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“Spoiled Rotten”

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Grand Residences Riviera Cancun
Ranked #1 of 25 Hotels in Puerto Morelos
Certificate of Excellence
Loveland, Colorado
1 review
“Spoiled Rotten”
Reviewed April 14, 2014

Wow! very nice place. We stayed for more than a week and loved every minute. Relaxation abounds. Food and service was wonderful, staff was great and did not want for anything while I was there. My four children had plenty to do with the kids activities center, leaving my wife and I time to sit and soak up the sun. Snorkeling from El Cid marina was fantastic, ask for George!
If you are lucky enough to score the villa with its own pool and hot tub, I recommend doing that.

Room Tip: full villas are worth it.
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tscott2225
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Online Community Administrator at Grand Residences Riviera Cancun, responded to this review, April 15, 2014
Dear Guest:

Thank you for taking the time to review your stay with us.

We appreciate your feedback and look forward to welcoming you back soon.

Warm regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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841 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (269)
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English first
Chicago, Illinois
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed April 8, 2014

We just returned from our 7-day stay at Grand Residences, and we had the most relaxing, wonderful stay at this beautiful, luxurious resort. We stayed in an Oceanfront Master Suite (Suite 228), and it was huge (1800 sq. ft), more than enough space for our family of 4, with high-end appliances including washer/dryer, fully stocked kitchen with Nespresso machine, lots of storage, including his/hers walk-in closets, large terrace with jacuzzi, dining and lounging furniture with breathtaking ocean view, luxurious bath amenities, and much much more. We loved the extra touches like our welcome gift, fresh flowers in every room (lilies & orchids), fresh fruit and water replenished daily, and the cute little surprises left at turndown service (our 8yo and 4yo boys eagerly awaited our housekeeper's arrival each evening!).

I cannot say enough good things about the staff and service, who are all genuinely nice people, always smiling and eager to assist. Starting with Angelica in reservations who was so helpful in making our decision to stay here, to our personal concierge Guillermo, who went out of his way to make our vacation as enjoyable as possible (and who our boys became quite attached to!), to our private transport from and to the airport. Kevin was great and always had our chairs ready at the beach and providing popsicles. Our boys loved going to the Kids Club, and the young women who ran it did a great job organizing activities (making bracelets, soccer on the beach, water polo, etc.). Roger at the beach bar was great, who always remembered our order!

The food here is really delicious, with fresh ingredients and beautiful preparations. They made fresh juices out of any fruit or vegetable we requested, my favorite being beetroot. Lunch was always fish or shrimp tacos from the Heaven Beach Bar, which were the best we had during our stay in Mexico. We ventured out to Puerto Morelos (5 min away) and Playa del Carmen (20 min away) to explore and eat, but we always ended up liking the food at Grand Residences more. We heard that they are planning to open a Mexican restaurant soon in addition to El Faro grill, and we can't wait to come back and try that out.

What made this stay extra relaxing was the secluded location (yet a short drive from everything) and lack of crowds. We never had an issue finding chairs by the pool or beach. The beach was clean, the sand was ultra fine powdery white, the water glorious shades of turquoise and blues, and the pools were heated nicely. We never saw a single bug our whole stay, and the property is extremely new and clean, with staff continuously keeping it that way.

The gym was great and staffed by personal trainers, and the grocery store surprisingly is stocked with everything you could want and prices reasonable.

All in all, one of the most relaxing and pampered vacations we've had, and the boys are begging us to take them back!

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank alifam77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Online Community Administrator at Grand Residences Riviera Cancun, responded to this review, April 10, 2014
Dear Guest:

Thank you for taking the time to review your stay with us.

We appreciate your feedback and look forward to welcoming you back soon.

Warm regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whitefield, New Hampshire
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 3, 2014

A beautiful property with beautiful people serving you from start to finish. You want for nothing. The food was exceptional. Yes, we gained a few pounds. The beach was gorgeous and nice to take long walks on. The ocean perfect temp. The pools great. The rooms are the nicest. Everything is immaculate. The people so friendly that you will miss them when you go home. A very relaxing vacation and luxurious! Much nicer then we could have hoped for. We have come home and everyone wants to go with us next year.

Room Tip: I don't really think there is a bad room. They all seem to overlook the pool and some ocean.
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank chowderhouse22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Online Community Administrator at Grand Residences Riviera Cancun, responded to this review, April 8, 2014
Dear Guest:

Thank you for taking the time to review your stay with us.

We appreciate your feedback and look forward to welcoming you back soon.

Warm regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kitimat, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 29, 2014

We just returned from 12 days at the Grand Residence and we can't wait to go back again.

