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Traveler rating
6,916
3,028
1,028
385
282
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40 - 45 of 11,639 reviews
Reviewed 3 weeks ago

A small friendly hotel and the staff are excellent. The beach is good and there were plenty of sunbeds. Some building work taking place on site in the restaurant area, but this was not a problem. Standard of cleanliness excellent and we would would certainly stay here again.

Date of stay: September 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
Thank rthomas782
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago

The pampering began from the moment we walked into this gorgeous oasis and continued throughout our perfect stay. Beautiful sunken living room with dreamy beds, jacuzzi for 2, stunning views, fabulous pools, over the top restaurants! Do stop at Mercuri-the French restaurant, it was so incredible, we went 3x. The shows were great. We were so content, we never left the resort. Didn't want to.
The staff. Wow. They become like family and will insure you want for nothing.
Once again, Now has proven why it is's brand is my favorite. The security of knowing you will get everything you want in a vacation is so comforting, you can really relax.
Thank you Jade. And Now Corporation. You are the BEST!
Linda

Room tip: Go for the split view - Ocean and Pool!
Date of stay: September 2019
    • Location
    • Rooms
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1  Thank LindaP1122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Enjoyed the stay at the Now Jade, the staff was great and the food was the best. I will surely be going back to the Now Jade!!! The location was great with a lot of activities to do. the pride that the staff takes to ensure my stay was wonderful was the best.

Date of stay: September 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Explore17923402978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago

We initially booked our vacation at the Now Sapphire. We have stayed at the Sapphire many times and love it but were moved to the Now Jade due to renovations at the Sapphire. We were disappointed. The service at the Now Jade does not compare to the service at the Sapphire. When we arrived we let them know at the registration desk that one of our party was celebrating her birthday. They assured us that the appropriate staff would be made aware and that a little something would be done for her birthday. They did not do anything. When we reminded them, they put an unwrapped piece of cake in her room on the table. When she returned to the room it was covered in ants. She let them know. They said "we will send someone to get it" and that was it. No apology, no replacement. We called room service for breakfast one morning and was told there was no coffee. Staff just did not seem to to put the guests first. I'm not a spoiled traveler but when I am booking a trip at a 6 star rated resort I would have expected better. Sadly we will not return to the Now Jade. I have to mention a few staff that brightened our vacation. Leoncio for breakfast, Isal, Juan and Chef William and his team for dinner.

Room tip: Top floors are quieter floors.
Date of stay: September 2019
    • Value
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3  Thank sapphirefans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Now Jade deserves an award for excellant dining, entertainment, cleanleness, and service. The food at all the restaurants were amazing, my favorite the Mexican. Service everywhere was top notch, Edgar in the buffet, Victoria and Agustin at Mixers beach bar Victoria always had a beatiful smile and Augustin made the best Sangritas. You guys rock. Now Jade is the cleanest hotel I have been to, They are immaculate, from the rooms to the grounds, bathrooms everywhere, there is always some one cleaning. The entertainment crew is the best. We had so much fun with them and enjoyed the crazy games at the pool!! Splash's pool bar is a riot, the poor bartender was always busy but always friendly. Beach and water is beautiful,no seaweed the first 3 days and very little after. We had a beautiful vacation and will be back soon

Room tip: We had room1217 with a partial ocean view and easy access to the pool and restaurants
Date of stay: September 2019
    • Location
    • Rooms
    • Service
2  Thank Frances M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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