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“Beautiful resort.lots of children”

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Dreams Riviera Cancun Resort & Spa
Ranked #10 of 25 Hotels in Puerto Morelos
Certificate of Excellence
GreenLeadersSilver level
Saanich, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Beautiful resort.lots of children”
Reviewed April 23, 2014

Beautiful clean resort. Club room was beautiful and clean but smelled musty. . Service was great especially on the beach. In the club section the waiter brings a cooler filled with your favourites. Nice!!! If seats are reserved for longer than half an hour and you ask security they will get you a seat. We only had to wait one time the entire week for a specialty restaurant but the resort was only half full so I can see there could be waits if the resort was busier.
Unfortunately they still have a company there promoting their " rewards program" .
It is not a rewards program. It is basically a vacations sales much like time sharing. After getting off to such a beautiful start to our vacation it was very disappointing to have the staff misrepresent themselves and their motives so blatantly. Pool closes at 6. Kind of early for us.appeared to be a great place for kids. The water was rough enough that activities had to be cancelled several times. No water trampoline as I believe it says there would be and the on site trips I.e snorkelling we're pricey.

Room Tip: Club rooms with added value are worth considering however internet is poor everywhere.
See more room tips
  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mimi699
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerenciaDRERC, Guest Relations Manager at Dreams Riviera Cancun Resort & Spa, responded to this review, April 24, 2014
Dear mimi699:

We appreciate you have taken the time to write a review about your stay with us.

Thank you very much for your detailed suggestions. Our guest’s feedback is truly important for us and we will consciously revise all of your remarks.

We look forward to have the honor of welcoming you back home to offer you a truly remarkable experience .

Sincerely,

Dreams Riviera Cancun.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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Traveler tips help you choose the right room.   Room tips (1,652)
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English first
Surrey, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 23, 2014

Myself and my partner have just returned from this location. We were attending a friends wedding, whilst also being on our honeymoon. The biggest thing to note is this is not a intimate, calming, romantic venue in anyway at all. It is catered for screaming children and 'chav' families. There is no privacy, nowhere at all for a newly married couple or a couple about to get married to stay away and have a nice quiet time.
The honeymoon package - charged a small fortune to receive a room in front of the pool with music all day and night, sparkling wine and some fruit. (not overly worth it and the room is no different to other rooms)
The wedding - the hotel just charge and charge and charge. if you want shells, ribbons, a knife to cut the cake, to play your own iPod, guess what … you have to re mortgage your house. They sting you with extra charges on the day and tell you there and then too (just to add a personal touch to your special day). Also the venue of the weddings are generally at the pool, people are not ,moved and your photos from friends and family WILL feature people sunbathing and probably the obligatory man in speedos!!! After the wedding and small celebrations - there is nothing to do. every night you would see a bride or two walking around the lobby and the wedding party sat looking deflated because just as the party was starting it was all over. By the way, they whack out at least Two - Three weddings a day… so you won't be the special bride that is walking around.
I would not recommend getting married (due to the prices) and defiantly would not recommend a intimate, romantic, calm getaway to this resort at all.

Three pools, one children's pool - babies in attendance mainly. A sports pool - teenagers throwing balls all the time and loud music. A infinity pool - you would assume this was a adult pool, due to the swim up bar and the size, however the children all play in this pool, sit on the swim up bar seats and play ball games in here too. Oh nd don't bank on getting sun beds, the rules state any beds left for thirty mins un attended they will remove property to free up the beds…. they don't, and unless you get up at 0630am in the morning you cannot secure a sun bed.
The resort itself was clean and tidy.
The food was just lovely, however, if you do not mind waiting for over an hour at times to eat dinner then thats fine. They have shows that start at around 1830hrs, at the same place that the food is served and so people who get there first they sit at the table, eat and then they sit there to watch the show!!! Some of the restaurants were shut without notice for some of the wedding parties.
The alcohol was all named and the selection was vast.
The rooms were clean. The smaller (cheaper) rooms are shoved at the back. the noise level of the road next door and the residential streets are ridicules. The next graded rooms are fine, but you will be facing the pool, this is not a massive issue, but for a intimate venue, the noise could be frustrating. The next room, the suite, lovely rooms, no different from the lower priced rooms. overlook the pool, but appear to be closer to the entertainment and the noise. for the price of the upgrade the only thing you are paying for is the double sliding doors, as nothing else is different in the room.
The beach was fine, but if you walk along the beech front you will end up in a nudist resort…ooppss!! or along the other direction is more hotels that do not allow you to walk to far.
There are waterspouts - engines you pay for, everything else is free - but they are limited and not all that great.

Don't get me wrong if you have children then the venue is perfect. As the food is fine and catered for them, the entertainment was okay but very repetitive, the staff are fine and you can feel safe allowing your teenagers to stroll about the hotel alone.
To be honest i would not recommend friends and family to this venue, I do not think they would enjoy it.

Room Tip: not much to state
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank amy y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerenciaDRERC, Public Relations Manager at Dreams Riviera Cancun Resort & Spa, responded to this review, April 24, 2014
Dear amy y:

I have just received the sentiments and comments you expressed to me in your email and I can understand your impressions and dissatisfaction with our Hotel.

