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“Great family place in the wilderness”
Review of Big Sur Lodge

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Big Sur Lodge
Reviewed August 26, 2013

the location of this park is wonderful, you really feel like you are in the middle of nowhere, but with some home comforts! our room was spacious and in a great spot by the pool. the lodge / restaurant is only a short walk away and there are some kid friendly hikes close by. on check in we were disappointed that our kitchen was really dirty and had not been cleaned properly. i had to wash all the crockery before using. I did not expect luxury here but I do expect everything to be clean, and it was not. Not a great welcome. the food in the lodge was very good, but the service varies dramatically by individual. overall a great place to stay and explore with the family, it was a joy to see deer and turkey right outside our room,and to take an early morning trip to the beach. kids also loved the nature centre.

  • Stayed: August 2013, traveled with family
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2  Thank roscopcoltraine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BSLMarketingManager, Manager at Big Sur Lodge, responded to this reviewResponded September 12, 2013

roscopcoltraine-Thank you for staying with us. We are happy to hear that you found the location to be “wonderful,” that you liked your “spacious” room near the swimming pool, that you saw deer and a turkey right outside your room and that you enjoyed the surroundings so much. Our apologies that you felt your kitchen was not clean, and we wish you had called the front desk so that we could have sent housekeeping to assist. Whenever you visit, please feel free to always contact the front desk for any of your needs and we will be glad to correct any issue of concern. Thank you for your feedback about the restaurant; we are glad you found the food “very good,” and we will bring the need for consistency of service to the attention of the Restaurant Manager. Thank you again for spending time with us; we hope that you will visit us from Switzerland again soon.

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231 - 237 of 509 reviews

Reviewed August 18, 2013

This was my first trip to Big Sur, even though I'm a California native! I was shocked how close it was to the SF Bay Area. It was a kick driving over the beautiful & old Bixby Bridge on the way there. Anyway, I am glad my wife chose to book the Big Sur Lodge. The location was great, accommodations clean and comfortable, and nice environment. We stayed two nights.

The lodge itself is quite nice, located just off the highway, the staff was reasonably cordial, and general store had everything we needed. We had ice cream adjacent to the restaurant. We chose to have dinner elsewhere, but we had breakfast both mornings there - excellent!

The cabins were up the hill, away from the highway, surrounded by forest. A flock of turkey's makes its home there, and deer roamed the lawns surrounding the cabins. Stellar's jays and other birds abundant.

The pool was inviting but we had other activities to burn our time with. There is parking for one vehicle per room - adequate for us. We chose a unit with no kitchen and no fireplace - we were getting away from cooking and it was too warm for a fireplace (days were around 70 F).

From the cabins, it's a short walk to the trailhead for the water falls and for the valley view, as well as to the Big Sur State Park entrance and to the lodge itself. The room is expensive, but my wife and I would stay there again!

  • Stayed: June 2013, traveled as a couple
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1  Thank saxman48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BSLMarketingManager, Manager at Big Sur Lodge, responded to this reviewResponded August 28, 2013

saxman48-Thank you for staying with us on your “first trip” to Big Sur. We are glad you enjoyed the drive over the beautiful Bixby Creek Bridge and that you and your wife would like to stay with us again. We appreciate your kind comments about the location, the accommodations, the parking, the service, the General Store, and your breakfasts in our restaurant. Thank you also for sharing your experience here with other readers and travelers and for letting them know about the birds, deer and the flock of turkeys that you encountered during your visit. Thank you again for your wonderful review; we look forward to welcoming you back.

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Reviewed August 17, 2013 via mobile

We just returned from a two-week vacation in California. Of all the places we stayed (LA, Hollywood, San Fran), Big Sur Lodge was our family's favorite! We have stayed at many other state/national parks, and I had prepared my kids for "no frills". Imagine our surprise when we drove up the hill to find a beautiful swimming pool! The kids couldn't wait to get unpacked. We were also pleasantly surprised by the rooms. Large rooms, updated bedding, twin beds for the kids, extra towels and a deck to view the turkeys and deer roaming the grounds. We spent the afternoon at the pool, the evening playing games and the next morning hiking to the waterfall and showing our kids the Redwood trees. Our only regret was that we couldn't stay longer!! I would highly recommend Big Sur Lodge.

