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“I go every year.”
Review of Hotel el Moro

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Hotel el Moro
Ranked #15 of 26 Hotels in Puerto Morelos
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed March 18, 2013

I returned from my 7th stay at Posada el Moro in February. I stayed 4 weeks. Before I left I made reservations for 4 weeks next year.
I've stayed in several rooms over the years but as we stay so long I prefer having a kitchen. We stay on the 3 rd floor and can see the ocean.
It's about a 3 block from the beach. A half block from the plaza and close to many restaurants.
I don't like resorts and I like staying in a locally owned small hotel.
The rooms are clean and the beds are very good. Good mattresses are important to me. The grounds are beautiful. The manager Miguel is great.
I've stayed in many hotels and houses in the Yucatan. This is where I always want to return.

  • Stayed: February 2013, traveled with friends
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4  Thank Cyrano5420
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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141 - 147 of 290 reviews

Reviewed March 16, 2013

I love this place. It is a perfect place to use as a jumping-off point for exploration of the cenotes, Cancun. Playa del Carmen, Tulum, and so on. It is reasonably priced, very accommodating, clean, friendly, basic, helpful. They want you to be happy, and this makes it unusual and worth a stay.

  • Stayed: April 2012, traveled as a couple
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1  Thank Rich F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 14, 2013

we had a wonderful stay here and will do it again. We found everyone to be helpful. Again it has more than met our expectations. The only thing I would recommend is room safes for your valuables, other than this, it's perfect.

  • Stayed: February 2013, traveled as a couple
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3  Thank monica m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PomoElmoro, Owner at Hotel el Moro, responded to this reviewResponded May 6, 2013

Dear monica m:
Thanks a lot for your comments and observations. Puerto Morelos is growing and we want to improve our safety around our buildings and in our rooms, so that our guests feel comfortable and with the peace of mind about their belongings and safety. We are currently, as you suggested, installing safety box in each room as part of this year safety program in Posada ElMoro.
Thanks for your suggestions and preference and hope to see you again in Posada El Moro.
Sincerely,
Alejandro Morelos
Posada El Moro

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Reviewed March 11, 2013

With just one night to spend in Puerto Morelos, we found this hotel adequate. We had a family suite on the second floor front, which is actually three flights of stairs up. (No elevators.) It was a tight squeeze for five people. The room was clean, but traffic noise from the street and loud music from the restaurants/bars made it difficult to sleep. Ask for a room in the rear building if you have kids. The staff were friendly and the location was excellent. Perfect for the low-budget traveler, but if you're used to something a little more upscale, you won't be happy here.

Room Tip: Rooms in the rear are quieter.
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Stayed: March 2013, traveled with family
Thank Megan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PomoElmoro, Owner at Hotel el Moro, responded to this reviewResponded May 6, 2013

Dear Megan P:
Thanks for your comments and suggestions. Indeed during the weekends other business attract clients offering live music. Although this is something that we have no control over, we also offer other rooms (single and Jr suites) inside that as you noticed offer more privacy and less noise during those times.
Other than that, we hope that you had such a a good experience that want to come back to Puerto Morelos where we wish to offer you a better experience for you and your family.
Thanks again for your review,
Alejandro Morelos
Posada El Moro

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Reviewed March 2, 2013

Spotlessly clean from top to bottom. Conveniently located near the town square, the beach and the great area restaurants. This is my 9th year here and it gets better every year. This is a family owned and operated hotel, not an all inclusive but that is part of the charm as you can easily walk to any one of the restaurants. The included conteniental breakfast of toast, fresh juice, coffee, fresh fruit is more than enough but if you want more you can order off the menu at very reasonable prices. Miguel, Vicky, Josue, Juanita, Beto and the entire staff are very friendly, helpful and anxious to please their guests. If you go, you will meet many returning guests who call this wonderful small, authentic, spotless and friendly place their "home away from home" while on v.k. Book early "in season" or you risk the chance that no rooms will be available.

