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“Lovely Hotel, Fantastic Holiday”

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Azul Beach Resort Sensatori Mexico
Ranked #7 of 26 Hotels in Puerto Morelos
GreenLeadersSilver level
London
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Lovely Hotel, Fantastic Holiday”
5 of 5 bubbles Reviewed September 4, 2010

After reading so many mixed reviews i was slightly worried about what to expect at the sensatori but as a family of 4 with 2 kids 13 & 7 we had a fantastic relaxing holiday. The hotel grounds are spotless, the staff do an amazing job to keep it perfect. There are lots of reviews that say its more 3 star than 5 star but i have to disagree, we normally stay at 4 star hotels and the sensatori is better but it is the 1st 5 star hotel we have stayed at so i cant compare it to other 5 star hotels. The staff deserve a 5 star rating because they are amazing, so polite and friendley and do absolutely anything for you. As a very fussy eater i didn't rate the food much in the fancy restaurants, all that fancy looking stuff with portions that look like they wouldn't fill a 10yr old kid up and spending 2hrs in a restaurant is not for me but like i said i am fussy and the people i was with liked it. Spoons was my favourite as you can help yourself to as much as you like, its only fault is the drinks are not self service and slow to arrive. Didn't go Le Chique, when we booked it nobody mentioned you can not wear shorts, we was humiliated when we turned up and was told at the door sorry you cant wear shorts, this was very poor info from thomsons brochure and the hotel itself because all it states when you book it is smart casual. Evening entertaintment was great, nothing to moan about on that. Beach bbq's was fantastic at night, they are a must do thing if you go here. The rooms were ok, aircon was very good, beautiful sea views, fridge stocked daily, 24hr room service available. Pool was fantastic, no mad rush for sunbeds, there are beds available all day, lots of pool games like waterpolo, water basketball and water volleyball. So many reviews complain about the beach but i dont no why because you know before you go that the beach aint perfect, yes it has seaweed that it cleaned through the day and yes it is rocky as you walk in the sea, all i can say is if you like swimming in the sea then this beach is not for you at all. The hotels biggest let down is its own shop, it is 1 big rip off that hardly has anything nice to buy, i bought 6 packets of m&m's and 2 packets of crisps and was shocked when it came to 25 dollars, thats daylight robbery. Getting money exchanged from reception became difficult as quite often they never had any. Internet expensive at 6 dollars for just 30mins. This hotel is lovely but its location is poor unless you pay 40 dollars each way to cancun.

  • Stayed August 2010, traveled with family
    • Value
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    • Service
Helpful?
3 Thank Larry-the-Lobster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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South Wales
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed September 3, 2010

Haven't long come back from the Sensatori in Mexico and we had an absolutely fabulous time. When we got to the hotel, we were greeted with a glass of champagne and taken to a room to check in. Check- in was fairly quick and we were delighted to be given a complimentary upgrade to a swim-up suite in the adult section, (worth asking for). The porter took our luggage and led us to our room. I was fairly disappointed with the room initially as it had a very damp smell and seemed very 'echoy' when we spoke. However, after a day, the damp smell had gone, and it had a more 'cosey' feel to it. The rooms do seem to have a problem with dampness coming through the wall from the rain shower- several other guests remarked on this. It appears that the wall by the rain shower hasn't been properly insulated- something which i would expect from a fairly new hotel. The beach isn't as picturesque how we had imagined- lots of seaweed and rocks in the water. We are not beach people so this didnt bother us, and the seaweed and rocks cannot be helped. There is a machine that goes up and down the beach regularly to clean up the seaweed, but I can imagine that it's hard to relax when you have that noisy thing passing you several times a day! These aremy only complaints of the hotel, so now onto the good.......

The swim up rooms are fantastic- it was so lovely to step out onto our patio every day and have the pool right infront of you. If you have paid for a swim up suite in the adult section, it is worth asking for rooms 2101 - 2110, as these have the sun on the patio until 4 o'clock ish- the other swim up rooms have shade from about 2o'clock onwards. Rooms have 2 sinks, TV with plenty of channels, hairdryer, lovely jacuzzi bath and a coffee making machine.

The food was fantastic and there is something for everyone. For breakfast, you can choose from 3 restaurants- Spoons, Zavaz (Carribean) or Zocalo (Mexican). Spoons have a wider range of food on offer, with chefs making omlettes on the spot etc. However, if you want a quieter breakfast, Zavaz or Zocolo are better, but don't have as much choice of food. Spoonss, Zavaz and Zocalo are also open for dinner. We found Zavaz better for dinner- i would recommend the Salmon or the New York Steak. For your evening meal, you can also eat at Spoons (Buffet/menu available), Zavaz and Zolalo, along with Sienna (Italian), Tapaz (Tapas) or Le Chique (experientail cuisine). Le Chique is the only restaurant you have to book, and there is about a 3 day waiting list. Le Chique has a very odd menu, but we did enjoy. Portions are very small, but there are 7 courses, so you will leave probably feeling full! It is not everyones 'cup of tea' but it's worht going along for the experience- afterall, if you don't like anything and leave on an empty stomach, you can always go to one of the other restaurants! Our favourite restaurant was the italian, and we eat there most nights. I would recommend the lamb, veal shank or the risotto with mushroom and black truffle. The chocolate cake or Baileys ice cream finish your meal off perfectly! We went to the Tapaz restaurant once during our stay, but didn't really enjoy it. However, i believe they change their menu from time to time, so it's worth having a look at it beforehand to see if you think you would enjoy it. They also have a carribean Beach Party and a Mexican Beach Party weekly, but we didn't go to any of these. We went to the beach BBQ for lunch several times and it was lovely so I would recommend this!

The hotle has 4 swmming pools. One pool is only for people staying in the Premium Section (you will know who these people are, as they go around with their brown towels draped over their shoulders!) As for the rest of the hotel (Blue towel brigade!), there is an adults only pool (with a swim up bar) another pool for all to use (also with a swim up bar) and a family pool (no swim up bar obviously!) We only went to the adults pool, as it was connected to our room, but the family pool was good for those who have children, as there was daily organised games and sometimes a giant inflateable in the water. Next to the family pool and by the Zocalo restaurant, there is a 'chill out' place. Here, you can help yourself to soft drinks, ice cream and there are also a tea and coffee making machine. You will also find comfy chairs and big swinging beds and chairs.

At night time, there is entertainment in the 'Garden Lounge'. The children's entertainment looked really enjoyable from what we saw- the 2 girls who run it are fab! We didn't really watch much of the entertainment, but what we did see was good- Michael Bublé, Lionel Richie, Freddie Murcury and Michael Jackson tribute acts were very good. They also had singers, a circus act & disco night while we were there. You can also enjoy a film on the beach at 7:30 with popcorn! If you just prefer having a drink at night time, you can go to the Mojito Lounge which is next door to the garden Lounge which is air conditioned, or the waves bar by the adult pool, or the Zocalo bar which is by the mexican.

All of the staff were polite and friendly to us during our stay. Raymundo and Jesus at the waves swim up bar during the day were fantastic and work really hard!

You can also order room service 24 hours. We only did this a couple of times as we like to eat out, but the food we had was fantastic and everyone we spoke to was 'raving' about it!

We only did one trip while we were away which was a bar crawl in Cancun. This took us to 3 bars/ clubs before Coco Bongo's. We had a great time and would recemmend this trip to people of all ages. There is a bus to Playa Del Carmen and Cancun which runs from the hotle for $15. See the people in the concierge to book this. It's also worth picking up a list for the restaurant times and days, as these differ from week to week.

I would definately recommend this hotel, despite some of the bad reviews on this site. All of the people we met during our holiday said how pleased they were with the hotel an that they would definately go back. Hope this is helpful to those of you who have booked your holiday or who are thinking of booking your holiday here! Gracias! :o)

  • Stayed August 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank Welshy1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oxfordshire
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed September 3, 2010

