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“Worth going back !!!”

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Excellence Riviera Cancun
Ranked #2 of 25 Hotels in Puerto Morelos
Certificate of Excellence
Ottawa, Canada
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“Worth going back !!!”
Reviewed April 6, 2013

Perfect holiday ... the staff here is professional and friendly.
We've stayed at all 3 Excellence Resorts, each a great experience. The grounds and structures at Riviera Maya are fantastic. Threat youself to the spa (check daily deals) or at least do the aqua massage at this amazing facility.
Most days would start with breakfast at the Lobster House by the pool overlooking the beach while enjoying real orange juice, fresh fruits, Tuscan omelet and cappuccino. Service was great .. thanks to Jose !!! Mauricio & Cornelio.
Take long walks on the beach or let cheerful Sophia (activity coordinator) take you on a bike tour to Puerto Morelos.
3 of our 10 dinners were at Basmati Indian Restaurant, the food was extremely tasty. Chef Salju, manager Jean-Luc and servers (Oscar, Roberto & Luis) made our stay very special. Spice Restaurant was another favorite dinner place for us, we realy liked the grouper, suchi and Tepeniaki experience. The lazy river pools here are very nice and well kept.
You'll like the premium liquors, beer selections and Chilean house wine. The juice bar near the spa is a nice alternative if you need a break from alcool. Overall music entertainment and night shows were great compared to other similar resorts.
Our last three days, we upgraded to Excellence Club. Manuel and staff were very helpful and made our transfer easy.
The new room was decorated for my birthday and a bottle of sparkling wine, cake and fruits awaited us. Bed is more comfy.
Our top floor terrace facing the sea had a shower, plunge pool, a nice big bed, table & chairs. lt was worth the upgrade.

Everything about this place makes our decision to go back a simple one ...
Do yourself a favor and try Excellence Riviera Maya !!!!!

Stayed March 2013, traveled as a couple
Helpful?
5 Thank Lucien S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Ottawa, Canada
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed April 6, 2013

We stayed from March 27 to April 3, 2013. We went with friends and the stay was great from the moment we arrived until we left. The staff was very accommodating with our room request. We stayed in room 7304, which is close to everything and overlooks the main courtyard and has a partial view of the ocean. A special thanks to Benjamin at the Agave restaurant and for setting us up at Mexican Night in the courtyard, Jorge at the Revive Bar, and Carla from the entertainment staff.

Pros:
- Staff was great
- Lots of fun stuff to do (e.g., beach volleyball, games etc). We recommend doing the bike tour to Puerto Morelos
- No reservations required at any of the restaurants. You just show up and if there’s no tables they give you a beeper and you can go to the bars were there’s live music, pool, ping pong, etc.
- It was great to have options at breakfast, lunch and dinner and not just limited to a buffet
- Great lunches at the Grill or Lobster house and the stone oven pizza at the Sol Bar
- The best dinners were at the Indian restaurant and the Mexican night in the courtyard which was a buffet and had a great mariachi band
- Wifi was free and reception was good
- Only 20 minutes from the airport
- The rooms were great. There was champagne and fresh fruit when we arrived. The room is stocked daily with beer, water, juice, pop, chips, chocolates, cookies, nuts, 5 bottles of alcohol, shampoo, conditioner, lotion, toothpaste, mouthwash, toothbrush and shaver
- Live music in the courtyard each night was a nice touch
- There were many bars to choose from and each had a great selection of top shelf alcohol (Martini Bar had the best selection).
- Good music at the Disco most nights but unfortunately not a lot of people went

Cons:
- As other reviewers have mentioned, this resort is notorious for the “towel game”. Although the resort said they will remove towels from unoccupied loungers we never saw this happen yet we would see them unoccupied for hours at a time. We never got out of the room before 9am so we had little to no choice by the time we reached the beach/pool even though there weren’t a lot of people there. You may have little choice but to take over an unoccupied lounger, which we saw others having to do.
- House drinks were a bit disappointing because the house alcohol was so bad. The key is to ask for name brand alcohol in drinks (e.g., ask for a mojito with Bacardi)
- There was no point of even trying to snorkel at the resort (i.e., the water was cloudy the whole week and we don’t think there is much to see). We ended up taking the snorkeling tour to the reef which is available at the dive shop. It was ok but there wasn’t much to see (maybe it was the time of the year).
- We were disappointed in Cafe Kafé during the day. You would think that a place with that name would specialize in coffee but at times we weren’t even able to get a cup.
- I saw a man turned away from the buffet at breakfast for wearing a sleeveless shirt, which I understand given their dress code, however a girl was able to get in wearing just a sports bra!!!

On a whole our stay was wonderful and would definitely recommend this resort.

