Really enjoyed our stay at the Excellence, just a couple of niggles though...lobster house restaurant was virtually at a standstill, took ages for them to serve us, even when they were really not that busy. One really big bug bear was that according to the rules of the hotel, towels were not to be placed on sun beds, but by 8am every morning it was a fight to find a bed without one, people were then going off to breakfast etc, some people were reserving them until 4 in the afternoon so that they could use them after they got back from a trip out, this should certainly not be allowed in a five star hotel.
Our room was delightful, we had a swim up room in block 2 (room 2006) which had the sun right through until 6pm, loved it, only trouble was sometimes they didn't make the room up until 4.30 which is very late and then by 6pm when we were getting ready to go out there would be a knock on the door for turn down service, that was definitely way too early. Had to call reception a few times to get our mini bar refilled with water but this was done quickly and efficiently.
All in all we had a wonderful holiday and would certainly go back again.
- Official Description (provided by the hotel):
- This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. Six meandering pools wind through their grounds. You have unlimited access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, BookIt.com, Savannahville Tours N.V., Hotels.com, Orbitz, Travelocity, Hotwire, Cheap Tickets, TripOnline SA, Evoline ltd, getaroom.com and Cancelon so you can book your Excellence Riviera Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Excellence Riviera Maya
- Excellence Riviera Cancun Hotel
- Excellence Riviera Cancun Puerto Morelos
- Excellence Cancun
- Secrets Excellence Riviera Cancun
- Cancun Excellence Riviera
- Excellence Resort Cancun
- Excellence Riviera Cancun Riviera Maya, Mexico - Puerto Morelos