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Now Jade Riviera Cancun
Ranked #9 of 26 Hotels in Puerto Morelos
Certificate of Excellence
GreenLeadersSilver level
Scottsdale, Arizona
Level Contributor
211 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 177 helpful votes
“Nice & Affordable”
4 of 5 bubbles Reviewed July 14, 2013

This property is nice & affordable! The rooms where nice! Not spectral, but you aren't spending much time in the room. The staff is nice! There are many different restaurants to eat at! All the restaurants were good.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank WorldTraveler2054
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NowJadeRC, Social Media Coordinador at Now Jade Riviera Cancun, responded to this review, July 21, 2013
Dear Sir / Madam,

On behalf of the entire staff of Now Jade Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all other resorts within this destination, to enjoy your recent holidays in Cancun.

The resort’s staff is more than grateful for your wonderfully detailed review and encouraging comments. Ivan will be so pleased to know he was able to participate in your perfect vacation.

We look forward to your return to the Now Jade Riviera Cancun and to having the privilege of being of service to you again soon.

Sincerely yours,

Olivia Rodríguez
Social Media Coordinador
Now Jade Riviera Cancun
info.nojrc@nowresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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8,249 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (2,447)
Date | Rating
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English first
Austin, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed July 13, 2013

We stayed for a week in the Preferred Guest suites and overall thought it was a wonderful vacation. If I could give it a 4.5, I would. It was clean, spacious and we had a gorgeous ocean view. We stayed from 7/5 - 7/12 and the weather was beautiful - a few days had very short rains but then it cleared and it was beautiful again. All of the restaurants had surprisingly good food. Get a seat in the corner grill area at Spice, the Asian restaurant, for a great Benihana-type show!

The Kids Club was wonderful for our 3 and 7 year old kids. We would drop them off for a couple of hours at a time and the counselors (Martha, Sheila, Bety, Judith, Gloria, and Lili) were all very warm and friendly. The activities were very well thought out and fun for the kids, and it gave us a chance to have a bit of down time and alone time. The website and brochures say it's open until 10pm, but that's only on Friday and Saturday evenings. Otherwise, they close at 8pm, so we just had an early romantic dinner during the week and were done by 8pm to pick them up.

The pool area was really amazing for both us and the kids and the beach was white, clean and the sea water was clear turquoise and warm. It's as beautiful as the photos.

We treated ourselves to the spa for a couples massage when they had a half off special and it was nice. I wouldn't pay full price, as it was more than the nicest spas in any U.S. city I've ever lived in and I don't think it was quite worth it, but they run specials often.

The Preferred Club Lounge was a really nice place to end up each evening for a drink and a little dessert, and the staff at the Preferred Concierge was always very helpful and friendly.

My only complaint, and this is fairly minor, is that the Wifi was constantly going down and we had to keep logging in every single time to get back on, only to get knocked off again. It ended up being a pain to post Facebook pics or email our family pics, but all in all the place was exactly what we hoped for.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank susier173
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NowJadeRC, Social Media Coordinador at Now Jade Riviera Cancun, responded to this review, July 21, 2013
Dear Sir / Madam,

Thank you for posting your feedback about your past stay at the Now Jade Riviera Cancun. We are happy that you informed us of how much you enjoyed your stay.

We will share your observations with the resort staff, especially with the staff. They will be glad to know they were able to assist you. We would like to comment that the Explorer´s Club opens its doors daily from 9:00 A.M. until 10:00 P.M. Your very valuable comments have been shared with the Director of Area.

We very much appreciate your comments that help us to continue improving our facilities and services. We wish to have the privilege to welcome you again in the near future.

Best regards,

Olivia Rodríguez
Social Media Coordinador
Now Jade Riviera Cancun
Info.nojrc@nowresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed July 13, 2013

Background: Our stay was from July 7-12. I'm a mid-twenties teacher with a mid-twenties boyfriend who works as a cook in New York City, so we knew going in that we hadn't spent an astronomical amount so we weren't surely going to get anything stellar. What we got was a beautiful beach, decent food, hit-or-miss drinks and a generally good week of relaxation.