The accomodations were amazing and there wasn't anything missing. We booked a Master suite and it had a full kitchen ( fully loaded) laundry room, extra bathroom, his and her walk in closets, jacuzzi tub ( and one on the deck as well), three murphy beds ( we have three children) as well as a king bed, his and her sinks, walk in shower etc etc… it could not have been better for our family. The pools were amazing and our oldest son, who is in a swim club, took advantage of the lap pool. The beach was excellent, however right in front of the hotel it was a bit rocky for the first few feet, but after that it was perfectly sandy. You could also walk about 20 feet to the north and it was sandy all the way out. We have three children ( 6, 11, 14) and the youngest took full advantage of the kids club. They had different activities each day and she came back with many cool arts and crafts. Angie and Diana at the kids club were awesome and they even arranged a pinata birthday party for our daughter and invited all the young kids in the hotel. One day the hotel arranged complimentry painting of clay figures and we ended up going back the next day and buying more. It was a really cool souvenir from Mexico that our kids made themselves ( the artist also added detail) and it was amazing. Around the pool the staff were very good there was always someone around to help We never walked by a staff member that did not smile and say hello … from the person cleaning the pool right to the general manager. Very friendly and they wanted to meet our every request. We had a $200US credit per day and I was always waiting from some catch and so I kept every receipt, but guess what, ' no catch' . You could spend it at any restaurant, spa, or grocery store ( that had every thing by the way), in room dinning and they simply creditted it off the bill. No issues at check out or with the final bill. The hotel is not quite half complete and so it was not really busy. It may be a bit more crowded when it is fully complete, but I am sure the hotel we adjust to manage it.

We are a bit hesitant to write the review because we don't want to create a demand at the hotel so we can't afford to stay again, but we just had to let people know that its a perfect place…especially for families.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank K D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Online Community Administrator at Grand Residences Riviera Cancun, responded to this review, April 1, 2014
Dear Guest:

Thank you for taking the time to review your stay with us.

We appreciate your feedback and look forward to welcoming you back soon.

Warm regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles area
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 27, 2014

We are just finishing our 5 day stay at the Grand Residences Puerto Morelos Royal. The place is really new, only opening in December of 2013. We expected a few glitches with that as the background but have been pleasantly surprised. As a side note, the resort is offering a great deal with beautiful, large, multi-room suites and a sizable per day resort credit to its early guests which more than offsets any minor inconveniences we've experienced by being early guests. In fact, we are seasoned travelers in this area and I can't imagine a better travel deal for a more beautiful guest stay than the Grand Residences - it's a stunning property offered at an amazing new opening deal with lots of special treatment along the way!

In fact, our experience has been pure delight. The room (a two bedroom suite for our family) is outstanding! Perhaps the nicest and most well equipped we've ever stayed in with beautiful and well thought out details. There are large flat-screened tvs everywhere you might need, luxury bedding, abundant Murphy beds for guests, enormous outer room and kitchen areas, state of the art washer/dryers, beautiful artwork/decor, large and well designed and equipped bathrooms.

And I haven't even mentioned the staff, who have been polite, warm, helpful, and who have gone our of their way to make our trip memorable. One staff member literally carried our 4 year old over a 50 foot wet stretch when she didn't want to get her shoes wet and I (who was wrangling with the other 3 kids) pretty much just told she was going to have to figure it out on her own (oops, bad parent me - good guy Manuel :-) All of the staff has learned our names, our kids' names and are committed to making our stay the best.

I really could go on and on. The ocean is gorgeous. The pools are HEATED perfectly. The food is delicious. The people and the resort are committed to making this is a top property. IF the property can maintain the spirit that it's shown to its early guests and continue growing into a mature resort, it will be unbeatable.

ps As a side note, there is some time share business going on down here. There is another Royal property in the area and many of those holders seemed to have upgraded, or were in the process of upgrading, their timeshare to this new top of the line Royal property. We were asked if we were interested but not pressured at all. Oddly, it didn't seem they had to recruit interested individuals but rather that many were interested. I don't have much to contribute on that end since we were just weekly renters with no tie to the membership aspect.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank allsixofusonvacation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Online Community Administrator at Grand Residences Riviera Cancun, responded to this review, April 1, 2014
Dear Guest:

Thank you for taking the time to review your stay with us.

We appreciate your feedback and look forward to welcoming you back soon.

Warm regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Prague, Minnesota
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 23, 2014

We were so lucky to find Karen who was renting a week at her beachfront villa at the Grand Residences for the week we needed. We traveled with our grown children and their signficant others. Walking into the lobby was amazing, seeing the pool area was beautiful but walking into the villa was breathtaking! The employees are touch notch - from the concierge (Guierllermo), to the pool bartender (Jorge), to the waiter (Alenjandro & Roger), to the pool/beach attendants (Tony & Kevin), to Yolanda (Rosemary) at afternoon tea, to the wonderful maid service morning & night - loved the turn down service! I'm giving this a 5 star even though the price of the drinks (when not during happy hour) and the evening meals are quite expensive. Since this resort just opened in December 2013, they have not completed the entire resort. There were only 120 guests the week we were there. We loved it! We could pick any spot on the beach or pool area, any time of the day! We are anxious to return in a couple of years to see all the upcoming changes! The only glitch came on the last day when we were waiting for our transportation back to the airport. Someone at Thomas Moore forgot to write down our reservations but within minutes the concierge had arranged for the staff at the Grand Residences to take us to the airport with the two suburbans they have on site. It ended up being a better commute than planned!