  • Stayed: August 2013
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2  Thank mahtomedigirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BSLMarketingManager, Manager at Big Sur Lodge, responded to this reviewResponded August 28, 2013

Mahtomedigirl- Thank you for your excellent review and recommendation. What a wonderful compliment to us that Big Sur Lodge was your “family’s favorite” during your two week vacation in California. We are so happy that your children enjoyed the swimming pool and that you liked your “large rooms,” bedding, “extra towels,” and the wildlife critters you saw from your deck. We hope you will come and stay with us again soon.

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Reviewed August 12, 2013

My family of 2 adults and one child booked two nights at the lodge and were very disappointed. The first lodge we were allocated was awful. There was no bedding on the duvets, the place had an awful smell and it was in desparate need of investment. We complained and were allocated another lodge, one with duvet covers! It was a little better, but still had the same odd smell and wasn't clean. (I have the photos to prove if management read this....cobwebs, stained sheets, thick layers of dust). We checked out the following day and paid over $350 for the privilege. It's criminal that a Company can exploit customers who have little choice because of the lack of competition in the area. Why on earth doesn't the company invest in both its property and people ( the staff quality and service were the worst we have ever encountered) and do some justice to what is clearly a beautiful part of the world, sadly exploited. Our advice.....STAY CLEAR...you have been warned

  • Stayed: August 2013, traveled with family
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4  Thank Peter C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BSLMarketingManager, Manager at Big Sur Lodge, responded to this reviewResponded August 21, 2013

Peter-Thank you for visiting us from the United Kingdom. We are sorry to read that you were disappointed with your recent stay at Big Sur Lodge and that the rooms and service did not meet your expectations. Thank you for your feedback. If you would like to discuss this further, please feel free to call us at 800-424-4787.

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Reviewed August 3, 2013

No phone, TV, radio, alarm clock in room....it was a surprise initially but oh what a blessing in disguise. It's designed to facilitate true relaxation and togetherness with those you are there with. The last time I was there was a birthday trip for mom (me) and we did what I wanted to do - we made potholders from craft kits. To prevent shock and rebellious outbursts, you might want to pre-prepare any older children who are 24/7 connected to electronic devices or into video gaming to not expect such here. (: I love the vintage feel of the cottages. The staff is very accommodating. The setting, of course, is MAGIC. If you are a couple looking for an upscale food & wine experience at dinner you will find that here too.

Room Tip: There are a few cottages with kitchens or fireplaces - book one of those if you're interested!
  • Stayed: March 2013, traveled with family
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Thank szq143
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BSLMarketingManager, Manager at Big Sur Lodge, responded to this reviewResponded August 13, 2013

szq143-Thank you for staying with us, and for your kind review. We are glad that you enjoyed the restful retreat from technological devices. Thank you for your kind words about “the vintage feel of the cottages,” the “very accommodating” staff, and the magical setting. We look forward to your next visit.

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Reviewed August 1, 2013

After a long night hanging out on the mountain side of Big Sur we hadn't booked a hotel cuz we didn't really plan on staying there. We just happened to run into some awsome locals and decide to hang out for the rest of the day. Big Sur Lodge was the closest place to stay so its not like we chose this place based off of reviews or price. The price did turn out to be decent. We got a pretty large cabin with full kitchen, one bedroom but three beds in the living area. For the one night it was fine. A little rustic, certainly not a four or even three star hotel but it served its purpose. Only HUGE drawback was the skylight in the living room. Although nice during the day, all three beds in the living room got woken up to very early and very bright sunlight shining directly on each bed. There is a restaurant at the lodge which was absolutely excellent! Staff was exceptionally friendly and the wine in the shop is extremely below price :) Back home we drink a specific wine for $50 in restaurants and $25 in stores and it was only $12 here!! A steal! I definitely recommend buying a bottle or two and stopping at the mountain side and enjoying the magnificent views. We even saw whales from the side of the mountain. Absolutely breath taking. There is a cafe just down the road with excellent coffee and pasties, ask for the Bee Keeper and he will tell you where the natural spring water is where you can fill up your water jugs right from the mountain side and shower hippie style :) our group is by far from hippies but definitely an experience we will never forget :)

Stayed: July 2013, traveled with friends
1  Thank BrittanynYuvi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BSLMarketingManager, Manager at Big Sur Lodge, responded to this reviewResponded August 13, 2013

BrittanynYuvi1-Thank you for choosing the Big Sur Lodge for your recent visit to Big Sur from Florida. We are happy to hear that you found the views from Park to be “magnificent,” the staff to be “exceptionally friendly,” the restaurant to be “absolutely excellent,” the wine well-priced, and the room rates decent. Thank you for sharing your ideas for other travelers coming to Big Sur, and for letting us know about the bright sunlight so we might implement a shade. We appreciate your positive feedback, and look forward to seeing you again on your next visit to Big Sur.

