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“Incredable! Pure Excellence!”

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Excellence Riviera Cancun
Ranked #2 of 25 Hotels in Puerto Morelos
Certificate of Excellence
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Incredable! Pure Excellence!”
Reviewed April 28, 2013 via mobile

My husband and I stayed here for our honeymoon. Excellence was just a dream come true! We were married at another resort in Mexico and I thought is was great, but excellence is just above and beyond. I felt spoiled rotten every minute I was there! If you're second guessing this resort, don't! You will have an amazing time in pure luxury! We were at Excellence for 10 days and I love to share travel info so I think it's best to break it down by category.
What I liked best, everything really was all-inclusive, no hidden fees, or "clubs" or upgrades. You don't have to make reservations for dinner and you aren't limited to how many nights you can make dinner reservations.
Food: we ate at all of the restaurants at least once. They are all amazing! Even the buffets! By far, the French restaurant was the best. We never had to wait for a table, but we ate at 6 or 6:30 cause we don't like to eat too late. There's a lobster restaurant that you can go to every night...where else can you eat lobster at no extra charge every night, or filet mignon for that matter, (they rotate one restaurant off a night, just a heads up, but there are sooooo many restaurants that this isn't a problem).
Alcohol/drinks: when they say top shelf, they aren't lying. Lots of beer choices, wine and liquor choices. The wine, even though its not fancy, is still pretty good. Oh and the alcohol in the rooms was always stocked and a good choice of beer, wine, liquor. (Also water, soda, and snacks in the room)
Service: amazing, flawless, pleasant, friendly, fast.
Room service: you will be spoiled! My tip is to order as soon as you wake up, so by the time it's gets there you're awake.
Rooms: large, clean, beautiful, well stocked. Nice balconies. Great jetted tub in every room.
Grounds: always clean and tidy. Not a small resort, but not huge either. Lots of bars and restaurants, not a long walk to anything.
Beach/pools: the lazy river with the floats was awesome! The beach is clean, soft sand, wide beach. Palapas/ little grass shade huts every where. Lots of chairs! Great bartender service, allowing you to relax and never move a muscle if you don't want to! The ocean was just kind of ok...I was impressed with the ocean, it was a little murky and had a very small roped off, safe swimming section. People were still swimming, but I preferred to just sit and sun...and drink...
I wouldn't change a thing and I will be back! It was a dream come true!

Stayed December 2012, traveled as a couple
Helpful?
6 Thank appkate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Florida City, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 28, 2013

We decided to do an all-inclusive for the first time, and cannot imagine a better experience, anywhere, ever. Seems dramatic, but our short four days were absolutely awesome. The food was great, the staff was attentive yet not overwhelming, and the overall feeling was relaxed. No children or spring-breakers to increase the volume. Just us and the sun and the waves. There was also a constant and steady breeze that kept us comfortable throughout the trip. True paradise.

Stayed April 2013, traveled as a couple
Helpful?
1 Thank R S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Killbuck, Ohio
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 27, 2013

WE traveled to the Excellence on April 21st and returned on the 26th. No complaints. The resort is so beautiful and the staff are very friendly. The beach was awesome and getting to it was a short walk. We stayed in a swim up in building 6 , the room was always clean and when they ,would come in to turn down your bed at night they would straighten it up again. Bar was fully stocked each day with a variety of name brand you would want. The entertainment was great through out the day and evening hours. The food was very good, our favorite was the Basmati which was indian we did not eat at the italian or spice so I can not comment on them but the Lobster house & Steak house were good, but ask for two lobster because they are small. The barcelona was great breakfast buffet and usually at lunch time there was a themed bbq going on which the food was very good. Also there was a pizza place at the main pool and the it was awesome. We are planning on visiting the one in Punta Cuna next time. HIGHLY recommend this resort. My husband's favorite bar tender was Phillipi at the blue bar his drinks were top notch. Also do not need to spend extra for the excellence club there are about 4 cabana's you can pay for (which gives you even more personal service) for $55 a day and you can pull up loungers if you want to alternate between the sun and getting some shade. LOVE LOVE LOVED this place!!!

Room Tip: Swim up rooms are great
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank ljrocks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kent
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed April 27, 2013

We stayed at the Excellence from 4th to 18th April. Our room was in the Spa area overlooking the lazy river. The reason for our visit was to meet up with our American friends to share a birthday. We did meet some amazing other people who we are staying in touch with.
Room
Everything was perfect, spacious, large shower with hot water every time we needed it. They provided amenities such as toohtpaste, toothbrushes, sewing kit, soap, shampoo, all those little extras. Double sink the bathroom again with plenty of space. The balcony was also large. The rooms were quiet and we did not get disturbed.
My only small criticism of the room was the cleaning service. Sometimes it wasn't cleaned until 5:30pm then they would come in 30 mins later for the turn down service. This didnt affect us too much but if you are a siesta person this would be inconvenient.
Restaurants and Bars
We tried all of them I think. All of the restaurants were of a high standard, favourites were the Lobster house for Breakfast (thanks Jose). Barcelona for buffet breakfast, lots of choice. Basmati, French and the steak house for dinner. The Sol bar was where we hung out most of the day, nice atmosphere and where most of the daytime action was. Kafe Cafe was the early evening bar.
Would like to say thanks to Laydi, Alejandro, Rosabala, Fernando for their wonderful service at both Sol and Kafe cafe. Also Noel at the Martini Bar. All of the bars served top shelf brands.
Grounds
The hotel is kept beautifully, the gardens are lovely, the hotel itself is spotless. You are spoilt for choice for the number of pools to use. The beach was lovely and they were constantly clearing the seaweed so I have no idea why others are complaining about this. They did a fantastic job as it was quite windy during our stay. They even dampened the sand on the beach nearest the Sol bar to stop the sand blowing. Only criticism here is people were reserving sun loungers and not using them, also the floats for the pools. (no way in the hotels fault, just people)
Entertainment
It was as interactive as you wanted it to be. The team did a great job of providing activities if you wanted it (we did). It ranged from the usual beach volleyball, water aerobics etc to live bands just after lunch. Rock and Burger and the Reggae band were our favourite day time bands, nothing better than dancing in the sunshine and drinking cocktails. There was live bands most evenings, the one that really stood out for us was Claudia, she and the 2 guys were AMAZING.
Would love to thank Sofia for taking the time out to get to know us and entertaining us. Karla looked after us also. Something unique was the Bongo drum lessons, we have travelled a lot and never seen this before. A lot of fun.
One last huge thank you is to Grace from concierge. We had a problem with a hire car (not rented through the hotel). Grace helped us sort the issue professionally and hired us another one. From that day whenever she saw us she asked us how our day was and if she could do anything to assist. Thats service.

  • Stayed April 2013, traveled with friends
    • Value
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    • Cleanliness
    • Service
Helpful?
4 Thank Tracypee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoboken, New Jersey, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 26, 2013

Just returned from Excellence and I have to say I wish we had more time there!!! Everything was fabulous, the staff awesome. Food was great! Spice restaurant has a private hibachi go for it! French is awesome!!! We loved every second. Excellence club was a great investment and top notch Allan and staff were wonderful!!! OH and P.S. frozen cosmopolitans and scooby shots ROCK!!!!

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Fara P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kent
Level Contributor
34 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed April 26, 2013

We stayed at the Excellence in April for 12 nights, What a place! I have stayed at all inclusive resorts before but never one this amazing! Firstly I couldn't believe the amount of choice there was at breakfast at the Barcelona, any type fruit juice you can imagine, a whole room of pastries, huge selection of hot food, granola etc. The dinner restaurants were also brilliant, along with the fabulous waiters who were so attentive and friendly. We particularly enjoyed Spice, Basmati and Agave. We had room service a couple of times which was lovely, huge choices of food and service was excellent, food arrived in 30 minutes each time. My partner arranged a private dinner on the beach for us (which I would recommend!) Very romantic setting and a delicious 4 course meal.

I loved the fact that the hotel didn't feel huge yet there were places around the resort for everybody. We enjoyed sitting by the "party pool" for most of the morning and then we would move to the pools nearer the spa area which were so quiet and all you could hear are birds!
The beach was beautiful, we walked to puerto Morelos from the hotel, BEWARE of the nudist beach along the way! Gorgeous walk though and the town is very nice to walk around.

We did 2 excursions, both with ecab explorer which we arranged before our holiday. We visited chichen itza and Tulum. We also had a morning visit to the crococun zoo nearby which was very interesting and interactive! Just beware of monkeys jumping on your head! :)

I would say one of the best things about this hotel was the staff! everybody said "hola" as they walked past, service was so great, nothing was too much trouble. Oscar at the pool bar worked so hard to make sure we all got amazing cocktails & no one had to wait long to be served, he does a brilliant job!

We are now looking at excellence punta cana as we loved it here so much! I can't understand why anyone would moan about this resort, if they do they must be ridiculously fussy!

Room Tip: We stayed in building 6 by the spa which was very peaceful!
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
10 Thank abigolucky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 26, 2013 via mobile

I have nothing bad to say about this place. Just home from our honeymoon and it was perfect. The staff were ultra friendly and professional. Our room was spotless and large with everything we needed and more. The food in all the restaurants was very high quality with lots of variety. The pools and grounds were spotless and so was the beech. Entertainment was pretty good too. All in all nothing to complain about and lots to compliment about.
Thank you to all the staff there that made our stay fabulous.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mkpc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Excellence Riviera Cancun

Property: Excellence Riviera Cancun
Address: Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 | Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Puerto Morelos
#2 On the Beach Hotel in Puerto Morelos
#2 Romantic Hotel in Puerto Morelos
#2 Spa Hotel in Puerto Morelos
#2 Luxury Hotel in Puerto Morelos
#5 Business Hotel in Puerto Morelos
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Excellence Riviera Cancun 5*
Number of rooms: 440
Official Description (provided by the hotel):
This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. Six meandering pools wind through their grounds. You have unlimited access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea. ... more   less 
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Also Known As:
Excellence Riviera Maya
Excellence Riviera Cancun Hotel
Excellence Riviera Cancun Puerto Morelos
Excellence Cancun
Secrets Excellence Riviera Cancun
Cancun Excellence Riviera
Excellence Resort Cancun
Excellence Riviera Cancun Riviera Maya, Mexico - Puerto Morelos

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