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“Now Go There” 4 of 5 bubbles
Review of Now Jade Riviera Cancun

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Now Jade Riviera Cancun
Ranked #9 of 26 Hotels in Puerto Morelos
Certificate of Excellence
GreenLeadersSilver level
Calgary, ab
Level Contributor
66 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“Now Go There”
4 of 5 bubbles Reviewed October 10, 2012

Our family vacation consisted of (9) people of various ages. We had a great time even though we
were there during the Mexican National holiday that caused us some delays because of longer lineups for restaurants.No big deal and hey, we are in their country so... they should party it up.
The Rooms, service and resort itself was excellent. We travel several times a year to Mexico and
usually are not disappointed when staying at a Dreams associated resort. This one above par in that regard. Don't pay too much attention to any negative reviews, this resort rocks!

Room Tip: Stay away from the Construction side,
See more room tips
  • Stayed September 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Mexcal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NowSapphireRC, Social Media at Now Jade Riviera Cancun, responded to this review, November 21, 2012
Dear Sirs,

Thanks for taking the time to share your complimentary comments concerning your recent stay with us. We really appreciate having had the opportunity to have you as our guest. All of the comments are shared with the resort staff. Thank you

It was very good to hear your favorable comments on the resort and facilities. If Riviera Maya is on your travel plans in the future we hope to have you stay with us again.

Cordially yours,

ORV
Social Mecia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (2,416)
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English first
West Kingston, Rhode Island, United States
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed October 9, 2012

This is my first review on the site and felt compelled to write one up from our experiences there. First off, I have stayed at around 5 or 6 all-inclusive resorts, but Now Jade takes the cake as far as the best one I've stayed at. My girlfriend and I stayed there from Oct 5-8 for Columbus Day weekend as a quick weekend getaway. We upgraded to Preferred guest suites before we got there and stayed the first night in building 8 and the rest of the weekend in building 6. I'll start my review by adding some of our mostly positive experiences.
Restaurants & Food:
We wish we had stayed longer to try all the restaurants, but for dinner we ate at Mercure, Spice, and Tamirindo. Mercure was amazing, I had the filet which was cooked perfectly and my girlfriend had the chicken, which she said was the best chicken she ever had. The next night we went to Tamarindo, seeing as we are in Mexicon and my girlfriend's favorite food is Mexican. The food did not disapoint, she ordered the fajitas and I ordered the kebab. Also make sure to get the buffet appetizer they have set up. The only slightly negative thing I'd say was that the table clothes we so long we kept tripping over them, but that is trivial. Lastly we went to Spice, probabely our least favorite of the three, but still very good. I had the curry shrimp and she had the chicken and rice main dish. Good atmosphere and friendly staff. We wish we had tried Cin Cin instead.
We also tried both breakfest's at both Carnival and Mercure. If you are preffered, you must eat at Mercure!. It's amazing and some of the best breakfest food I've ever had. We did Carnival for the buffet for lunch everyday as well, where we had one of our favorite waiters.

Beach:
We swam at the beach only one day and it was clean for the most part except for some parts had massive amounts of seaweed. We like to swim out far anyway, so we didn't have really any trouble stepping on it. Watch out for rocks!

Pool:
One word: Perfect. We spent all three days at the Adults only pool on the preffered side. It was gorgeous, clean, and we took some of the best pictures ever. Also its a great place to meet other couples and have some drinks and talk about the good ole USA. Stay away from the large pool on the other side, full of children and blasting techno music. Drinks we're always delicious and theres a great snack bar at the adults only pool that serves chips and salsa, pizza, and hot dogs. The hammocks are also a great touch.

Room:
The rooms are gorgeous and very large on the preffered side. We stayed in room 8111 and 6302, 6302 being the best view and more to our liking. The AC blew cold, but turns off automatically if you open the sliding doors. The bed was comfy, the bathroom large and nicely finished, and shower was just fine. The jacuzzi outdoors on the deck worked perfectly and was very romantic. Make sure to order room service, which was prompt and delivered champagne and fruit to us for the jacuzzi. One suggestion I would have would be to add a bath if possible and sometimes the room smelled a bit musty. House keeping was prompt and quick as well.

Spa:
My girlfriend and I used the spa for a few services and were not disapointed. I started with a great haircut while she had a pedicure. After that, we had a couples massage which was excellent and relaxing. They created an awesome atmosphere and the facilities were extra clean. ADVICE: Get there an hour early before your massage to enjoy all they have to offer. Theres a steam room for the men and a sauna for the ladies. You then meet up and they have two large jacuzzis, one hot and one cold.

Service:
One of the best parts of our trip was the service. Almost everyone we met went above and beyond the call of duty to help. Rafael and the other in the preffered lounge were amazing and accomadating. When we went to our first room 8111, it was on the first floor with no ocean view at all because of large shrubs covering our view. We had already paid for ocean view by the way. The people at the preffered lounge worked quickly to make sure we were moved and we were able to view a few rooms to switch to. Dinner always had great service as well as all the bars except the Reef Bar. There is a serious issue with service at the adults only pool for swim up drinks. The bartenders seem to continuosly take breaks and just hang out at the bar around the corner to avoid serving us drinks. We had to continuosly get out of the water to get a drink.
*I'd like to make special mention of two servers who made our trip even better*
1- Carlos at Carnival - For both breakfest and lunch he did everything to make our food and drink more enjoyable. He was funny and accomadating, espcially when we we're waiting for our room to be done at check-in. He started feeding us shots and would go up for us sometimes to the buffet so we didn't have to get up and we told him what we wanted.
2- DARIUS at the Beach Bar!! - This man is by far the best employee at the resort. He works from around 3 to midnight at the beach bar right below Carnival. He makes the best shots in the world and his drink creations kept us and about 30 other guest coming back for more everynight. He is originally from Lithuania and speaks excellent English, and had a great sense of humour and loves to chat it up. I can't say enough what an asset this man is to the resort and the impression he made on us made us want to come back again to this resort.

Overall, Now Jade was an amazing experience and we would highly recommend it. Sure there are hiccups along the way, but if you have an open mind and just want to relax, this is the place for you. There will always be those people who are impossible to please, and I saw some at the resort and on this site. But if you have an issue with something, the employees at Jade will take care of it immediatly and politly. There will sometimes be a wait to get into the restaurants due to no reservations, but understand, it's worth the wait.

Thank You for the great stay!

Room Tip: Go preffered and hit the spa!
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank Christopher A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NowSapphireRC, Social Media at Now Jade Riviera Cancun, responded to this review, November 21, 2012
Dear Sir / Madam,

Thank you for staying with us during your recent visit at Now Jade Riviera Cancun. We appreciate the time you took to provide us with feedback as well. We share all of the comments with the staff to let them know our guest´s satisfaction.

It is great to know you enjoyed the spa, the specialty restaurants, rooms and the service provided by the staff.

Rafael, Darius and Carlos will be so glad to know they were able to assist you. We share all of the comments with them.

Once again thank you very much for your time taken to share your thoughts. We really hope to welcome you again in the near future.

Cordially yours,

ORV
Social Media
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado, United States
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed October 9, 2012

As a couple we stayed at the Now Jade from Sept 6th to Sept 13th.
This was the vacation of a life time and if you are lucky enough to enjoy it then consider yourself blessed.
I cannot truly believe some of the poor reviews I had read before leaving for this beautiful destination and I have to admit I was a little nervous.
All fears were erased upon arrival, we were treated very well upon check in and we did not upgrade to the preferred side. They still made us feel important and took very good care of us.
The grounds are amazing and the hotel is beautiful. If you cannot enjoy yourself here then I would suggest getting some help.
The rooms and bathrooms are amazing, very well kept and we had our turn down service done every night upon our return from our day in paradise.
The food was very good and the staff was so helpful and treated us with respect. We did tip very well but only because of the outstanding service.
Leo and David on the buffet patio were just amazing, they gave us great service but beyond that made us laugh and they made us look forward to breakfast and lunch everyday. Kasey and myself have missed seeing them and enjoying their conversation and smiles.
We made some great new friends around the pool area and on the beach.
This was the best vacation I have taken and believe me this has not been my first.
Just remember you are on vacation and enjoy the friendly staff and beautiful atmosphere.

We have nothing but rave reviews for this resort and it's amazing staff.
It is amazing what can happen if you treat the staff with a little respect and kindness yourself.
We greatly miss the Now Jade and will be trying to go back this year.

Tip - Go in the off season right when the children go back to school.
The hotel was only at 48% capacity yes you run the risk of hurrican season but we had amazing weather and it only showered on us once for 10 minutes after riding the wave runners. ( Which was a blast) we book through best day travel at the resort itself. It was called the ocean safari with wave runners and snorkeling. Only 4 of us total were on this adventure and it was so much fun, highly recommend.

