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Azul Beach Resort Sensatori Mexico
Ranked #7 of 26 Hotels in Puerto Morelos
GreenLeadersSilver level
Saskatchewan
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Great stay!”
Reviewed May 7, 2014 via mobile

We travelled to Azul in April with a group of 37 for a wedding. All in all everyone had a great time.

Only cons I would list are: sand fleas on beach (over half the group got bites); Mexican restaurant, bar and pool bar had terrible service; no floaties for lazy river; room service not always timely; Caribbean restaurant always worked up over large groups showing up; ants in bathrooms of rooms; intermittent soft ice cream machine; terrible nightly entertainment.

All in all though the great service, variety in pools, bars and restaurants, and small grounds make up for everything. We would return.

Stayed April 2014
Helpful?
4 Thank Melita_K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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8,057 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (2,124)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Aschaffenburg, Germany
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed May 6, 2014

The greeting after a 11 hour flight from Germany was important and we was not let down.
The staff was welcoming and always had a smile on their faces which continued throughout the 2 week holiday. With choice of restaurants the food was always well prepared, presented and tasteful. A very family orientated resort with a wide range of activities and support for families with children. Babysitters were fantastic and trustworthy. The beach was never overcrowded and the staff ensured holidaymakers always had a drink in their hands. We had a junior suite and it was cleaned superbly with different designs made on the bed with the staff also returning on the evening to 'turn down' the bed. Jacuzzi, shower, toilets in the rooms was spotless and there was never shortage of towels. Romantic meal on the beach made us feel special.
A return to this hotel will surely be on the cards next year.
Thanks

G Jordan

Room Tip: Junior Suite is a must.
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Gavin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimberley, Canada
Level Contributor
57 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed May 5, 2014

All inclusive resorts aren't our thing usually, but we ended up here for a wedding. Everything was in order, the beach wasn't the nicest, but they cleaned it up really well everyday. I was surprised at the cost of wifi but it was nice that people put away phones and tablets for the week because of it. Really the employees are what makes this resort amazing, everyone was so friendly and hard working.

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SMD919
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 5, 2014

From the time you arrive at the resort you feel relaxed on vacation, the staff there are wonderful and make your stay stress free and outstanding. The first day there we met Jorge and Alfredo at the wave swim up bar in the adult section and they made it a point to always call us by our names and made sure we had everything we could ever need. They really made our trip what it was. The wedding packages are beautiful and staff are eager to accomidate any needs. Everyone there cares about your stay and if you are enjoying yourself, and if your not which there would be no reason at this place, they would do whatever it took to fix it. Very respectful resort with amazing staff and beautiful views of the ocean and scenery around.

Room Tip: You couldn't go wrong with any room at this resort, but we did notice that the rooms on the sout...
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  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nicki P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 5, 2014

We stayed here at the end of April for one week and had the most amazing time. Every single member of staff was excellent and couldn't help you enough. Rooms were beautifully cleaned everyday. Only downside was we paid for wifi and being a 5star you would think this was free but u can't have it all. We had an amazing massage on the beach too which I would Defo reccomend. We will definitely return!!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jostreet87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed May 4, 2014 via mobile

What can I say from the moment we arrived the service was amazing. We enjoyed every aspect of our stay the pools, restaurants and entertainment where top quality! We where made to feel very special during our holiday and didn't want to leave! thank you x

Stayed January 2014
Helpful?
1 Thank Mistylilly3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 4, 2014

7 nights at Azul Sensatori We originally booked a swim up room in the adult section but upgraded to the premier section that provided a spectacular view of the sea and the rest of the resort. I cannot say enough about Luis Ku and Saida for there exceptional service at the premier pool , they made everyday truly wonderful for us

thank you both

My wife and I tried all of the restaurants and enjoyed all , but would have to say that Spoon was our overall favorite , the food was awesome and service was great special thx to Alex and Oscar

The maid service was outstanding , the rooms were immaculate and the staff friendly , could not do enough for you

Overall we loved this place , and plan on returning soon

Room Tip: definitely if you can try the rooms in the premier section building 1 , we had a 3rd floor room and...
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brian P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Azul Beach Resort Sensatori Mexico

Property: Azul Beach Resort Sensatori Mexico
Address: Carretera Cancun-Puerto Morelos km 27.5 | Manz 37, Super Manz 12, Bahia Petempich, Puerto Morelos 77580, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Puerto Morelos
#4 Romantic Hotel in Puerto Morelos
#7 On the Beach Hotel in Puerto Morelos
#7 Top resorts Hotel in Puerto Morelos
#7 Spa Hotel in Puerto Morelos
#7 Luxury Hotel in Puerto Morelos
#9 Business Hotel in Puerto Morelos
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Azul Beach Resort Sensatori Mexico 4.5*
Number of rooms: 435
Official Description (provided by the hotel):
Featuring the renowned Gourmet Inclusive(R) concept by Karisma, the Azul Sensatori Mexico Hotel brings together spacious facilities with unlimited activities and services. Azul Sensatori Mexico is designed to allow couples, groups, wedding parties, families and friends from all generations to re-connect under the sun. The 435 spacious and luxurious suites are tastefully designed in contemporary Caribbean style with dark wood accents and canopy beds. These suites are located in four story buildings with an elevator in each building. Views are either pool, garden, ocean or ocean front. ... more   less 
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Also Known As:
Azul Sensatori Hotel, By Karisma Hotel Puerto Morelos
Azul Sensatori By Karisma Hotel
Azul Beach Resort Sensatori Mexico Riviera Maya - Puerto Morelos

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