We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent experience”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Azul Beach Resort Sensatori Mexico
Ranked #7 of 25 Hotels in Puerto Morelos
GreenLeadersSilver level
Reviewed March 15, 2013

We stayed last week of February of 2013. Specifically booked the adult junior suite to ensure we were in the adult only section as we knew this was a family and couple resort. Rooms exactly as depicted in the pictures ... Perfect. Excellent bed, with the pillow menu you could choose the type of pillow which also increased the sleeping experience.

Grounds were spotless, and beautiful vegetation and flowers with borders of hedging everywhere. The pools seemed endless never crowded. The same goes with the bars whether it was swim up or just sitting around again never crowded and was almost always first or second in line. Variety of international alcohol was also great.

The beach for me was fine, it was too windy our stay to swim, but the cabanas on the beach and chairs were always in use.

What I can't stand are the people feel that a towel will reserve a cabana or chaise lounge for them for hours until they decide to show up, and they put them out around 6 in the morning. The resort does have signs that you cannot reserve outdoor seating. So we just removed the towels and took the spot.

Food, everyone wants to know. Well I just finished loosing the weight I put on because of the food.

Fantastic!! Tapas restaurant, Italian, Mexican, Caribbean restaurants were great we loved the tapas and Italian and did them twice for dinner, Mexican favourite spot for breakfast and lunch along with the Caribbean restaurant. The international restaurant the spoon great also, but this is really driven to those with kids, and there were a lot of all ages.

Lastly la chic, adult only restaurant and you must book this only serves 40 people a night but ou can book your dining time. Ladies bring a sweater or shawl it was cool, and you will be there a min of 3 hours But Its worth it. The food was sensational, everything was a taste and presentation experience we had 11 course dinner if you upgraded to the wine pairing they had 18 courses.

Overall I loved this resort.

Room Tip: If you are travelling without children book the adult section
  • Stayed: February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank nevada60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (9,184)
There are newer reviews for Azul Beach Resort Sensatori Mexico
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language
  • More languages

6,659 - 6,665 of 9,184 reviews

Reviewed March 15, 2013

Check in was good, room very large & spotless whole hotel very clean, food good best restaurant was the caribbean, sadly holiday was spoilt by my 19 year olds make up being stolen ( she was really upset as any young girl would be ) from our room neither the hotel or thomson were very helpful I have stayed in many 5* hotel and never had anything taken before not what you would expect from a 5* hotel, especially there couldn't care less attitude we were told by Amy the thomson rep sorry but its just one of those !! not good enough !!! due to this we would not return or recommend to others

  • Stayed: March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank saraha1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 14, 2013

We had the best time in the Sensatori hotel by karisma, we were treated like royalty , and the foods in the many restaurants were awesome, we loved the swim up bars , the awesome service and friendliness of all the staff, Our trip was booked through a timeshare program and they do try hard to sell the product but even when we said no our service was top notch . Everything in the resort was walking distance two to three mins , and the beach was beautifull , but with five pools we rarely dipped in the ocean , the only draw back was the taxi services , expensive ! If you can rent a car do so its cheaper then taking a taxi and it will be a all day thing. Always something to do eat or try , was a wonderful experience ...

Room Tip: we had building three , and had a jr juccuzi suite with a walk out right to the pool .... ac was fai...
  • Stayed: March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Jodie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 14, 2013

Second year in a row to take son, daughter-in-law and 3 year old granddaughter to this very lovely resort. The baby - sorry, the "big" girl - loves the "fun room" as she call it with all the Fisher Price toys. Can't wait until she's 4, so she can be checked in for babysitting play time to give her parents a bit of togetherness. There was much less seaweed this year as compared to last year when the tractor never stopped going up and down the beach. This year only a couple of times a day. Can't explain the difference. The hotel, pools, and grounds are kept so very nicely. I love the landscaping. My only wish is that they would use fitted bottom sheets. I realize they want to put the linens through a big pressing machine and fitted sheets are hard to deal with. With the flat bottom sheets they use, they come loose and wrinkle by morning. Picky!

  • Stayed: March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Barbara S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 14, 2013

Check in was an easy experience, they had a large number of staff on hand to help and the front desk staff were very helpful.
We received a quick tour of the property on the way to our room, very helpful! The resort is medium sized but never felt cramped or too busy. We learned during the trip that the hotel was over 95% full.

Food was amazing, even at the Spoon buffet - one thing we liked is that even at the buffet you could order a la carte from a menu if you wanted.
We'd really recommend the Tapaz restaurant, the food was very good, and the presentation and service were exceptional.
We were told one night at the Carribean restaurant that the wait for dinner would be 45 minutes, we found a place by the bar to wait and they came to get us before our first drink was finished!
At each a la carte restaurant we were asked if we had any allergies or restrictions and the staff were incredibly accommodating - ensuring they understood our requests, and made an effort to adhere to them. (gluten free options were made readily available)
We loved that we could have unlimited visits to all but one a la carte restaurant without needing reservations - very nice and relaxed to not have to adhere to a schedule.

Our room was beautiful, we booked a swim up room in the adult area, it was very relaxing. We were very close to the adult pool and swim up bar, but spent a lot of time on our patio in our swim up area off the room. We were very surprised to see the adult pool wait staff would come by our patio every 10 - 15 minutes to serve us drinks. They were so friendly and had many great ideas for drinks for us to try.The rooms were kept very clean, with an ample amount of towels, and extra blankets and a selection of pillows upon request.

We found the extra money for the swim up room was more than worth it.

The adult swim up bar was a riot, we enjoyed sitting and talking with the other guests and staff, they had a number of fun games etc throughout the day. Jesus, the bartender at the adult swim up bar made some amazing drinks and Omar built this elaborate domino style shot with 20 glasses and shot glasses balanced and lined up.

Enrique at the Spoon restaurant entertained us a couple nights in a row, making lavish flaming cocktails - ask him to make you a Mayan Coffee!! Not only delicious but very cool to watch.

There were a lot of kids around, however we did not mind at all, the adult only area was sufficiently away the family area and we were never bothered by out of control children around the pool.

We took a trip to see the ruins at Tulum and for $10 extra had the option to go to a beach in the area. Best surprise of our vacation and best use of $10 ever. The beach at Tulum, just down from the ruins, is over 7 km of the most beautiful powdery sand we had ever seen, turquoise waters and no rocks or seaweed. Next time we go to Sensatori we will book a full day visit to a beach club in Tulum.

Our flight was delayed leaving and the hotel was very accommodating. We loved that there were no towel cards or bracelets, contributing to what was, all in all, a very relaxing and stress free experience.

We met some wonderful people at the resort including some with small children, who found the highly qualified nannies, plethora of Fisher Price toys and ample food options for the kids made the trip a great family escape.

We are going to visit again and bring our teenagers with us.

Room Tip: We loved the swim up room in the adult area, all of them got sun for the large part of the day and h...
  • Stayed: February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Rrrrawrrrrrrrrrrrrrr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 14, 2013

Amazing experience. Rooms with jacuzzi, fantastic pools. Overall a great resort for families. Excellent restaurants, they treat you like royalty. Pool activities amazing Oscar and Adam were fantastic getting people involved in pool volleyball, water polo etc... Overall kids did not want to come back, they were having an amazing time. Great vacation worth booking extra couple of days.

  • Stayed: February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Arshsahni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 14, 2013

We stayed from 3/4-3/10. The resort is beautiful and not to large. The room we were in was spacious, clean, and up to date. Food and drink were very good. Top shelf bar. Service at most restaurants was good, could be slow at times. Pool side drinks service was good and consistent thanks to Luis. The beach BBQ was good and made for a quick lunch. We were adults only in our group but the resort appeared to be very kid friendly. No wristbands or towel cards. Beach was nice but water was a little rough for snorkeling. We did not catch much of the evening entertainment. There is a charge for wifi but it is available throughout the resort. We had a great time and would go back again.

  • Stayed: March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank PPMJAY09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Puerto Morelos
6.7 mi away
Moon Palace Cancun
Moon Palace Cancun
#24 of 176 in Cancun
22,220 reviews
0.8 mi away
Azul Beach Resort Riviera Maya
Azul Beach Resort Riviera Maya
#4 of 25 in Puerto Morelos
3,360 reviews
5.3 mi away
Now Jade Riviera Cancun
Now Jade Riviera Cancun
#8 of 25 in Puerto Morelos
8,946 reviews
Show Prices
Show Prices
Show Prices
3.5 mi away
Royalton Riviera Cancun Resort & Spa
21.4 mi away
Paradisus Playa Del Carmen La Esmeralda
Paradisus Playa Del Carmen La Es...
#32 of 211 in Playa del Carmen
7,390 reviews
1.8 mi away
Dreams Riviera Cancun Resort & Spa
Show Prices
Show Prices
Show Prices

Been to Azul Beach Resort Sensatori Mexico? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Azul Beach Resort Sensatori Mexico

Address: Carretera Cancun-Puerto Morelos km 27.5 | Manz 37, Super Manz 12, Bahia Petempich, Puerto Morelos 77580, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Puerto Morelos
#4 Romantic Hotel in Puerto Morelos
#7 Luxury Hotel in Puerto Morelos
#7 Top resorts Hotel in Puerto Morelos
#7 On the Beach Hotel in Puerto Morelos
#7 Spa Hotel in Puerto Morelos
#9 Green Hotel in Puerto Morelos
Price Range: $311 - $884 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Azul Beach Resort Sensatori Mexico 4.5*
Number of rooms: 435
Official Description (provided by the hotel):
Featuring the renowned Gourmet Inclusive(R) concept by Karisma, the Azul Sensatori Mexico Hotel brings together spacious facilities with unlimited activities and services. Azul Sensatori Mexico is designed to allow couples, groups, wedding parties, families and friends from all generations to re-connect under the sun. The 435 spacious and luxurious suites are tastefully designed in contemporary Caribbean style with dark wood accents and canopy beds. These suites are located in four story buildings with an elevator in each building. Views are either pool, garden, ocean or ocean front. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, BookIt.com, Hotwire, TripOnline SA, HotelsforEveryone, Travelocity, Orbitz, Evoline ltd, Cancelon and getaroom.com so you can book your Azul Beach Resort Sensatori Mexico reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Azul Sensatori Hotel, By Karisma Hotel Puerto Morelos
Azul Sensatori By Karisma Hotel
Azul Beach Resort Sensatori Mexico Riviera Maya - Puerto Morelos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing