Returned to The Cottage at Glen Oaks as we do most years from the UK, and some of these comments apply specifically to that accommodation. (The motel rooms are closer to the highway and less sheltered from it and this often attracts criticism, and they are badly insulated from each other so that may cause unhappiness too, but none of these problems apply to The Cottage). New owner since a few years ago recognises that you need to invest and modernise to make profit, and invests wisely -- attractive and good quality furnishings are gradually replacing what was around previously, in the cabins as well as the motel rooms. Housekeeping service is excellent. Management on the spot is pleasantly friendly and obliging. In the The Cottage at any rate, the bed, like all the furniture, is very comfortable. Heating is adequate for even winter conditions, although we think the lack of a.c. would make these buildings too hot for us in high summer.
Rates seem high only if you aren't aware of the "going rates" in Big Sur -- although we'd love them to be lower, Glen Oaks is without doubt the best value/quality in the village area.