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104 - 109 of 8,351 reviews
Reviewed 4 weeks ago

great location, good food and drinks, great food selection. infinity pool was fun and so was the aquacise
very clean location , beautiful lobby area, well stocked fridge. there was lots of seaweed on the beach
will hopefully be back another time

Date of stay: June 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Navigator58616071356
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eConciergeCarla, eConcierge-Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this reviewResponded 4 weeks ago

¡Hola, Navigator58616071356!

Thank you very much for taking the time to give us your feedback and for sharing your experience with us.

We pride ourselves in always making an effort to please our clients and exceed their expectations so when we receive feedback like yours we are pleased we were able to accomplish our goal.

About the seaweed, we are working so hard on this subject, but remember that even though sargassum is natural we clean it every day so the beach can stay better.

I look forward to welcoming you in the near future and hopefully, you will notice the improvements made since your last stay and you will think of us as the right place to be pampered.

¡Saludos!

Carla Tamayo
eConcierge-Social Media Coordinator
Dreams Riviera Cancun Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

7 of us came to Dreams to celebrate my wife’s and my anniversary. We had stayed at Secrets before and Dreams didn’t disappoint. Rooms were great, activity team was excellent. Unfortunately I can’t remember the guys names but super engaging. Food was good, we really enjoyed El Patio and Himitsu. The chef by the pool during the day was super cool and fun to try things. The pool concierge Jesus was outstanding. Took care of us in 2 cabanas and was very engaging with the whole family. Also our waiter at the pool Erick was great. This guy was so fast with drinks and very alert. All in all I think everyone had a blast and thank you to all that made that happen.

Date of stay: June 2019
Trip type: Traveled with family
1  Thank Harddog2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eConciergeCarla, eConcierge-Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this reviewResponded 4 weeks ago

¡Hola, Harddog2001!

It's our most pleasure to learn that your stay was a wonderful one while you were impressed with our service and staff. We appreciate your gracious comments as it shows our consistency in maintaining the Dreams Riviera Cancun Resort & Spa brand standards.

Our guys will know about this mention, they will be so happy! Your feedback has been shared with the team as a motivation to keep up our work.

We truly hope you can give us the opportunity to host you again in the future so we can offer you the truly remarkable experience that you deserve.

Please do not hesitate to contact us personally prior to your arrival, we will be happy to assist you. 

¡Saludos!

Carla Tamayo
eConcierge-Social Media Coordinator
Dreams Riviera Cancun Resort & Spa

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Reviewed 4 weeks ago via mobile

Having stayed at various 5* hotel across the world and being a frequent flyer for business, I tend to have a higher expectation of service when on holiday with my family. On this occasion I found the hotel staff were average; a lot of the world cafe staff didn’t speak English very well and when you requested something like coffee or juice or cutlery it seemed like they thought it was a chore. On occasions I found them to be a little rude.

The only part of our stay which was way above average was our poolside concierge JESUS, he was so accommodating and even more so friendly. He joked with all our 20+ family members and made us feel so welcome. I hope he is recognised for this level of service as this made an average 2.5* review 5* review. Thank you Jesus! I hope you continue to make all your guests feels as welcome as you did us.

Date of stay: June 2019
Trip type: Traveled with family
1  Thank R33tu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eConciergeCarla, eConcierge-Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this reviewResponded 4 weeks ago

¡Hola, R33tu!

Thank you very much for taking the time to share your experience with the TripAdvisor community.

We appreciate your kind feedback, it is thanks to guests expressing their experience at our Resort that we are able to identify the areas that need to improve in order to make your stay as memorable and perfect as possible.

We can assure you that your detailed comments are taken seriously and immediate and accurate measures will be taken in order to spare you and our future guests of any disturbance during their stay.

Also, please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences in our guests.

We sincerely hope we can have the honor of being your host the next year.

¡Saludos!

Carla Tamayo
eConcierge-Social Media Coordinator
Dreams Riviera Cancun Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Excellent Services. Bad on cooking a Steaks. Bad for Disabilities no elvertors for upperper Rest., Lots of Stairs. . Excellent people and hard workers and ready to please you .Great food and Resturants.

Date of stay: June 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank Bonnyl71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eConciergeCarla, eConcierge-Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this reviewResponded 4 weeks ago

¡Hola, Bonnyl71!

Thank you for your comments.

We will do our best to improve because it is thanks to guests expressing their experience at our resort that we are able to identify the areas that need to improve in order to make your stay as memorable and perfect as possible.

We hope to see you soon in the near future.

¡Saludos!

Carla Tamayo
eConcierge-Social Media Coordinator
Dreams Riviera Cancun Resort & Spa

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Reviewed 4 weeks ago

Dreams Riviera is a beautiful resort with many different restaurants, very clean and well-maintained grounds, nice entertainment, and an amazing and attentive staff. The food was better than expected. The infinity pool is awesome. We were preferred club guests and were treated so well-from Edgar and Jennyfer at the VIP check-in to Mauricio in the VIP bar to Erick for poolside service and Oscar at Bordeaux’s, along with so many others. We would definitely return. The two downsides were: the beach-it’s covered in seaweed and occasionally the smell was present & the second was our air conditioning did not always work, however it eventually got fixed.

Date of stay: June 2019
Trip type: Traveled as a couple
1  Thank emi692019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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