We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Too much money for average”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Now Sapphire Riviera Cancun
Ranked #6 of 25 Hotels in Puerto Morelos
Certificate of Excellence
GreenLeadersSilver level
Laurel, Maryland
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Too much money for average”
Reviewed April 1, 2013

We stayed for three nights on the back end of a vacation to meet up with family. Here's the breakdown:

Pros:
A. It's beautiful. I mean gorgeous. The resort, the rooms, the beach property.
B. It's all inclusive, how can you not love that?
C. Good customer service overall.

Cons:
A. The food is lame. Not disgusting but not that great either. The restaurants are limited, meaning they list several but fail to mention that one is a buffet (ok, that's a given in the all-inclusive experience), one is for their special preferred club members, and one is closed every night (they rotate which one is closed). Oh, and because that doesn't leave much the rest saw nightly wait times around 90 minutes. Yes I said 90 minutes. We're not talking Fogo de Chao people. We gave up and went buffet on all but one occasion. Room service consisted of burgers and fries and similar cuisine, I was pretty unimpressed. They have steaks on the menu but only for our preferred friends: )
B. The preferred club. When I pay that much for a resort stay I like to feel like a special guest. They make it clear that to receive that treatment you have to pay *surprise* extra for their preferred club. Forget free Wi-Fi as a typical American hotel amenity. Either pay the extra $40/night to be preferred or $11/hour for use of their computer in the business center.

Personally I found the resort to be stupidly large and disliked doing that much walking to eat, etc. It has 13 buildings for lodging which rivals my first apartment. PS I'm in my 20s and in good shape, it just took a little relaxation out of it. May not matter to you. In the same regard I had someone who works at the salon get quite snippy with me and avoided it based on that customer service, but I hate reviewers who base a review on an isolated incident... it may have been just that.

Overall, I wouldn't stay there again. The little hotel Posada El Moro we stayed in the days before was so much better on the whole. We didn't leave NOW unhappy, but it's hard to be unhappy in paradise: )

Room Tip: Spring for a suite if you have the bucks! We didn't but a family member did and it was awesome...
See more room tips
  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aragland1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

7,150 reviews from our community

Traveler rating
    4,405
    1,771
    663
    199
    112
See reviews for
2,592
2,798
88
116
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (2,434)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Orlando, Florida
Level 4 Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed April 1, 2013

My wife, daughter (age 6), and I vacationed at Now Sapphire Riviera Cancun from March 22 thru 27, 2013. Just some background, this was our first trip to a family (non-adult only) resort, so I don't have a similar resort to compare it to. However, we have vacationed at several adult-only all-inclusives and consider ourselves to be somewhat knoweledgable on all-inclusive resorts. Other resorts that we have vacationed include: Sandals Whitehouse, Sandals Royal Bahamian, Excellence Playa Mujeres, Excellence Riviera Cancun, Iberostar Grand Bavaro, and Secrets Wild Orchid.

Flight and Arrival

Our flight was a quick 90 minutes from Orlando, FL to Cancun on JetBlue. The transfer to the resort, provided by Olympus Tours, took approximately 20 minutes and was uneventful. We arrived at the resort and were greeted with a cool towel & check-in beverage. We then proceeded to the front desk for check-in. I’d contacted the resort via email beforehand and requested building 14 which is closer to the main pool, lobby, and restaurants. They were unable to grant our request, but it was really no big deal. We were placed in building 7, room 726 with a decent view of the interior of the resort. We even had a sliver of an ocean view looking to the right off our balcony.

Room

We booked a non-preferred tropical view room with double beds. The room was clean and fairly spacious; not extraordinary, but very functional. Beds were comfortable and the maid service was good. Air conditioning worked great as well. However, the one negative was that we did not receive turn-down service on any of the five nights. This was not a deal-breaker of course, but just an oversight that I thought deserved mentioning.

Our minibar included a fridge stocked with 2 each of Coke, Diet Coke, Sprite, Orange Fanta, Modelo beer, and 4 bottles of water. I found it pretty funny that when I asked for 2 additional cans of beer to replace the 2 Diet Cokes, I was told by the person that restocks the mini bar that, “it was impossible” to get additional beer. LOL Once again, not a big deal but kind of an odd response.

Pool & Beach

Towel Game, Towel Game, Towel Game. The “towel game” is in full effect at this resort, and it was quite noticeable upon our early morning arrival, as we were unable to find a lounge chair by the main pool or beach at 9:00 am. According to the disclaimer on the daily Sundial activities sheet the resort does not allow reserving of lounges by the pool or on the beach, but they do little to curb or prohibit the practice. We watched as hours and hours passed as seats went unclaimed by guests that had placed an article of clothing or a towel on the lounge chair to reserve a seat. Guests actually take towels to their rooms the night before so they can wake up early the following morning, as early as 5:00 am before the towel hut opens, to claim their lounge chairs and go back to bed. Since so many prime locations are already reserved for the preferred guests, the “towel game” makes the seating for non-preferred guests quite limited during peak season. The resort needs to do something to curtail this behavior.

