My wife and I just returned from the Grand Residences where we celebrated our 25th wedding anniversary. More than the fabulous facility, it was the outstanding service of the staff that made our stay so memorable. Words are not enough to express our sincere gratitude to our concierge, Denisse, who went the extra mile in every way. Simply amazing service & friendship Denisse, thank you so much. The same goes out to the other concierge, Octavio, Guillermo and Gustavo and front desk staff Arturo & Angelica, Great service and friendship from the restaurant, bar and pool staff: Jorge, Jorge, Julio, Jesus, Juan, Abad, Carlos, Miguel, Luis, Jesus, Luis, Miguel, Ruben and Alexis - sumptuous breakfast (healthy breakfast with green drink) and dinners, including the unforgettable romantic dinner by the beach, and more original mojitos. Special mention to Jean the executive chef who showed us how to make a perfect guacamole and tortilla chips. We thoroughly enjoyed our upgraded luxurious beachfront master suite villa (#201). We also thank Mr Bicaci for a warm personal welcome. Also thanks to Benjamin for our trip to Playa del Carmen and Alfonso for the ride to the airport. Thanks to the housekeeping staff Gabriela, Rocio and Amalia who kept our villa in perfect condition. Thank you to the two Luis for teaching us Spanish and Mayan and Julio & Miguel for introducing us to Santo Tomas Barbera wine and Mezcal and the delicious tickin xic.
As for the facility, it is truly amazing. We recommend the beachfront master suite. Octavio, explained that the facility has reverse osmosis water filtration and the water is safe to drink. Wifi access is even available at the beach area!
- Official Description (provided by the hotel):
- Welcome to a new standard in luxury and beachfront living. Grand Residences is a family-oriented resort on a spectacular beach in the quaint village of Puerto Morelos in the Mexican Caribbean. It has a lovely natural setting, 103 beautifully appointed Junior Suites and Master Suites offering every creature comfort and five-star resort amenities. Some of the two and three-bedroom suites also have access to a private pool, garden or roof terrace with a larger pool. The four-bedroom penthouse suite has a private roof garden and terrace with a pool, whirlpool tub, grill and bar. •Grand Residences is affiliated with The Leading Hotels of the World(R) •Spacious and luxurious Suites and Residences with every creature comfort •World-class activities and amenities •Beautiful beachfront setting •Elegant design inspired by Mexico's great historic haciendas •Gateway to the Riviera Maya, nearby Puerto Morelos is a tranquil fishing village famous for its beaches, coral reef and jungle cenotes (sinkholes). ... more less
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- Also Known As:
- Grand Residences Riviera Cancun Riviera Maya, Mexico - Puerto Morelos