My husband and I stayed at Excellence for 6 days. We totally loved this place. It was first class service, food, the rooms appeared to be very clean and beautifully decorated. We had spa treatments which we throughly enjoyed. The staff was very polite and accomodating. We even made friends with two other couples who we joked with about holding a reunion at the Excellence next year. The only complaint we had was the musty smell in the room which grew as we stayed longer. I figured the climate was such that they couldnot control the mildew and it was no big deal. Towards the end of our stay the smell in our room continued to worsen - we noticed a reappearance of mildew stains coming thru the paint on the wall by the aircond. vent.
The second to last day, I noticed itchy bites on the top of my back thigh. I assumed it was noseeums. No big deal. After 24 hours the bites grew into red hive like welts. Ater returning home and researching the appearance of these welts I realized they are bedbug bites. Needless to say, I freaked out and started the process of trying to assure I would not have an epidemic in my own home. I am still paranoid as we just purchased a new mattress in July and I am hoping these bugs don't take up permanent residence in it.
Sorry to say, I would not recommend this hotel. After contacting the other two couples we met to warn them of the infestation - I came to find out that the other husband also had the strange looking bites on his back and stomach after returning home!
WATCH OUT. Check the bed under the sheets in the crevices these suckers only come out at nigt but leave dot blood stains and brown marks on the mattresses and sheets. Inspect your room no matter where you are staying and if you find something request a room change immediately!
KP- Chambersburg PA
- Official Description (provided by the hotel):
- This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. Six meandering pools wind through their grounds. You have unlimited access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea. ... more less
- Reservation Options:
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- Also Known As:
- Excellence Riviera Maya
- Excellence Riviera Cancun Hotel
- Excellence Riviera Cancun Puerto Morelos
- Excellence Cancun
- Secrets Excellence Riviera Cancun
- Cancun Excellence Riviera
- Excellence Resort Cancun
- Excellence Riviera Cancun Riviera Maya, Mexico - Puerto Morelos