My fiance' and I had initially booked a different resort for our honeymoon, but due to a sudden medical issue had to cancel this reservation. Subsequently, we re-booked and were led to the Excellence Riviera at Cancun. Wow! My wife and I arrived and found the resort to be absolutely beautiful!! We were greeted warmly and courteously by the bellman out front. While he took care of our luggage, we walked through the self-opening beautifully-carved wooden front doors and were immediately greeted with a smile, a glass of champagne and a cool wash cloth. We arrived about an hour before their check in time of 3:00; however, I asked if the room was ready so we could check in and the gentleman at the front desk (Edgar) told me that it was not. He said he would see what he could do and a few minutes later informed us that the room was in fact ready. We checked in and found our luggage waiting for us in the room. Because it was our honeymoon, there was a banner across the room door indicating this was a honeymoon room. There were rose petals on the bed and towels rolled into two swans kissing and holding a beautiful red rose between them. A bottle of iced champagne and fruit bowl were waiting for us as well as a fully stocked bar and refrigerator. We had requested an ocean view room, but were not promised that we would get it. Well, we did and the view of the resort and the ocean from our balcony was breathtaking. The room had marble floors and was immaculate in its design and cleanliness. That night my wife and I had a wonderfully romantic dinner on the beach (for an additional cost, but worth it to us since it was, after all, our honeymoon). The food was impeccable in its presentation and taste. The waiters were extremely polite, friendly and as responsive as anyone could possibly expect or imagine. We were serenaded by a very talented gentleman named Gabriel who played the harp for us. The ocean breeze, music, food and the full moon made this dinner absolutely enchanting and surreal.
The next day my wife and I took advantage of the spa that is on site (also for an additional charge). We were pampered with an hour of hydrotherapy and an 80 minute couples massage.
There are eight restaurants in this resort. Unfortunately, we were not able to dine in every one of them; however, the food in those in which we dined was fabulous. The service was perfect to go along with the meals. The bartenders were also polite and responsive.
Each night there was a different show and buffett available. The central area just outside of the open theater was decorated beautifully for July 4th with white table cloths and red and blue accents. There was a fire show and fireworks display. They even played the Star Spangled Banner!!
I could go on and on about this resort and how pleased my wife and I were about being there. We cannot say enough nice things about the staff and the surroundings. If there is a negative to this paradise, it would be the beach. There was a lot of seaweed/grass at the water's edge and the water had a lot of sea grass floating around. The water also seemed to have a lot of sand floating around in it as well. Needless to say, we did not spend much time in the water, but enjoyed laying out on the beach nonetheless.
We would be completely remiss if we did not mention the standouts to us at Excellence Riviera. First, there is Isabel, one of the Concierges. She epitomizes customer service and friendliness. She was always friendly, responsive, informative, polite and went "above and beyond" a couple of times to help us. We feel we have made a friend in her. Next would be Edgar at the front desk. He was very professional, courteous and helpful whenever we approached the desk. Last, but certainly not least, is Paco at the Olympus Tours desk. Again, we feel we made another friend. He was very friendly, informative and courteous in helping us select the tours/excursions we wanted to do. Whenever we were in the lobby area, we spoke to these people and were greeted warmly each time.
After seven days here, we were reluctant to leave. We have already begun plans to return to Excellence Riviera next year for another stay.
I notice some other reviews seem not so favorable. I guess anyone can have an off day; however, from our experience, this was a well run resort with professional staff who presented themselves in such a way as to indicate they were sincerely interested in making our stay pleasurable. Even groundskeepers and housekeeping staff always greeted us with an "Hola" whenever we passed them on the grounds.
From our experience, we highly recommend this adults only resort for any couple wanting a romantic getaway. The pampering you will receive will make it difficult to leave.
The attached picture was a gag pic taken just before we left the resort. The bellmen, Adrian & Jose' Reyes, were great sports and got as much fun out of making this photo as we did.
Doug & Martha H.
- Official Description (provided by the hotel):
- This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. Six meandering pools wind through their grounds. You have unlimited access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea. ... more less
- Reservation Options:
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- Also Known As:
- Excellence Riviera Maya
- Excellence Riviera Cancun Hotel
- Excellence Riviera Cancun Puerto Morelos
- Excellence Cancun
- Secrets Excellence Riviera Cancun
- Cancun Excellence Riviera
- Excellence Resort Cancun
- Excellence Riviera Cancun Riviera Maya, Mexico - Puerto Morelos