The staff at this resort is awesome!! They are so nice and are all completely committed to the guests having a wonderful time. They are the best and the most friendly and caring staff I have ever experienced at any hotel worldwide.
We had a problem there in that there was this super noisy and rude large family group, both staying in the yurt next to ours, and taking over the lodge as if it were their own.
The staff went way above and beyond the call of duty to make us happy, including upgrading us to a yurt with a better view one night, and then putting us up in the Birdhouse another night. To do this, they had to completely empty out the Birdhouse, clean it from top to bottom, set it up for guests, and then use their own brand new airbed to make a bed for us. This was after setting up and taking down the other yurt for us. They even let us keep our stuff in the first yurt until the awful family left, and they really advocated on behalf of all the guests to get that family to shut up!
The facility is great, the location beautiful, the food excellent, and I love the yurts, but honestly, this fabulous staff made my stay. They are wonderful and because of them, I really, really recommend this place.
Also, the owner and his charming kids are now living on-site, and they are all sweethearts.
- Official Description (provided by the hotel):
- Unusual and unique eco-lodge experience with immense expansive ocean views on Big Sur's remote and rugged South Coast. Guests enjoy cozy comforts in fully furnished tent-like yurts or choose a campsite and bring all their own tents/gear to camp. Resort 'feel' in rustic setting. Two popular restaurant venues with cozy, communal atmosphere boast great service, organic, locally sustained cuisine with same great views. Massage services, hiking information, and modern book & sundries store on premises. Sustainability statement: We are dedicated to providing an honest eco-experience. We are off grid and over 50% sustained by solar power. We recycle and utilize our onsite garden and chickens to complete a composting cycle. We are also human-sustained: Meaning..we serve tourists with our hearts and our hands and there are humans behind the service here..not robots! ... more less
- Also Known As:
- Treebones Resort Big Sur
- Treebones Hotel Big Sur