As for the main pool, it is gorgeous and by far the largest that I have personally experienced at any resort. Although the temp of the water was cool and took some getting used to, the pool provided for a refreshing dip. Additionally, the pool and pool area were kept clean and free of debris. Shout out to Antonio and Cesar for the great service and patience at the swim-up bar.

Restaurants & Room Service

We visited Fresco’s (Mexican), Paramour (French), Lemongrass (Asian), Bluewater Grill for lunch, and the Market Café (buffet) for breakfast and lunch. The food was slightly above average with my favorite being Paramour and the least favorite being Lemongrass. The beef filet and shrimp were outstanding at Paramour, and the flank steak and tequila lime shrimp were excellent at Frescos. We did the hibachi tables at Lemongrass and it just didn’t hit the mark with us. The beef, chicken, and fish were rather bland and left a lot to be desired. The best part of the Lemongrass meal was the fried ice cream. The Market Café was very good for breakfast and lunch. The made-to-order omelet and quesadilla stations were right on. The non-preferred room service menu was quite subpar. There were limited selections, and quite frankly the food was just not good.

Kids Club

My daughter thoroughly enjoyed the Explorers Club and made a number of friends. The staff seemed to be very friendly and capable. She usually attended in the afternoons after spending the morning with us at the main pool. Her favorite activity was the bungee trampoline. I think she did it 3 of the 5 days of our trip.

Overall

Now Sapphire is a good choice for families looking for a moderately priced all-inclusive beach vacation. While the hotel does many things well, it falls short on others (mainly the reserving of all the preferred club lounges and the allowance of the “towel game”). However, I would probably return to Now Sapphire in the future as my daughter had a wonderful time (just not in peak season).

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Philip M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 29, 2013 via mobile

Had a wonderful stay in Preferred club room....service of Ivan at both the beach and adult pool was exemplary. Nothing was too much trouble. Jose at Cibu restaraunt was a delight,...witty, warm and professional. F and B service was very good, with service staff always pleasant and engaging. Would recommend the hotel update their seating in the common lounge, very tired and in need of repair. The preferred club lounge was a welcome addition, though the attendant could lighten up.... The hotel " entertainment" in the evenings was amateurish and unneeded.
Overall, a very lovely experience ,thanks to the friendly staff and superb beach. I would recommend this establishment to those looking for an all inclusive at a resonable cost,and will return in the future

Stayed March 2013, traveled with family
Helpful?
4 Thank theterp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kamloops, Canada
Level 5 Contributor
60 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed March 28, 2013

We stayed here March 13-27 2103. Thank goodness the hotel had a great location on a warm sandy beach. The food was terrific and served b excellent staff. Especially Lizbeth and Ishmael in the Market Cafe and Irene in the lobby bar.

What we didn't like is that the hotel recognizes two types of guests. Regular guests (which we were) and preferred guests. The whole time we felt we were second class guests. Preferred guests get the better suite, they can reserve beach chairs, and they get special restaurants and lounges.

We wil likely ever go back.

Room Tip: Be sure to tip so you get excellent service. Also ask for brand name liquor when ordering drinks or...
See more room tips
  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Frank B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roslyn Heights, New York, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 27, 2013

We just finished a 6 night stay at the Now Sapphire.First the positive....The people were friendly and helpful. Now the critque....The Now Sapphire is worn and a tad weathered. We stayed in two different rooms (we upgraded to the Preffered member). Both rooms had issues, from malfunctioning toilets to VOD not working properly. The food was at best tasteless.,The free connectivity advertized on the NOW website did not work and the front desk told us that application (free) was not available at this resort. Then why advertze it? When we upgraded we were told the application was available for Preffered members. So we were entitled to it. Unfortunatley when we called the front desk to have it turned on we were told it would cost us $48 for the week. Of course after taliking to the Front Desk manager the $48 was waived. But why should we have had to even ask for this? An additional item of irratation was being invited to a presentation to join the Preffered members club. We came to relax and enjoy but we were approached the second after we checked in. Not a way to start a happy relaxing vacation. As an experienced travaler I would rate 2.5 stars out of 5. The benefit here goes to the wonderful employees who tried hard to appease and were both professional and polite.

Room Tip: Ask for an upgrade to the ocean front view. The breeze is terrific and the view is much better than...
See more room tips
  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Phil R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnipeg, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 26, 2013

Being our first time to Mexico we did not know what to expect. We are a family of 5, so we booked two garden view rooms and stayed in Bld 7. Bld 7 is at the far end of the resort next to the gym. We did not mind the walk to the restaurants and pool, but other might want to book closer if they have mobility issues.

We chose this hotel due to proximity to airport 15 mins as well as having booked last minute., so it was great to be the first off the bus when we left the airport.

The food was pretty good over all and acceptable for a 4 star resort. Our three kids did not complain about any of the food or drink offered and loved the fact that there was room service.

We went to all the restaurants and we were generally pleased with the excellent level of service and food quality. The adults only restaurant Paramour was a bit of a disappointment as we waited about 10 min for a drink and the place was empty. The waiter did pick it up after the fact and I am sure that had we gone another night it would have been different as he was probably distracted by something

One of the only other complaints I would have is the minute you check in they whisk you off for a small meeting with the goal of getting you to commit to the 1.5 hour time share speech. We were dressed for Canadian winter so it was very uncomfortable sitting there listening to the person speaking when you are sweating bullets in 85 degree temperature. My advice to management would be to let the families get settled in or at least change before doing the orientation.

Overall we were impressed with the level of service from the hard working staff and would definitely stay here again.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Espo41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 26, 2013

Upon arrival to the Now-Sapphire we were greeted with smiles and Blue Curacao cocktails on a silver platter! There is shuttle service around the resort available all hours of the day, spa, gym, pool, bars everywhere, and the dinner shows are phenomenal! We stayed for 7 days and I did not want to leave. The only downfall is that the sea water on this side of mexico has brown seaweed so, I stayed poolside much of the time. Go to playa del carmen for the beach or take a trip in to cancun for the crystal blue sea water. The spa at the Now is excellent, try the hydrotherapy circuit. One more reason I gave the Now 4 out of 5 stars, is the strict policies on dining attire for certain restaurants not fair for men at all, they require long slacks to the ankles for dinner and my friend only packed capris and cargo shorts, this is Mexico right?? It's a humid 80-90 degrees at night??Not fair at all. I would definitely go back to the Now-Sapphire though, the staff here are friendly, entertaining, and very helpful.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank marcellaw_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Puerto Morelos
3.9 mi away
Now Jade Riviera Cancun
Now Jade Riviera Cancun
#8 of 25 in Puerto Morelos
8,805 reviews
0.5 mi away
Dreams Riviera Cancun Resort & Spa
1.2 mi away
Secrets Silversands Riviera Cancun
Show Prices
Show Prices
Show Prices
15.9 mi away
Secrets Capri Riviera Cancun
Secrets Capri Riviera Cancun
#39 of 211 in Playa del Carmen
9,510 reviews
8.0 mi away
Moon Palace Cancun
Moon Palace Cancun
#24 of 175 in Cancun
21,805 reviews
10.3 mi away
IBEROSTAR Paraiso Del Mar
IBEROSTAR Paraiso Del Mar
#7 of 11 in Playa Paraiso
4,705 reviews
Show Prices
Show Prices
Show Prices

Been to Now Sapphire Riviera Cancun? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Now Sapphire Riviera Cancun

Property: Now Sapphire Riviera Cancun
Address: Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Puerto Morelos
#6 Spa Hotel in Puerto Morelos
#6 Top resorts Hotel in Puerto Morelos
#6 On the Beach Hotel in Puerto Morelos
#6 Luxury Hotel in Puerto Morelos
#7 Romantic Hotel in Puerto Morelos
#8 Green Hotel in Puerto Morelos
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Now Sapphire Riviera Cancun 4*
Number of rooms: 496
Official Description (provided by the hotel):
Now Sapphire Riviera cancun Set in a tropical landscape of palm trees, soft sand and sparkling azure sea, combining a AAA Four Diamond award designation with Unlimited-Luxury(R) amenities, Now Sapphire Riviera Cancun redefines all-inclusive and offers the perfect escape for families with teens and tweens, couples and friends. Our Unlimited-Luxury(R) experience at Now Sapphire, where everything is included, is redefining all-inclusive. Spacious rooms and suites are graciously appointed and luxuriously equipped with amenities. Active and lively settings provide entertainment for guests of all ages, including kids, teens and tweens with the supervised Explorer's Club for Kids with Red Cross certified staff and Core Zone Teens Club. It's all wristband-free! At Now Sapphire, these amenities include: Limitless access to gourmet à la carte dining options without reservations required Unlimited international & domestic top-shelf spirits Unlimited natural fruit juices and soft drinks 24-hour room, 24-hour Coco Cafe & concierge services Pool and beach wait service Daily refreshed mini-bar with soft drinks, juice, bottled water & beer Daily maid service Endless daytime activities and nightly entertainment Theme parties, oceanfront bars and entertainment venues No wristbands required All taxes and gratuities Enjoy free Wi-Fi and free international calling to the US, Canada and Mexico with Unlimited Connectivity. The mobile app also allows guests to view the schedules of all events, activities and restaurants at the resort, plus to learn about local destinations, excursions, and much more Unlimited-Luxury(R) for reconnecting every generation ... more   less 
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Travelocity, Orbitz, Cheap Tickets, Hotels.com, Expedia, Agoda, Hotwire, Evoline ltd, Cancelon, TripOnline SA, HotelsforEveryone, HotelQuickly and getaroom.com so you can book your Now Sapphire Riviera Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Now Sapphire Riviera Cancun Hotel Puerto Morelos
Paradisus Puerto Morelos
Paradisus Hotel Puerto Morelos
Paradisus Riviera Maya
Paradisus Riviera Cancun Hotel
Paradisus Riviera Cancun Resort
Paradisus Cancun
Now Sapphire Riviera Cancun Riviera Maya, Mexico - Puerto Morelos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing