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Reviewed 3 weeks ago

Recently stayed at Breathless Riviera Maya (1/10 through 1/17) and we were impressed from start to finish. The check-in process was smooth, and we were able to go and begin using resort amenities despite our room not yet being ready. We were shown where the buffet was, but proceeded to the bar instead to begin our trip. Our bags were brought to our room for us, and the rest is history.

We were treated very well by the bartenders at "The Bar", particularly by Alberto Martinez, Uriel Morales, Fernando Deloya, Hansel and Gerson Rodriguez. We had excellent service when by the pool from Gabriela Ferrar as well as Hugo and Wilber. We were entertained daily by the E-Team, particularly Miguel, Sandra, Daniel and Brian.

The room service food (available 24 hours per day, included in the all-inclusive price) was excellent, hot when it arrived and prompt. The food throughout the remainder of the resort was good. We ate at the French, Mexican, Asian and steak restaurants (missed the Italian restaurant during our stay). My only strike was one night we noted a foul odour in one of the restaurants and decided amongst our group that we couldn't eat there. So we proceeded to another restaurant. Other than that, the dining was great. The Barefoot Grill (pool side, lunch) and Bites (lunch) were also great.

The beach was good, although admittedly, we are more pool people than beach people. There was a barrier preventing seaweed from reaching the beach, and when some did sneak through, staff was there to deal with it reasonably quickly. There was no odour at the beach directly in front of the hotel (some odour was noted when walking the beach to the north of the resort) and the water was nice to look at (not crystal clear, but not "brown" as some describe it).

We had an Allure swimout room, and although I'm not sure I'd pay extra for a swimout again (they are not heated like the main pools), it was refreshing and offered a nice 'wake up', or a nice 'sober up' when you took a dip in it. The room itself was great with a spacious bathroom and shower (although not very private, so better for couples), comfortable bed, modern décor and was nicely laid out. We were in building 3 and with our doors closed, we could not hear much noise at all coming from outside of our room.

Would return to Breathless Riviera Maya again without a doubt. So glad that our friends recommended and came with us on vacation to this resort!

Date of stay: January 2020
    • Sleep Quality
    • Rooms
    • Service
Thank Oatboat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eConciergeBRERC, E-concierge at Breathless Riviera Cancun Resort & Spa, responded to this reviewResponded 3 weeks ago

Hola hola Oatboat;
We appreciate you have taken the time to share such an enthusiastic review about your recent visit to Breathless Riviera Cancun Resort & Spa. We are overjoyed to read that you’ve enjoyed your stay, especially the service at The Bar, that Room Service is 24 hours and fast on delivery.

We are very glad you enjoyed not only the pools but the beach too.

Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences in our guests. We thank you on behalf of our team and Management.

Hope to see you soon!

EConcierge
Breathless Riviera Cancun

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

For the second time in a year, we have been blown away by everything Breathless Riviera Cancun has to offer! After our honeymoon in 2019, my wife and I returned last week, with friends this time. Everything from the rooms, to the food, drinks, entertainment, activities...is top notch. What impressed me the most was the pleasant greeting you get from EVERY staff member you interact with, or pass in the hallway etc. They truly care about their guests and it shows. The highlight this year (again) was THE BAR, and the guys behind the bar. Amazing drinks, entertainment, humor...this was the place to be everynight for sure. The fellas....Alberto Martinez, Urial Morales, Fernando Deloya, Gerson (Big G!) Rodriguez and Hansel ! Words cant describe how incredible these guys are at their jobs. They truly love what they do, and they care about their guests and it really shows. These guys know and remember your name and drink preferences within seconds....if they don't have it at The Bar, they found it fast. They entertained and treated us to humur, fancy shots...tricks, fire-shows....the list goes on. We will return, and these guys are the main reason why. We spent a lot of our days at the Allure Pool, where we were waited on by a couple of amazing people. Gabriella and Hugo...were just as amazing as the guys at The Bar. They took time to get to know us and not just treat us as another guest. Really impressive, and again, reason for us to return. Shout out to Miguel, Sandra, Brian, David and Gio...the entertainment team. Kept us laughing all day with their antics. The staff, the rooms, the view, the beach, facilities, pools etc...are all incredible. But, last but not least, the food here is amazing. Not a bad meal all week! Must mention Esther at the Buffet, and Jorge at Piquante...2 of the best servers we had all week. We are not typically big buffet fans, but this isn't your typical buffet...something for everyone, fresh and delicious. Our fave restaurants were Silk City (SUSHI !!), Piquante and The Strip! We were also treated to an amazing dinner on the beach...steak, chicken, prime rib.....incredible!! I would not hesitate to recommend this resort to anyone. 15 minutes from the Cancun airport...seamless check-in, amazing, clean facilities. Perfect amount of party and chill. If you do go, be sure to hit 'The Bar' and tell Alberto and Urial we sent you!

Room tip: Top floors offer best views. Xhale: Quiet......Accelerate: Party.......Allure: mix of both
Date of stay: January 2020
    • Value
    • Rooms
    • Service
1  Thank Rosie2833
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eConciergeBRERC, eConcierge at Breathless Riviera Cancun Resort & Spa, responded to this reviewResponded 3 weeks ago

Hola Hola Rosie2833;

Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Breathless Riviera Cancun Resort & Spa.

We were delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service.

We look forward to have the pleasure of having you back home in the near future.

Best regards,

eConcierge
Breathless Riviera Cancun

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Reviewed 3 weeks ago

I retured from Breathless Rivera Cancun Saturday night and was at the ER being treated for E Coli early Sunday Morning. Symptoms start 1 to 3 days after exposure. I did not leave the resort so I contracted the E Coli there. It is from fruit or veggies being washed in unfiltered water or food handlers not washing thier hands. I have been to Mexico many, many times and never had this before and let me tell you, you don't want it either. It's brutal.
Now on to the resort, it is beautiful but not very clean. The elevator in my building was gross the day I arived and worse the day I left. The pools are nice but you can not get drink service, even a water, until 9:30am. You will have to get that yourself even though there are employees around the pool. You can not get food service either at the pool or the beach and to me that really sucks, you have not lived until you have a snack on the beach after a nice dip in the pool or ocean. Drinks on the beach will take anywhere from 20 min to alomost and hour after you order to be delivered. I have never been told no in Mexico so many time.
The beach is not good....at all. The end of the resort there are 3 large pipes that pump swamp water right into the ocean. It smells and makes the water brown. They ask you not to swim as there are many sharp rocks. They tell you to swim near the lifeguard tower but there is no beach there at all.
The food was not very good, with small portions and little to no flavor. The only place I was able to get salt was at the buffet and you should avoid it at all costs. YUCK.
If you are young and into physical games then this is the place for you, if you want activities that are a little less physical then there is absolutely nothing. If you want to party then this is the place for you as almost all activities are geared towards partying, if you are looking for more mellow things I hope you want to sit at the pool for days because that is really all there is for you.
In my honest opinion, for the amount of money you spend you can do way better than Breathless Rivear Cancun. The beach is terrible, the food is terrible, the service is okay as they are just following the rules, activites are terrible and getting sick is terrible.

Room tip: Pick another hotel
Date of stay: January 2020
    • Location
    • Rooms
    • Service
Thank WyomingTravler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eConciergeBRERC, E-concierge at Breathless Riviera Cancun Resort & Spa, responded to this reviewResponded 3 weeks ago

Hola hola WyomingTravler;

Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allows us to improve our service levels and product.

We have noted your comments about food with the concerned department in order to ensure we maintain our usual high standards.

We also regret to learn that you felt that the resort was not very clean. We have staff around the clock cleanning and making sure that everything is clean around the hotel, thats why we are certified with the highest standards in the Hotel Industry.

We always encourage our guests to send us feedback if you feel that something or somewhere is not up to standard like the elevator you mentioned. Did you mentioned any of this to our Concierges or personnel?.

We are working on a daily basis to exceed our guest’s expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay.

Sincerely,
Econcierge
Breathless Riviera Cancun

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Reviewed 4 weeks ago

I have never written a review on anything before but I must write a review for this resort. It was that good. I have been on 10+ all inclusive vacations before and this was by far the best resort. Best food, best entertainment, and also the best drinks I've had on vacation. My fiance is an incredibly picky eater and usually starves himself while on vacation but he ate every meal on this vacation. The entertainment staff is amazing. Especially Freddy. Freddy was awesome our entire stay and was incredibly nice and funny. There is always something going on, you will never get bored. There is a balancing rope, beach volleyball, ping pong, washers, all sorts of games going all day. We wanted a resort that allowed you to relax when you wanted, but party any time you wanted and this resort was perfect for that. Rooms were awesome and incredibly clean as well. Highly highly recommend!!!! We WILL be back for sure!

Room tip: ocean front
Date of stay: January 2020
    • Location
    • Sleep Quality
    • Service
Thank samwalmsley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eConciergeBRERC, E-concierge at Breathless Riviera Cancun Resort & Spa, responded to this reviewResponded 3 weeks ago

Hola hola Samwalmsley;

Thank you so much for your wonderful review. We are so honored that we are your first review!

We are glad you enjoyed your stay here, even more taking in consideration that you are an experienced traveler.

We’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences in our guests. We thank you on behalf of our team and Management.

Hope to see you soon!
E Concierge
Breathless Riviera Cancun

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Reviewed 4 weeks ago

Arrived 1/11-1/18. Overall this place is fine, and lots of different opportunities for travelers.

Check in . Good
Staff. Good
Food. Average, not up to El Dorado standards.
Beach. Nice
Pools. Good. Variety of options for wired up too quiet.
Rules at the exhale club were strict, no pool bar, good service.
Travel time. To resort. 20 minutes
Night life. Good, rockin/thumping. Shows. Average
Room. Master swim out suite, excellent.

Couple points. We both got sick, GI bug. From the buffet. Mine cleared 12 hours, chills/ diarrhea/vomiting. Wife’s didnt. Doctor visit in room- $400, Paramedics to ER $300. ER/12 hr admission $2200. GI physician $300, diagnosed with entamoeba histolytica, common parasite in mexico. Ruined 3 days of a 7 day trip. We have been to Mexico for 20 years, never had this before. Did have travel insurance, thru Funjet.

Room tip: Master swim out suite is excellent
Date of stay: January 2020
    • Value
    • Sleep Quality
    • Service
2  Thank I3012BDdavidr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eConciergeBRERC, E-concierge at Breathless Riviera Cancun Resort & Spa, responded to this reviewResponded 3 weeks ago

Hola hola I3012BDdavidr;

Thank you for taking the time to write a review about your stay in our resort.

We value your detailed suggestions as our guest’s feedback is truly important for us and we will consciously revise all of your remarks including the food.

We regret to know that some things that happened during your stay had not met your expectations and even that you got sick while staying at the resort. All aspects you have raised to our attention are under review.

As mentioned by you, all medical services are provided by an external Hospital, always thinking about getting you the best service available, that's why the medical service is extra,

With this said, we are working on a daily basis to exceed our guest’s expectations and would love to have the opportunity to host you again and offer you a remarkable stay.

Sincerely
EConcierge

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