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“Less Than We Expected” 3 of 5 stars
Review of Hotel el Moro

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Hotel el Moro
Ranked #15 of 26 Hotels in Puerto Morelos
Certificate of Excellence
Erie, Colorado
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Less Than We Expected”
3 of 5 stars Reviewed May 9, 2013

I stayed at the Posada El Moro in Puerto Morelos, Quintana Roo one night on April 23, 2013. I had no problems booking our room through their on-line reservation link, but was dissapointed with our accomodations on arrival at the Hotel. Our room was described as having an ocean view, but one would need a pair of binoculars to see the ocean in the distance. The unit's furnishings were out-dated, and the key to get in the room was difficult to work with. We asked to see another like-priced room, but it was in worst condition, with the air-conditioning not working adequately. We chose The Posada, because of comments we read on-line, so were surprised with our accomodations. The Continental Breakfast was fine and the Manager on duty very helpful. The Hotel just needs a little "tlc" to help with its appeal.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank hollytmx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PomoElmoro, Owner at Hotel el Moro, responded to this review, June 11, 2013
Dear Mr Hollytmx:
Alll of us at Posada El Moro thank you for your preference during your vacations.
Although our suites face the ocean, it is not, in any way, our intention to mislead our clients. In our web page there is a location map which indicates the location of our hotel two blocks away from the beach. Sorry for the confusion and your disappointment.
We are currently in our annual replacement of 6 out of 18 AC equipments in the hotel. That is the price that we pay for living in such humid climate. Nevertheless sorry for you bad experience you had dealing with faulty AC.
We use the low season to renew and improve our rooms and open areas. We hope that you can visit us again next year and have a better experience.
Sincerely,
Alejandro Morelos
Posada El Moro
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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251 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Galveston, Texas
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed May 5, 2013

This is a super-clean and quiet hotel with cute rooms,very comfortable beds, and nice grounds. There are several room options including non-a/c, a/c, and suites with kitchenettes. The hotel staff is pleasant and friendly, but unobtrusive. The included continental breakfast was enough to get us going - included toast, jam, assorted fresh/local fruits, juice and coffee. It is convenient to the beach and the center of town with plenty of places to eat within close proximity. Check out the rooftop palapa too! You have an interesting 360 degree view, it is cool from the ocean breezes, and makes for a great place for evening cocktails. We didn't spend much time at the pool but it was clean with just the right mix of sunshine and shade.

Room Tip: We were second-floor with porch facing the grounds so it was quiet. We chose an a/c room but it woul...
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank BeverlyK241
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PomoElmoro, Owner at Hotel el Moro, responded to this review, June 12, 2013
Dear BeverlyK241:
Thanks you for your preference and nice review. We are glad that we contributed to your nice vacation in Puerto Morelos and Riviera Maya. Hope you can join us again in the near future.
Sincerely,
Alejandro Morelos
Posada El Moro
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sour Lake, Texas
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed April 28, 2013 via mobile

Very friendly staff, Clean and comfortable room. Highly recommend. Near the town square and beach is very short walk. Every thing is on walking distance and you save money not havering to hire a taxi to see the town.

  • Stayed April 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Trbond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PomoElmoro, Owner at Hotel el Moro, responded to this review, August 17, 2013
Dear Trbond:
We all at Posada El Moro thanks you for let us be of service during your vacation in the Riviera Maya. We sincerely appreciate your time to write this review and your recommendation. We hope to see you again in Puerto Morelos.
Alejandro Morelos
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 28, 2013 via mobile

Very well taken care of place great service had a pleasant stay pool is small but it is an inexpensive hotel good wifi in rooms and every where in facility close to town and top floor you have a wonderful view of the ocean

  • Stayed April 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Acmoore_5742
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PomoElmoro, Owner at Hotel el Moro, responded to this review, August 17, 2013
Dear Acmoore_5742
We all at Posada ElMoro thanks you for let us be of service during your vacation. We feel satisfied and fortunate when our visitors have a good experience in their vacations and when we are part of them. Thanks you again for your review and hope to see you back someday to Puerto Morelos and Posada El Moro.
Sicerely,
Alejandro Morelos
Posada El Moro
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
tn
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed April 25, 2013

Stay here. Nice rooms..a/c works great..bed is comfortable..bathroom clean and spacious closet...clean property
.welcoming staff..beautifully. kept. Hotel is walking distance to all of puerto morelos. Pool is small however lovely. A laid back vibe here. Very enjoyable stay.