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Reviewed August 1, 2013

We stayed with four small grandchildren last week for 5 days. I have to cook gluten-free meals and was looking forward to using the kitchen instead of trying to get gluten-free meals at the restaurant. I expected the basics and no more, but got much less. We stayed in a expensive 2 bedroom that sleeps 6. For the 6 of us we got 5 towels, a coffee pot that makes 2 small cups at a time, 4 forks, 4 spoons, 4 bowls, a couple of dinner knives, no sheet pan or baking dish, no utensils to stir a pot with, no pot holders, a very dull knife, a pancake flipper, and no toaster. The oven door didn't even open. At 5 pm on day of arrival, with 4 hungry kids, I couldn't even get the chicken into the oven because 1. There was no pan to bake it in, and 2. The afore mentioned oven door problem. I sent hubby to the desk to get some help. He was given additional forks and spoons and towels but was told to bring the chicken down and they would cook it for us for free. He was told there were no bowls available at that time but someone would bring them to our room. They brought BULBS. He was told to check with the manager the following day, and that night's stay would likely be comped. So I talked with the manager the following day and she said our room rate ($364 plus tax per night for 5 nights) would be adjusted. At checkout, no adjustment had been made. I have been coming to Big Sur for 48 years, since I was in my early teens, always staying in the campground, and had many great memories of Big Sur. My husband and I spent our honeymoon at Big Sur. We flew out from Indiana specifically to go to Big Sur so the grand kids could experience Grammy's favorite place. Too bad this experience has tainted that memory. It was an expensive trip I am not likely to repeat because of the difficulties encountered. How can the experience be better? While the staff at Big Sur appeared to genuinely want to help, there are some things a guest should not have to beg for. If a kitchen is part of the deal, make sure it is a functional one since Big Sur charges extra for it. The oven door did actually get repaired on day 2 but the lack of cooking supplies made me feel like I was trying to cook meals over a camp fire. Don't make your guests beg for towels for the pool. Have pool towels available at the pool so your lodge guests don't have to go out of their way to get them or have to reuse their wet room towels. We would have gladly reused our towels to save on laundry if we had a place to hang them up to dry, since hanging towels over the porch railing is not allowed. With 4 pool-loving kids, we were constantly in a sea of wet towels all over our room, getting everything else wet. We ended up just having to break the rules and leave the wet towels out on the porch. Have a place at the pool for wet pool towels to be placed.

Room Tip: Room 62 is very convenient to everything but, kitchen leaves much to be desired.
  • Stayed: July 2013, traveled with family
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3  Thank Grammy47115
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BSLMarketingManager, Manager at Big Sur Lodge, responded to this reviewResponded August 13, 2013

Grammy47155--Thank you for bringing your four grandchildren to stay with us at Big Sur Lodge, and for taking the time to express your comments about your stay. As we mentioned by telephone, we are so disappointed to read your review and to hear that your stay did not go smoothly. It is true that the rooms are only equipped with basic kitchen supplies, and on our website, we encourage guests to bring their favorite culinary tools for extensive cooking, but it sounds like your room supplies were incomplete. We appreciate you bringing this issue to our attention for correction. There was no excuse for the oven door to not be working upon your arrival and we sincerely apologize. Your suggestion about having additional towels available at the pool area and a place for wet towels is excellent, and we have presented it to management. We are so glad you are a loyal and repeat visitor to Big Sur, and we look forward to your next visit.

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Additional Information about Big Sur Lodge

Address: 47225 Highway 1, Pfeiffer Big Sur State Park, Big Sur, CA 93920-9542
Location: United States > California > Big Sur
Amenities:
Bar / Lounge Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 Specialty Lodging in Big Sur
Price Range: $318 - $440 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Big Sur Lodge 3*
Number of rooms: 62
Official Description (provided by the hotel):
Located in the heart of Pfeiffer State Park, Big Sur Lodge offers single, double, and family size rooms with fireplaces and kitchenettes and a myriad of wonderful outdoor activities for all travelers' needs including hiking and swimming. There is a restaurant, outdoor patio, gift store, and deli. Wedding and corporate group events/dining facilities are available. ... more   less 
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Also Known As:
Big Sur Hotel Big Sur

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