This establishment discriminates against young people. Last week I called to inqure about reserving a cabin for 6 people and was told that Cabin C would accomadate our needs. I explained to the woman there that I would be reserving the cabin for my 21 year old son and 5 of his friends and was told that would be fine as long as they abided by the grounds' quiet hours. They are non-disruptive boys who do not drink or party and were just looking for some good hiking around Big Sur, so that was not going to be a problem. When I tried to book the cabin tonight, however, it was a different story. I spoke with Brian and began the booking process. When he asked the ages of the people who would be staying in the cabin, I told him the same thing I told the woman last week. That is when his tune changed. I was informed that they would not be able to accomadate them. He said that Cabin C could not hold 6 people, even though the website and the woman I spoke with last week both said that it did (in fact, it is specifically listed as the cabin to use for parties of 6 people). I tried to explain this to him, but he was adamant, and refused to assist me further. I even tried calling back 30 minutes later to see if I would be able to talk to someone else, but it was Brian again and as soon as he realized it was me booking, he refused to help me further. I called him out on the fact that the website said Cabin C was for 6 people and on the fact that he was discriminating against people because of their age. He then said that the cabin was gone, claiming that it had been booked since I had talked to him (30 minutes before). I have stayed at Big Sur Campgrounds and Cabins before and had a decent stay, which is why I was planning on booking it for my son and his friends. However, I will NEVER stay here again, and I urge others not to patronize this establishment. I realize that some 21 year old boys may have a certain reputation, but these are good boys. There is no where on the website that says that they reserve the right to refuse service to anyone. Brian also claimed that his manager was listening to his conversation with me and agreed with him. If this is how Big Sur is going to treat their guests, I will not return there, and I will make sure that everyone I know who may be thinking of staying there knows this as well.
- Official Description (provided by the hotel):
- Located among majestic Coastal Redwood trees along the pristine Big Sur River, Big Sur Campground and Cabins offers camping and lodging with the emphasis on Family. Enjoy tent and RV camping on the forest floor as you watch the kids inner tube by in the cool water. Or pamper your family in one of several styles of cabins, from rustic tent cabins to fully equipped cabins with kitchens and fireplaces. ... more less
- Also Known As:
- Big Sur Campground & Cabins Hotel Big Sur
- Big Sur Campground And Cabins
- Cabins Hotel Big Sur