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“Excellent except for one time share seller”

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Ocean Coral & Turquesa
Ranked #13 of 25 Hotels in Puerto Morelos
Certificate of Excellence
GreenLeadersGold level
south texas
Level 6 Contributor
105 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Excellent except for one time share seller”
Reviewed August 5, 2014

We stayed here for four nights in the first week of June. It is a short 30 minute ride from CUN, The property is well maintained and beautifully landscaped. The staff members, except for one of the time share sellers, were wonderful. Judith was quite helpful and Emanuel in Mike's Coffee Shop (spent quite a bit of time there) was fantastic. The bell staff and bartenders and beverage servers were always on the ball. We encountered nothing but pleasant employees, quick to greet us with a friendly Hola!

Check in was flawless and went quickly once it was 3:00 PM, check in time. We arrived about 2:00 and passed a really nice hour sipping drinks on the veranda overlooking the Caribbean. A tough wait, but someone had to do it.

The room was spacious and clean as a pin. One rap, the A/C goes off when the room is still at night, probably not an issue for honeymooners. Simply waving an arm in the air restarts the cooling system immediately. We had a view of the courtyard below and the sea beyond.

Food was very good, better than we have experienced at other all inclusive properties. Servers were attentive without being pests. That may have to do with the fact that we tip at all inclusive properties. These guys and gals are not over paid by any stretch of the imagination. Mike's offered a sugar free selection each day and that helped my blood sugar level a lot.

The pool was clean, well maintained, very well attended but never looked crowded. The pool staff members led group exercises that looked like fun (Garfield here). The beach is quite a good one. The slope is gentle and a good white sand bottom. There was sea weed but the property was on the job taking care of it.

I can recommend the Mexican themed restaurant highly. Good service, real Mexican food and only about a half hour wait when we ate there. We killed the time by getting a coffee next door a Mike' and eating dessert first. Route 66 a tip of the hat to the fabled Chicago to La highway had good food and good service. We liked the burgers.

A one hour coed massage session was a bargain at $190 USD, mom and I enjoyed it tremendously. We highly recommend this property in spite of the time seller, the rest of the staff members made up for that issue.

Room Tip: Ocean view
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  • Stayed June 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank sbcSouthTexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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English first
Halifax, Canada
Level 3 Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed August 5, 2014

This resort is not horrible but you definately get what you pay for. This is the least expensive of all of the AI resorts I've been too and it showed. It was just OK. The rooms are well appointed but our AC unit didn't work so everything was damp and humid. We spoke to the front desk but they didn't offer a room move or try to help. The food here is not great. The beach is only ok. There is a quiet pool and a party pool which has more of a "Spring Break" atmosphere. Overall this is not a horrible resort it simply didn't meet our expectations. If this is your first visit and you are looking for a budget friendly , party atmosphere property book it but if you're looking for more of a retrest you can do better in Mexico. OIn the plus side Puerto Morelos is an excellent location and is only 20 minites or so from the airport.

  • Stayed September 2013, traveled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
3 Thank AmberT902
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 5, 2014

The resort was nicely laid out, each building had an elevator. Four separate pools to accommodate your mood, and a good variety of food.

I would like to mention the excellent services provided to me by Daniel, event coordinator, and the excellent service that was rendered to me during the event by Adrian Arjona, Jorge Olvora, Jesus Alvares, Ydelfonso Pech and Guiu Cab. I was pleasantly pleased with the resort and the staff, I was greeted by Adrian's infectious cheerful personality each morning.

My only complaint was the hostess/host at the restaurants, they were not receptive or accommodating to parties of 7-9 people. They were resistant to the idea of adding a chair to an existing table or putting 2 tables. Most of the time the response was the restaurant was booked, with sections of empty tables. Other than the specialty restaurant seating issue, all 65 of us had a great time.

