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“Highly recommended”

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Now Sapphire Riviera Cancun
Ranked #6 of 25 Hotels in Puerto Morelos
Certificate of Excellence
GreenLeadersSilver level
Level 3 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Highly recommended”
Reviewed October 10, 2013 via mobile

Stayed for 5 nights. Fantastic greeting on arrival. Beautiful pools and beach. Food and drinks were nice particularly cocktails at the pool bar and food at Oriental and Mediterranean restaurants. Snorkelling trip and Spa were highlights and very friendly staff. Special mention to Rafael the waiter working at the marketplace buffet, a true gentleman.

Stayed October 2013, traveled as a couple
Helpful?
1 Thank Jamie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review, October 10, 2013
Dear Sir / Madam,

On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all others within this destination, to enjoy your recent holidays in Cancun.

We are pleased to read that you enjoyed your stay at our resort. We truly appreciate for sharing your feedback on Tripdavisor. We will share your feedback with the operations staff, especially with Rafael, who will be glad to know that his efforts are truly recognized

We look forward to welcome you again very soon!

Olivia Rodríguez
Social Media Coordinator
Now Sapphire Riviera Cancun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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San Francisco
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 9, 2013

We have been to the riviera maya area several times and this resort is definitely at the top of our list! Beautiful resort! Very clean. Pool area is perfect, there was always a seat :) food in the restaurants was great.. Especially the sushi at lemongrass!! It was so fresh and better then some of the sushi we had at home.. the buffet was also good.. The room was standard but comfortable, always clean...they even come to clean up used towels at night and turn your bed down. They also supplied a crib for our toddler. The atmosphere was absolutely wonderful especially at night around the theater/bar area.. Very friendly and helpful staff!! Would definitely recommend this resort and go back ourselves!

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Melania B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review, October 10, 2013
Dear Madam,

We thank you for the positive review. Your recognition of our efforts to ensure every guest has an amazing and comfortable stay is much appreciated as well as the positive comments about the outstanding service provided by our friendly staff and will happily be shared with them,

We look forward to welcoming you back to the Now Sapphire Riviera Cancun in the very near future

With kind regards,

Olivia Rodríguez
Social Media Coordinator
Now Sapphire Riviera Cancun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 9, 2013

We took a trip with 8 of our closest friends(all of us in our late 20's early 30s' and we all travel frequently). After reading reviews, we were nervous. Upon arrival that quickly changed. Jessica at the front desk was so accomodating to our group and managed to get all the rooms in the same vecinity. She also told us about the now resorts app for smartphones that allowed us to call to the us for free using the FREE wifi that was included. We were not bombarded to join the preferred club nor sit through a time share presentation. Drink ONLY bottled water and ask for bottled water, they are at every bar and restaurant. There was little to no wait at the nightly restaurants and they accommodated 8 with no probelms. The restaurants were a little warmer and did not have AC but you should dress appropriately for the warm temperature. The pool bar was phenomenal and Antonioooooooooooooooooo was great at the bar all week, He gave us shot after shot after shot with no complaints. The room was well maintained, the shower was always warm and the beds were always made and rooms cleaned 2x's daily and the minibar was always full. The entertainment staff was friendly and courteous Miguel and Luis went above and beyond for our entire stay. (we asked a couple of days for them to put the volleyball nets up a little earlier in the day in the pool area). The food wasnt 5 star at every restaurant but def eatable. The steaks were by far the best things to eat at the French and Mediterranean restaurants. ADVICE: small portions- Order 2.

If you are considering this resort, DONT BE SCARED. Go and have a blast, the staff is awesome and they will do the best to make your stay enjoyable. And if you have great service, please tip a dollar or two, they are very appreciative and work hard to make your trip enjoyable

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Leon T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review, October 10, 2013
Dear Sir,

Thank you for choosing to stay at Now Sapphire Riviera Cancun and for taking the time to post a review of your recent stay. We are very pleased to read your appraisal of our team, services and facilities. We strive to provide exceptional products and services and to ensure that each and every guest has a positive experience while visiting our Resort. We are taking all the necessary steps to ensure our quality in our service.

Miguel, Luis and Jessica will be more than happy to know they were able to assist you. Also, the Entertainment Department will be glad to know their efforts are truly recognized.

We very much appreciate your comments that help us to continue improving our facilities and services. We wish to have the privilege to welcome you again in the near future.

Best regards,

Olivia Rodríguez
Social Media Coordinator
Now Sapphire Riviera Cancun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hampshire
Level 3 Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed October 8, 2013

We spent 7 nights at this hotel from 28th September and had a lovely holiday.
Our room was quiet and very clean with the mini bar restocked every day and the air conditioning was excellent.
The restaurants are amazing and what a surprise to have bubbly at any time, even breakfast!
We only had to wait for maybe 15 minutes to get a table in any of the restaurants.
We chose the preferred guest option and so had the use of the private pool which was lovely and quiet with excellent service from the bar staff, Margarito and Ivan.
The preferred lounge was a nice place to go for breakfast and a quiet drink.
We could not find fault with the hotel and would recommend it.

Room Tip: We had a tropical view preferred room top floor and it was very quiet
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AndypandyHampshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review, October 8, 2013
Dear Madam,

On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all other within this destination, to enjoy your recent holidays in Cancun.

We are happy to learn you had a great vacation with your family. We will share your feedback with the operations staff, they will be glad to know that they helped to make your stay more enjoyable.

We very much appreciate your comments that help us to continue improving our facilities and services. We wish to have the privilege to welcome you again in the near future.

Warmest regards,

Olivia Rodríguez
Social Media Coordinator
Now Sapphire Riviera Cancun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 7, 2013

We had problems from the moment we arrived. Booked it through apple vacations and were told its a 6 golden apple resort. SO not true it wasn't even a 3 apple resort. Just because its owned by Apple they give this resort a favorable rating. No one one met us at the departing airport to meet us as previously assured by apple. We contacted the resort ahead of time to let them know it was our Honeymoon and my husbands birthday and when we arrived we the keys to our room were not working. Later there was water clogged up in the basin, roaches and mosquitoes in the room and from start top finish it was like 4 days in hell!!!!!! The food was crap..I am a vegetarian and the hotel is so isolated that we cant even go out to eat...Very limited vegetarian food option...Basically had pasta and bread for the entire vacation!!. Wait, there is 24hr room service, right? That did not really matter for this high rated and overpriced resort. The room service was terrible and probably the worst room service food i've had ever. If you like to snorkel, there is really nothing to see on this beach; The worst beach with a lot of sea weed... bar tender at the pool expected tips even when your in the pool and if you cant tip him, you wont get the same drinks as others were having...Thank god we booked some excursions though apple which took us at least one day away from this hell hole..Went to Chichen iTza in the morning and then to coco bongo night--which is an amazing night club--absolutely must if you are in this area, unfortunately our cab never came to pick us up at 3: 30 am as confirmed. Waited till 4 am then decided to spend $60 and get a cab to the hotel... Told Apple representative at the hotel and he did not do anything about this. really disappointed with Apple, the hotel and the whole vacation. Wouldn't even recommend to my enemies!!!

Room Tip: Don't stay here... If you do..do not attend the club joining presentation which lasts for more t...
See more room tips
  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HB365
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review, October 8, 2013
Dear Sir / Madam,

Thanks for letting us know about your experience. Please allow us to apologize for an experience which left you overall dissatisfied.

We understand your feeling of let down; we also hope that you will accept this note as a genuine apology for falling short of delivering a true experience in our resort.

We really hope to have the opportunity to welcome you and recover your confidence in our service.

Cordially yours,

Olivia Rodríguez
Social Media Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
Level 4 Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed October 7, 2013 via mobile

I am a big fan of AM Resorts properties and enjoyed my first stay at the Now Sapphire for on-site destination wedding training at all the other AM Resorts properties. The staff and service were excellent, the rooms were clean and comfortable, and the food we were served was delicious. As a vegan, I was well taken care of and found enough options.

The pool area is huge, and a big plus for this property, however, there is nothing quick to grab for eating poolside. I think this is a downfall for a family-friendly resort especially.

I would definitely return to this property and would recommend it to clients with children.

Stayed September 2013, traveled on business
Helpful?
Thank CLETravelBugs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review, October 8, 2013
Dear Sir / Madam,

On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to thank you for your recent visit to our resort.

We are so happy to learn that you enjoyed the specialty restaurants and the service provided by the staff.

We appreciate very much your comments that help us to continue improving our facilities and services. We wish to have the privilege to welcome you and our mutual clients to the Now Sapphrie Riviera Cancun.

Cordially yours,

Olivia Rodríguez
Social Media Coordinator
Now Sapphire Riviera Cancun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
smithville, oh
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 7, 2013

Took a few of our couple friends here for our 25th Anniversary. I was pleasantly surprised at this resort and really enjoyed our stay!!

Food: The food was very good, except for our experience with the romantic dinner on the beach. The only really good thing about this was the ambiance. They do charge an extra $110 per couple and the service was questionable...definatly not worth the 15% gratuity....and the food service was very slow and the meal was cold when it arrived. Save your money and eat in the regular restaurants....as they are very good.

Rooms: We were in the Preferred section with beachfront rooms.....walk directly out on the beach.....this was awesome and well worth the $$ to upgrade. We did have a problem with the smell of bug spray when we checked in, but our room attentdant was great at helping us resolve that. We also had a problem getting is cool enough at night for a comfortable nights rest. Even though they checked this out twice for us....it did not change a thing. They were supposed to restock the refrig everyday with beers, soda and juices.....but we never saw any juices after day one. Overall the rooms were very nice. Make sure you try to get in building #1 #2 or #3 as they are near everything. The room was very spacious!

Pools: Very nice! The adult pool was very serene and quite.

Beach: Quite nice!! There is some seaweed problem in this area ....but heck....this is the ocean. We enjoy the nice beach chairs and occasional beach bar service. There is a beach bar between building #2 & #3 right on the beach and the guys were quite accomodating and made our stay very fun! We did take out the catamarans about 2-3 times a day as they only let you use them for 1/2 hour periods.

Preferred Club: Not sure if this was worth it....they were not the most accomodating group and sometimes felt like we were in the way instead of helping us. Whereas the concierge at the main desk when you walk into the resort was GREAT and very helpful. I found that when I had a question or need some help Alexandro was quite accomodating!

Entertainment staff: What can I say....they made this a very fun trip and was very pleasant to be around. They definately were some of the best we have ever encountered.

Shows/Lobby Entertainment: Most of the entertainment was very nice.....with the circus show being over the top!! Really enjoyed the bands in the lobby as well.

Overall I would give this resort a 7 out of 10 and would definately recommend it to others as well as go back there again.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sdmaibach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review, October 8, 2013
Dear Sir / Madam,

On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all others within this destination, to enjoy your recent holidays in Cancun.

We appreciate your wonderful comments regarding all the services and areas of our resort, same that they will be shared with all our staff and executives. Alejandro will be glad to hear you had a great stay.

We very much appreciate your comments that help us to continue improving our facilities and services. We wish to have the privilege to welcome you again in the near future.

With kind regards,

Olivia Rodríguez
Social Media Coordinator
Now Sapphire Riviera Cancun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Now Sapphire Riviera Cancun

Property: Now Sapphire Riviera Cancun
Address: Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Puerto Morelos
#6 Spa Hotel in Puerto Morelos
#6 Luxury Hotel in Puerto Morelos
#6 Business Hotel in Puerto Morelos
#6 Top resorts Hotel in Puerto Morelos
#6 On the Beach Hotel in Puerto Morelos
#7 Romantic Hotel in Puerto Morelos
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Now Sapphire Riviera Cancun 4*
Number of rooms: 496
Official Description (provided by the hotel):
Now Sapphire Riviera cancun Set in a tropical landscape of palm trees, soft sand and sparkling azure sea, combining a AAA Four Diamond award designation with Unlimited-Luxury(R) amenities, Now Sapphire Riviera Cancun redefines all-inclusive and offers the perfect escape for families with teens and tweens, couples and friends. Our Unlimited-Luxury(R) experience at Now Sapphire, where everything is included, is redefining all-inclusive. Spacious rooms and suites are graciously appointed and luxuriously equipped with amenities. Active and lively settings provide entertainment for guests of all ages, including kids, teens and tweens with the supervised Explorer's Club for Kids with Red Cross certified staff and Core Zone Teens Club. It's all wristband-free! At Now Sapphire, these amenities include: Limitless access to gourmet à la carte dining options without reservations required Unlimited international & domestic top-shelf spirits Unlimited natural fruit juices and soft drinks 24-hour room, 24-hour Coco Cafe & concierge services Pool and beach wait service Daily refreshed mini-bar with soft drinks, juice, bottled water & beer Daily maid service Endless daytime activities and nightly entertainment Theme parties, oceanfront bars and entertainment venues No wristbands required All taxes and gratuities Enjoy free Wi-Fi and free international calling to the US, Canada and Mexico with Unlimited Connectivity. The mobile app also allows guests to view the schedules of all events, activities and restaurants at the resort, plus to learn about local destinations, excursions, and much more Unlimited-Luxury(R) for reconnecting every generation ... more   less 
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Also Known As:
Now Sapphire Riviera Cancun Hotel Puerto Morelos
Paradisus Puerto Morelos
Paradisus Hotel Puerto Morelos
Paradisus Riviera Maya
Paradisus Riviera Cancun Hotel
Paradisus Riviera Cancun Resort
Paradisus Cancun
Now Sapphire Riviera Cancun Riviera Maya, Mexico - Puerto Morelos

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