The "Vacation Club" Pitch, aka Time Share Nonsense:
STAY. AWAY. I repeat: STAY AWAY. Do not be fooled, other young couples who think that a 50 dollar travel credit is a fair trade for the EXCRUCIATING and DESPICABLY RUDE 1 1/2 hours of your life that you are required to exchange for it. Upon arrival, my boyfriend and I agreed to participate because the concierge's description was rather vague and made it seem like everyone sits through the "presentation breakfast." I went to the gym beforehand, my boyfriend slept in, and so we were unprepared for the first part of the dance: a half hour of paperwork in the lobby. After filling out various forms, we were shepherded to a sales rep who was very sweet and very intent on getting us young twenty-somethings to agree to something that there is no way we can realistically afford. That's when the dogs came out: Gina, the manager who wears enough makeup for a drag show in Vegas (ever heard of professionalism?), snapped at my boyfriend as he was looking at me, saying, "hi, I'm over here." He was just trying to find the most polite way of declining a nearly $40,000 time share pitch! As we attempted to reiterate, yet again, that we simply could not afford this kind of investment for various reasons, she asked, "What is it? It's a yes or no question." We left the 1 1/2 "meeting" with a terrible taste in our mouths and irritable tempers like you would not believe...DO NOT, I REPEAT, DO NOT AGREE TO THE SALES PITCH.

ROOMS:
Our room was upgraded upon arrival to an ocean view room in building three. We had a great view, but our AC wasn't doing the best job cooling the room...we couldn't get it to go below 75 degrees, which wasn't much relief from the 90 degree weather outside our balcony windows. We didn't stay in our room much, we preferred the awesome hammocks in the adults-only pool!


FOOD:
My boyfriend's a cook at one of the best restaurants in NYC, so believe me when we say that the food was decent, even surprising. The breakfast buffet had a few tasty Mexican options each morning (hit or miss on some of the textures/flavors, but hey, thanks for trying!), and room service actually arrived 35 minutes later on the dot each of the three times we ordered it.
Tamarindo = THE WORST of them all, stay away if you actually like Mexican/want it to keep its integrity in your heart
Spice = the best meal we had, with the best portions...also the best drinks!
Mercure = second best meal, TINY portions...we ordered room service immediately after
Castaways = decent lunch options, much better than the lunch buffet

NOTE: If you're a healthy eater, be prepared to put that aside. Vegetables are hard to come by...the salads don't offer much nutrition, as they're of the iceberg lettuce and matchstick carrot variety. Breakfast is the healthiest meal option of the day!

DRINKS:
SO hit or miss. The Reef bar in the adult pool had the best drinks, or the bar on the beach. Order the dirty monkey - it's for real!

SERVICE:
Very polite and friendly...apart from the lobby staff, who never seemed to have the time of day for any questions about the buildings, various amenities, etc. All the waiters were also very rushed, and didn't go out of their way (probably because many people don't tip, but we did and it paid off in the end!).

TOURS:
Book with Alltournative tours. The Jungle Maya excursion to Tulum was our absolute favorite thing we did! SO worth the extra expenses: rappelling down into a cenote? Can you say you've done that yet? No? Exactly! DO IT.

Room Tip: We were given an upgrade upon arrival, surely because we were new to the resort chain and were a you...
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Mallory L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NowJadeRC, Social Media Coordinator at Now Jade Riviera Cancun, responded to this review, July 21, 2013
Dear Sir / Madam,

Thank you for taking the time to give feedback on your experience during your recent stay with us. All of the comments are shared with the Operations staff and Supervisors in order to improve our service.

We would like to comment that the UVC staff invites our guests to their presentation; however guests are not obligated to go to the presentation. We sincerely apologize if you felt uncomfortable for the invitation. We´ll share your comments with the UVC supervisors.

We very much appreciate your comments that help us to continue improving our facilities and services and we wish to have the privilege to welcome you again in the near future.

Best regards,

Olivia Rodriguez
Social Media Coordinador
Now Jade Riviera Cancun
info.nojrc@nowresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed July 12, 2013

We stay there last year for my son wedding and book 8 rooms for a group of 24.
The resort is very nice very well maintain.
The personnel speaks perfectly English is helpful and always smiling joking or laughing
You can have dinner to the restaurant every night not like some all inclusive where only 2 or 3 dinner are included.
This is the best buffet I ever had it is even better by far than many restaurant.
If you are looking to have vacation with fine food this is the place to go.
The theme restaurant are top of the line they are worth a $100 dinner in the US.
The wedding ceremony on the beach was very nice and well organized.
Every body share the same opinion and for some of us it was the 4th stay in all inclusive resort in playa del Carmen

Now the bad .
As said before the resort is first class but some of the price they ask for the wedding is a scam.
The rehearsal is a joke they just give you a table in the buffet.
For the dinner night they asked $500 per hour for us to stay an extra hour in the room.
also the wedding dinner is the worst. they asked us $70 per person for the wedding dinner.
$70 is not much for a wedding dinner but remember we are in Mexico and that we are in an all inclusive resort so a dinner in any restaurant is already included in the price every guest paid.
So I was expecting something very nice but this dinner was far below the quality of the food the resort offer in any of their restaurant or even at the buffet.
I was even embarrassed that our guest could have thought that we did not pay anything as is was really well below the other cooking

Conclusion I will definitely go again in this resort which is top of the line.
but we will not book another wedding there and all the family member felt the same way.

Room Tip: I will pick an ocean view
See more room tips
  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank smoke90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NowJadeRC, Social Media Coordinator at Now Jade Riviera Cancun, responded to this review, July 14, 2013
Dear Sir / Madam,

On behalf of the entire staff of Now Jade Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all others within this destination, to enjoy your recent holidays in Cancun.

We were thrilled to read your comments on your recent stay with us and we are delighted to hear that you had a great stay. Your very valuable observations have been shared with the involved departments to improve our service in all possible ways.

We very much look forward to welcoming you back to the Now Jade Riviera Cancun soon.

With kind regards,

Olivia Rodríguez
Social Media Coordinator
Now Jade Riviera Cancun
info.nojrc@nowresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reigate, United Kingdom
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed July 12, 2013

Stayed from 27th June - 11th July. This was our first time in Mexico, and we booked to stay in the preferred side of the hotel. After the long 10 hour flight, we checked into the hotel within no time at all!

The rooms were the best we have stayed in so far! very clean and spacious. We did however change rooms because the air-con was not working properly, but all of the staff were understanding and we managed to move rooms as soon as we asked, We were given a higher floor and a better view of the sea! the second room we couldn't fault!

When we first went down to the adults pool we found the music to be very repetitive and annoying! We spoke to the staff in the preferred lounge and they offered us one of the Bali beds on the beach to use for the rest of our stay!

The staff throughout the hotel are all very friendly and helpful! The staff in the preferred lounge made sure we were enjoying our stay and if we asked for something they would always make sure it was done as soon as possible. Alvaro is really lovely! as soon as we walked in the room he was straight over to ask how we were and if we wanted anything, and if it was quiet in the preferred lounge he would come over and chat to us, teach us some Spanish words and engage in conversation .. Jesus in the Carnival restaurant is the best waiter EVER!! he was always very friendly and chatty! after the first few days he knew who we were and remembered our drinks order! We always made sure we got a table that he was serving because of the great service he gave! .. The entertainment staff were all fun and full of energy all the time! Especially Orlando!! We took part in Zumba and water aerobics which were both a lot of fun and gave us something to do during the day. Marcelo the concierge around the pool was very chatty and friendly. Each morning he had the towels ready for us with some water! And always made sure we had everything we needed.

The food could have been a little bit better than what it was. The food was good, however they could have had more of a variety in the buffet as we ended up eating the same food which did get a little boring. However they do have Castaways open for lunch as well as the buffet which we enjoyed. In the evening they had many different a la carte restaurants which you didn't need to make reservations for and we felt this worked very well as we never had to wait for a table and managed to get seated straight away for the whole 2 weeks! My favourite was the Spice!

