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“Can't wait to return”

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Now Sapphire Riviera Cancun
Ranked #6 of 28 Hotels in Puerto Morelos
Certificate of Excellence
GreenLeadersSilver level
Reviewed November 2, 2013

WOW! We loved the NOW Sapphire! All of the employees were amazing. The accommodations were amazing and the food was excellent! Rafael Gil from Olympus Tours was was OUTSTANDING arranging our excursion.

  • Stayed: October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
2  Thank Tena W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this reviewResponded November 3, 2013

Dear Madam,

On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all others within this destination, to enjoy your recent holidays in Cancun.

Thanks very much for your nice words, it is always a huge accomplishment for our staff and management hear that our guests liked the resort and even more that they had a very good stay.

We hope to welcome you back soon to the Now Sapphire Riviera Cancun.

Cordially yours,

Olivia Rodríguez
Social Media Coordinator
Now Sapphire Riviera Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,978 - 4,984 of 7,584 reviews

Reviewed November 1, 2013

Having literally just arrived back home I feel I should write this review whilst the holiday is still fresh in my head! The Now Sapphire is a lovely hotel and I would thoroughly recommend it, we stayed in a Tropical View room it was a very large room with a lovely sitting area as well, if I went back I would book a Sea View next time for obvious reasons but also they have a Jacussi on the balcony! But this was not the fault of the hotel it was the Tour operator that we booked through.. The rooms and bathroom were immaculate and the housekeeping were very attentive, offering fresh towels and water through out the day!

The main part of the Hotel is very attractive decorated with lots of water features, greenery etc (If you are travelling with young children make a note of this as there is a lot of open water around!) The floors are all marble this is pretty standard in Mexico so it can get slippy when it rains but not an issue if you take care!

They cater well in the restaurants you can choose Buffets or A La Carte occasionally we had to wait for a table but not a problem the bar was a great place to wait!

Lastly the Entertainment team were absolutely brilliant, they encouraged people to join in but they did not push people to join in, they work really hard with long days and carried on with the entertainment in the evening! For those that don't like pool side entertainment there are 2 other pools and a beach that you can go to whilst this is going on!

Great holiday and I would certainly go back if I could in a flash!

Room Tip: Go for Sea View!
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  • Stayed: October 2013, traveled with friends
    • Value
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4  Thank Kate B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this reviewResponded November 3, 2013

Dear Madam,

On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all others within this destination, to enjoy your recent holidays in Cancun.

We appreciate your time to share your feedback with us through Tripadvisor. We are especially pleased to hear that you enjoyed resort facilities. We will be sure to pass on your compliments to all the staff at Now Sapphire Riviera Cancu. We are sure they will be happy to know that that they’ve made a great impression on you. On behalf of our team, we would like to thank you for choosing us and we look forward to the pleasure of welcoming you back.

Warmest regards,

Olivia Rodríguez
Social Media Coordinator
Now Sapphire Riviera Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 1, 2013

What a perfect resort! From the food, to the service, to the activities everything was exactly what I look for in a resort. Erica, Francisco, and Louis all do a great job of entertaining us all day and night. The classes are all professional grade which is a wonderful bonus for me and unlike most other resorts they do the class even if there's only one person! Meya in Palates is another wonderful addition to my trip and I know my husband wants to thank all the staff in volleyball too! Thank you Jose for our great service during meals and remembering my cream in my coffee. We will definitely be returning here, after being to over 30 AI resorts we have finally found the perfect one for us.
Thank you Now Sapphire for hiring such great staff!

Room Tip: Get preferred and use the beds!
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  • Stayed: October 2013, traveled with family
    • Value
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Thank qwest4fun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this reviewResponded November 3, 2013

Dear Madam,

On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all others within this destination, to enjoy your recent holidays in Cancun.

We are pleased to read that our resort facilities and the staff were able to provide you with such a memorable stay. We hope that you will have memories from this experience that will stay with you always and that you will allow for us to create new ones on all of your future trips to the Riviera Maya Cancun.

We will share your comments with the staff you have mentioned. They will be glad to hear they were able to assist you.

We very much appreciate your comments that help us to continue improving our facilities and services. We wish to have the privilege to welcome you again in the near future.

Best regards,

Olivia Rodríguez
Social Media Coordinator
Now Sapphire Riviera Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 31, 2013

Lower your expectations! This is not six golden apples resort. Research “Now Resorts” and Apple Vacations owner and you will understand better…. We ended up here booking “six square deal”, but we’ve been to other the places with higher standard and less apples.
Some tips for people traveling with small kids.
1.If you travel with small kids make sure to ASK front desk to accommodate you on the lowest level and closest to the pool. We didn’t ask – they put us on the 3rd floor in the furthest villa. Tropical View = No View. Don’t get too excited.
2. This resort does not have a snack bar open all day long (unlike most of the resorts). To grab something to eat for kids in between meals you need to sneak out the food from the main buffet or dress up and drag the entire family from the pool or beach to the buffet. Bringing food out from the buffet is not permitted.
3. Very poor menu (especially for kids). The buffet offers pretty much the same thing every day.
4. Kids zone was closed. Not allowed to use playground, swings and kid’s pool.
5. No air conditioner in the buffet area. It was very hot outside. You would expect some relief in the restaurant.
6. This one is not about kids, but it just confirmed this resort was not what we would have expected. One evening in the LOBBY bar we were served drinks in the plastic disposable cups. This is not acceptable for the six golden apples resort!!!!
7. The resort is an old place, there are some visible touch ups done to it and that’s it.
Positives:
1. Nice and Friendly entertainment group. There was constantly something going on by the pool and on the beach.
2. Rooms and public areas were clean.
3. We liked evening shows / programs.
4. Staff was friendly; however we learned to tip first to receive better service (not everybody).
5. Nice sandy beach.
I give it only POOR rating because of the expectations that we had going to the 6 golden apple resort. We've got nothing but less than standard treatment.

Room Tip: Tropical view means nothing.
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  • Stayed: October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Annie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this reviewResponded November 3, 2013

Dear Madam,

On behalf of the entire staff of our resort and myself, we would like to take this opportunity to thank you for choosing our Resort, among all others within this destination, to enjoy your recent holidays in Cancun.

Thank you for sharing your comments on Tripdavisor. We value our guests’ feedback because this in the way we can know about our distinguished guests experiences as well as to have the opportunity to improve our service.

Regarding your comments about the Explorer’s Club is closed area with activities during the day from 9:00am to 10:00pm for kids from 3 to 12 years. Sorry to hear you were not well informed that parents are not allowed to be there with the kids.

Thank you for your good comments about the Entertainment team. We will share your feedback with them.

We very much appreciate your observations, which help us to continue improving our facilities and services. We wish to have the privilege to welcome you again in the near future.

Cordially yours,

Olivia Rodríguez
Social Media Coordinator

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 31, 2013 via mobile

Just returned from a week vacation. Had an awesome time at this awesome resort.
DEFINITELY do preferred. The lounge makes check in so easy and we loved the internet access, easy check in and husband really really enjoyed his grand marnier nightcap. Marlen was so attentive and really made us feel special.
Adults only pool and of course Luis and Margarito made it even better. .
Bali bed became our second home, has outlet to plug in music, provided shelter when it did rain and close to bar although libations are also delivered. They have a variety of beer, Corona light, Modelo, and Bud. Mention that because other reviews so no variety except Corona. They are also in

Stayed: October 2013, traveled as a couple
1  Thank Pat K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this reviewResponded November 3, 2013

Dear Madam

On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all others within this destination, to enjoy your recent holidays in Cancun.

We appreciate your wonderful comments regarding all the services and the Preferred area, same that they will be shared with all our staff and executives, especially with Luis, Margarito and Marlen.

We very much appreciate your comments that help us to continue improving our facilities and services. We wish to have the privilege to welcome you again in the near future.

Cordially yours,

Olivia Rodríguez
Social Media Coordinator
Now Sapphire Riviera Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 31, 2013

Overall, this is a great value and the property is well kept. The rooms are large with fridges stocked with beverages and good AC. Housekeeping was spotty and they could use more rooms with King beds. Unlimited beach towels and plenty of chaises. Wide beach but seaweed abounds. 6 restaurants of varying quality and the poor AC detracted from the dining experience. Water sports are good (not great). Service was generally warm and friendly. Some waiters were aggressive looking for tips but that is not the norm.

The spa (not included of course) was nice and worth the splurge. The CoCo cafe was a nice extra for coffee and snacks.

Sadly, the front desk is an inefficient nightmare. Although the hotel was not full, we were given rooms in a very poor location. I have seen other reviews noting the poor treatment of women but I experienced it firsthand. It took us a day to fix the problem but we did not appreciate having to invest our vacation time to correct the issue. I also fault Cheap Caribbean who booked the trip...We contacted the local rep for assistance and received no help.