Stayed in the hotel from 16th-30th aug. Excellent facilities. We stayed in the Premium building room 1210, which is at one end of the resort. We took our 2 children age 16 and 10 and were pleases that we had chosen this part of the resort. The room was fantastic. The fridge was re-stocked daily and the cleaner left water in the fridge, by the coffee maker and also by the sink. We did have a turn down service each evening which was great to walk back into. The pool butler- Enrique, Habid and Luis kept us stocked up on water and drinks. After a couple of days they knew what we drank so just brought it along for us. Also they brought round our fruit, snacks, cold towels and a cooling body mist. Even books and magazines. These guys work long hard days and make your sun-beds up in the morning witha smile on their faces.
Never had a problem with luke warm food in Spoons-perhaps it depends on what time you eat.
Zocola(Mexican) great restaurant and service.
Siena(Italian) probably our favourite. Excellent food. Ask to be served by Luis. He always has time to talk to you and is always ready to answer any questions you may have.
Nothing is too much time or too much trouble for anyone who works here.
Carlos who does sport on the beach. He's great with both adults and kids. Ours went Kayakking. The 16 year old toook part in 3-4 hours of sports most days and he was usually in the gym as well.
The 10 year old loved painting pottery on the beach with Domingo. An extra charge but a great idea for taking souvenirs home. Spent about an hour a day down there.
The evening entertainment improved as the british performers went home and the mexicans took charge. It went on for longer and audience participation was required. Although it was never busy on the roof top terrace.
would we go again? Yes we would. Maybe next time we would do a trip, but they are expensive so choose carefully. We decided we would take full use of the hotel facilities and spent our money within the hotel on pottery painting and the spa.
Even on the rainy days nbothing could dampen our spirits.

  • Stayed August 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Florida34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed September 2, 2010

My husband and I stayed here for 2 weeks in July on our honeymoon. Whilst the hotel itself is on the whole very nice, the location is awlful!

The holiday cost us nearly £3000 and we were expecting paradise, white sands, clear turquoise sea, but in reality the hotel is located on a small man made beach which is constantly covered in seaweed. You cannot swim in the sea as it is full of rocks, and the water is murky! The beaches and sea in cornwall are 100 times better! The sand tracker was out everyday trying gather the seaweed but this meant that if you were sunbathing on the beach there would be constant bad stench whipped up by the tractor as it went back and forth!

On top of this we felt isolated and got cabin fever after a week of not being able to escape the hotel! There is no free shuttle service to Cancum or Playa unlike some other hotels in the area and the Thomson execursions were very expensive!

The choice of food here is good, however the food in spoon was always tepid and never hot even when you ordered off their menu rather than eating off the buffet. The italian restaurant was by far the best and after trying the majority we ate here most nights.

The pools are good and there is sufficient entertainment on but if you are looking for that 'ulimate destination' that this is not it! This hotel should be a four star not a five.

  • Stayed July 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank BROWNTROUT83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed September 1, 2010

We have just returned from the Sensatori. There were three in our party, my husband, our sixteen year old daughter and myself and we all had a really great holiday. Yes,the hotel is quite isolated and the beach is not impressive,as other contributors have commented on, but the plusses here far outweigh the few negative points. Firstly, the staff are incredibly helpful and friendly in every part of the hotel. I had my concerns about whether or not our daughter would be lonely here, but the lovely animation staff made sure she felt included from the start and there was so much for her to do. The food was varied but we always found something we liked, particularly in the Caribbean and Tapaz restaurants.
The rooms are lovely. Ours, in building four was a family suite and was huge. We loved the jacuzzi bath and having tvs and dvd players in both rooms so we could all watch our own programmes. We were concerned that a room in the family section might be noisy, but this wasn;'t the case at all.We also had a huge balcony with a beautiful ocean view.The swimming pools and swim up bars are also lovely, with a wide variety of drinks. We also liked to visit the Wave bar either before or after dinner where we enjoyed listening to a sax player over a few cocktails.
We took three excursions. The first, to Isla Mujeres was a little disappointing in that we only spent a short time there, but the others, the Mayan Adventures snorkelling trip, and the day at Xel Ha were absolutely amazing and I would recommend both.
We are not big on organised evening entertainment, but there seemed to be lots going on and we caught a few live bands, which were of a high standard. There were also films, tribute acts, dancing displays etc if you are into that. All in all, the Sensatori is a really super family hotel with lots to do for everyone.