We took two trips out of the hotel, one was to swim with the Dolphins at Dolphin Discovery and the other one was to Selvatica where we went zip lining, on a human rollercoaster and on the superman zip line! highly recommend both of these trips!! the people that work there are amazing!!

Overall we enjoyed our stay and were sad to leave! Could have easily stayed there!! This was mainly down to the few members of staff who made our stay extra special! (Jesus, Orlando, Alvaro and Marcelo) lovely lovely people! Miss them already!!

We will probably go back to Mexico but would stay in a different hotel, as we like to see different places. If your thinking about booking this hotel, do it! you will definitely not regret it! :)

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sadie_Denman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NowJadeRC, Social Media Coordinator at Now Jade Riviera Cancun, responded to this review, July 14, 2013
Dear Sir / Madam,

On behalf of the entire staff of Now Jade Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all others within this destination, to enjoy your recent holidays in Cancun.

We appreciate for sharing your feedback on Tripadvisor about your recent stay. All of the comments are addressed to the entire staff, especially with Jesus, Orlando, Alvaro and Marcelo. They will be so happy to hear they contributed to make your stay more enjoyable.

We are delighted to know that you enjoyed our beautiful resort and the service provided by the staff.

We are honored that you chose the Now Jade Riviera Cancun for your special travels, and we look forward in having you as a guest again.

With kind regards,

Olivia Rodríguez
Social Media Coordinator
Now Jade Riviera Cancun
Info.nojrc@nowresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
rocklin, ca
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed July 11, 2013

Overall, a gorgeous resort with lovely rooms. The beach is gorgeous and easy to get in and swim. Food was good, and the Italian was fantastic. I would highly suggest the fillet at the Italian restaraunt. Service was very good, and Alvaro was an absolute joy in the Preferred Club. Not only did he take care of every need, we had a great time learning more spanish from him. The pool manager at the Adult only pool was great also, and all of the staff was extremely pleasant.

As mentioned in many other reviews, they do a ton of weddings. We saw 1 or 2 weddings a day the entire week we were there.

The evening entertainment was a bit lacking compared to other resorts that I have stayed, and thus we ended up getting some good rest. The music in the lounge/reception area was good, but it was way too hot in there to dance. The dance club/sports bar was great with air conditioning, but the music really needed to be updated with more variety of top 10 music.

Puerto Morales is a bit isolated, therefore, if you are accustomed to staying in Cancun or Playa del Carmen, be prepared that this a very small fishing town with very little night life. You can certainly renta a car and travel the peninsula. Playa is about 20 minutes with no traffic.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pwallamy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NowJadeRC, Social Media Coordinador at Now Jade Riviera Cancun, responded to this review, July 14, 2013
Dear Sir / Madam,

On behalf of the entire staff of Now Jade Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all other resorts within this destination, to enjoy your recent holidays in Cancun.

We appreciate your time to write a review and shared with us through Tripdavisor. All of the comments are shared wih the operations staff & supervisors that help us to continue improving our services & facilities. Your suggestions have been shared with the involved departments. Thank you.

We wish to have the privilege to welcome you again in the near future.

Cordially yours,

Olivia Rodríguez
Social Media Coordinator
Now Jade Riviera Cancun
info.nojrc@nowresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Catharpin, Virginia, USA
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed July 9, 2013

We have been to Mexico over a dozen times and some of the reviews of this resort made me very nervous! I am glad to say, that we really enjoyed our stay and can't really understand some of the negative reviews!

Check in was a breeze. You are directed to speak to someone that I knew would be the timeshare pitch. We listened for a minute and said "No Thanks" and then we were on to our room which was ready upon our arrival. They brought us our bags right away and we got started on our vacation. We had a family suite (adjoining rooms) and the room looks exactly as the picture on the website shows. Family suites are only "tropical view" which is too bad. The view wasn't the greatest, but I knew going in what we were getting.

