I have to start by saying I booked this adventure two days before heading to Mexico, and made a change in the reservation the morning of. Communication was prompt and easy. We had the one hour massage, and plan on coming back for the 2 1/2 hour experience. Probably the best massage I have ever had. The owners are so interesting and cordial, and when our massages were done they had fresh fruit and hibiscus infused water ready for us. (As an aside, we took a cab from the Moon Palace, and also spent some time in Puerto Morelos. We paid our driver $100 US, but we had him from 10:00 A.M. until 2:00 P.M. and he was very cheerful about taking us anywhere we wanted. If you are at a big resort you can still be creative about what you want to do; you don't always have to depend in the vacation planners to set things up.)