Room Tip: Go downstairs for breakfast and enjoy the outdoor seating. Also the roof palapa
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank myturn2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harrisburg, Pennsylvania
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed April 25, 2013

We spent several nights at Posada el Moro in March. This was our second trip there. We love the location, proximity to the beach and town square, the complimentary continental breakfast and the laid back atmosphere at the hotel. The staff were very accomodating. The housekeepers do an excellent job, the place is very clean and charming. There are some minor maintenance issues we noticed, such as a weak lock, and water pressure issues, but they would be easily fixed and if we had had to stay another night we would have reported it. They have made a beautiful relaxing space on the roof top, which we enjoyed. We had to stay an extra night - we changed our flight due to an impending storm on the east coast. The storm fizzled out- who knew?? Miguel and Vicky were gracious and allowed us to switch rooms for the extra night. We will certainly return there next time we go back to Puerto Morelos.

Room Tip: Suites 14 and 15 have a view of the main street and the ocean a block over. I prefer them, even thou...
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank lilcookie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
5 of 5 stars Reviewed April 21, 2013

My wife and I just returned from two very relaxing weeks in Puerto Morelos.
We stayed at the Posada El Moro, room 14, for the full two weeks.
Room 14 is one of the master suites on the third floor, with a balcony facing the ocean.
The room is equipped with a kitchen, microwave, two burner stove, table and chairs, sofa, two beds, TV and once we settled in it quickly became our home away from home.
The hotel is perfectly situated and very close to everything.
As the previous posters have stated the hotel is very clean with beautiful garden walkways leading to the private pool which we used everyday.
We had morning coffee on our private balcony and spent lots of time up at roof level under the palapa.
Miguel and his entire staff take care of all of your needs, if you have an issue just ask and it will be dealt with.
We had two small issues with the toilet and the shower pressure, both where fixed instantly, the maintenance man adjusted the toilet and cleaned the shower head, both simple problems, simple solutions.
If you dive, take your gear, there are plenty of spots to hang your stuff to dry.
We decided to be adventurous and took the ADO bus from the airport to the road going into Puerto Morelos, a 15 minute trip, $6 each.
We caught a cab from the drop off point and were delivered to the front door of the hotel, a 4 minute trip, $2 total.
If you decide to use the ADO bus you can purchase a round trip ticket or purchase you return ticket at the drop off point. Just make sure you purchase your return ticket several days in advance.
There is a small grocery store in town or you can hop on the local bus and go into the village, 50¢ each. There you can shop with the locals.
The beach is one off PM's best assets, soft sand and no water shoes needed, the hotel supplies beach towels.
The trip advisor forum is a valuable source of information, what to do, where to go, etc, etc, I highly recommend using it.
All in all we had a great trip, all the locals were very friendly and helpful.
I will finish this review by saying that we would not hesitate to return to Puerto Morelos or stay at Posada EL Moro.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Heat-C-ker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel el Moro

Property: Hotel el Moro
Address: Av. Javier Rojo Gomez | SM-2, M-5, L-17, Puerto Morelos 77580, Mexico (Formerly Posada el Moro)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Best Value Hotel in Puerto Morelos
#11 Romantic Hotel in Puerto Morelos
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hotel el Moro 2.5*
Number of rooms: 10
Official Description (provided by the hotel):
Charming hotel with a very laid-back atmosphere, excellent personalized service, comfortable and clean installations. ... more   less 
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Also Known As:
Posada El Moro Hotel Puerto Morelos
Posada El Moro Puerto Morelos
Hotel El Moro Riviera Maya, Mexico - Puerto Morelos

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