From the outside, it may not look like much but step inside the gate and have your initial thoughts transformed. Casa Toucan is small oasis in Puerto Morelos. Located near the town square, the malecon and great restaurants, you will not find a better property to sit down your luggage. Beautiful lush gardens, sparkling dipping pool and the view you visited the Riviera Maya for. The beach is just outside the gate of the property: flat, wide, white sand await you. Never too crowded and a leisurely pace it is the beach solitude you have been craving.There are three units to choose from and each offers what you're looking for: comfort, the ocean and tranquility. Jon the owner and our host, is welcoming and easy going. For the money, you will not find a better value in Puerto Morelos.
My mother and I stayed in Casa Toucan 1 for four nights. The layout was great for us with two bedrooms and two bathrooms. The bathrooms were newly renovated and very nice. The beds were comfortable and each bedroom had more than enough built-in storage space for all of our belongings. The AC did a good job cooling down the bedrooms at night.
It was really nice to be so close to the town square - it is about half a block away. There are lots of good restaurants very close by. We enjoyed dips in the small pool and hanging out in the ocean. We were the only guests at Casa Toucan during our stay so we had our pick of beach loungers and mostly lounged by the pool. Most days someone would come to rake the seagrass from the beach.
Jon, the owner, lives on the top floor of the complex and was very hospitable. We always felt safe during our visit and would definitely come back to Casa Toucan for another stay.
This is the second time we have stayed in Unit 1, and we are very happy we did. Unit 1 has had lovely renovations to the bathrooms, and a kitchen remodel is planned for later this year. Can't wait to go back and see it! The grounds are lovely, and the new additions to two other units have only made the whole space more gracious. Jon and Alicia are, as we had come to expect, such delightful hosts of the property. A word about a previous review - any difficulties from the new plumbing (and they were only occasional and mild) will be soon fixed - Jon is very proud of their property and really keeps on top of things. April weather was great, as March had been last year in Any time us a good time to be in PM at Casa Toucan.
We stayed for 4 days in unit 2 which had a nice balcony overlooking the pool and beach. The location was the best! Walking distance to the square, shops and many restaurant. The unit itself was spacious, clean and had an adequate assortment of cooking supplies. The bed was very comfortable; however the reading lights were on bed tables that were much too low , so reading in bed was not a good option. The top of the walls of the bedroom are open about 18 inches on 2 sides so that light and sound (TV) from the living space could not be blocked out.As we are older folks and have different sleeping habits, this was not ideal. The owner , Alecia was most helpful and did not intrude on our privacy . The pool was small, but fine to take a dip in. We found the gate to the beach extremely hard on our old joints as there is no handrail; however, there is public access a block away so we used this to do our beach walks.All in all we enjoyed our stay.
My wife and I stayed at this exceptional property for 2 weeks in Feb. This was our second time visiting Casa Toucan. We have stayed in 2 of the 4 units on the property. I take exception to some points in the previous review and wish to relate our experience. First of all the owner supplies complete, detailed and accurate information about the area, property including rules and regulations. Absolutely no surprises! Read them. Shared outdoor common area works great, only 3 other couples at most and plenty of space, chairs, tables and room in the pool / hot tub. We have found that the owners being on site is a MAJOR positive in our holiday. If you need something fixed, adjusted, advice, directions or just an opinion on where to find a great breakfast, they are always available. It's like having the ultimate concierge service; accommodating, friendly and discreet. We have met many other couples during our times at Casa Toucan whom express the same opinion. Check out next winters availability calendar, booking up quickly with return guests. I'm one of them.
We Stayed at Casa Toucan in Mid-March 2017. We were a party of four adults and stayed in the two-bedroom unit, Toucan 1. The location is great, with (gated) access to the beach and walking distance to all the restaurants and attractions in the lovely village of Puerto Morales.
I cannot comment about the other units in the facility, but I found Toucan 1 in need of some improvement.
John, the property owner was very accommodating. He thoroughly answered all the questions we had about the property and the town prior to our arrival. (once the contract was signed he sends very helpful detailed information). He quickly responded to a few maintenance requests during our stay including cutting a vent in the (temporarily) boarded-up window opening in one of the bathrooms to get rid of the smell of sewage.
Yes, the biggest problem in Toucan 1 is the odor of sewer gas that emanates from both bathrooms. The odor varies throughout the day from tolerable to overpowering. Besides the vent that John cut, we tried capping the drains when we were not using the sink and shower. Both had minimal effect. I suggest before you rent this unit that you inquire about the status of this issue. Why wasn’t this mentioned anywhere in the paperwork that otherwise thoroughly described the details about the property and the owner/renter responsibilities?
In our opinion, the pots and pans, drinking cups and some of the furnishings were well used or worn out and in need of replacement - Not the quality we expected for the price paid. Besides weekly maid service, the Kitchen needs to be thoroughly cleaned.
Also worth noting, contrary to the amenities section on Trip Advisor, Toucan 1 does not have its own Patio, Deck or Terrace. The sliding door opens immediately to a table and benches that are part of the “common area” and the rules state it must be kept free of possessions when not in use. The hot tub described by John as “make-shift” needs to be running constantly in order to stay hot. At one point however, we were told not to keep it running. This rendered the hot tub pretty ineffective
I must agree with another TA poster about having the owners on-site. It can be a mixed bag. We felt as if we were being observed for any possible infraction of the numerous rules.
I would suggest that before you choose to make a reservation that requires a non-refundable deposit you ask to review the rental contract and the rules and regulations. The owners, John and Alicia are proud of their property, but the primary theme is, “This is our home.” Rather than “You are our valued guests/customers.”
It is a challenge to write a mediocre review, The location is awesome, and the facility has great potential. A few improvements will indeed make it paradise.
Great location within walking distance to town and numerous wonderful restaurants. The unit was lovely, clean and right on the beach.