  • Stayed August 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank limenaria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYC
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed August 31, 2010

We took our grand kids to this hotel after carefully researching the best option. This hotel was described as offering great food, something for everyone and being family friendly. Wow where we surprised when we got there, it was even better than what they said! The hotel is “all inclusive” but we didn’t have to wear wrist bands and the wine was drinkable (not standard all inclusive). The kids play club had all sorts of activities which involved Fisher Price. They even let our daughter take this huge dinosaur toy back to the room for the whole time we were there. The restaurants had a la carte or buffet style and even menus for kids so they were always happy. We really liked the crafts they did on the beach and near the pool, fun for the whole family. The staff is what really makes the difference here, we will be counting the days until we go back next time.

  • Stayed March 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Haleluja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bathgate, West Lothian
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed August 31, 2010

We travelled to the Azul Sensatori for our honeymoon and paid for a five star resort. The resort is nice but it is definately not five star. We feel let down by Thomsons who have actually offered us money back after we complained on our return.
When we booked it, we were supposed to be have the honeymoon package which should have included a massage and dinner on the beach. We did not get any of this and they in fact asked us to pay an additional four hunderd dollars once we arrived to provide this for us when we thought we had paid this on booking.

The resort itself is surrounded by a mangrove swamp which has crocodiles, advisable not to attempt to walk out to the main road. The on-site shop is very expensive, would recommend you stay clear of that, £7 for one packet of crisps!! Not worth getting eaten for.

Our room was nice but the air conditioning wasn't perfect, it left the room at an uncomfortable temperature and led to lots of condensation on the windows and floor and unworn clothes had a damp smell about them on our return.

The staff were very friendly and couldn't do enough for you. If you want to leave them anything when you leave, you have to write out a list of what you are leaving and sign it otherwise they cannot take it.

Restaurants and quality of food was generally very good but by the time you get into your second week you have eaten and chosen your favourite dishes in all of them and the menu doesn't change so you end up eating the same thing.

The second week we were there was very busy, some people were offered an upgrade. It is supposed to be a five star resort, how can you upgrade five stars??

The pool bars were like an 18-30 swim up at times but the beach was quieter but many other reviews will tell you that it is very rocky and not ideal for swimming in, also has a lot of seaweed which the staff are out very early in the day, every day, trying to clear.
If you don't want to swim then you won't have any problems with it.
The security guards will remove any towels left to reserve loungers if no one is there when they do their rounds.

Excursions are very pricey, we went to Tulum which was very eventful. The bus driver sat in a layby for half an hour on his phone and hit another bus on route. If that wasn't bad enough, he didn't show up to pick us up either. Ended up on another bus to get back to the resort.

Since returning, I have been asked if I would recommend it and the answer would probably be no, unless they dropped their prices considerably as already stated, this resort is not five star.

  • Stayed July 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank paulgamelb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Azul Beach Resort Sensatori Mexico

Property: Azul Beach Resort Sensatori Mexico
Address: Carretera Cancun-Puerto Morelos km 27.5 | Manz 37, Super Manz 12, Bahia Petempich, Puerto Morelos 77580, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Puerto Morelos
#4 Romantic Hotel in Puerto Morelos
#7 Spa Hotel in Puerto Morelos
#7 On the Beach Hotel in Puerto Morelos
#7 Top resorts Hotel in Puerto Morelos
#7 Luxury Hotel in Puerto Morelos
#9 Business Hotel in Puerto Morelos
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Azul Beach Resort Sensatori Mexico 4.5*
Number of rooms: 435
Official Description (provided by the hotel):
Featuring the renowned Gourmet Inclusive(R) concept by Karisma, the Azul Sensatori Mexico Hotel brings together spacious facilities with unlimited activities and services. Azul Sensatori Mexico is designed to allow couples, groups, wedding parties, families and friends from all generations to re-connect under the sun. The 435 spacious and luxurious suites are tastefully designed in contemporary Caribbean style with dark wood accents and canopy beds. These suites are located in four story buildings with an elevator in each building. Views are either pool, garden, ocean or ocean front. ... more   less 
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Also Known As:
Azul Sensatori Hotel, By Karisma Hotel Puerto Morelos
Azul Sensatori By Karisma Hotel
Azul Beach Resort Sensatori Mexico Riviera Maya - Puerto Morelos

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