If you can avoid the front desk and enjoy yourself, this resort is a good deal.

Room Tip: Limit your interaction with the front desk
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  • Stayed: October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Nava1203
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this reviewResponded November 4, 2013

Dear Madam,

On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing again our Resort, among all others within this destination, to enjoy your recent holidays in Cancun.

We would like to express our gratitude for sharing your important comments with the Tripadvisor community. Knowing that you had a great stay with us is very refreshing for us.

Our Coco café is one of our guests favorite with the delicious coffees and sandwiches.

We very much appreciate your comments that help us to continue improving our facilities and services. We wish to have the privilege to welcome you soon.

Sincerely yours,

Olivia Rodríguez
Social Media Coordinator
Now Sapphire Riviera Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 31, 2013 via mobile

My wife and I are here right now, enjoying every minute of it! The only bad part is the road coming into the resort. Once here, everything is kept clean, plants and bushes trimmed, seaweed constantly being cleaned. The buffet is average but just fine. The restaurants are great! Service is good, the staff is beyond helpful and friendly. I can't think of the one waiters name, Elutradonrio or something to that effect(I'm sorry if he reads that) is fantastic. Best waiter by far! Mini fridge stocked daily, no complaints here. I would come back. Now, back to my vacation!

Stayed: October 2013, traveled as a couple
3  Thank TheDiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this reviewResponded November 3, 2013

Dear Sir,

On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing again our Resort, among all others within this destination, to enjoy your recent holidays in Cancun.

We are happy to read you are having a good time at our resort. We will share your feedback with the staff to let them know your gracious comments about their service. Eleuterio will be more than glad to read he is contributing to make your stay more enjoyable.

We very much appreciate your comments that help us to continue improving our facilities and services. We wish to have the privilege to welcome you again to the Now Sapphire Riviera Cancun.

With kind regards,

Olivia Rodríguez
Social Media Coordinator
Now Sapphire Riviera Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Now Sapphire Riviera Cancun

Address: Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Puerto Morelos
#6 Spa Hotel in Puerto Morelos
#6 Luxury Hotel in Puerto Morelos
#6 Top resorts Hotel in Puerto Morelos
#6 On the Beach Hotel in Puerto Morelos
#7 Romantic Hotel in Puerto Morelos
#8 Green Hotel in Puerto Morelos
Price Range: $204 - $857 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Now Sapphire Riviera Cancun 4*
Number of rooms: 496
Official Description (provided by the hotel):
Now Sapphire Riviera cancun Set in a tropical landscape of palm trees, soft sand and sparkling azure sea, combining a AAA Four Diamond award designation with Unlimited-Luxury(R) amenities, Now Sapphire Riviera Cancun redefines all-inclusive and offers the perfect escape for families with teens and tweens, couples and friends. Our Unlimited-Luxury(R) experience at Now Sapphire, where everything is included, is redefining all-inclusive. Spacious rooms and suites are graciously appointed and luxuriously equipped with amenities. Active and lively settings provide entertainment for guests of all ages, including kids, teens and tweens with the supervised Explorer's Club for Kids with Red Cross certified staff and Core Zone Teens Club. It's all wristband-free! At Now Sapphire, these amenities include: Limitless access to gourmet à la carte dining options without reservations required Unlimited international & domestic top-shelf spirits Unlimited natural fruit juices and soft drinks 24-hour room, 24-hour Coco Cafe & concierge services Pool and beach wait service Daily refreshed mini-bar with soft drinks, juice, bottled water & beer Daily maid service Endless daytime activities and nightly entertainment Theme parties, oceanfront bars and entertainment venues No wristbands required All taxes and gratuities Enjoy free Wi-Fi and free international calling to the US, Canada and Mexico with Unlimited Connectivity. The mobile app also allows guests to view the schedules of all events, activities and restaurants at the resort, plus to learn about local destinations, excursions, and much more Unlimited-Luxury(R) for reconnecting every generation ... more   less 
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Also Known As:
Now Sapphire Riviera Cancun Hotel Puerto Morelos
Paradisus Puerto Morelos
Paradisus Hotel Puerto Morelos
Paradisus Riviera Maya
Paradisus Riviera Cancun Hotel
Paradisus Riviera Cancun Resort
Paradisus Cancun
Now Sapphire Riviera Cancun Riviera Maya, Mexico - Puerto Morelos

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