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Reviewed June 13, 2019

We attended my nieces wedding at El Cid and it was amazing. All arrangements were made through Mary Fowler at Riverside Travel and she was great. Resort was great the grounds were beautiful and rooms were large and spacious. This was the first time we have ever done an all inclusive and that is the only way to go, loved it. The staff is very helpful and friendly. This place has all kinds of activities for all ages.

Room tip: Our room was in building 19 and it over looked the lagoon and very quite.
Date of stay: June 2019
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
Thank ssecc989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IvanBringas, Gerente at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded June 14, 2019

Dear guest,

It is great to read that your visit to Hotel Marina El Cid, and your niece's wedding was a positive and memorable experience. Thank you so much for all your kind comments and for your preference! It is fantastic and very rewarding to read that you had an awesome stay, and that we fulfillfed your expectations. I will share your kind words with all our staff, and I am sure they will be glad to hear from you.

This is your home and we hope to see you again soon!

Warm regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 13, 2019 via mobile

The facility at El Cid is nice with some great pools. Our kids loved the water slide and high cliff jump in the main pool. There were also fun activities at the pool almost everyday. The beach itself although beautiful was unusable. Seaweed crowds the surf and washes up daily filling the air with a putrid smell. The beach was empty everyday for the entire week. Platinum club is a complete joke. There are hidden charges and fees everywhere. Shady cash only at photo shop was another issue. Food is average but getting reservations at the restaurants is difficult. We had a nice time but will not be back.

Date of stay: June 2019
Trip type: Traveled with family
Thank aliciav859
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IvanBringas, Gerente at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded June 14, 2019

Dear guest,

Let me start by thanking you for your recent visit, and for the time taken to write a review and share it with other travelers. Your feedback is very important for us, and we will take your comments as an opportunity for improvement. Thank you also for all your kind comments regarding our facilities and service. We remain at your service anytime.

This is your house and we hope to see you soon!

Cordially,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 12, 2019

I loved this place, it far exceeded my expectations. Everyone was extremely helpful and always went above and beyond to make sure we got what ever we needed. It's a beautiful resort that was very well kept and all the restaurants were gorgeous, the food was delicious and I will be going back at least once a year.

Date of stay: May 2019
Trip type: Traveled with family
Review collected in partnership with this hotel
Thank Traveler30190854731
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IvanBringas, Gerente at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded June 12, 2019

Dear guest

Thank you so much for your recent stay and for your very kind comments. We feel honored to have had the pleasure to serve you and your family, and to find out that we were able to fulfill your expectations. It will be fantastic to see you again soon for another great stay at El Cid, and the Mayan Riviera.

This is your house and we hope to see you soon!

Cordially,

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Reviewed June 10, 2019

Great service. Personal representative assigned to us, Carmen Hernandez Sanchez, was superb. She sat down with us to discuss our interests & suggested activities & excursions. She texted us during the week to see if we needed anything, answered all our questions & expatriated services. She is now part of our family. She was a joy.

Date of stay: June 2019
Trip type: Traveled as a couple
Review collected in partnership with this hotel
Thank bigsilver49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IvanBringas, Gerente at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded June 11, 2019

Dear guest

It is a genuine pleasure for us to read your comments and learn that your experience at El Cid was satisfactory and that you found the fun and relaxation you were looking for. Thank you for recognizing the service you had from Carmen; I will make sure to let her know.

It would be fantastic to have the opportunity to serve you and your family again in a near future.

Cordially

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Reviewed June 8, 2019 via mobile

El Cid Marina Beach Resort in Mazatlan, MX was an ocean lover's delight. The Marina, one of four hotels in the large El Cid complex, was right on the beach with beautiful views from all resort areas, a building at getty-protected waterfront with rooms facing the Sea of Cortez with a romantic background sound of constant waves, well-placed buildings for privacy in a neighborhood feel, and an elegant nautical decor in the reception building. The food was very tasty, the restaurant choices made for unique dining alternatives from the buffet,and all atmospheres were very comfortable and politely quiet. The pools close at 9 pm, there is serenity at night, no loud sounds of nightlife, and very comfortable condo units for relaxation and rest. I had my first body massage at the spa. It felt wonderful and was an excellent experience! I enjoyed the City Tour. It was fun, safe, and enjoyable for families, friends,and couples. I felt pampered every minute of the day. I recommend the El Cid Marina Beach Resort. I plan to return.

Date of stay: May 2019
Trip type: Traveled solo
Thank RAYOFSUNSHINEANDFUN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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