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Colliers International Casuarina Beach
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Reviews (18)
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Reviewed June 19, 2012

Our rooms were advertised with queen beds but instead had singles pushed together. The bedding had no appropriate linen, no fitted sheet or doona covers.
The service was poor with no phone numbers to contact on weekends and public holidays and diverted lines to other resorts who were unable to help.
The manager was rude and inconsiderate of our concerns. I would never stay here again.

  • Stayed: June 2012
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2  Thank Cathdrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryce D, Manager at Colliers International Casuarina Beach, responded to this reviewResponded July 25, 2013

Hello Cath,
Thank you for taking the time to leave your feedback, I am disappointed to see that your stay with our property was not as expected. In 2013 we changed brands to Colliers International and would love to invite you back to experience the difference. If this is something you would consider, please email us at reservations.casuarina@colliers.com
Kind regards

Bryce Donnelly
Reservations Manager - Colliers International

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 2, 2012

We stayed at Cottonbeach resort for 2 nights over New Years. We had a 3 bedroom deluxe apartment on ground floor with plunge pool. The apartment was beautiful, clean and well furnished. We had no problems with our stay apart from the fact that the cleaning staff hadn't quite finished when we arrived at the apartment however 5 minutes later it was all ours. I would highly recommend the Cottonbeach apartments for a holiday!

  • Stayed: December 2011, traveled with friends
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Thank LittleMissShop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryce D, Manager at Colliers International Casuarina Beach, responded to this reviewResponded July 25, 2013

Hi LittleMissShop!
Thanks for the review! We are glad you enjoyed your stay with us and apologies for the housekeeping error. Hope to see you again!
Kind regards

Bryce Donnelly
Reservations Manager - Colliers International

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 29, 2011

We stayed at Cotton Beach Apartments for two nights in the last weekend of October, which was just perfect weather! It was our first holiday as a family (usually it's just my husband and I but this time we decided to take our daughter along) so I wanted something large and with a good useable kitchen.

Our check in at Colliers was pleasant and very easy to find. I called up previously to arrange a plunge pool apartment and the lady on the other line (Suzanne) was very helpful. I got to meet her when I checked in at noon (normally 2pm checkin but we were able to go early!) and she offered us free late checkout at 2pm, which was wonderful!!

We were pleasantly surprised by the spaciousness of our unit, a three bedroom deluxe with plunge pool. Having our own private pool was great - especially with an active four year old!

We went shopping nearby at Kingscliff and stocked up on the essentials. The kitchen was great for cooking and entertaining, although they could certainly use a restock as the frying pan was small and scratched and there was only one saucepan. They had a good stock of plastic cups, which is great when there's kids around.

The communal pools were fantastic - great for young and old, and being quite shallow they warmed quickly in the Spring sunshine.

The living room was well equipped with flat screen TV, video, DVD and sound system. They TV had HDMI which worked out well as we brought our PlayStation along to watch BluRays and play games. It turned out well because there was no cable TV and the area did not pick up Chanel 9.

Apart from the no cable TV, the only other issue is that the place was a little dirty. Fluff on the floors, dust on every surface including entertainment unit and all bedside tables, and the outside area was covered with sand and dirt. We had to put a towel at the sliding doors to wipe our feet each time we entered the apartment. I ended up sweeping a lot of the sand, but at over $300 a night I feel I shouldn't need to. Also would have loved to have a second TV in the main bedroom as most other apartments have this feature.

Overall it was a great stay and am looking forward to going back!

Room Tip: Call up first to see what is available
  • Stayed: October 2011, traveled with family
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Thank TheThornies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 19, 2011

We stayed in a 3 Bedroom Drift Villa and from the time we entered the property were up set with the standard of everything it was not clean at all, the couch was old the carpet stained, showers dirty, not blinds on the windows, smoke butts in outside pots,lamps were broken the list to long to write Not a weekend away to enjoy.it had a smell like a nightclub
If you are looking for somewhere to stay the beach is stunning but do not stay in any of these Villa's you will be very upset that you wasted your money.

Room Tip: Don't stay here
  • Stayed: October 2011, traveled with family
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4  Thank saascha K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 4, 2011

Salt and Casuarina are lovely family friendly holiday spots. We've stayed in Peppers and Domain Casuarina Beach at Cotton Beach and Drift Apartments. At Easter this year we stayed at Drift in a 3 bedroom apartment. It was well-appointed and modern. The bedrooms were rather small but that's a minor point. Upon booking, we were told we would either end up with other a swim-up or a roof top terrace. Granted, we were a little disappointed when we were ended up with the roof top terrace (having two keen little swimmers in our family) but I was VERY disappointed when I went up to the roof top terrace to see no furniture, no BBQ...nothing. Just tiled space with a smidgen of a view. Just what exactly were we supposed to do up there?! Would go again but wouldn't book unless guaranteed the swim up.

Room Tip: Ask for the swim up
  • Stayed: April 2011, traveled with family
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2  Thank Rachkln
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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