Let me just say that I was addicted to this website for the past several months. I booked this resort based off the excellent reviews. My group of 12 went to SERC for my wedding Dec 4-12. Knowing that the resort may not be 100% after Wilma, we kept our reservations. To reschedule a wedding somewhere else or for some other time seemed impossible when trying to please everyone in our group. That being said, here goes.
When we arrived at the resort, we were upgraded from an oceanview room and taken to the Excellence Club front desk. Our room was ready early so we checked it out. We were thrilled! The view from Building 8 was beautiful. The room was spotless. We then went to meet up with everyone and everyone seemed overwhelmed by the place.
-Rooms are amazing, cleaned every day, twice a day
-Food is excellent whichever restaurant you choose
-Service is second to none at the restaurants, pool, beach, and bars. They really know how to take care of you.
-Staff is always pleasant and friendly
-Entertainment staff- John Paul, Carlos, and Oscar- definitely a lot of fun.
-Room Service always there within 30 minutes except the morning of our departure ( 50 minutes we waited then left to catch our flight hungry). Anyways, the waiters always pleasant and food always excellent!
-Electricity went out 4 times in our room. Not really a big thing because the first 3 times it was during the day and they were quick to fix it. The fourth time was at night, and we had to sit out in the hallway and wait forty- five minutes. After 3 calls to the front desk and no one showing up, it was security that got someone for us.
-People working on the hotel. At first, it was not a big deal. After waking up to the bulldozer on the beach, then to hammering by the pool, I was starting to get annoyed. Like I said, I didn't expect perfection, but I also didn't expect the noise. The painting and the planting was fine, because it was quiet! My expectations were that it was just the vegetation that was left to be fixed. I didn't know there was a lot of construction.
-AQUAWORLD! BE CAREFUL! Prices seem to change depending on who is asking! VERY SHADY! I would use APPLE instead.
-Roaches! Only saw one on the first day in our shower but my aunt had two in her room. Never saw a roach before, but it was huge! I got over it rather quickly and didn't see anymore the rest of the trip.
AND THE WEDDING...
We met with Claudia, the wedding coordinator on Tuesday. We did the blood tests and went over the wedding details in about 30 minutes.
-On Friday my dress and his suit were picked up to be pressed at 10AM. At 1PM I called Claudia looking for my dress. She said that I was supposed to have it by 1PM and that she would make a phone call. At 1:40PM I call again and she said it was to be delivered at 1:20PM. Of course it wasn't and after another phone call it finally arrived.
-The bouquet was beatiful, again, a little late, but beautiful.
-I was late arriving for the wedding, but everyone was waiting patiently. The ceremony went rather smoothly considering there was no rehearsal.
-Our families couldn't do a toast to us because they only put out 6 glasses instead of the 12 we needed. So, we toasted by ourselves.
-On Saturday, our last day there, we went looking for our marriage certificate and to pick up the DVD of the wedding. At the front desk, they told me the DVD hadn't arrived but that the marriage certificate was delivered to my room the night before. It wasn't. We spent most of our last night there trying to find it to no avail. At around 10:30PM we received a call saying that they couldn't find the marriage certificate but when they did, they would mail it to us. They also said the DVD had arrived and we could pick it up. When we got down to the front desk, they said the DVD was not there. I said that someone had just called me and said that it was. After Edgar made a couple of phone calls, he told me I must have misunderstood the call that I received. The man who called me did not say the DVD was there. Of course at that point, I lost it. I went back to the room and my husband stayed to give them our mailing address. We weren't back in the room 10 minutes before the phone rang. It was the front desk saying they found the DVD in Claudia's desk. My husband went right down to the front desk before they lost it again. We left on Sunday morning with the DVD, but no marriage certificate.
As you can see, I am still quite bitter about the wedding. I would not tell anyone to get married at this resort. There was no organization!
As for the resort, had it not been for Wilma, I'm sure the resort would have been excellent. There was just a little too much work going on there for the amount of money we spent on this vacation. Give it a month and it should be perfect!
- Official Description (provided by the hotel):
- This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. Six meandering pools wind through their grounds. You have unlimited access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea. ... more less
- Reservation Options:
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- Also Known As:
- Excellence Riviera Maya
- Excellence Riviera Cancun Hotel
- Excellence Riviera Cancun Puerto Morelos
- Excellence Cancun
- Secrets Excellence Riviera Cancun
- Cancun Excellence Riviera
- Excellence Resort Cancun
- Excellence Riviera Cancun Riviera Maya, Mexico - Puerto Morelos