Our experience at the Grand Residence was very, very positive. The staff was helpful and attentive, and the facility itself was beautiful and appealing. Our family plans to return to the hotel (hopefully soon!) and found that there were a few exceptional stand-outs for us, and a few areas that were less than perfect (see bottom).
Staff - Before we even arrived, we were in touch with the concierge (Alejandro - he's terrific) to arrange for ground transportation from the airport and to discuss day trips. We also asked for his help with a food order to fill the refrigerator prior to our arrival. Alejandro himself was at the airport to greet us and escort us to the hotel. He also showed us around, introduced us to other staff members (the gym attendant, the kids' club attendants, etc) before showing us our room. The housekeeping services were superior - morning clean up and evening turn-down - and the car/taxi attendants were eager to help us with our trips into town. We really felt taken care of, without feeling imposed upon. The service throughout our stay was speedy, discreet, eager.
Facilities - The resort is beautiful - very luxurious. The pools and pool areas are clean and big, the hot tubs are inviting. The beach front is well tended to - people cleaned off any beach grass and set up the lounge chairs each morning. We had a delicious dinner at the on-site restaurant El Faro - the food and presentation could easily compete with fine NYC restaurants! The gym was well stocked with new equipment including weights, machines, and mats. In addition, the hotel has a large stock of athletic gear - including snorkel gear, beach volleyball, golf clubs for guest use. We used the snorkel gear for most of our trip - they have adult and kid sized fins and masks! Finally, the convenience store in the main building was a real plus - we were able to purchase almost all of our provisions there - food, beverages, even clothing.
As for the less than perfect areas:
The roads - driving to-from the hotel was not easy because the roads around the hotel are not paved and are really rough. Obviously this had no impact on our stay at the resort, but we took trips into town every day, and the roads are not pleasant. They are being worked on now and should be done by March... Thankfully, the hotel has taxis ready to go and the drivers are adept at navigating the bumps. We were able to easily grab taxis when we wanted them.
Breakfast - the only easy breakfast option for kids is through the convenience store where we bought our daily breakfast - waffles, eggs, yogurt, fruit, cheese. We prepared breakfast in our kitchen, which helped us get a faster start to our days. The room service menu is adequate but not really kid-friendly.
We had a great stay and are looking forward to returning to the Grand Residences in PM.
- Official Description (provided by the hotel):
- Welcome to a new standard in luxury and beachfront living. Grand Residences is a family-oriented resort on a spectacular beach in the quaint village of Puerto Morelos in the Mexican Caribbean. It has a lovely natural setting, 103 beautifully appointed Junior Suites and Master Suites offering every creature comfort and five-star resort amenities. Some of the two and three-bedroom suites also have access to a private pool, garden or roof terrace with a larger pool. The four-bedroom penthouse suite has a private roof garden and terrace with a pool, whirlpool tub, grill and bar. •Grand Residences is affiliated with The Leading Hotels of the World(R) •Spacious and luxurious Suites and Residences with every creature comfort •World-class activities and amenities •Beautiful beachfront setting •Elegant design inspired by Mexico's great historic haciendas •Gateway to the Riviera Maya, nearby Puerto Morelos is a tranquil fishing village famous for its beaches, coral reef and jungle cenotes (sinkholes). ... more less
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- Also Known As:
- Grand Residences Riviera Cancun Riviera Maya, Mexico - Puerto Morelos