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Puerto Morelos
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Reviewed 4 weeks ago

Great service, great food, great drinks, always kept looking so beautiful. Beautiful pools beautiful views, wonderful waiter staff at restaurants, lots of choices of food and restaurants. Would love to go back

Date of stay: January 2020
Review collected in partnership with this hotel
Thank kellyml4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMELCIDRESORTS3, Gerente at Ventus at Marina El Cid Spa & Beach Resort, responded to this reviewResponded 4 weeks ago

Dear Kelly,

Thank you very much for taking part of your time in sharing your positive comments for our resort on this platform.

We are delighted to realize that you had enjoyed an amazing stay and excellent vacation experience at our resort.
You can be certain all your positive remarks will be shared with our administration in order to recognize the quality service of our entire team.

We hope you return to our complex soon, we will be happy to be your hosts again.

Best regards,
Ricardo Bustamante
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

This policy of all inclusive that includes alcoholic drinks should change. There should be an option to exclude alcoholic drinks for a reduced price or to give current members meals and drinks free. Members already pay an annual fee on top of an expensive membership. For this reason we will not recommend friends and family to join. If they want to visit the resort it will be cheaper to go through a travel club offered by COSTCO or Direct Buy. We met only two couples who were actual members. Also El CID picked us up from the airport but no shuttle was available to take us to the airport. We were told the taxi would charge us $40 USD but they charged us $44 USD.

Date of stay: January 2020
Review collected in partnership with this hotel
Thank jtguanci
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMELCIDRESORTS3, Gerente at Ventus at Marina El Cid Spa & Beach Resort, responded to this reviewResponded 4 weeks ago

Dear guest,

I would like to start by thanking you for choosing our resort and for sharing your recent experience with us and the users of TripAdvisor.

We are pleased to determine in your positive score that all in all this was a pleasant vacation at our complex, nevertheless, it is a shame to identify that our all-inclusive plan has not met all your expectations. For our resort, it is of utmost importance to provide the best service and we can assure you it was never been our intention to avoid our guest form having a memorable holiday. Nevertheless, we will make sure to reinforce with our personnel the value of providing our guests with the appropriate information to their needs and be able to continue offering the etiquette service that distinguishes our brand.

We hope to have another opportunity to be your hosts and restore your confidence in our resort in the future.

Cordially,
Ricardo Bustamante
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

The staff at El Cid is amazing! Everyone was very welcoming and helpful. The cleanliness of the resort is beyond impressive. My first all-inclusive and I was very impressed. Jesus at the lobby bar was so much fun to talk to and enjoy some of the special drinks!

Date of stay: January 2020
Review collected in partnership with this hotel
Thank Trapper244
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMELCIDRESORTS3, Gerente at Ventus at Marina El Cid Spa & Beach Resort, responded to this reviewResponded 4 weeks ago

Dear guest,

Thank you very much for taking minutes of your time in sharing your comments and evaluation for our resort on TripAdvisor.

We are very happy to conclude that this first visit to an All-inclusive resort has exceeded your expectations, for Ventus as well as for the rest of El Cid Resorts destinations it is our aim to create the best vacation experience for our guests.

It will be a privilege to have the opportunity to continue being your vacation spot in the future.

Warm regards,
Ricardo Bustamante
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

I spent a glorious seven days, traveling with my Mom and Aunt, both in their 80s, to Ventus. The locations, resort, dining experiences and events are second to none in the area. The resort is well managed, and served by people who really seem to care for the guests enjoyment. I highly recommend. If you can get a room with an ocean view, it is absolutely worth it! Will return again and again.
The beach is a bit challenging with the coral from the 2nd largest barrier reef in the world with eyesight, but I was in the ocean almost every day we were there. The golf carts for my elderly mom and her sister made this a great vacation, old and young alike. The physician was outstanding to take care of a minor wound my mother received.

Date of stay: January 2020
Review collected in partnership with this hotel
Thank 990natalieo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMELCIDRESORTS3, Gerente at Ventus at Marina El Cid Spa & Beach Resort, responded to this reviewResponded 4 weeks ago

Dear Natalie,

I would like to start by extending our gratitude for your time in sharing your recent experience at our complex with the followers of Tripadvisor.

We do not have enough words to describe how pleased we feel to identify in your review that your family and you had enjoyed a memorable holiday in Ventus as well as that our entire facilities, amenities, and service were of your liking.

For all the members of Ventus at Marina El Cid, It will be a privilege to having you as a guest of our resort in the future.

Cordially,
Ricardo Bustamante
General Manager.

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Reviewed 4 weeks ago

staff was very friendly. rooms were excellent and clean. Lots of choice of food, which was okay. A lot of options for tours and things to do on site if you don't want to leave the resort. Presentations were a bit too long, taking up almost two of our days.

Date of stay: January 2020
Review collected in partnership with this hotel
Thank rosyschneider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMELCIDRESORTS3, Gerente at Ventus at Marina El Cid Spa & Beach Resort, responded to this reviewResponded 4 weeks ago

Dear Mrs. Schneider,

First of all, I would like to thank you for granted to Ventus at Marina El Cid the opportunity to be your host.

We are very glad to hear that this first stay at our resort was a wonderful vacation experience where your needs and expectations were met.

Thank you also for your observations in regards to the presentation we will make sure to share your comments with the area involved.

We look forward to your return to our facilities in the future.

Sincerely,
Ricardo Bustamante
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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