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“perfect vaction with kids”

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Azul Beach Resort Riviera Maya
Ranked #5 of 25 Hotels in Puerto Morelos
GreenLeadersPlatinum level
Toronto, Ontario, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“perfect vaction with kids”
Reviewed January 30, 2013

This was our second year at Azul and it didn't fail to deliver. The kids club and entertainment staff are so amazing that the kids can't wait to go back. The staff is friendly and welcoming and the food is great. Regarding the comments about the being repetitive - with five different style restaurants on offer - i'm not sure how much more they can "mixed it up". The most important thing was the food was good and there were lots of options. This year the resort had heated one of the many pools so it was warm enough to take the kids in. The other pools are unheated and far to cold for little toes. This was a fantastic spot to swim and splash with the kids. I can't say enough good things about how relaxed and welcoming a resort this is to go with kids. They are accomodating to the enth degree. And no weird looks when you have a meltdown on your hands because everyone there is in the same boat.

Room Tip: Pick a suite or higher. the rooms are the most modern and well appointed.
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  • Stayed January 2013, traveled with family
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Helpful?
1 Thank MacBush
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, General Manager at Azul Beach Resort Riviera Maya, responded to this review, February 1, 2013
What a pleasure it is to hear that you decided to spend another holiday with us at Azul Beach. Thank you for your comments about our hotel – I am delighted to hear that you enjoyed all of our restaurants as well as the Kid’s Club. I have already passed on your wonderful comments to all the departments mentioned. We hope to welcome you back for your third stay next year!

Warm regards to you and your family,
Peter Hechler’
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English first
Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 28, 2013

First time to Cancun and carefully selected our hotel as travelling with our 16 yr old son so needed a suite to give some privacy to both us and him. We like to be pampered and love a good beach and great food. Looked like the Azul Beach Hotel had it all. Fingers crossed...
Well, happy to say that it exceeded our expectations on all levels. We had the family swim up suite in villa 9 (room 906). The pool was heated and at the other end was a swim up bar. The food and service in all restaurants was fantastic. They definately are "GI" (Gourmet Inclusive). Rooms were gorgeous and clean. The turn down service was great. The beach was good and Joan (pronounced Juan) at the cabana station was very attentive. The beach beds are great when you get them! Olga at reception who greeted us was lovely and genuinely cared that we received the service we requested. I can go on and on. Highly recccomend it. We stayed from Jan 19-26 2013. Weather was pretty good except for maybe 2 days. Cannot wait to go back next year!

  • Stayed January 2013, traveled with family
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Helpful?
2 Thank travelsjr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 26, 2013

My husband and I stayed at this resort with our 21-month-old son in March, 2011. The resort itself is lovely: quiet, generally friendly staff and an overall safe feeling. The food, both buffet and la carte were very good, although the small breakfast buffet options were slightly repetitive by the end of the week. The beach was nice, although quite a bit of seaweed (more than we thought) that the staff tries hard to clean up daily. The lottery system for the cabanas is a joke. Like others have said, one probably has to pay the person in charge "under the table" to ensure they have a cabana the next day. Otherwise, standing out there at 7:am is the only way to (possibly) get one for the day.
Our son enjoyed the baby club (although he didn't stay by himself as he was too young). The staff is fantastic and the facility is great for young ones.
Our standard room in the older section was okay. Unfortunately there was no bathtub but the room served its purpose; however, for the price one pays, the room should be a bit more luxurious, to say the least. Our in-room fridge was seldom restocked and I had to ask several times and wait a very long time to get in replenished with bottled water.
The pools were extremely cold so we only spent 10 minutes or so in them; it wasn't bearable to be in them any longer than that.
The staff at the restaurants did a really great job in accomodating us with our young son. When he got sick with a bad ear infection/cold, a doctor came fairly quickly on two occasions and did what he could to help (medication, advice, etc.).
On our last day, my bathing suit was missing from our room. I thought maybe I just misplaced and I would find it after unpacking when I got home but alas, it was never found. After reading more reviews on this site, seems like theft is common at this property. Such a shame.
Overall, we had a nice time. We left with a good feeling overall and would try it again if we could stay in the swim-up suites and the price was right (would not pay anything extravaggent for this resort).

Room Tip: Stay in the newer section!!!!
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  • Stayed March 2012, traveled with family
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Helpful?
5 Thank ebett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, General Manager at Azul Beach Resort Riviera Maya, responded to this review, January 29, 2013
A General Manager of the Azul Beach I would like to thank you for your review. As with customer reviews, there are some negative points, as well as some very positive ones that have been mentioned here, but we are greatful to receive such feedback. It is an excellent tool to gauge how well we are performing in each area.

We are sorry to hear that you are missing your bathing suit and take missing items very seriously. Unforutnately, from you review on Trip Advisor we cannot obtain full details of your reservation, however I do urge you to please contact me direct, by email, so we can investigate this further.

I hope that you will provide us with the opportunity to host your holiday once again so that you can experience firsthand the improvements that your comments have helped us to achieve.

Best Regards

Peter Hechler
General Manager
gm@azulbeachresort.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, Virginia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 25, 2013

My mother, sister, and I spent six days at this beautiful resort in January. We had an emergency medical situation that required immediate specialized care on the resort and then three days in the hospital. The entire staff could not have been better at handling this crisis. The medical team that arrived to our suite within moments were experienced, capable, and professional. Dr. Lewis (I believe this is an abbreviation of his name) followed up with courtesy visits in the hospital and to our room upon our return. When we returned to the resort, there were special dietary needs and the chef went above and beyond our expectations to prepare healthy, delicious, and beautiful meals. Olga and Melissa were in contact with us when we were at the hospital and then were especially attentive on our return. The General Manager, Peter Hechler, expressed his own personal concern and attention to our situation as well. In addition, we were delighted with the care we received at Hospital Galenia in Cancun.

While we didn't get to spend as much time at the resort as we had hoped, we thoroughly enjoyed the time we did have. The beach, rooms, and restaurants were all great. The food was delicious and well prepared. While there were many children at the resort, we did not find their presence distracting from the solitude we were seeking. We could see that kids and parents really enjoyed the benefit of The Kids Club! Israel and Fernando on the beach were fabulous.

The General Manager is relatively new to this hotel and brings a commitment to unparalleled service and excellence to the resort. I look forward to seeing the updates he will be adding over the next couple of years to an already wonderful place.

  • Stayed January 2013, traveled with family
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Helpful?
Thank Kathy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, General Manager at Azul Beach Resort Riviera Maya, responded to this review, January 29, 2013
Thank you for your review.
It is unfortnate that a member of your family became ill whilst on vacation at the Azul Beach, however I do hope that they have made a full and speedy recovery. Our customer's health is extremly important to us, dietary requirements being also part of this. We are reknown for our high level of customer service and it is fantastic to hear that my staff were attentive and supportive, I have passed on your comments to them.

Once again thank you very much for your excellent comments and I very much look forward to welcoming you back soon.

Best Regards

Peter Hechler
General Manager
gm@azulbeachresort.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ajax, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed January 25, 2013

Our family of 6 just returned on January 19th from our 3rd week long stay at Azul Beach in 3 years. This is the place to go with young kids, teenager and parents!
The resort is amazing....from the food to the service from every person in the hotel.
The Kids Club has great toys for all ages, and they offer babysitting services for kids 4+. Every day they put on a different activity to keep the kids entertained.
As with every trip, the food was fantastic! Tainan is my favourite for the sushi...but all restaurants offer a wide selection, the gourmet sandwich bar is great for grabbing a bite a lunch without having to get everyone dried, and they offer fruit and cookies all day. :)
Ernesto and Stefan....keep up the great work, you deserve a lot of credit for all your hard work!
The Entertainment staff, Xavier, Jeshua...thanks for keeping us all entertained. Soccer, volleyball, yoga/stretching, water aerobics....chess, jenga...The shows at night are great for all ages....glad we actually made a few this year!!
The bar and wait staff know exactly what you want before you do. Gracious Armando
I can't say enough about this great resort, we can't wait to return again soon!!!
A big thank you to all the staff at Azul Beach for making our stay enjoyable and relaxing

Room Tip: We like the royal swim up suites...they have adjoining rooms for family of more than 4
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  • Stayed January 2013, traveled with family
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Helpful?
Thank Kim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 23, 2013

We stayed between January 7 and 14 and we also visited during the same time in 2011. We had such a great experience on our first trip that we knew we had to come back. We decided to come back for several reasons.