I am terribly sorry that we have not lived up to your expectations on your recent stay.
I will discuss the concerns with our Executive Management team in addition to the individual department heads involved in making the corresponding adjustments.

It is our endeavor to consistently strive to maintain the highest levels of quality and service upon which we have built our fine renowned reputation.

Please accept my sincere apology for these isolated incidents and rest assured it certainly is not representative of the high standards we strive to achieve.

Miss amy y , the world-renowned reputation of Dreams Riviera Cancun worldwide is built on commitment to exemplary service. We value your patronage and thank you for taking the time to provide us with your comments and concerns.

It is only through feedback from valued guests such as yourself that we are able to improve in the services of our hotel.

We would like to let you know that I will do the necessary changes in our operational procedures to minimize these kinds of issues in the future.

We will making internal changes in our personnel to make sure that we don’t have another negative experience with the services we provide.
.
Hoping you will allow us the opportunity to indulge you in the service standards that has given AMResorts Hotels their international reputation.

If I may be of any additional assistance, please feel free to contact me


Sincerely,

management assistant,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed April 23, 2014

I stayed at Dreams with my wife and 12 year old daughter for a four day trip over the Easter long weekend. The resort is very nice, and one of the best all inclusive alternatives I have seen. Here are the highlights:
- the service level for the entire resort is top notch. The best waiter in the whole place was Martin in the World Cafe, and we insisted on staying in his section every day for breakfast. He never had us wait for anything, and was extremely attentive.
- the food was very good, but parts perhaps need a little bit of work. Breakfast buffet is huge, and should basically be able to please everyone. We had eggs every day, and we also loved the selection of fresh fruit every morning. Sometimes, there seemed to be a shortage of bacon, but that did not bother us too much. Lunch at the pool/beach bar was a little boring, as both the pool restaurant and the beach restaurant (Oceana restaurant) had essentially the same menu! My wife does not eat anything with gluten in it, so she struggled with what essentially became a pretty monotonous selection for lunch. We ate dinners only in the a la carte restaurants. The French restaurant was the best, but we heard that the Asian restaurant was even better. We ordered the beef main course at the Italian restaurant, and both times we ate there, they struggled to get the beef cooked properly. A medium rare order for steak came in as well done, followed by the second steak at blue! That should be avoided in a better restaurant.
- The beach bar and pool bar were always busy, but the level of service was first rate. The quality of the drinks available everywhere was excellent, and if you ask, you will get premium alcohol (Grey Goose, Crown Royal, etc.). Even the house red wine was drinkable, probably the best red wine I have ever had at a Caribbean all-inclusive (not that it was superb, but it was acceptable, which is not the case).
- The resort is kept in excellent condition, and our room was always very well maintained. We did order the Preferred Club level of rooms, but I think the whole resort was in great shape. No bad smells, no bad service anywhere.
- The wireless internet is basically useless. If you need to access internet, find a way into the Preferred Club lounge, and use one of their desktop machines, which worked just fine. I could never get the wifi to work. I think they are changing it soon, but I have read that they are changing it over reviews since Christmas 2013, so I wonder if/when the change will actually happen.
- I would say that the staff running the 'entertainment' around the pool/beach were somewhat invisible, and I only say this because our previous Dreams experience was at Dreams Tulum where the entertainment/activity staff were way more visible and friendly. Could be that others found them different than us, but this is purely my observation.
- The resort is very family friendly, with lots of kids there. I would not necessarily recommend this one for singles or couples, but that would be my choice. There were certainly couples, groups of adults (no kids) there, but the resort does have lots of kids (of course, it was Easter!).

Overall, I think that Dreams does a very good job with their resorts, and I had a great time.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank CGToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerenciaDRERC, Guest Relations Manager at Dreams Riviera Cancun Resort & Spa, responded to this review, April 24, 2014
Dear CGToronto:

Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allow us to improve our service levels and product.

It's our most pleasure to learn that your stay was a wonderful one while you were impressed with our service and facilities. We appreciate your gracious comments as it shows our consistency in maintain the Secrets Resorts brand standards. Your feedback has been shared to the team as a motivation to keep up our work.


Best Regards,

Dreams Riviera Cancun
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 22, 2014 via mobile

We stayed here on our honeymoon between 1st - 13th April and we couldn't have chosen a more perfect location. From the moment we arrived to the moment we left we received the highest levels of customer service of any holiday we've ever been on. Nothing was too much trouble and every member of staff we came in contact with was extremely friendly and genuinely wanted to make our holiday perfect.

We upgraded to Preferred Club ocean view room which we highly recommend. The beach was beautiful, we had read some reviews prior to going about the seaweed but it wasn't bad at all and is a very small price to pay for what was an immaculate beach. The restaurants were all fantastic and it was hard to choose where we wanted to go to each night.

Particular highlight was the cocktail bar in the main lobby, the 3 waiters there are outstanding and never leave you waiting long for your next drink... We recommend a mud slide and Miami Vice!