Pool and enterainment around the pool was fun. My daughters (ages 15 and 11) didn't want to leave. I would have liked for some sort of snack bar around the pool. They have a restaurant, but we've need to resorts where you can grab a quick snack and eat it by the pool which is something that we like. I have read in other reviews that the beer is never really cold and I agree also.

We ate at the asian and italian restaurants as well at the buffet and the restaurant by the pool. We could always find something we liked and enjoyed the food. Two of the nights they had dinner in the theater that went along with the show that they were having. Those meals were ok.

We enjoyed the nightly shows. My family really liked the casino night as well as the Mexican show. They had a fire works show to celebrate the 4th of July which was a nice touch.

We used the photographer that you can hire from the hotel to take family photos. We usually do this every year and we're always happy with the pictures although the packages are a bit pricey.

When it was time to leave, check out took 5 minutes tops. We were sad to leave and really liked this hotel. I can't really think of anything that totally bothered my about Now Jade and nothing that totally amazed me either. it was just good (if that makes sense).

I would go back without hesitation so if you're worried about booking, I would say go ahead and give Now Jade a try!!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Beachie010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NowJadeRC, Social Media Coordinator at Now Jade Riviera Cancun, responded to this review, July 14, 2013
Dear Sir/ Madam,

On behalf of the entire staff of Now Jade Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all others within this destination, to enjoy your recent holidays in Cancun.

We´ll share your coments with the operations staff. We are pleased to hear you and your family enjoyed your stay. Our staff will be glad to hear they contributed to make your vacation more enjoyable.

We very much appreciate the time you took to share your feedback with us through Tripdavisor. We wish to have the privilege to welcome you again in the near future.

Warmest regards,

Olivia Rodríguez
Social Media Coordinator
Now Jade Riviera Cancun
info.nojrc@nowresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Now Jade Riviera Cancun

Property: Now Jade Riviera Cancun
Address: Blvd. El Sid Mz. 20 | Lote 1-1 Sm.3 Unidad 26, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Puerto Morelos
#7 Family Hotel in Puerto Morelos
#8 Romantic Hotel in Puerto Morelos
#9 Spa Hotel in Puerto Morelos
#9 Top resorts Hotel in Puerto Morelos
#9 On the Beach Hotel in Puerto Morelos
#9 Luxury Hotel in Puerto Morelos
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Now Jade Riviera Cancun 4*
Number of rooms: 550
Official Description (provided by the hotel):
Now Jade Riviera Cancun. Located just 12 miles from Cancun International Airport and minutes from the quaint fishing town of Puerto Morelos, Now Jade Riviera Cancun provides guests with 2,640 feet of pure crystal white sand and refreshing azure waters. Guests will become immersed in a setting where style and sophistication meet relaxation and comfort. Each suite is truly exquisite featuring beautiful views of flourishing gardens or crystal clear ocean. This unique property features 550 luxurious suites each complete with private furnished balcony or terrace and Jacuzzi for two. All finely appointed suites offer king size or two double beds, marble floors, air-conditioning with in-room climate control, daily refreshed mini bars and 24-hour room and concierge services. Snorkel, kayak, windsurf or deep sea dive in the vast blue waters or simply relax under the warmth of the sun on the white sandy beach. Perfect your golf swing on one of the famous courses located nearby or indulge a vast set of treatments offered at the world- class spa. Little ones will have the opportunity to partake in many day and nighttime activities provided by the Explorer’s Club for Kids. When the sun sets come enjoy live themed shows in our large indoor theater or sip on a cocktail as you relax at Eclipse Night Club. All this and much more await you at Now Jade Riviera Cancun. ... more   less 
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Also Known As:
Now Jade Riviera Cancun Resort And Spa
Now Jade Riviera Cancun Hotel Puerto Morelos
Nh Hotels Puerto Morelos
Nh Hotel Puerto Morelos
Now Jade Riviera Cancun Riviera Maya, Mexico - Puerto Morelos

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