Room Tip: Beach front is the only way to go!!!! We did stay our last night ocean view, ground level, and did...
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank seaton69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Online Community Administrator at Grand Residences Riviera Cancun, responded to this review, April 1, 2014
Dear Guest:

Thank you for taking the time to review your stay with us.

We appreciate your feedback and look forward to welcoming you back soon.

Warm regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 21, 2014

We just returned from 5 nights at Grand Residences, and it was fantastic. We have stayed at Grand Velas for years, but decided to try something new. The suites were perfect; we stayed in an ocean front, 2 bedroom, and it was amazing (room 228). There were 4 of us, and it was more than enough room. My girls enjoyed the balcony Jacuzzi tub, and it was nice to have such a wonderful kitchen and top of the line everything. Our rate included a $350 credit each day towards food as well as American breakfast, etc, but this does not apply to tips or a few other miscellaneous items, so it was great. 2 orders of American breakfast would feed all of us!

My girls enjoyed the various activities at the kids club (pottery, bracelet making, etc), and we split our time between the beach and the pool. Immediately in front of the property, the ocean is a little rocky, but if you go a little bit North, between Grand and Jade Now, it's perfectly sandy bottom, and great for the kids. The staff was wonderful and very accommodating. I think that they are still working through some "new kinks", but in comparison to other properties we've stayed, they are constantly improving, and they were always willing to check on things if they didn't know the answer, or even fix special items...like one evening my daughter wanted a simple grilled chicken salad...no problem!

Our children are 11 and 7, and so I came prepared with some packed snacks, etc, but the market really does have everything you need, and the prices from wine to fresh produce, etc were reasonable. The suite will provide you with paper towels, coffee (both drip and nespresso pods), napkins, dish pods for the dishwasher, and an array of fresh and dried fruits complimentary. I did bring some laundry detergent pods (easy to travel with) to use with the full size washer/dryer...another plus with kids. I would have packed a little bit lighter and just done a load or 2. I preordered some items to have in our suite, but I could have easily picked them up upon check-in, and they have grocery carts you can use to take the groceries to your suite - no carrying bags of groceries all over.

The property was not at full occupancy, but we never had an issue finding a great set of 4 chairs by the pool or by the beach. We also never had a wait at the restaurant, and typically there was a themed menu each night in addition to the regular menu (Mexican, Italian, BBQ). The first night we were not provided a "kids menu", but it did appear on our 3rd night, and there was a very good selection and the quality was high. My girls lived off the pool quesadillas (beef, chicken or shrimp) and the grilled shrimp tacos. The spa, although small, was very nice, and the transportation was on time and friendly.

All in all it was a wonderful vacation, and we will definitely be returning. We did not venture into town, but you can always go in for a nice lunch, shop at the market, and pick up fresh seafood to cook back at the property. I would highly recommend this property, and the sunset catamaran would be fun, but it books quickly if that's something that interests you. The property has everything you could think of at the pool to "check out" - lifejackets, boogie boards, snorkel gear, board games, movies (although limited selection, so bring a few DVD's for the evening if you like to watch movies - each room has a DVD player).

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank chanslik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Online Community Administrator at Grand Residences Riviera Cancun, responded to this review, April 1, 2014
Dear Guest:

Thank you for taking the time to review your stay with us.

We appreciate your feedback and look forward to welcoming you back soon.

Warm regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Residences Riviera Cancun

Property: Grand Residences Riviera Cancun
Address: Boulevard El Cid | Unidad 28 Lote 1, Manzana 20 Supermanzana 3, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in Puerto Morelos
#1 Luxury Hotel in Puerto Morelos
#1 Top resorts Hotel in Puerto Morelos
#1 Spa Hotel in Puerto Morelos
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand Residences Riviera Cancun 5*
Number of rooms: 103
Official Description (provided by the hotel):
Welcome to a new standard in luxury and beachfront living. Grand Residences is a family-oriented resort on a spectacular beach in the quaint village of Puerto Morelos in the Mexican Caribbean. It has a lovely natural setting, 103 beautifully appointed Junior Suites and Master Suites offering every creature comfort and five-star resort amenities. Some of the two and three-bedroom suites also have access to a private pool, garden or roof terrace with a larger pool. The four-bedroom penthouse suite has a private roof garden and terrace with a pool, whirlpool tub, grill and bar. •Grand Residences is affiliated with The Leading Hotels of the World(R) •Spacious and luxurious Suites and Residences with every creature comfort •World-class activities and amenities •Beautiful beachfront setting •Elegant design inspired by Mexico's great historic haciendas •Gateway to the Riviera Maya, nearby Puerto Morelos is a tranquil fishing village famous for its beaches, coral reef and jungle cenotes (sinkholes). ... more   less 
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Also Known As:
Grand Residences Riviera Cancun Riviera Maya, Mexico - Puerto Morelos

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