Room Tip: We prefer the first or second floor rooms.
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  • Stayed: February 2013, traveled as a couple
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1  Thank Denis-in-Sarnia-Ont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PomoElmoro, Owner at Hotel el Moro, responded to this reviewResponded May 6, 2013

Dear Denis-in-Sarnia-Ont:
We measure our success when we meet our guests expectations. As you mentioned, you have witnessed in the last 9 years the evolution and growth of our hotel and we sincerely appreciate your loyalty, friendship and kindness to all of us. All our guests, including you of course motivate us to pursue better and higher goals in Posada El Moro.
Thanks for the last 9 years and all the other to come. Miguel, Vicky, Edna, Josue, Beto, Lupita and the rest of us in Posada El Moro are always happy to see you, and so many of our friends, return to Puerto Morelos and your "home away from home".
Thanks for your comments and the time to write them.
Sincerely,
Alejandro Morelos

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Reviewed February 28, 2013

Posada el Moro is a wonderful, comfortable place to stay. The staff is friendly and they go out of their way to please. It's a very clean hotel in a great location - very close to the beach and a lot of restaurants. A complimentary breakfast on the front patio is a delightful way to start the day. We had a ground floor junior suite by the pool. It was quite big, very quiet and a wonderful place for our weeks stay in charming Puerto Morelos.

  • Stayed: January 2013, traveled as a couple
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1  Thank yankeetravelers300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PomoElmoro, Owner at Hotel el Moro, responded to this reviewResponded May 6, 2013

Dear yankeetravelers300:

Thanks you for your kind words for our organization, and we are glad that you had a good experience staying with us. We will be waiting for you at your return,
Sincerely,
Alejandro Morelos

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Reviewed February 25, 2013

This hotel is in a great location, just one block from the plaza and two blocks from the beach. The hotel is charming with a little garden path to a pool in the back, a nice little restaurant, and the rooftop patio with a palapa roof and an amazing 360 degree view of the town, ocean, and surrounding area.We showed up on a Saturday morning with no reservation. All the rooms were taken, but they offered us a room in the house next door for the same price. The house has three private rooms, a shared kitchen and a shared bathroom. The house has no charm but we took a room for the convenient location. We needed toilet paper and the staff immediately got it for us. Later we needed matches to light the stove and again, they helped us immediately.It was a fine experience, except for a dead iguana on the bed!

  • Stayed: February 2013, traveled with family
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1  Thank TahoeKristina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PomoElmoro, Owner at Hotel el Moro, responded to this reviewResponded May 6, 2013

Dear TahoeKristina:
Thanks for your comments and we are glad that you had a good staying in Posada El Moro. We have been scratching our head about the dead iguana. Our maid reported a dead lizard in the house bathroom after we sprayed our buildings for ants. We live in a warm climate where insects proliferate so it is a battle to keep them away from our rooms. We do this in such a way that cause not harm other than little ants. However, we some times see a dead lizard or a gecko but not an iguana. At any rate, sorry for this problem an hope that our guest immediately report any problem so that we can immediately fix them.
Thanks again for your time to write your nice review.
Alejandro Morelos

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Additional Information about Hotel el Moro

Address: Av. Javier Rojo Gomez | Sm-2, M-5, L-17, Puerto Morelos 77580, Mexico (Formerly Posada el Moro)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Airport Transportation
Hotel Style:
#2 Best Value Hotel in Puerto Morelos
#4 Green Hotel in Puerto Morelos
#11 Romantic Hotel in Puerto Morelos
Price Range: $87 - $129 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel el Moro 2.5*
Number of rooms: 18
Official Description (provided by the hotel):
Charming hotel with a very laid-back atmosphere, excellent personalized service, comfortable and clean installations. Our mission is for you to feel at home away from home. ... more   less 
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Also Known As:
Posada El Moro Hotel Puerto Morelos
Posada El Moro Puerto Morelos
Hotel El Moro Riviera Maya, Mexico - Puerto Morelos

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