We found a pretty decent sale for this resort back in May, so after reading many reviews and already knowing what else was in this price range from many years of researching other resorts, we decided to give it a try despite some of the negative reviews. My sister and her husband were traveling from another state to meet up with us here, so that made the stay even better. We really enjoyed ourselves, but I am sorry to say, a lot of the negative comments I read about beforehand were true. The resort is very pretty and very clean. It is close to the airport, which was another deciding factor since we were only staying 7 nights this trip. The ride took 30 minutes, but I think it took longer to get from the main road to the resort because with all the recent rain, the ruts and pot holes were filled with water so the driver couldn’t tell how deep they were, which let to a crawl.
So, the problems we encountered were not major, but enough to get annoying after a few days.
We arrived at noon, checked in and were told we were upgraded to an ocean view room and assured my sister and her husband would be close to us. I asked that a dehumidifier be put in our rooms and that the electricity would be set to run all night because my husband uses a CPAP machine. All this I learned from reading TA. We were assured all would be taken care of and we could come back at two to get our room keys. Now had I known the first day that the elevators were few and far between, I don’t think I would have accepted this “upgrade”. If you need to go to your room more than once a day and have mobility issues, it’s going to be a problem. It was quicker to walk across the pool areas to get to the restaurants, but to get to the lobby, the flight of stairs was pretty steep and then going back through the buildings to your room seemed twice the walk. It’s not a huge resort, but the buildings are like in a zig zag pattern when walking from inside.
After checking in we were turned over to a concierge who (of course) turned out to be a time share rep. in disguise, lol. Why can’t these resorts let you settle in before they start this? I was tired, hungry, and needed the bathroom. At one point he turned to me and said “you aren’t listening to me are you?” and I told him I wasn’t. I told him honestly that we weren’t interested in any excursions or any times shares, vacation clubs, whatever, we just wanted to get something to eat and get to our room. He wasn’t happy, but finally gave up.
The room was very nice. We had two double beds (not queen), but that was ok with us, although some might mind. I’m sure you also know the beds are pretty firm, but we managed without a foam topper. The pillows were very lumpy as others have mentioned. We did get our dehumidifier, but my sister never got one. You need to empty this 2 or 3 times a day. It is also true that the electricity is motion activated, and that included some of the wall outlets. Thankfully, the one between the beds stayed on so my husband didn’t have a problem, but it was only one plug, and the lamp was plugged into it. I bring an extension cord so that worked out. You might want to do the same. The shower leaked into the toilet area every time we took a shower, and the shower head kept sliding down the pipe and swinging around, making for a comical scene trying to get your hair washed and rinsed. Toiletries were not of the best quality, you might want to bring your own shampoo and conditioner. The other bothersome thing was not enough hangers (there never are in most resorts, but I bring some old wire ones from home). There were no dressers or any type of drawers, only a few shelves in the closet that just didn’t quite make it for a week’s worth of belongings. I kept forgetting where I put things. We were at the end room in building 8 so our balcony was covered and seemed larger than others. Two very uncomfortable chairs, and a small table completed it.
You were not allowed to hang any clothing or towels out there, which I can understand not having them flapping over the rails, but they should then provide a towel rack or clothes line off to the side as I’ve seen in other resorts. There wasn’t anything in the bathroom/shower area either. I did like that they had a very heavy balcony door with a double lock. Once closed, you could not hear a sound from outside.
Everyone should know by now that the beach here is pretty nice, but the water is not enjoyable for a swim. It is too bad because the water was very calm with a sandy bottom, no ruts or rocks to trip you up. I just wasn’t comfortable because it was so murky, you couldn’t see any part of your body below the water and it did have an off odor. Thus we spent our days at the pools. Our first walk around we discovered the “quiet pool” by the privileged section, but we were told the bar was closed there. We moved over to the swim up bar pool. It was pretty crowded around this pool, they had plenty of chairs, in fact, too many for a pool that size. You couldn’t even step between the chairs to sit down. We’d end up moving them apart as best we could and settled in. This is the first time we’ve actually stayed at a pool with a swim up bar because we’d rather be on the beach. The behavior of some people when drinking can be obnoxious at times, and we are not prudes. It’s really not a problem though, if you cannot put up with it, you just move to another pool. The larger “activity” pool had a lot of obstacles so finding a place to sit and not be in the way of the activities going on or being close to an easy entrance to the pool proved to be a little chore. We finally settled down at one end away from all the activity and were soon surrounded by moms with their kids (don’t know where Dad was). We wondered why they just didn’t use the family pool and/or kiddies pool right next to this area. So, that left us with going back to the swim up bar pool for the remainder of our stay. Don’t think you’ll be safe from little ones at the bar though. Some parents thought it was so cute to have their babies with them while sitting at the bar. There was only one bartender most of the time and one waitress who serviced the pool and the beach. Certain days and/or times they had one other person behind the bar. One bartender in particular, Ruben, was very friendly and did a fantastic job with what he had to put up with sometimes. We found out after a few days the entire block of buildings around the family pool was closed, the bar, snack bar and maybe even the children’s activity center was closed. It didn’t impact us, but be aware when you are booking in low season if you have little ones, you might want to check on this first. That could have explained why no one was using the pools over there.
I’m not going to say much about the food as everyone’s tastes are different. They had an excellent selection of food in the buffet, but it all seemed to lack flavor, and served lukewarm rather than hot, even at the a la cartes we went to. More into presentation than taste. I do have to mention that out of the 7 mornings we were there, they only had bacon available twice. There was always an empty tray there and always someone saying it was coming right out, but it never appeared while we were there. How hard is it to cook up bacon ahead of time? It keeps forever, lol. The drink service is very slow (as has been mentioned over and over here on TA). They really should consider setting up a self serve coffee/tea station. Oh, and speaking of coffee, if you are going to use your coffee maker in the room, you have to call and ask for sugar and/or cream every day. Then you got the run around as to who is responsible for providing it. Front desk passed it to room service, room service passed it to housekeeping, etc., etc.
Do you begin to see what I mean about little annoying things?
The room service menu is very limited and unless you are privileged, you cannot order breakfast to your room. You cannot order drinks to be brought to your room either. Again, not a big deal since it’s all inclusive, just go eat in one of the restaurants or get a drink at one of the bars. But why advertise all these “amenities” and then put restrictions on them?
Hopefully I haven’t put anyone off from booking. You vacation is what you make of it. I think this would be a great resort if they hired more staff and gave a better introduction to all their services instead of trying to sell you something more and cutting corners on things that should be made available to all. If you have any questions or would like more information about restaurant times, activities, etc., send me a message here on TA.
- Official Description (provided by the hotel):
- Located in the heart of the Mexican Caribbean, this enchanting all-inclusive resort offers an array of activities to engage your senses. This dazzling all-inclusive resort is located on prime beachfront property in the heart of the Mexican Caribbean, close to Cancun and neighboring Riviera Maya communities. With sweeping views of the Caribbean, a magnificent white-sand beach with crystalline waters, and surrounded with tropical foliage, Ocean Coral & Turquesa offers a wide range of activities for everyone, along with an assortment of services to ensure that you have an unforgettable Caribbean vacation. Enjoy a variety of gastronomic fare, round-the-clock entertainment, children's programs, and Mexican hospitality. Whether it's a romantic getaway for two, a family vacation, a self-indulging spa vacation, even a business retreat, we have it all, in one all-inclusive package. ... more less
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- Also Known As:
- Ocean Coral And Turquesa
- Ocean Coral & Turquesa Hotel Puerto Morelos
- Ocean Coral & Turquesa Riviera Maya, Mexico - Puerto Morelos