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Reviewed March 10, 2010

I stayed at Dreams Riviera Cancun with my husband and 2 year old child from February 26 to March 6. We previously visited other luxury all-inclusives, including Sandals and Riu Palace resorts. We normally stay at non all-inclusive resorts such as the Westin and Hyatt. Here is how Dreams measured up:

Rooms: The decor and furniture were beautiful. Beds were extremely comfortable. The only more comfortable hotel bed I have slept in is the Westin Heavenly Bed. The mattress had a very soft pad on top and the linens were very soft and nicely pressed. We were also told that we could order extra pillows, including tempur-pedic ones, but we never had the need to.
The open concept of the room and bathroom was great for us with a small child.

Grounds: Beautiful! Clean and serene. The grounds are immaculate. No garbage anywhere and all the shrubs and flowers are pruned to perfection.

Service: check-in was a bit slow as the front desk seems to be understaffed when we arrived. The staff at the front desk was courteous and helpful. The waiters and bartenders were great and even better when we tipped. (We always tip at all-inclusives, even though tips are supposedly included, because we find that the small added cost from tipping adds significant value to our vacations.) The room cleaning service was also great. The only complaint is that they seemed to show up too early for turndown service. They were always knocking on our door right as we were getting out of the shower at 6pm.

Beach: very clean in the beginning of the day with some seaweed washing ashore throughout the day. But this is normal for the Caribbean. The only complaint about the beach is lack of palm trees. They have palapas for shade, but palm trees would be nice for added shade and character. The palapas on the beach did fill up rather quickly, but we had no trouble finding a few chairs during our stay, even in the middle of the day.

Pool: We spent most of the time near the kiddie pool. The pool is only about 1.5 ft deep, which was nice for young kids. In the afternoon, the hotel pumped hot water into the kiddie pool, which made it very warm and pleasant for kids to swim in. I wish they had done this earlier in the day though because in the morning, the kiddie pool was chilly. The infinity pool was beautiful and had a nice swim-up bar. The other adult pool was also nice, but very cold the few times I tried it. The other great feature about the pool area are the cabana beds. We reserved one every morning near the kiddie pool and it was the best! We spent the entire day there and our child even slept on the cabana bed in the afternoon.

Food: Amazing! In fact, I can safely say it was better than the food at other all-inclusives we have stayed at. It was comparable to the restaurants at non-all-inclusive resorts, such as the Westin and Hyatt. We ate at all the restaurants, except Bordeaux and found them all to be phenomenal with a few very minor exceptions. The sushi at at the Himitsu and at the buffet wasn't amazing. The Italian food at the buffet wasn't as good as at the Italian restaurant, but that's to be expected since Italian food is better when it's served fresh off the stove. The Italian dishes at Portofino were impressive. El Patio, the Mexican restaurant, was great. You can't go wrong with Fajitas or Tacos. Overall the World Cafe was great considering that it's a buffet. We loved the Mexican station at breakfast. It was a nice change from eggs and bacon. Also, the dessert at the buffet as well as everywhere else at the resort was very good.

Overall, I would recommend this resort to anyone looking for a luxurious vacation. The resort caters to adults as well as children. Those who want to get away from children, should consider an adults only all-inclusive resort like Secrets or Sandals.

  • Stayed: March 2010, traveled with family
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5  Thank Gl0beTr0tter05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 9, 2010

Dreams Riviera Cancun

Check-in
Very efficiently done as you are given a beeper which goes off when your room is ready. We transferred from another hotel around 11am and had lunch and the room
was ready at 1:30pm. Main lobby is very impressive.

Rooms
We were in bldg 1 rm 1328 which had a garden and ocean view. The rear was
a road but no windows on that side and the door were very sound proof. We had a king size
bed. The rooms aren’t that spacious but do seem roomy anyways. The bathroom
has two vanity sinks, Jacuzzi bath, walk-in shower, and separate toilet unit. The
rooms are very upscale in décor. The hall was a outside wall so no noise.

Beach
Beach is okay has an unusual amount of seaweed which is machine groomed
every day. There are lots of hotels along the beach and the other way takes
you into Puerto Morelos 40 minute walk.

Pool
Large kid’s pool and ping pong tables in water to enjoy. Large adult pool
and also two separate hot tubs. There is a large infinity pool. Lots of beach and pool chairs. You can only leave your towel on a chair 30 minutes which works well.

Food / Bars
World Café-buffet style. They put white tablecloths for dinner. There is
Chinese station, American station, Pasta Station, Japanese. The fruit was
Mostly honeydew, cantaloupe or watermelon. Could have a bit more variety
on the fruit table.
Restaurants
Beware not all restaurants are open every night so be sure to check your
daily newsletter to see which are closed. Each one is closed twice during the
week. No reservations are required and if you go at 6pm opening time you can get right in otherwise by 7 pm to 8:30pm you could have 1 or more wait. You are given a beeper and can sit in the main lobby with entertainment in the meantime. Dress code for
men shirts with collar and long pants no sandals. Women mostly had dress
on but can where anything.
Bordeaux- French cuisine and very good ( adults only )
El Patio- Mexican and Tex-Mex classic food
Seaside Grill-menu only for lunch try the shrimp cocktail and grilled seafood
at night and is outdoors.
Barefood Grill- snack time, hot dogs, hamburgers and chicken
Himitsu- Pan- Asian Cuisine- need reservation if you want to sit at
flaming fixed course dinner bar- excellent food here. I had shrimp which
was delicious and my husband had green beef curry which was excellent.
Portofino- Italian-Mediterranean food.

Be sure to try the CoCo Café which has premium coffee latte, espresso, cappuccino and hot chocolate. They have a dessert table with cookies, cakes, and small deli sandwiches.
I recommend the apple strudel as it was delicious.
For $200 you can have a romantic dinner on the beach for 2.
There are 6 bars altogether with a great swing bar on the beach.

Kids program (age 3 to 12)
The kids explorer club area was behind our building and it was quit extensive with Chichen Itza climbing wall, fireman’s pole and water fountain, planetarium with constellation dome ceiling, sandcastle competitions, arts and crafts, movies on the beach,
ocean trampoline and weekly campout adventure. Beepers are provided to parents in
case you need to be contacted. The club is open till 10pm at night and will take you
child to dinner and keep them entertained. Playground also on beach. There seem
to be lots of kids the week we were there due to spring break.

Entertainment
Some nights the entertainment was lacking such as a juggling and comedy show done
by one man. Main lobby had good musician playing one night was a man who sounded
exactly like Tom Jones that sang for over an hour.

Internet
Requires a password from the office to work. $17 a day or $70 a week

All and all I would go back again and it is a great hotel and well maintained and managed. I have a map of grounds if you want a copy.

  • Stayed: March 2010, traveled as a couple
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5  Thank booking123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 8, 2010

We took our two teenage children for a 6-night Spring Break vacation at the Dreams Riviera Cancun. For years we have been renting villas in the Caribbean and we were somewhat apprehensive about all inclusive resorts, and Mexico in general. I must admit that our family had one of the best Spring Break vacations ever.

The hotel is beautiful and new. No detail has been overlooked. The service is excellent and the facility is first class all the way. The hotel is well located with easy access to the airport, Mayan ruins and lots of outdoor activities for the kids (swimming with the dolphins, ziplines, etc.).

After years of visiting Virgin Gorda, St. Martin and St. Lucia, I was surprised that the kids are already talking about a return trip to the Dreams Riviera Cancun. If you go, remember to eat early with kids as things get busy around 7 pm. Better yet, let them get room service and have a romantic dinner with your spouse. Also, take advantage of the free Hobie Cat and ocean kayak rides. Not only do you get the free use of the sailing equipment, you can ask one of the attendants to go along if you are beginners (this is free, too). Very pleasant and helpful sailing staff.

All in all, this is a great place and it has to be among the best of the all-inclusives in the area.

  • Stayed: March 2010, traveled with family
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3  Thank TimS80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 8, 2010

Beautiful Resort!!! nice beach, nice rooms, Great Spa!! But if you are looking at getting away from kids you can cancel your reservations now!! There are a ton of families with children at this resort. children who were not, as per usual being supervised by anyone including their parents!! running up and down the halls of the resort at 1am screaming and slamming doors! and the hotel was allowing children and people to bring food down to the beach were seagulls proceeded to swarm them while they were throwing food in the air to feed them, then the seagulls fly over and poop on your chair and towel or even you personally.. most of the specialty restaurants were a 2 1/2 hour wait to even get a table. and the food is marginal, not worth waiting to eat. we usually choose adult only resorts but we thought we might try this one since it's new and thought most people would stay home with the economy "being so bad".. forget that, this place was booked! there were a ton of weddings going on there as well.. so i would imagine that this resort is offering deals deals deals to anyone, i know we sure did not get one. oh and the rooms with the plunge pools on the terraces, NO PRIVACY AT ALL! we even had friends staying on the 5th floor with a jacuzzi on their balcony, NO PRIVACY! Oh and here is the nail in the coffin for me, they made us pay an extra $500 dollars to get king size bed, otherwise all you get is 2 twin beds!! this upgrades you to the Preferred Club where you can go eat better food drink better wine and get free internet as well, as long as the kids are not on the computers that is!! which they were!!!!! constantly!!! Again TO MANY UNSUPERVISED CHILDREN AT THIS RESORT!!!!!

  • Stayed: March 2010, traveled as a couple
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1  Thank redgossamer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 7, 2010

My husband and I booked a 6 apple square deal for the first time. All I can say is that I was pleasantly surprised from start to finish. Way to go Apple Vacations. Now for the review of the resort! This was one of the best relaxing, luxurious vacations I've ever been on.
Check in at the resort took about 5 minutes. The main lobby is just beautiful. The minute you walk in you know you're going to be well taken care of for your stay. The pools were very nice (unfortunately the weather was very cool at night and the water reflected that). The beach is manicured every morning and it as smooth as silk!
The food at all of the restaurants was delicious!
The World Cafe is best for breakfast; I would skip going there for dinner.
The Ocean and Barefoot Grill is best for lunches.
Bordeaux, Portofino, and The Patio all have great ambiance and menus that are extensive and impressive.
We didn't have a chance to go to Himitsu.
The rooms are exquisite, I believe most of them have some sort of an ocean view. It's breathtaking.
Make sure you try the Mexican Iceberg drink! (Corona with a bit of frozen margarita floating on top! YUM!)
The golf package that is included (there are cart fees and tee time fees) is well worth it. The course at Iberostar Play Paraiso is great and the food and drinks are all included!

  • Stayed: March 2010, traveled as a couple
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3  Thank Bunky12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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