Our room was beautiful with a gorgeous king size bed and the amenities in the room were fabulous including an all inclusive mini bar and snacks. The maid service was exceptional and each evening our bed was turned down and a handy newsletter was provided giving information about the following days activities, weather and special mentions.. Birthdays, weddings, honeymoons etc. Added bonus was having great wifi reception in our room too.

Amazing weather, fantastic people and exceptional service. This was a honeymoon to remember and we hope to return to Cancun soon!

Stayed April 2014, traveled as a couple
Helpful?
4 Thank Laurie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerenciaDRERC, Guest Relations Manager at Dreams Riviera Cancun Resort & Spa, responded to this review, April 23, 2014
Dear Laurie S:
We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor.

We are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments here and have shared it with our team.

We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort.

Best Rewads,
Dreams Riveira Cancun
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Steubenville, Ohio
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 22, 2014

I would highly recommend this resort. The place was spotless. You will want for nothing. The food was not quite for our taste, but if you go hungry it is your fault. The service was great. The pools were great and the small bungalows on the beach were first rate.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Butch F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerenciaDRERC, Guest Relations Manager at Dreams Riviera Cancun Resort & Spa, responded to this review, April 23, 2014
Dear Butch F:

Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Dreams Riviera Cancun.

I was delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service.

We look forward to have the pleasure of having you back home in the near future.


Dreams Riveira Cancun
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilmington, North Carolina
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 21, 2014

I would recommend this place to everyone! The resort, staffs, and amenities are top notch! We visited for a wedding, and they went above and beyond to make it exceptional. Dreams is a great get a way for singles, couples, and families with children. Can't wait to return!!!!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kbaker81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerenciaDRERC, Guest Relations Manager at Dreams Riviera Cancun Resort & Spa, responded to this review, April 23, 2014
Dear Kbaker81:

Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allow us to improve our service levels and product.

Your comments will serve as an inspiration to our team to continue working with passion, ensuring our valued guests have an enjoyable and memorable experience with us.
Best Rewads,

Dreams Riveira Cancun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 21, 2014

I can not begin to tell you how amazing our stay at dreams was. First and foremost the resort is extremely clean from the grounds to the rooms everything was well maintained. The food was above average as was the service. The pools were perfect and they all had lifeguards which was a plus. What really stood out to me was the staff at the lobby bar in the evening, the three musketeers as we know them Jose, Antonio, and faustino really made this vacation worth every penny. We became friends with these three gentlemen and let me tell you they would give you the shirt off their back. I really can't say enough about them I honestly miss these guys. I can't forget our bartenders at the pool also Daniel and Clever did a great job. Overall I give this resort a 10 out of 10 and can't wait to return.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nick S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerenciaDRERC, Guest Relations Manager at Dreams Riviera Cancun Resort & Spa, responded to this review, April 23, 2014
Dear Nick S:

We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor.

We would certainly be glad to have you back for another round of a wonderful stay. Please feel confident to reach us prior your next visit at info.drerc@dreamsresorts.com if you need assistance prior arrival.

We look forward to have you back at Dreams Riviera Cancun, your home in the Mexican Caribbean.


Best Rewads,

Dreams Riveira Cancun
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Dreams Riviera Cancun Resort & Spa

Property: Dreams Riviera Cancun Resort & Spa
Address: Carretera Federal 307 | Chetumal–Puerto Juárez, Benito Juárez, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Puerto Morelos
#5 Romantic Hotel in Puerto Morelos
#6 Family Hotel in Puerto Morelos
#10 On the Beach Hotel in Puerto Morelos
#10 Top resorts Hotel in Puerto Morelos
#10 Luxury Hotel in Puerto Morelos
#10 Spa Hotel in Puerto Morelos
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Dreams Riviera Cancun Resort & Spa 4.5*
Number of rooms: 486
Official Description (provided by the hotel):
The luxurious Dreams Riviera Cancun takes its personality from its incredible location — just 30 minutes from the "hot" excitement of Cancun yet right on the "cool" Caribbean close to Playa del Carmen and many other of the Mayan Riviera’s most sought after sights. Most importantly, it is an enchanting wonderland where families, couples, singles and friends enjoy all the pleasures and privileges of Unlimited-Luxury® where everything is included. Your whole being will relax immediately, surrounded by our large sun-dappled swimming pools and a sugar white sand beach. To this, add lush tropical gardens and of course, our fabulous palm-filled beach. Your day and evening activities range from exciting to purely relaxing — with plenty to do for everyone including endless land and water activities, a world-class Dreams Spa by Pevonia and fitness center, nearby golf and much more. "Home" features the uniquely shaped octagonal room or suite, beautifully appointed with a private balcony, marble floors and full marble bath area with Jacuzzi tub and dozens of other luxury amenities and conveniences that anticipate your desires and fulfill them instantly. ... more   less 
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Also Known As:
Dreams Riviera Cancun Resort And Spa
Dreams Riviera Cancun Hotel Puerto Morelos
Dreams Riviera Cancun Resort & Spa Riviera Maya, Mexico - Puerto Morelos

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