We did get a couples massage and throughly enjoyed it with the included vapor room and whirlpools.

The beach in front of the main pool and just to the south is rock free and great for swimming and just relaxing with your lovely.

Relax and enjoy talking with the people around you, remember a great vacation is also a mind set for the true beauty and not to nit pick things to death. If this is the way you choose to view your vacation time then I am sorry.

We have been telling all of our friends and family about this beautiful resort and are planning to make it a group affair next time.

Do not worry when booking this resort you will not be dissapointed !!

  • Stayed September 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Matthew L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NowSapphireRC, Social Media at Now Jade Riviera Cancun, responded to this review, November 21, 2012
Dear Sir / Madam,

Thank you for taking the time to share your comments regarding your recent stay in Now Jade Riviera Cancun with us and on Tripadvisor.

Your positive comments about our resort, food and the outstanding service provided by our friendly staff are greatly appreciated and will happily share with the resort staff, especially with Leo, David, they will be so pleased to know they were able to assist you.

Thank you for your preference and recommendation. We hope to welcome you back in the near future.

Cordially yours,

ORV
Social Media
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minnesota
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed October 8, 2012

I just returned from a week long trip at the Now Jade (9/29/12-10/6/12) and I wouldn't hesitate to return for a second trip. Everything was amazing - the rooms, service, beach, pool, food, entertainment and spa. My only complaint is paying $77 for wifi and not having the connection work in my room, although it did work in the lobby and pool areas. Not a major complaint, it is vacation afterall, but it would be my one suggestion for improvement!

Room Tip: Ask for a poolside room!
See more room tips
  • Stayed October 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank MNGirl27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NowSapphireRC, Social Media at Now Jade Riviera Cancun, responded to this review, November 21, 2012
Dear Sir / Madam,

Thank you very much for sharing comments on Tripadvisor. We were delighted to read that you enjoyed your stay at the Now Jade Riviera Cancun. Thank you for your observation about the Wifi, your comment has been addressed to the involved department.

We look forward to welcoming you back to Now Jade Riviera Cancun soon.

Warm regards,

ORV
Social media
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grande Prairie, Canada
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed October 7, 2012

My boyfriend and I stayed here in march 2012. We had an amazing trip. When we arrived we were greeted with a cool towel and a drink of our choice. Check in was a breeze and we had asked to upgrade to a room in the preferred section with an ocean view and a jacuzzi on the deck, it was a fair price for the week and defineately worth it. The beach was very quiet and super relaxing a bit rocky so if u have water shoes i would recommend to bring them. We never went to the main beach as we were ther to relax and there was no loud music or children running around. The washrooms were in the perfect location for the beach or pool and there was a snack bar with a small selection of hot food for lunch so u didnt have to walk all the way to the buffet or restraunt. The pool was very very cold and hard to stay in for a long time but on hot days it was nice for a quick dip to cool off. The restraunts were all good the japanese was our favourite, they put on a pretty good show while they cook for u. The nightly intertainment was fun but mostly for children. A few days after we were there the hotel had held a conference for a huge company and the people were very rude and took over everything it was hard to get tables or drinks anywhere so we spent a lot of time in our room and ordered room service which was delicious. We walked to the marina which was next door and booked a snorkle trip since the reef is so close and the number 2 biggest reef in the world next to australia i highly recommend going snorkling it was amazing! Overall we had a great trip!

  • Stayed March 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Danielle D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NowSapphireRC, Social Media at Now Jade Riviera Cancun, responded to this review, November 21, 2012
Dear Sir & Madam,

Thank you for taking the time to share your experiences on Tripdavisor about our resort during your recent stay. We appreciate having had the opportunity to have you select us for your vacation. Great to hear the facilities & hospitality from the staff were right on time.

We are happy to hear you enjoyed the reef!

We hope to welcome you again very soon at the Now Jade Riviera Cancun. Thank you for for your recommendation.

Sincerely yours,

ORV
Social Media
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carlyle, Illinois
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed October 7, 2012

This resort is fabulous! We have been to all inclusive resorts many times, but this is the first one that we didn't have to have reservations at the restaurants! Very thoughtful idea and the food was over the top at all of them! Mercur, the French restaurant, was amazing! The meal would have cost over 200 USD if it had not been an all inclusive! We booked an oceanFRONT room before going and would suggest this over dealing with the high pressure sales pitch for the preferred side. They even tried to tell us we had to pay to swim in that pool, which is not true. We could swim, drink, lay in the hammocks over the pool, all is included. The views are unbeatable, we could sit in our jaccuzi or take a shower with breathtaking views from our huge windows! Amazing! Aaron was very welcoming everytime we walked into a restaurant and he was working. He always remembered what we liked and drank, even which table we preferred.(which was overlooking an infinity pool, overlooking a white beach, overlooking a beautiful ocean...Life is good!) The pool does have some mold and tile issues, but the water is clean. The reason we will not be back is that after a week there, we never could get a bartender at the swim up bar. We had to get out of the pool, get a dollar for a tip, and then go to the other side of the bar to get a drink, unless Thomas was walking nearby, then he would take care of us. Maybe this was not an issue at the preferred side, so maybe it would have been worth the extra 40 USD a night?

Room Tip: Ocean front is different than ocean view and probably cheaper than upgrading to preferred side.
See more room tips
  • Stayed September 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank wolfet77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NowSapphireRC, Social Media at Now Jade Riviera Cancun, responded to this review, November 21, 2012
Dear Sir / Madam,

We would like to thank you for your comments of Now Jade Riviera Cancun and for sharing your experience with others on Tripadvisor. We share all of the comments with the staff in order to improve our service in all possible ways.

We really hope to have the opportunity to welcome you back in the near future.

Best regards,

ORV
Social Media
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Brunswick, New Jersey
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed October 7, 2012

Excellent resort. Good food, nice rooms, good service and activities. We did not upgrade to preferred and still the room was quite large with a double sink in the bathroom. We particularly liked the French restaurant.

Don't miss the 9:30 a.m. yoga class every Monday through Friday. They have a first rate teacher come in. She personalizes the class based on who is in it and takes the time to work with each student.

  • Stayed October 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Peggy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NowSapphireRC, Social Media at Now Jade Riviera Cancun, responded to this review, November 21, 2012
Dear Sir / Madam

Thank you for sharing your comments on Tripdavisor. We are happy to know you enjoy the yoga class and the activities.

We hope to welcome you back again soon.

Cordially yours

ORV
Social Media
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Now Jade Riviera Cancun

Property: Now Jade Riviera Cancun
Address: Blvd. El Sid Mz. 20 | Lote 1-1 Sm.3 Unidad 26, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Puerto Morelos
#7 Family Hotel in Puerto Morelos
#8 Spa Hotel in Puerto Morelos
#8 Romantic Hotel in Puerto Morelos
#8 On the Beach Hotel in Puerto Morelos
#9 Top resorts Hotel in Puerto Morelos
#9 Luxury Hotel in Puerto Morelos
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Now Jade Riviera Cancun 4*
Number of rooms: 550
Official Description (provided by the hotel):
Now Jade Riviera Cancun. Located just 12 miles from Cancun International Airport and minutes from the quaint fishing town of Puerto Morelos, Now Jade Riviera Cancun provides guests with 2,640 feet of pure crystal white sand and refreshing azure waters. Guests will become immersed in a setting where style and sophistication meet relaxation and comfort. Each suite is truly exquisite featuring beautiful views of flourishing gardens or crystal clear ocean. This unique property features 550 luxurious suites each complete with private furnished balcony or terrace and Jacuzzi for two. All finely appointed suites offer king size or two double beds, marble floors, air-conditioning with in-room climate control, daily refreshed mini bars and 24-hour room and concierge services. Snorkel, kayak, windsurf or deep sea dive in the vast blue waters or simply relax under the warmth of the sun on the white sandy beach. Perfect your golf swing on one of the famous courses located nearby or indulge a vast set of treatments offered at the world- class spa. Little ones will have the opportunity to partake in many day and nighttime activities provided by the Explorer’s Club for Kids. When the sun sets come enjoy live themed shows in our large indoor theater or sip on a cocktail as you relax at Eclipse Night Club. All this and much more await you at Now Jade Riviera Cancun. ... more   less 
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Also Known As:
Now Jade Riviera Cancun Resort And Spa
Now Jade Riviera Cancun Hotel Puerto Morelos
Nh Hotels Puerto Morelos
Nh Hotel Puerto Morelos
Now Jade Riviera Cancun Riviera Maya, Mexico - Puerto Morelos

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