Room Tip: I don't think there was a bad room at the resort. All the rooms were equipped with a dehumidifi...
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  • Stayed July 2014, traveled with family
    • Location
    • Rooms
    • Service
Helpful?
2 Thank Cate1467
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakville, Canada
Level 4 Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed August 4, 2014

We recently stayed at this resort from July 23-30. We attempted to find out more about this resort but there was not much infor available than what was provided by the tour operator and the Trip Advisor website. The resort is clean, medium sized with friendly staff and the food was varied and plentiful.
Our check in was a little slow as there a number of documents to complete and sign and there weren’t many staff to cater for new folks who have just arrived. Nevertheless, we were greeted with some cold drinks and the staff were very accommodating when we requested a change of rooms (due to the ocean view which we had requested and paid extra for). The rooms were very spacious and clean and provided the much needed A/C during our stay (albeit a little noisy as they need to be on all the time).
The hotel was in good shape and had a variety of restaurants to suite all tastes including a coffee shop and a specialty section in the buffet for those with dietary restrictions. The only issues we came across were:
1. limited wifi range (not available on the beach & parts of the resort)
2. Instability of the wifi – sometimes dropped connection no matter where we were
3. The areas where the tour operator provided excursions was without A/C and consequently everyone was sweating in this space; moving out to another location only resulted in the excursions staff being harassed by the security in the building
4. The theatre where many shows took place was also without much needed A/C which meant a lot of sweaty people
5. The pillows were lumpy! Not much of an issue for me but I know some members of my party thought they needed to be replaced!
The hotel provides a variety of activities for everyday of the week however, the least publicized is the bike tour – I discovered this 2 days before we departed. Try to go on this tour as it provides a visit to the local town of Puerto Morelos and habitants nearby. This is leisurely tour to this quaint sleepy town where you are given time for refreshments and shopping before heading back to the resort. Our tour guide, Argel was excellent.

Room Tip: Choose top floor otherwise your balcony will face trees
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  • Stayed July 2014, traveled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
5 Thank Prakash M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review, August 5, 2014
Dear prakash96,
We want to thank you for sharing your comments regarding your last stay at our resort. We are glad to read that overall you were satisfied with our facilities and great variety in our offer. We also like to thank you for letting us know about the good time you had with Argel, from our entertainment staff, while participating in our bike tour to Puerto Morelos, which is totally free for our guests. We truly appreciate your suggestion and observations about the aspects of your stay that need our attention. In this manner, we like to inform that our IT department is already working with our Wi-Fi supplier in order to provide a better service to our guests. Thank you for choosing our resort. We are looking forward your next visit.
Bests,
The Ocean Coral & Turquesa Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Almere, The Netherlands
Level 6 Contributor
79 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed August 4, 2014

This hotel has the best service I have ever found, beautiful beach, amazing pools, great nightlife and entertainment, the only downside is the car rental company, they scammed us and we found drugs in one of their cars, don't get cars in dollar, THEY WONT HELP YOU WHATSOEVER, but.... The hotel is magnificent and the staff is just the friendliest, I am very happy with this hotel

Room Tip: Every room in this hotel is amazing, try to get an ocean view.
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  • Stayed July 2014, traveled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank JbringasD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review, August 5, 2014
Dear JbringasD,
We truly appreciate that you took the time to share your experience while staying at our resort. It is good to learn that you received the Ocean Service we are used to give to our guests, and that you truly enjoyed your vacation. On the other side, we lament that you found this type of inconvenience with Car Rental Company. Please, allow us to enlighten that this business is a concession of the resort, and its operation is independent from Ocean Coral & Turquesa. Even so, you were assisted by our staff and the report of this incident was extended to the management of the Car Rental Company, who take immediate actions in order to prevent this situation to repeat. Nevertheless, it is good to learn that besides this incident, you had an amazing trip. We hope to have the opportunity to host you again in the future.
Kind regards,
The Ocean Coral & Turquesa Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cornwall, New York
1 review
Reviewed August 4, 2014

I am a teenage girl who visited with my large extended family. There was always an activity going on at one of the pools for the kids and lots of drinks for the adults! The activities staff were great during the day and in the shows at night.
Would recommend to anyone!

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Service
Helpful?
Thank Kelsie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review, August 5, 2014
Dear Kelsie C,
We want to thank you for choosing our resort as your vacation destination. It is good to learn that you had a memorable experience while staying at OCT. With reward we learn that the activities and friendliness of our entertainment staff was the highlight of your trip. Thank you for recommending our resort to the users of this site. We hope to see you back soon.
Warm regards,
The Ocean Coral & Turquesa Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 3, 2014

Just returned from 1 week at OC. Family reunion of almost 40, 29 traveling together from LAX. Transfer to hotel and check-in was smooth. My travel agent had requested an upgrade for my room as a courtesy for bringing a large group. Unfortunately, that request was not honored.

Meals- Our travel agent had confirmed 2 buffet dinners for us where we would all be able to sit in the same area. Unfortunately, the day we arrived, the "captain" that evening didn't know about the arrangements, but was able to accomodate our group since it was early evening. Mike's was great for coffee and a quick sandwich. The buffet was good for all of us. A few of our group tried the Japanese restaurant and the reviews were mixed. I tried to request room service on one evening and no one answered the call after multiple calls.
Some of our group were invited to the Chef's dinner. At first, I thought there was a "catch" to the exclusive invitation. It was an intimate 4 course meal with an interesting tour of the main resort kitchen. We were dressed in chef attire and treated like royalty. A big thanks to Chef Alan for the fabulous dinner and great experience.

Pools/beach- Concur with other reviews, pools nice and clean. No problem with chair or cabana availability. We didn't mind sea grass. The towel card game was a drag. Many of us took our own towels to avoid the dreaded threat of paying $30 if we didn't return one of theirs.

Tours- We did the snorkeling tour offered by the hotel. Highly recommend it if you are looking for a short boat ride and awesome experience. We also booked a tour to Isla Mujeres which included snorkeling, buffet lunch on another part of the island, and a short stop in downtown. When we arrived at the point of departure, they separated our group based on the boats that were heading out. We insisted on being on the same boat and it took a while until they figured it out and eventually we had a great catamaran and tour guide. We also went to Chichen Itza and visited a cenote.

We booked through an "unofficial" tour operator that has an "office" under a white umbrella on the beach. The cost of the trips were much less that what the hotel tour operators offered us, so we took the risk. We are not too picky and are used to the accomodations that may be made with a discounted price. The lower price came with traveling in vans versus a comfortable tour bus and some confusion at the start of the tours. I would probably NOT recommend the beach tour vendors if this is your first time in cancun and you do not speak the language. It worked for our family, but we definitely had to be flexible, open-minded, and very assertive.
Unfortunately, many of our group got "slack" from the Apple Vacation reps for not taking the tours with them. I also got a call in my room questioning me as to why we had not booked with them and that they count on a commission also. Definitely not professional at all!

Nightlife- The nightly shows are an option. However, the theatre was hot and stuffy and we only attended one. The young adults of our group had a blast with the nightly DJ by the pool bar. I also applaud the security staff for monitoring the area and making sure that everyone was safe. I specifically witnessed security personnel asking a very drunk young lady if she knew the 2 young men that were trying to escort her. Really appreciated this.
It was evident that there were some management issues. Myself and another family member attempted to e-mail the hotel with some questions and the first response took several weeks and another e-mail was never answered. Another family member that booked her stay online had a horrible experience with the front staff and main manager. Additionally, I observed a few other guests concerned about not having their reservations honored.

In general, I have experienced more personal and professional attention at other smaller resorts in Cancun. However, the OC has more activities and some nightlife for the younger crowd. I would recommend the resort for families. I would probably not return due to the better customer service I have experienced at other all-inclusives.

  • Stayed July 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
6 Thank Laura C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ocean Coral & Turquesa

Property: Ocean Coral & Turquesa
Address: Carretera Cancun - Playa del Carmen, Lotes 1-5 | Manzana 5, Super Manzana 12, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Puerto Morelos
#8 Business Hotel in Puerto Morelos
#9 Romantic Hotel in Puerto Morelos
#13 Top resorts Hotel in Puerto Morelos
#13 On the Beach Hotel in Puerto Morelos
#13 Spa Hotel in Puerto Morelos
#13 Luxury Hotel in Puerto Morelos
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ocean Coral & Turquesa 4*
Number of rooms: 591
Official Description (provided by the hotel):
Located in the heart of the Mexican Caribbean, this enchanting all-inclusive resort offers an array of activities to engage your senses. This dazzling all-inclusive resort is located on prime beachfront property in the heart of the Mexican Caribbean, close to Cancun and neighboring Riviera Maya communities. With sweeping views of the Caribbean, a magnificent white-sand beach with crystalline waters, and surrounded with tropical foliage, Ocean Coral & Turquesa offers a wide range of activities for everyone, along with an assortment of services to ensure that you have an unforgettable Caribbean vacation. Enjoy a variety of gastronomic fare, round-the-clock entertainment, children's programs, and Mexican hospitality. Whether it's a romantic getaway for two, a family vacation, a self-indulging spa vacation, even a business retreat, we have it all, in one all-inclusive package. ... more   less 
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Also Known As:
Ocean Coral & Turquesa Hotel Puerto Morelos
Ocean Coral And Turquesa
Ocean Coral & Turquesa Riviera Maya, Mexico - Puerto Morelos

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