1) The children. My daughter Innez who was 5 when we first visited just loved the kids club! She wanted to spend all of her time there and just had a fabulous time! Her experience this year was the same. Pilar and Marion in particular were just incredible and it was so nice that they were both there again this year and that they remembered our family. My son who is now 2 1/2 also enjoyed the kids club which I paid for him to attend for a few mornings and he just loved it! We also had babysitting in our room on both trips and felt very comfortable leaving the children in the care of such great staff. They particularly loved having a babysitter all to themselves!

2) The adult experience. We travelled with friends who did not have children on our visit in 2011 and they and us enjoyed it so much they came back with us again this year. We loved the food at the restaurants and I can't speak highly enough of your staff at the restaurants and on the beach and bars - all very professional and friendly. We like the smaller size of the resort, the a la carte food was fabulous and our rooms were beautiful! We usually leave the resort for day trips but enjoyed our time at the resort and on the beautiful beach that we didn't leave at all!

Overall, a great experience that I have recommended to many friends with young families - I don't think we can go anywhere else now as we were so thrilled.

Room Tip: Family suites are in the newer area of the resort and much nicer than the older section
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank sarahgalle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, General Manager at Azul Beach Resort Riviera Maya, responded to this review, January 29, 2013
It was so nice to have you all return to the Azul Beach and enjoy yet again another memorable vacation.

As you know, we pride ourselves on excellent customer service and this includes to children aswell as adults. Our Azulitos Play House and staff are here to keep children engaged, entertained and educated and I will ensure to pass on your excellent comments to to all involved in making this experience fun for your children.

We cannot wish for better comments and are thrilled to hear that we exceeded all of your expectations and you have recommended us to your friends.

Please let me know of your next vacation with us and I look forward to seeing you in the near future.

Best Regards

Peter Hechler
General Manager
gm@azulbeachresort.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
77 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed January 23, 2013

My husband and I can not wait to return back to this boutique hotel. The service was impecable and the food was amazing. The grounds were kept very nicely and there was a nice selection of bars. The rooms could use some updating.. hence the four stars. I especially enjoyed the employees on the beach and by the pool (though the pool bar was closed the entire time).

  • Stayed June 2012, traveled as a couple
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Helpful?
3 Thank Shorething85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, General Manager at Azul Beach Resort Riviera Maya, responded to this review, January 29, 2013
Thank you so much for yet another positive review. Wo do pride ourselves on excellent customer service and ensuring that every customer receives the whole gourmet inclusive experience from the moment they arrive.

We are currently improving our hotel and the facilities in certain areas, to maintain the high level of standards we currently achieve.

I hope that you will provide us with the opportunity to host your holiday once again in the near future.

Best Regards

Peter Hechler
General Manager
gm@azulbeachresort.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Azul Beach Resort Riviera Maya

Property: Azul Beach Resort Riviera Maya
Address: Carretera Federal Cancun-Tulum Km. 27.5, Puerto Morelos 77580, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Puerto Morelos
#5 Spa Hotel in Puerto Morelos
#5 Top resorts Hotel in Puerto Morelos
#5 On the Beach Hotel in Puerto Morelos
#5 Luxury Hotel in Puerto Morelos
#6 Romantic Hotel in Puerto Morelos
#7 Business Hotel in Puerto Morelos
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Azul Beach Resort Riviera Maya 4.5*
Number of rooms: 148
Official Description (provided by the hotel):
Azul Beach Hotel is a family-friendly, boutique-style property located on a gorgeous beach 20 minutes from Cancun International Airport. All of the newly renovated 148 rooms are just steps from the beach, pools, restaurants and bars.Featuring the Gourmet Inclusive® concept, epicurean offerings include candlelight dining on the beach, a fresh fish fry and butler service to the canopied beach beds. There’s an all-lobster menu, 24-hour room service and over 30 tequilas in the tequila lounge.Azul Beach especially caters to families with young children with loaner baby equipment, kid's club and parent support. The exclusive Family & Friends Vacation Planner coordinates family reunions. Romantic couples love Beachfront Sky Massages and Suite Scenes. ... more   less 
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Also Known As:
Azul Beach Hotel, By Karisma Hotel Puerto Morelos
Azul Resort All Inclusive Beach
Azul Beach Resort Riviera Maya Mexico - Puerto Morelos
Azul Hotel Beach Resort

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