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“Second time around.” 4 of 5 bubbles
Review of Now Jade Riviera Cancun

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Now Jade Riviera Cancun
Ranked #9 of 26 Hotels in Puerto Morelos
Certificate of Excellence
GreenLeadersSilver level
Halifax, Canada
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Second time around.”
4 of 5 bubbles Reviewed May 1, 2014

This was our 10th trip to the Mayan and the 2nd to the Now Jade.
This resort won't disapoint.
Good food , great service. The buffet has a great outdoor patio so that you can enjoy your breakfast overlooking the ocean.
Service was great and personal in the buffet. The hostesses walk you right to your seat and are always pleasant.
There is a great little coffee shop for your afternoon java or iced coffee and a snack.
Unlimited "a la carte" but you may a little wait at busy times.
Bar area can be at times busy but service is very good and alway pleasant and engaging.

Rooms are clean and you can a decent view of open gardens or a bit of the ocean as the buildings are stragically placed.
The beach in geat for long walks as you can go for miles if you choose. Unfortunately there was a lot of debris in the water infront of the resort from the tides. The beach could had been cleaner.
There is also a well equipped gym if you like to work out when you are on vacation and for runners the road outside the resort is good for a run that can take you in to Puerto Morelos if you choose.

Overall this resort is hard to beat. Great food and drinks, great service. Its smaller in size, well laid out so there isnt a lot of walking and a 25 minutre ride from the airport.
Definately worth a stay !

Room Tip: The rooms on the south side get afternoon sun but face a neighboring resort. The building over the a...
See more room tips
  • Stayed February 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank GC1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NowJadeRC, Social Media Coordinator at Now Jade Riviera Cancun, responded to this review, May 2, 2014
Dear Sir / Madam,

We were happy to read that you enjoyed all the facilities at the resort as well as the service provided by our staff. It is very much appreciated that you wrote and posted a review on Tripdavisor about your 2nd stay at Now Jade Riviera Cancun.

We are happy to read you enjoy the food, Coco Café, drinks and service. We’ll share your feedback with the entire staff to let them know your thoughts.

We appreciate very much your comments that help us to continue improving our facilities and services. We wish to have the privilege to welcome you again in the near future.

Best regards,

Olivia Rodríguez
Social Media Coordinator
Now Jade Riviera Cancun
info.nojrc@nowresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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8,058 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Chicago, Illinois
1 review
4 of 5 bubbles Reviewed May 1, 2014

We had a great time at the Now Jade resort. The resort is beautiful, food is delicious, and the service fantastic. Our favorite bartender was Darius, at The Mix bar. He treated us like regulars from the first day we were there. He is also very fast and seems to handle a full bar by himself, somehow. He was great! We will be back.

  • Stayed April 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank TinaColadaChi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NowJadeRC, Social Media Coordinator at Now Jade Riviera Cancun, responded to this review, May 2, 2014
Dear Madam,

On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your recent holidays in Cancun.

Thanks very much for your nice words, it is always a huge accomplishment for our staff and management to hear that our guests liked the resort and even more that they had a very good stay. Darius will be glad to read your great comments about his work. Thank you on behalf of him.

We very much appreciate your feedback that helps us to continue improving our facilities and services. We really hope to welcome you again in the near future.

Greetings from sunny Cancun!

Olivia Rodríguez
Social Media Coordinator
Now Jade Riviera Cancun
info.nojrc@nowresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northumberland
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed May 1, 2014

Having just returned to the UK from 10 days at the Resort over Easter I can safely say we had a good time.
The two staff hero's were Francisco in the Mix Bar and Pedro in the Carnival Buffet.
The weather was great and the facilities excellent.
The Spa I used once thanks to a daily promotion that they must have to do as the full Spa prices are extremely steep.
The Carnival buffer served a wide range of foods however most of the hot food was just warm no where near hot, made worse by putting food on stone cold plates. The Breakfast in this area was the best meal by far. The Italian Restaurant wasn't great only went once, The Mexican was okay (more American Mexican rather than authentic Mexican), staff in here were excellent. The French Restaurant the food was great but the service really poor (they need to take a leaf out of all the other Restaurants on site). We had to ask for our order to be taken after 30 minutes of waiting, then one starter never arrived. Shame as the food was good. Spice restaurant was fine but the winner by a clear mile both in service and quality of food was Cin Cin. Try here first!
The pool, beach and bar area was clean and the service excellent. The problem we had (maybe due to Easter Holidays) was that unless we where down in the pool area by 7.45am there was no chance of any sun beds. Marcello however who patrols this area and the beach is a credit to the resort, he will try to resolve everything.
The bedrooms were fine and the air con great. Try to get a sea view we didn't and regretted it! To conclude the resort is well run and clean, food good in some areas poor in others, the staff are great and the beach is lovely and quiet. The pool area is very noisy with the music from the entertainment that takes place (horses for courses!). David from the entertainment staff is a legend by the way.
Big negative was no free wifi - not good 17$ per hour 77$ a week! Made worse by only being able to get good reception in the lobby.
Would I return yes but loads of other places to visit first.

Room Tip: Book a sea view room!
See more room tips
  • Stayed April 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank NiallRogers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NowJadeRC, Social Media Coordinator at Now Jade Riviera Cancun, responded to this review, May 2, 2014
Dear Sir,

Thank you very much for your nice words and for sharing your good experience with us and with all our potential Tripadvisor clients.

Your valuable feedback will be shared with the operations staff, especially with Francisco, Pedro. David and Marcelo. They will be glad to read your comments about their work. Your observations about the restaurants will be shared with the Executive chef and Food & Beverage Director.

We very much appreciate your comments that help us to continue improving our facilities and services. We really hope to welcome you back in the near future.

Cordially yours,

Olivia Rodríguez
Social Media Coordinator
Now Jade Riviera Cancun
info.nojrc@nowresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 30, 2014

I have been to the now jade twice now and it never disappoints! The bartender at the mix (darius) was more then welcoming he remembers you and your favorite drink! That is so important! He knows what good customer serves is and he moves like a machine. No one goes unattended. Watching him work with all the other customers is amazing he makes everyone so happy! He makes sure everyone is enjoying there stay too the fullest! I was hoping he was still there, and he was! (cause I have referred so many people to now jade and they all had a good time) it was three years nice I had been there it was awesome too see him again. I also enjoyed the now entertaining team they work sooooooo hard! we got to know them trough that. All the shows ,pool and beach activities they give more then 1000 percent. They helped make my stay fun and supper funny. I not sure where they get all there fun and exciting energy from there the best! All off them! I would stay there any day of my life ;)

  • Stayed April 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jcoolhair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NowJadeRC, Social Media Coordinator at Now Jade Riviera Cancun, responded to this review, May 1, 2014
Dear Sir/ Madam,

On behalf of the entire staff of Now Jade Riviera Cancun and myself, we would like to take this opportunity to thank you for spending your stay with us, among all other resorts within this destination to enjoy your vacation in Cancun.

Thank you for your kind words posted. We are also really pleased to read that you found our staff attentive and helpful, especially from Darius. He will be glad to read your great comments about his work.

We are happy to hear you enjoyed the Entertainment team, shows, pool and the beach activities.

We wish to have the privilege to welcome you again in the near future.

Warmest regards,

Olivia Rodríguez
Social Media Coordinator
Now Jade Riviera Cancun
info.nojrc@nowresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Rapids, Michigan
1 review
5 of 5 bubbles Reviewed April 30, 2014

We stayed at Now Jade from April 21-28 with some friends and we had an amazing time. Everything at the resort was wonderful, and especially enjoyed the entertainment groups, they had made us feel very welcomed from the beginning and they did well at making people laugh during all of their shows. Darius at The Mix was fantastic too!! Would recommend anyone that visits this resort to stop by and say "hi" to him as he will keep you laughing and smiling the entire time!! Had also made a visit to the spa and was pleased with the service. Overall it was a great 7 days, and would recommend to any of my friends or family!

  • Stayed April 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Angie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NowJadeRC, Social Media Coordinator at Now Jade Riviera Cancun, responded to this review, May 1, 2014
Dear Madam,

We are most delighted to learn that you were impressed with our services and facilities at our resort .The positive feedback is very much appreciated and we are glad we met your expectations in those areas. Thank you for sharing your photo, we will share it with Darius.

Being in this industry of service, we believed in providing our guests the highest satisfaction, and nothing makes us happier than received a confirmation from you. We shall share your kind compliments with our team in particular with Darius.

We very much appreciate your comments that help us to continue improving our facilities and services and we wish to have the privilege to welcome you again in the near future.

Warmest regards,

Olivia Rodríguez
Social Media Coordinator
Now Jade Riviera Cancun
info.nojrc@nowresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Wayne, Indiana
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed April 30, 2014

I had booked a "garden view" room at the resort for my son's spring break. upon arrival, we were greeted with a drink, cold towel, and asked to wait until a representative was available. the check in process was quick and easy. I had read as much as i could about upgrading to the Preferred Club. when i made the reservation i decided not to do it. i couldnt justify the additional cost and didnt have a total idea of what the upgrade meant. after getting there and discussing with the representative we decided to upgrade. It was absolutely worth it. the upgrade includes exclusive access to the preferred club area which features continential breakfast, sandwiches during the rest of the day, open bar with top shelf liquor, and desserts at night. there is also a dedicated concierge. Also, the french restaurant at the resort (which was amazing) is exclusive to the Preferred Club members. The french restaurant is also available for breakfast to the preferred clud members. it was very relaxing to eat breakfast at the restaurant instead of fighting the crowds at the buffet for breakfast.
also included with the upgrade was a room with ocean view. ours looked down on the pools and ocean. it included a hot tub and large balcony. we loved the room and the location. the resort is just south of Puerto Morelos. it is a quick drive from the airport.

we liked the location of the resort. if you walk south on the beach, there one resort and then undeveloped beach for a couple of miles. very secluded and most of the time we were the only ones on the beach.

we sat by the adult only pool the entire week. there is only one other pool area and that has a swim up bar, and includes all of the normal activities, music, etc. that you see at other all inclusive resorts. we were able to get a "day bed" each day. all towels were on the chairs and cabanas each morning which eliminated the need to exchange towels or worry about a towel card.

all of the restaurants were excellent. they have a no reservation policy which we liked. you simply arrive at the restaurant and put your name on the list. it is easy to get into any of the restaurants until about 6:00 and then its starts to get busy. the longest wait we had was at the french restaurant. we arrived around 7:30 and it was a 45 minute wait. we went to the perferred club (they have wifi) and then checked back until we were seated.

This resort is definitely a smaller resort, which we liked. the main pool area seemed like it could get a little crowded. but since we stayed by the adults only pool it didnt effect us.

we liked the property so much we are looking at other related resorts for next year.

  • Stayed March 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank rzehr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NowJadeRC, Social Media Coordinator at Now Jade Riviera Cancun, responded to this review, May 1, 2014
Dear Sir / Madam,

Thank you very much for the compliments and for sharing your opinion here with others users of Tripadvisor.

The resort’s team wants to thank you for allowing us to be part of your holiday vacation. We are truly grateful for your review. Your feedback will be shared with the staff. They will be glad to hear they contributed to make your stay more enjoyable.

We very much appreciate your comments that help us to continue improving our facilities and services. We really hope to welcome you again very soon!

With kind regards,

Olivia Rodríguez
Social Media Coordinator
Now Jade Riviera Cancun
info.nojrc@nowresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palos Park, IL
Level Contributor
7 reviews
4 of 5 bubbles Reviewed April 30, 2014

Took about 3 hours to check in. When we arrived rooms (2) were not ready. They will try to hard sell you when you get there to join their time share. They don't take no for an answer. Food was a typical all-inclusive food...from a scale of 1-10 food is a 5-6. All in all, great weather, NO SNOW, and happy to spend time with the family. There were 7 of is and the grandkids had a ball. This resort is not located close to any towns or shopping. It is secluded yet there is enough there to keep you busy.

Room Tip: Rooms are just about all the same.
See more room tips
  • Stayed March 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank AL_Forte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NowJadeRC, Social Media Coordinator at Now Jade Riviera Cancun, responded to this review, May 1, 2014
Dear Sir,

Thank you for choosing to stay at Now Jade Riviera Cancun and for taking the time to post a review of your recent stay. Thank you for sharing your beautiful photos.

We are happy to read you had a great week at our resort. We will share your feedback with the entire staff.

We look forward to your next stay with us, come back soon.

Kind regards,

Olivia Rodríguez
Social Media Coordinator
Now Jade Riviera Cancun
info.nojrc@nowresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Now Jade Riviera Cancun

Property: Now Jade Riviera Cancun
Address: Blvd. El Sid Mz. 20 | Lote 1-1 Sm.3 Unidad 26, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Puerto Morelos
#7 Family Hotel in Puerto Morelos
#8 On the Beach Hotel in Puerto Morelos
#8 Romantic Hotel in Puerto Morelos
#8 Spa Hotel in Puerto Morelos
#9 Luxury Hotel in Puerto Morelos
#9 Top resorts Hotel in Puerto Morelos
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Now Jade Riviera Cancun 4*
Number of rooms: 550
Official Description (provided by the hotel):
Now Jade Riviera Cancun. Located just 12 miles from Cancun International Airport and minutes from the quaint fishing town of Puerto Morelos, Now Jade Riviera Cancun provides guests with 2,640 feet of pure crystal white sand and refreshing azure waters. Guests will become immersed in a setting where style and sophistication meet relaxation and comfort. Each suite is truly exquisite featuring beautiful views of flourishing gardens or crystal clear ocean. This unique property features 550 luxurious suites each complete with private furnished balcony or terrace and Jacuzzi for two. All finely appointed suites offer king size or two double beds, marble floors, air-conditioning with in-room climate control, daily refreshed mini bars and 24-hour room and concierge services. Snorkel, kayak, windsurf or deep sea dive in the vast blue waters or simply relax under the warmth of the sun on the white sandy beach. Perfect your golf swing on one of the famous courses located nearby or indulge a vast set of treatments offered at the world- class spa. Little ones will have the opportunity to partake in many day and nighttime activities provided by the Explorer’s Club for Kids. When the sun sets come enjoy live themed shows in our large indoor theater or sip on a cocktail as you relax at Eclipse Night Club. All this and much more await you at Now Jade Riviera Cancun. ... more   less 
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Also Known As:
Now Jade Riviera Cancun Resort And Spa
Now Jade Riviera Cancun Hotel Puerto Morelos
Nh Hotels Puerto Morelos
Nh Hotel Puerto Morelos
Now Jade Riviera Cancun Riviera Maya, Mexico - Puerto Morelos

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