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“Novotel Ellerslie”

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Novotel Auckland Ellerslie Hotel
Ranked #1 of 8 Hotels in Greenlane
Certificate of Excellence
GreenLeadersSilver level
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940 reviews from our community

Traveler rating
    303
    435
    144
    43
    15
See reviews for
209
294
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323
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Portuguese first
  • Any
English first
Wellington, New Zealand
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 11, 2012

We stayed here for the weekend before Christmas 2011. We were looking forward to having the "hotel experience" with our two young children. The rooms we had were very good although the bed was a little on the firm side. However, our experience in the restaurant for breakfast was disappointing. There was very limited seating due to a breakfast birthday function. The coffee took a very long time to come and the floor was a mess of egg shells from previous hotel customers. That was bearable but disappointing. However on taking my young daughter to the toilet facility for the restaurant/arrivals area we were met with quite a mess. It was very dirty to the point of walking out. Not what you would expect of a hotel. When I mentioned it to the reception desk the young lady who I told was less than interested. I didn't mind the rooms but the latter was enough for us not to want to stay there again.

  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank beebr75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zayne B, General Manager at Novotel Auckland Ellerslie Hotel, responded to this review, February 7, 2012
Dear Guest,

Thank-you for taking the time to post a review about our hotel, I appreciate your honest feedback.

I was disappointed to read about your breakfast experience and the cleanliness of our public bathrooms. We take your comments seriously and we are discussing your experience with our team to ensure we improve.

It would be great if we can be in contact and discuss the issues, thank you again for your feedback .

Kind regards,

Zayne Boon
General Manager
Novotel Auckland Ellerslie
+64 9 529 90 90
zayne.boon@ accor.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Central, New Zealand
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 3, 2012

We reallty liked the spacious room and although we could not get the air conditioning working a porter was there atraight away and got it going . Room service was excellent and the room was very quiet-good value all round

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anne985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zayne B, General Manager at Novotel Auckland Ellerslie Hotel, responded to this review, February 2, 2012
Dear Guest,

Thank-you for taking the time to post a review about our hotel. It is always a pleasure to receive feedback such as yours. I will share your comments with the team and I am sure they too will be happy to see your review.

Once again, thank-you and I look forward to welcoming you back.

Kind regards,

Zayne Boon
General Manager
Novotel Auckland Ellerslie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed January 1, 2012

Good.

1. Scott, the friendly and accommodating staff.
2. Room is clean, hotel is clean
3. Bed is very comfortable

Not good.
1. Location is quite far from Auckland city. It is near highway, next to race course and within the residential area. Unless you rent a car, than transportation would not be a problem.
2. Limited parking space. Novotel and Ibis shared common building, area and reception so the nearby parking is limited
3. Not much activities except dining.
4. They dont change the bed sheet during room service eventhough it is visibly stained

  • Stayed November 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Playnobabble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin M, Manager at Novotel Auckland Ellerslie Hotel, responded to this review, December 25, 2012
Thank you for your review. We appreciate your effort to share your thoughts. Warm regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Auckland Ellerslie Hotel

Property: Novotel Auckland Ellerslie Hotel
Address: 72-112 Green Lane East, Greenlane 1051, New Zealand
Location: New Zealand > North Island > Auckland Region > Greenlane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Greenlane
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Novotel Auckland Ellerslie Hotel 4.5*
Number of rooms: 147
Official Description (provided by the hotel):
Novotel Auckland Ellerslie is a premium 4.5 star hotel and conference venue in Auckland. Ideal for business trips, the hotel is conveniently located adjacent to the Ellerslie Events Centre, with easy motorway access, just 25 minutes from Auckland airport. ... more   less 
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Also Known As:
Novotel Auckland Ellerslie Hotel Greenlane
Accor Auckland Ellerslie
Auckland Novotel

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