3rd visit to Excellence Riviera Cancun in March 2013 and enjoyed our visit just as much as the 1st ! We just go to chill out and eat and drink but there lots of activities to enjoy if you wish, just never seem to gather the energy to join in.
Rooms are very good and well stocked with drinks and snacks and the ambience of the place is good, enhanced by the ever helpful and pleasant staff. Mariana (guest services ) was always very kind and seemed genuinely interested in our visit ( Don't go back to Monteray !! ).
Mariana who was working Kafe Kafe is really lovely,as were Erica ,Leydi and Raquel. Sure all the others were equally good but these were the ones we had most contact with. Ana, who was around the Lazy River/Spa was so hard working and even kept appearing (with smiles and humour !) on a very rainy morning.
All the waiters in Barcelona were very attentive and kind and Gabrielle and other hosts always made sure that my husband didn't have far to walk for his food.No complaints about anyone but Jean Luc and the waiters at the Basmati (we had to pass every night on our way out) were really charming and friendly.
Food is generally very good, there might have been an odd occasion when it wasn't perfect but this can happen in any restaurant back home.
Any problems we had were sorted out almost immediately and service in general was pretty good.
Only improvement we think could be made is having "proper" coffee machines for espresso etc instead of the push button ones they seem to have, but that won't stop us looking forward to our next visit !!
- Official Description (provided by the hotel):
- This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. Six meandering pools wind through their grounds. You have unlimited access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea. ... more less
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- Also Known As:
- Excellence Riviera Maya
- Excellence Riviera Cancun Hotel
- Excellence Riviera Cancun Puerto Morelos
- Excellence Cancun
- Secrets Excellence Riviera Cancun
- Cancun Excellence Riviera
- Excellence Resort Cancun
- Excellence Riviera Cancun Riviera Maya, Mexico - Puerto Morelos