Room Tip: Ask for Building 7 which is close to everything.
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  • Stayed March 2013, traveled as a couple
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Helpful?
3 Thank Kobimilo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed April 6, 2013

Just returned from our second trip to this Excellence Resort. It is the only place that we have actually gone to twice in three years because we always like to try different resorts and countries. The best part of this resort is that you DO NOT have to make reservations at any of the seven restaurants. Every other resort you have to make reservations and can only eat in certain restaurants once or twice. (very stupid idea). There are four bottles of liquor in the rooms, plus the best stocked mini bar in the Caribbean. Just ask and you will receive.
The food is excellent, the staff is unbelievable and courteous. It is an adults only, which is always nice, and the swim-up rooms which abut the meandering pools are well worth the little bit extra. If you only go to Mexico once, choose the Excellence Resorts. (They also have one just north of Cancun in Ilsa Mujeres which is actually better and newer if one can get better than this one)>

Room Tip: Get the swim-up rooms. Well worth it!
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  • Stayed February 2013, traveled as a couple
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Helpful?
1 Thank BigdogOntario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloucester, United Kingdom
Level Contributor
58 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed April 6, 2013

Just returned after 12 night break. An unbelievable experience.
Each year we decide where to go, check trip advisor and select the higher rated hotels and then hope! You won't need to hope with this hotel, it is by far the best hotel resort we have stayed at.
Its a little out of the way, but having taken a trip to the Hotel zone I'm more than happy we made the right choice.
The pager system for the busier restaurants is great, its not like waiting, just go to the bar relax and time flies.
There is an issue with sun beds and its solely created by guests that have twice as many, so they can have one in the sun and one in the shade. Also saw a lot of beds reserved then not then being used.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank JDP99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kansas City, Missouri
Level Contributor
60 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed April 5, 2013

We booked our stay at Excellence Riviera Cancun through cheapcaribbean.com. This was our first stay at an all-inclusive resort and it was great. Once we arrived at Excellence Riviera Cancun, we were greeted with champagne and guided to our junior suite. The suite was perfect - a nice king size bed, jacuzzi tub, and sitting area. The view of the pool from the balcony was great. The food and drinks were great. There are 8 restaurants for dinners - we were able to try most of them. The food was good and the service superb. The staff at Excellence is friendly and helpful. The spa is the only thing not included in the price but they have daily specials. The massage was good and the hydrotherapy was great. The beach was nice. Everything at the resort was clean and well maintained. We will return to this resort again!

  • Stayed April 2013, traveled as a couple
    • Value
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Helpful?
3 Thank Barbara F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Youngstown, New York, United States
1 review
Reviewed April 5, 2013

We have been at this hotel about 10 times, with a group and on our own and it never disappoints. All the staff are so friendly and they will do anything to make our stay the best. Since they added the Basmati restaurant it has made our vacation even more perfect as we LOVE Indian food. The waiters there are awesome and in particular we would like to give a shout out to Luis, he made our evenings there so special - especially Valentines Day! We had two spa treatments and again the experience was just perfect. I can't say enough about this resort it really is perfect - just one visit and you will be hooked.

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Deb M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chester, United Kingdom
Level Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed April 5, 2013

We have just returned from a wonderful holiday at this resort. Although bigger than the hotels we usually stay in, everything was within a reasonable walking distance, including the beach. The staff soon got to know you and made you feel as if they had known you forever. As you walked through the grounds all the staff greeted you with smiles and Hola. The groundsmen and cleaners worked really hard and everything was spotless. I only wish I could have tipped you all! At the beginning we were a little worried about the tipping etiquette, not knowing the best way to approach it but in the end we tipped the waiters who served us at lunch and dinner. However service was good regardless of whether you tipped. There is plenty of choice with regard to dinning and never had problems getting a table. Some peopled on Tripadvisor moaned about waiting but if you came down in the evening and went to the restaurant of your choice if there wasn't a table free you could always go for a drink. We only had to wait once (less than an hour) and that was when we went to The French Restaurant at the most popular time, so it just needs a little forward planning. We tried all the restaurants, service and food being good in all of them. It was lovely to be served rather than queuing in the usual buffet style place. Adela, Jean-Luc and Benjamin were particularly friendly and always remembered our names, which was surprising considering the number of people they must meet. The hotel is still struggling with people reserving sunbeds and whilst they are trying to tackle this, the problem is really down to thoughtless people. There are plenty of sunbeds to go round. We usually spent the day on the beach and always managed to get a sunbed with protective covering which is may be essential in the heat of the sun. There is plenty to do; a big thank you to Paola for introducing me to Yoga and Pilates and for being so patient. We also enjoyed a cycle ride into Puerto Morelos with Sofia and did intend to repeat this but the call of the sea was greater!! Walking along the beach was not only enjoyable but a good way of trying to work off the calories! The entertainment in the evening was first class. We only went on one excursion to Coba and Tulum but next time we would go on a couple of more, although it is always hard to drag yourself away from all that delicious food and the comfort of the sunbed! Well done to all staff, from management to cleaners, for making our holiday so memorable.

Room Tip: We requested a high room and were given one of the top floor - 3306. This not only gave us a good...
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  • Stayed March 2013, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
6 Thank Suerob3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Excellence Riviera Cancun

Property: Excellence Riviera Cancun
Address: Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 | Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Puerto Morelos
#2 Luxury Hotel in Puerto Morelos
#2 Spa Hotel in Puerto Morelos
#2 On the Beach Hotel in Puerto Morelos
#2 Top resorts Hotel in Puerto Morelos
#5 Business Hotel in Puerto Morelos
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Excellence Riviera Cancun 5*
Number of rooms: 440
Official Description (provided by the hotel):
This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. Six meandering pools wind through their grounds. You have unlimited access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea. ... more   less 
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Also Known As:
Excellence Riviera Maya
Excellence Riviera Cancun Hotel
Excellence Riviera Cancun Puerto Morelos
Excellence Cancun
Secrets Excellence Riviera Cancun
Cancun Excellence Riviera
Excellence Resort Cancun
Excellence Riviera Cancun Riviera Maya, Mexico - Puerto Morelos

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