We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Love Now Sapphire!!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Now Sapphire Riviera Cancun
Ranked #6 of 25 Hotels in Puerto Morelos
Certificate of Excellence
GreenLeadersSilver level
Gettysburg, Pennsylvania, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Love Now Sapphire!!”
Reviewed March 11, 2013

Vacationed at Now Sapphire in 2012 and again in 2013. A delighful experience!! The resort was clean, food & beverages fabulous, and the water toys fun! fun! fun! The staff was attentive, personable and helpful. The grounds are beautiful with well-designed pathways and beautiful vegetation. No complaints!

Room Tip: Resort is large. Be prepared to walk if your room is away from the main complex. We liked to walk...
See more room tips
  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MaryAndersenMiner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review, March 27, 2013
Dear Sir/Madam,

On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all other within this destination, to enjoy your recent holidays in Cancun.

We were delighted to read that you have enjoyed your overall stay with us and wish to thank you for your gracious comments about our resort services and facilities. All feedback is important to us and yours will serve as an added inspiration to the team at Now Sapphire Riviera Cancun to consistently maintain the high standards you have experienced during your stay.

We wish to have the privilege to welcome you again in the near future.

With kind regards,

Olivia Rodríguez
Social Media Coordinator
Now Sapphire Riviera Cancun
info.nosrc@nowresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

6,888 reviews from our community

Traveler rating
    4,214
    1,722
    649
    192
    111
See reviews for
2,443
2,726
86
114
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (2,361)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
denver
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed March 11, 2013

I took a short (4 night) trip to get a short break from the long Montana winter. I have been to the Riveria area several times and knew the beaches were perfect, exactly what I needed. I picked this resort because it was close to the airport, but far enough away from Cancun. The hotel staff was beyond attentive, service at every dining room well above average, food was very good (especially Cibu). I upgraded to a preffered, ocean-front room (121), it was amazing, 5 steps to the beach. It was nice to be able to use the Lounge for internet access. The furniture in the lobby bar area is a bit shabby, but that's the only negative thing I can even think of! It is a very good value and would suggest it to anyone.

Room Tip: Upgrade if possible, oceanfront building 1-4.
See more room tips
  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank renwick01fos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review, March 27, 2013
Dear Sir/Madam,

On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all other within this destination, to enjoy your recent holidays in Cancun.

We were delighted to read that you have been overall impressed with the quality of our resort and service. Your gracious comments will serve as an added inspiration to consistently maintain the high standards which you have experienced during your stay with us.

We wish to have the privilege to welcome you again in the near future.

With kind regards,

Olivia Rodríguez
Social Media Coordinator
Now Sapphire Riviera Cancun
info.nosrc@nowresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Okotoks, Canada
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 11, 2013

We came here for a wedding in February and it was both mine and my son's first time in Mexico. When we arrived, we were offered some wet towels (to cool off I was told) and a cold drink. I was expecting to get hassled by the time share people (I had read the reviews before we came down) but never once heard anything about them. The staff were extremely friendly and the check in was smooth and the bell hops were great. Our room was very clean and was ready upon arrival. I ordered room service a couple of times and it was fairly quick and the people were always nice. The maids were very diligent in keeping the rooms clean.

The food was good and my son loved the buffet. The only restaurant we had a bad experience in was the mexican restaurant (Fresca I believe) which is at the back of the buffet. Definitely go check out the Japanese restaurant and do the hibachi grill at least once when you're there, but get there early because it fills up fast. I had read a lot of reviews about people getting ill here, but only one person out of our party was ill and it was heat stroke (the others were all self-inflicted after drinking too much, haha).

The beach was really nice, but I wish they would've had more shaded chairs because if you weren't in the preferred club I found you weren't able to get any as they were all reserved.

The entertainment staff was fantastic! They were fun, likeable, and funny.

The wedding was done beautifully and the meal was delicious!

The only cons about the place I can think of is that it's pretty far away from all of the activities and the water activities they offered there (jet skiing, for example) were a little on the pricier side for only a half an hour rental. We did end up doing the catamaran to Isla Muejeres, but unfortunately it was too windy and we were unable to go snorkeling which is why we decided to do the catamaran. It would've been much cheaper to just find a ride to Cancun and take the ferry over to the island and you also wouldn't have been on such a tight schedule. There wasn't enough time for the shopping, and there was too much time for the buffet that was included (this of course, had nothing to do with the hotel, but just be cautious when booking a catamaran, make sure you'll be able to do everything included). Also, there wasn't a whole lot to do at night with the kids (the pool closed at 6pm) and the shows they did have at night were pretty good but then after that there wasn't much for families.

The pool is pretty cold too but once you get used to it, it's lovely!

A couple of tips...BRING LOTS OF SUNSCREEN! I made the mistake of only bringing one bottle, and if you needed more, the store there charges about $18-$30 a BOTTLE! It's a little excessive. Also, I would bring lots of cash with you and just lock it in the safe because the ATM charges an arm and a leg to take money out and the front desk doesn't accept debit cards.

All in all, it was a wonderful trip and we enjoyed our time there and we are looking forward to going back.

Room Tip: If you have trouble with stairs, request a room on the main floor because there are no elevators in...
See more room tips
  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sherrie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review, March 27, 2013
Dear Sir/Madam,

On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all other within this destination, to enjoy your recent holidays in Cancun.

We were delighted to read that you enjoyed your stay with us and wish to thank you very much for your very gracious comments about our resort services & facilities.

We appreciate very much your comments that help us to continue improving our facilities and services. We wish to have the privilege to welcome you again in the near future.

Cordially yours,

Olivia Rodríguez
Social Media Coordinator
Now Sapphire Riviera Cancun
info.nosrc@nowresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 11, 2013

Everyone was very friendly, the food is awesome at every restaurant except the french one. The beach was fantastic and the service everywhere was spot on! I went solo and felt very safe and met some wonderful people! I will definately be returning!!!

Room Tip: Tips are included....but bring singles with you and take care of the staff! They will take care of y...
See more room tips
  • Stayed January 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Yanna63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review, March 27, 2013
Dear Sir/Madam,

On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all other within this destination, to enjoy your recent holidays in Cancun.

We are very happy to know that you enjoyed your stay in our beautiful resort. We care about all our guests’ safety, thank you for sharing this information with all the tripadvisor community. Needless to say that we will be more than happy welcome you soon again.

We wish to have the privilege to welcome you again in the near future.

Cordially yours,

Olivia Rodríguez
Social Media Coordinator
Now Sapphire Riviera Cancun
info.nosrc@nowresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rhode Island
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed March 10, 2013

Recently returned. The Now Sapphire experience was calming, relaxing, & delightful. The Preferred Club upgrade was well worth it. Having your beach lounger & towel awaiting your arrival was wonderful. Shout out to Ivan, Beach Concierge,and Enrique & Lemuel, beach servers. Their smiles & service were enthusiastic. Lemuel even brought a cocktail to us as we sat on our first floor porch. Would recommend highly since I have something to compare it to. This is the fourth Cancun all-inclusive stay. Perfect price point for a Winter get away. Food, entertainment service,cleanliness all get high marks. Forgot, loved Coco Cafe for cappuccino.
"It's My Pleasure"

Room Tip: Perfect size resort, not too big. Corner, building 2 perfect. Bottom floor had no privacy issues,ex...
See more room tips
  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank deb d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review, March 27, 2013
Dear Sir/Madam,

On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all other within this destination, to enjoy your recent holidays in Cancun. Thank you for sharing your beautiful photos and review on Tripadvisor.

Lemuel, Ivan, & Enrique will be glad to know that they contributed to make your stay a memorable one. Coco Café is becoming very successful with all our guests and it is true great they offer Cappuccinos.

We will share your valuable comments with all our staff. We look forward to the pleasure of hosting you again in the near future.

Best regards,

Olivia Rodríguez
Social Media Coordinator
Now Sapphire Riviera Cancun
info.nosrc@nowresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waterville
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 10, 2013

Everything was great. Staff was attentive and the resort was clean and well maintained. The spa was immaculate and spa service was first class. Be sure to take the morning bike ride to Peurto Morelos. My only disappointment was the preferred club status - not worth the money. The preferred club lounge is windowless and smells stale. Having access to the adult only pool and being able to reserve seats & bale beds thru the preferred club access was nice but not worth the money for me- get up early & grab a seat by the main pool instead. I would like to see no smoking in the bar areas. Overall we were very happy with the experience. As for tipping: bring one dollar bills to simplify for you. Be sure to tip whenever you are pleased with the service - don't be a cheap American.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank SharonE617
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review, March 27, 2013
Dear Sir/Madam,

On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all other within this destination, to enjoy your recent holidays in Cancun.

We really appreciate the very important comments you made about your experience in our resort. We highly value this comments as they enable us to correct and improve the services we render to all our clientele.

All your comments will be shared with all our staff and we are sure that next time you visit us, you will notice the difference and improvements.

We wish to have the privilege to welcome you again in the near future.

Cordially yours,

Olivia Rodríguez
Social Media Coordinator
Now Sapphire Riviera Cancun
info.nosrc@nowresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
64 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed March 10, 2013

Stayed here for 7 days with couples in July 2012. Booked through Apple Vacations. While the experience with Apple was less than acceptable, the hotel did everything they could to make up for it. We booked a club room giving us access to the private lounge and private pool. DEFINATELY worth it. Since you do not have full access to the drinks/menu in your room, you don't spend much time there. The private lounge has the best liquor selections in the resort and the service is first class. They also serve a great breakfast. The private pool is also great, you can reserve a cabana for the day and lounge out in a very uncrowded environment. The resturants are all very good, make sure to make reservations when possible, as they fill up FAST. The central area has a large amount of activities and entertainment to go along with a great bar and coffee shop. The beach leaves a little to be desired, that part of the coast has a lot of seaweed and the water is not as beautiful as it is further south. You are allowed to have dinner at the NOW Jade as a Sapphire guest, and it is a good experience, in fact, I will likely try the Jade next time, and definately book directly with the hotel!

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Saiklo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review, March 27, 2013
Dear Sir/Madam,

On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all other within this destination, to enjoy your recent holidays in Cancun.

We highly appreciate the valuable comments you made about your stay with us. Nothing is more satisfactory for us than to learn that we helped to make your stay a marvelous one. Your comments will be shared with all our staff.

Being our beach in front of the 2nd largest reef , it happens to find seaweed, although we are continuously cleaning it. Thank you for this comment.

We appreciate that you share your comments with the Tripadvisor community. We will be more than glad to host you again in the near future.

Cordially yours,

Olivia Rodríguez
Social Media Coordinator
Now Sapphire Riviera Cancun
info.nosrc@nowresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Puerto Morelos
3.9 mi away
Now Jade Riviera Cancun
Now Jade Riviera Cancun
#9 of 25 in Puerto Morelos
8,513 reviews
0.5 mi away
Dreams Riviera Cancun Resort & Spa
1.2 mi away
Secrets Silversands Riviera Cancun
Show Prices
Show Prices
Show Prices
8.0 mi away
Moon Palace Cancun
Moon Palace Cancun
#22 of 175 in Cancun
21,176 reviews
20.1 mi away
Paradisus Playa Del Carmen La Esmeralda
Paradisus Playa Del Carmen La Es...
#34 of 209 in Playa del Carmen
6,897 reviews
15.9 mi away
Secrets Capri Riviera Cancun
Secrets Capri Riviera Cancun
#39 of 209 in Playa del Carmen
9,274 reviews
Show Prices
Show Prices
Show Prices

Been to Now Sapphire Riviera Cancun? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Now Sapphire Riviera Cancun

Property: Now Sapphire Riviera Cancun
Address: Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Puerto Morelos
#6 On the Beach Hotel in Puerto Morelos
#6 Luxury Hotel in Puerto Morelos
#6 Top resorts Hotel in Puerto Morelos
#6 Spa Hotel in Puerto Morelos
#6 Business Hotel in Puerto Morelos
#7 Romantic Hotel in Puerto Morelos
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Now Sapphire Riviera Cancun 4*
Number of rooms: 496
Official Description (provided by the hotel):
Now Sapphire Riviera cancun Set in a tropical landscape of palm trees, soft sand and sparkling azure sea, combining a AAA Four Diamond award designation with Unlimited-Luxury(R) amenities, Now Sapphire Riviera Cancun redefines all-inclusive and offers the perfect escape for families with teens and tweens, couples and friends. Our Unlimited-Luxury(R) experience at Now Sapphire, where everything is included, is redefining all-inclusive. Spacious rooms and suites are graciously appointed and luxuriously equipped with amenities. Active and lively settings provide entertainment for guests of all ages, including kids, teens and tweens with the supervised Explorer's Club for Kids with Red Cross certified staff and Core Zone Teens Club. It's all wristband-free! At Now Sapphire, these amenities include: Limitless access to gourmet à la carte dining options without reservations required Unlimited international & domestic top-shelf spirits Unlimited natural fruit juices and soft drinks 24-hour room, 24-hour Coco Cafe & concierge services Pool and beach wait service Daily refreshed mini-bar with soft drinks, juice, bottled water & beer Daily maid service Endless daytime activities and nightly entertainment Theme parties, oceanfront bars and entertainment venues No wristbands required All taxes and gratuities Enjoy free Wi-Fi and free international calling to the US, Canada and Mexico with Unlimited Connectivity. The mobile app also allows guests to view the schedules of all events, activities and restaurants at the resort, plus to learn about local destinations, excursions, and much more Unlimited-Luxury(R) for reconnecting every generation ... more   less 
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Orbitz, Expedia, Travelocity, Hotels.com, Hotwire, Booking.com, Cheap Tickets, TravelUp, TripOnline SA, Evoline ltd, Cancelon, Priceline, HotelQuickly and getaroom.com so you can book your Now Sapphire Riviera Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Now Sapphire Riviera Cancun Hotel Puerto Morelos
Paradisus Puerto Morelos
Paradisus Hotel Puerto Morelos
Paradisus Riviera Maya
Paradisus Riviera Cancun Hotel
Paradisus Riviera Cancun Resort
Paradisus Cancun
Now Sapphire Riviera Cancun Riviera Maya, Mexico - Puerto Morelos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing