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“Sorry we had to leave!” 5 of 5 bubbles
Review of Excellence Riviera Cancun

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Excellence Riviera Cancun
Ranked #2 of 26 Hotels in Puerto Morelos
Certificate of Excellence
Rochester, New York
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Sorry we had to leave!”
5 of 5 bubbles Reviewed June 21, 2013

My husband and I just returned from our vacation and we had an AMAZING time! The staff was beyond exceptional, polite, hardworking, friendly and accommodating. Our room was spotless the bars/drinks, pools and beach beautiful the spa above our expectations. There are lots of activities if you want to leave your beach chair (we did not) or if it rains. The only slight complaint was the food. It was fine - good at some places but very disappointing at others. Chez Isabel was excellent, the Grill and Agave were great as was Barcelona. AVOID the lobster house - the great service does not make up for the less than medicare food. Overall we would go back in a heartbeat and had an amazing time!!!!

  • Stayed June 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Andrea1431
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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11,351 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (3,522)
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English first
uk
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed June 21, 2013

This hotel is something else paradise it is, so relaxing the perfect relaxation holiday. Shows every night are well done by the animation team. The people are so friendly and nothing is too much trouble for them, plenty of restaurants to choose from and as a must you have to try the buffalo wings from the lobster grille. Drinks are on tap all day and the mini bar is free with named brands also the waiters are always wondering around ready to get you another drink. The beach is brill and the wind surfing and hobby cats are free. It is a couples only hotel so no kids to spoil your peace and quiet, the only thing that spoils it is at sometime you have to leave to go home. We will go again sometime or maybe even try one of the other sister hotels they have one more in Mexico one in Dom republic and one being built in Jamaica.

Room Tip: Block 5/6 are just far enough away from the entertainment and a must has to be the swim up rooms.
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Dazzter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
heathrow
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed June 21, 2013

My wife and I returned last week from a beautiful fortnight stay at the Excellence Riviera. Although it rained for 5 days due to a rare storm the staff could not do enough for you and tried to keep you entertained. When we arrived after our long journey we were welcomed by staff that were friendly, professional and happy to help. our Bell Hop took our bags whilst we checked in with a nice cool towel and a glass of sparkling wine. Whilst waiting to get taken to our rooms we got ushered to the Martini Bar which is exceptional for an all inclusive a vast range of vodka and the fact you are asked which vodka you prefer is a welcome treat.
Anyway Jose came and collected us and showed us to our room with a little tour (pointing out bars and places to eat) once we got to our room Jose gave us a quick briefing on 24hr room service, mini bar and if you want anything just call the concierge and it will be seen too.
The staff in and around the hotel where fantastic and could not do enough for you and I would like to say a special thank you to Leydi for keeping us supplied in alcohol on the long rainy days whilst playing jenga for shots, Gustavo and Enrique at breakfast who were always super friendly and willing to help and finally to Luis in the lobster pot at lunch who kept us stocked in habanero peppers and tequila. The mini bar is fantastic with whole bottles of Vodka, Gin, Rum and tequila whilst your fridge is stocked with Wine, Beer and mixers.

The restaurants are varied and are ok for an all inclusive in my opinion is that The Grill was the best place to eat for a meat eater you cannot beat the Brazilian Skewers and the quality and the amount of Meats that come out is fantastic. The best fun was the Chefs Table at Spice a load of strangers being entertained by the acrobatics of the chef was a great night.
I also think in my opinion the French was over rated and not really worth the wait ,Cote in England is by far more superior (just as a bench mark). As for the other places they were all of a good standard.

The beach was lovely as was the water, with plenty of beds and far less noisy than the main pool where a lot of people congregate and play pool volleyball .

So if you want a quiet room that is a swim up 6021 or along that row if you would like it a bit more busy 5002 .

I do have a few niggles and they are only tiny issues and did not ruin my holiday.

1. A swim up should be swim up not a jump in and walk round. They should have steps at each garden.
2. I had to constantly phone to get our Bar restocked as by 1430hrs some times later it was not done. But when I did phone they were ultra efficient and stocked up very quickly.

Room Tip: 6021 a quiet swim up room 5002 a busier swim up room
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank littlelegs78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed June 20, 2013

My boyfriend and I decided to use up our vacation days and not lift a finger in the process. Excellence was great for this! The staff is incredibly helpful and kind. I was surprised at how often the pool and beachside service came by to take your order and get you whatever you needed. The room looked exactly like the photographs and was always super clean. We stayed in a junior suite and loved it. There were a ton of activities and entertainment that took place everyday. What I liked about this was that the areas the activities and entertainment took place were always in the main pool/theater area so if you did not want to be involved you could easily find another pool to quietly sit by.

My ONLY complaint is the quality of the food. It's not like the food was inedible but it was definitely sub-par for the level of the rest of the resort. The first night we ate at Toscana and the lasagna was not good. The tomato sauce was very bitter and the meat layers did not seem fresh. Overall, a lot of the food did not seem fresh. I kept expecting amazing seafood since after all, we were on the coast but I was continually disappointed. The seafood cocktail came out with little tiny shrimp tossed in a strange cocktail sauce. The surf n' turf at the Lobster House came with a tiny spoonful of over-cooked lobster meat.

- Avoid: Chez Isabelle & Toscana
- Go to: Barcelona for breakfast and lunch; Agave for dinner.

Something that was also a bit annoying was the pools and hot tubs closed at 8:00 pm.

Overall it was a very enjoyable trip and for the money was well worth it. I would highly recommend it to friends and family but I would not leave off the warning about the food quality.

Room Tip: Do not choose a swim up suite if you need a quiet and private room.
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Jamie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed June 20, 2013 via mobile

This was our 2nd vacation to an Excellence Resort - here and Playa Mujeres. We went with another couple and before booking this, we were comparing this resort with a few others. We were unsure if we should try something different or stay with a resort name we trusted which we are so happy we did!
I will admit pulling up I was a little nervous that it was so close to other resorts however once inside, I never noticed. We were greeted with a cool towel and glass of champagne. Our room was not ready as we arrived before check in time, but no big deal - we headed for lunch, drinks and a walk around the resort.
Rooms:
We did not choose to upgrade and my personal opinion I don't think it is necessary. The room is huge, marble bathroom, separate walk-in shower, double sinks and jetted tub. Separate sitting area with couch, chairs and desk area. Our balcony had a small built in couch with two chairs overlooking the pool area. Liquor in room and the refrig was stocked with beer, soft drinks and candy. Mattress was a little firm but nothing to ruin the night over.
Food:
We love to dine and after reading some other reviews we were worried the food wouldn't meet our expectations but every meal at dinner was excellent. We dined at Lobster House, Spice, Toscano and The Grill.
For lunch we did The Grill once and the other times we ordered food around the pool, wood-fired pizza and did the beach buffet as well. Typical lunch items, no complaints.
Breakfast was Barcelona for the buffet each morning- omelette station, fresh juices, mimosa, bloody marys etc. I highly recommend trying the traditional Mexican fare on the buffet during breakfast, it was delicious every morning. They automatically offer coffee once seated but we ordered cappuccino each morning and it was perfectly made every time. Room service food was not so great but was delivered promptly.
Drinks:
Always delicious and they will make it with the alcohol you ask for, just ask! Our only complaint and literally the only one the entire trip was the bartender at the pool bar. It was never crowded around there and I have to say he had an attitude. We didn't bother hanging around and ordered all our drinks around the pool from Ana. Ana was wonderful and knew exactly what we wanted. She was such a pleasure and we tipped her everyday because she worked so hard. At night we ordered drinks from Martini bar and they were yummy. That bar offers a martini/drink menu with plenty to choose from. Mango Coladas, Mango Martini and Ice Beer (margarita type ice on top and beer on bottom in one glass!) were our favorite selections.
Entertainment:
Every evening when they turn down your room, you get an rundown of what's going on when the next day from activities, to restaurants, to the weather.
Each night they offered something fun in the theatre area. Now some resorts tend to have cheesy shows but each show we saw was great here! During the day Carla was in the pool doing aerobics or volleyball and Johnathon was great at walking around talking to everyone. One day they had an awesome reggae band by the pool!

We never encountered a problem with finding a chair or covered bed around the pool and the beach offers plenty of chairs as well. If you get down to the pool at noon one shouldn't expect to find many empty chairs but this is true for any resort!

This resort offers something for everyone. You can choose to be in the mix or choose to relax in a more quiet area. It's up to you how you make it. I can't see how there can be many complaints when this is how the resort is setup. It is setup to please every type of person. There are different pool areas, different activities, plenty of food and drink options. The resort is beautiful and the service is outstanding! Do not hesitate when deciding to book this resort, I promise you will not be disappointed!!!! Do it!!!




Stayed June 2013, traveled as a couple
Helpful?
4 Thank Stephanie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed June 20, 2013

The service in general at the hotel was excellent other than the Front Desk. They tell you one thing but don't live up to it. We were told we would get $35- each person off any treatment at the SPA, but when we checked out the person who handles that was not working that day. So no deduction! They said they would email me, but it has been 2 weeks and I haven't heard from them.
They said other things which never occurred also.
Don't believe them, get it in writing!

  • Stayed June 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
11 Thank Ev C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed June 20, 2013

best holiday my wife and i have ever had.people so friendly and love the place that they work in.I say the best holiday ever it was our 43rd anniversary.and the past 3 years we have holidayed at sandals, antigua-jamaica{2},and this hotel was the best valued ever,cant wait to return.

Room Tip: swim up suite,great
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank algipan120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Excellence Riviera Cancun

Property: Excellence Riviera Cancun
Address: Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 | Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Puerto Morelos
#2 Top resorts Hotel in Puerto Morelos
#2 Spa Hotel in Puerto Morelos
#2 On the Beach Hotel in Puerto Morelos
#2 Luxury Hotel in Puerto Morelos
#5 Business Hotel in Puerto Morelos
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Excellence Riviera Cancun 5*
Number of rooms: 440
Official Description (provided by the hotel):
This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. Six meandering pools wind through their grounds. You have unlimited access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea. ... more   less 
Reservation Options:
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Also Known As:
Excellence Riviera Maya
Excellence Riviera Cancun Hotel
Excellence Riviera Cancun Puerto Morelos
Excellence Cancun
Secrets Excellence Riviera Cancun
Cancun Excellence Riviera
Excellence Resort Cancun
Excellence Riviera Cancun Riviera Maya, Mexico - Puerto Morelos

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