General impression :
Our trip was just great. We read the reviews on this website before going (we never go anywhere without checking reviews), and we expecting some below-par service/rooms/food etc... After our week there, we cannot imagine what people have to complain about. Between the 2 of us, my husband and I have travelled the entire world except Africa. That being said, this was our first all-inclusive, so we can't compare this trip to prior experiences. My husband and I were travelling with our 2 year-old daughter.
Here is my review in detail:
Hotel checkin : We booked a which automatically gave us "Priviledge" status, unbeknownst to us. When we arrived at the hotel, we were immediately taken to a seperate check-in counter, where we were the only guests checking in, so it was quick and smooth. The only "ick" was the "VIP Guest Services" invite to a "breakfast and tour" to "find out how your Priviledge status and H10 Premium Card can be used. They claim is it not a time share presentation "oh no no no, we don't do time shares here, I assure you", but we later found out that they just use a different term, but it IS a time share offer. Nevertheless. our check-in was quick and easy, and we were shown to our room, with our first drink in hand, within half an hour.
Resort : This resort is only about 1 1/2 years old. Brand new, and just spectacular. The decor is great, modern and classy. The palapas area near the swim up bar was a great highlight for us. Just an immaculately clean and well deisgned resort, marble everywhere, huge lobby, nice attention to detail everywhere.
Our Room :
We had room # 17209. It is a one bedroom suite with jaccuzi. It was very spacious, and immaculately clean. There are 2 bathrroms, one with toilet only, one with seperate bath and shower, double sinks, and seperate toilet stall. Entire bathrooms are marble, very nice and super clean. The bedroom area had a sitting area, HUGE 4 door closet, mini bar stocked with water, soft drinks ,beer, snacks and hard liquor, and flat screen TV. One end of the room has a large window that open onto the jaccuzi patio, with view directly on the beach. The other end of the bedroom has the bathroom area, separated by a window that is equiped with a blind for privacy if needed. When the blind is open, you can see the TV from the bathtub. There is even a built-in speaker in the ceiling above the tub, and the remote can be used to control the TV from the tub. Nice extra touch! The other area of the room, the "living room" is seperated from the bedroom by a wooden sliding door. That room has a pullout sofa, a desk, a dining table, a flat screen TV, coffee maker/microwave nook, and bathroom with sink and toilet only. The entire ocean facing wall of that room is one large window, with large sliding door to the patio.
The view from the patio is breathtakingly beautiful.
Service : We thought the service was perfect. The bartenders were always happy, smilling and talkative, making SUPER yummy drinks. Try their mudslides (they call them "moodslide"), margaritas, mojitos (especially at the lobby bar), caipirinhas and pina coladas. The lobby bar was our favorite for drinks. We got great service at all restaurants, our room was always cleaned early in the day execept the 1 st day, and after I called to ask that it be cleaned early in the day, we never had problems again. One staff member even did a special trip to Wal Mart for us when we were running out of diapers. He lived near the store, so it was no big deal fro him,but it REALLY saved us. Those details do make a HUGE difference.
"Priviledge" status : We were treated VERY well by all staff at the resort. But I have to say that I did not see anyone being treated with less curtesy and helpfulness. We did have access to a VIP lounge that had better breakfasts, and a VIP beach area that always had chairs available and very attentive waiters, but other than that, everyone was treated well at Ocena Turquesa, from what I could tell.
Food : We tried all the restaurants at the resort. The buffet restaurant had "ok" food, with a few "wow" items everyday. Mostly international stuff, but if you stick to the local items, your chances of being wowed are higher. The Asian restaurant was good, we didnt get a seat at the tepenyaki table, but our food was still very good. The Italian is romantic and delicious. The only reataurant we went to twice is the Mexican one. Bar none, the best cuisine of the whole entire resort. Really very good food, and again great service. There were always a selection of options for my daughter, too, but she is not a very picky eater.
Babysitting/Daisy club : The daisy club is very well organized, for children 4 and over. As for the babysitting, it could use some improvement. We ran into a few problems arranging babysitting for diving trips, and one evening out. All issues were ironed out, but it was a bit annoying to have to deal with logistics problems when all we wanted to do was have an evening out, or a dive day. Again, guest services bent over backwards to accomodate our requests, and we were able to book sitters when needed.
Entertainment : There were activities every night, but we didnt get to participate much, wince we were travelling with a 2 year old who was pooped by 8pm. What we did see though was great fun. Don't miss the Mexican dance show, and the market night.
Beach : the beach was just beautiful. YES there is seaweed, you ARE in a natural setting. If you don't like seaweed, stay at the pool! The seaweed was only on the beach, mostly not in the water past the first 50 cm or so. The sand is white, fine and very soft. There are a few rocks in the water, go slowly.
Pools : Great pools. Clean and not cold, as other have complained about . My daughter could stay in the water for hours without getting the shivers. There were four pools, 2 quiet ones and 2 that had more activities. We spent time mostly at the pool near the buffet restaurant, and at the kidddie pool.
Italian travellers/entertainement staff : Many reviwers complained about the Italian travellers and entertainment staff at the resort. If you hand around in the swim-up bar pool, where the "Bravo" staff are stationned, then YES, you will see and hear alot of Italian and feel activities are not to your liking. There are 4 OTHER pools, with activities in ENGLISH, so go there!! Stop complaining and move to another pool, that simple. If you absolutely want a swim-up bar, then be prepared to hear some Italian, and don't expect the entertainment staff to chat you up, because they just don't speak English. They're not rude, just unilingual!
All in all, we thouroughly enjoyed our stay, and we cannot imagine what anyone was talking about with their various rants and complaints about bad service and food. It was spectacular, and we would recomend this resort to anyone!
- Official Description (provided by the hotel):
- Located in the heart of the Mexican Caribbean, this enchanting all-inclusive resort offers an array of activities to engage your senses. This dazzling all-inclusive resort is located on prime beachfront property in the heart of the Mexican Caribbean, close to Cancun and neighboring Riviera Maya communities. With sweeping views of the Caribbean, a magnificent white-sand beach with crystalline waters, and surrounded with tropical foliage, Ocean Coral & Turquesa offers a wide range of activities for everyone, along with an assortment of services to ensure that you have an unforgettable Caribbean vacation. Enjoy a variety of gastronomic fare, round-the-clock entertainment, children's programs, and Mexican hospitality. Whether it's a romantic getaway for two, a family vacation, a self-indulging spa vacation, even a business retreat, we have it all, in one all-inclusive package. ... more less
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- Also Known As:
- Ocean Coral & Turquesa Hotel Puerto Morelos
- Ocean Coral And Turquesa
- Ocean Coral & Turquesa Riviera Maya, Mexico - Puerto Morelos