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“Nothing special good or bad..just so very average...”

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Ocean Coral & Turquesa
Ranked #13 of 25 Hotels in Puerto Morelos
Certificate of Excellence
GreenLeadersGold level
Trevose, Pennsylvania
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Nothing special good or bad..just so very average...”
Reviewed August 20, 2013

Went there for a week with my husband, son and his family and friends. Two of our g kids were in our room. A 7 yr old girl and a 13 yr old boy. Ended up with about 25 of us. 5 teens and 3 under 10. The fun was we were on a family vacation together...esp us with 5 of our 7 g kids with us! The place was huge. 4 pools. Beach a bit dirty sea grass etc. Pools warm. Problems....hate hate the bathroom set ups. Pain in the butt trying to take a shower etc unless we knew the 13 yr old was out since walking in on g mom getting out of the shower is not on a teens top ten lists of things to do. The bathroom was open to the entrance door...no place to hide! The teen club was described by our kids as a bunch of fat 10 yr olds playing video games..nothing for a 13,14.15,16 to do except go to the hot lobby after dinner to get on their phones. The little kids club was the same. No airconditioning in their club and very childish coloring as activities. The buffet was ok. They should have a kid friendly section with lower counter height with nuggets hot dogs etc. The other issue we had with the buffet was the hostess sitting us at lunch. Worried we were wet..not just us...like everyone......like lady...we have proper coverups or clothes on.....did everything but check our butts...this was very anoying to say the least! Yes you should not be dripping. Agree you shouldn't be dripping but the chairs sould be covered in a water resistant outdoor material. I wouldn't go there again..not worth it.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank StephanieMG47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review, August 22, 2013
Dear StephanieMG4,
We want to express our gratitude for taking the time to share your comments on this site. It is with a great regret that we learn we were not able to meet your expectations and that some aspects of your stay we not of your total satisfactions. Please allow us to comment on some of the issues you encountered at OCT. We lament that you found the architectonic design of our bathrooms inconvenient. In regard to this matter we like to inform that this situation has been analyzed, and we are working in some improvements that will help to aid this situation. It really surprises to us that you found a lack of activities for teenagers at our resort. Please allow us to inform that we count with a complete schedule of different day and night time activities which took place on a daily basis and for all ages that are posted on different spots of our facilities and printed in our intern diary. Furthermore, our teen’s club is equipped with video games, cinema, and soccer table, between others; and our Daisy club counts with a complete schedule of different activities that include projects, movie time, and also outdoors activities. In regard to the comment about the issues at the buffet, we would like to inform that as part of our protocols, the dress code for the buffet consists of dry clothes as it is an indoor restaurant. Guests can also assist to our Villa Marina restaurant for snack in case they do not want to change or dry themselves. We would like to thank you for the entirety of your observations and remarks, which give us the opportunity to analyze our performance and improve the services offered to our guests. We hope to have the opportunity to host you in the future and change your perception about OCT.
Kind regards,
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Easton, Pennsylvania
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed August 20, 2013

We had a great week here. By the second day, the staff knew my kids' names. Roderigo and Rango especially. Plenty of activities to stay busy, but we were happy to lounge around the pool. The pool had a sloped entry (liked a beach) which was ideal for our 2yo to come in and out at her will. Lots of options for meals. The lines were long every night for the Mexican restaurant and we didn't bring long pants for the Hibachi and Indoor Italian restaurant. But the buffet was adequate, especially with 3 young children. We never left the resort, but cabs are available to take guests to downtown Cancun. The resort is located south of the Cancun hustle and bustle. Mostly surrounded by other resorts. Can't walk to other attractions. The main disappointment was the beach, lots of seaweed, too much to deal with in the water. We learned later it was the time of year. The water looked greenish gray, instead of the turquoise blue you'd expect to see in the Carribean.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mommy475
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review, August 22, 2013
Dear Mommy475,
It is gratifying to learn that, despite the fact that our beach was not what you expected, you found satisfactory our facilities and amenities, and overall you and your family had a great time at our resort with the company of our entertainment staff. As you had an excellent experience, we like to invite you to visit our resort in another season of the year, when the beach condition is better. We truly appreciate your kind comments and we hope that when returning to our vacation destination, you will give us the opportunity to welcome you again at our resort.
Bests,
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Illinois
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 20, 2013 via mobile

We stayed with two other couples in August. This was our 7th trip to Mexico and unfortunately not the best one. The hotel was nice and the food was pretty good. The low aspect was the customer service. When we first arrived we were not greeted the way we have come to love about Mexico. They seemed disorganized and under staffed to accommodate the customers. We had no smiles or welcome to Mexico or enjoy your stay.... No welcome drink either. I would not choose this resort again only because I don't believe you should have to upgrade to be taken care of with a smile. If they hired more staff this would improve the quality of all the tourists and existing staff! I would say the Japanese restaurant was the best part of the stay! The staff was awesome and the food was fabulous!!!!! Kudos to the staff there. The swim up bar was totally understaffed and if you weren't privileged the wait time for a drink could be 30 minutes. I hope this helps others decide, the resort is nice and clean. A good value, but I will try another one next time. Do get a massage on the beach, that was amazing too.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank welovemexico13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review, August 23, 2013
Dear welovemexico13,
We want to thank you for posting a review on. We really appreciate the observations that you made about our operation that we can work with to improve our service. We would like to apologize for all the little inconveniences that you may had during your vacation, however, we are very happy to read that despite this minor details you did enjoy your holidays with your friends. We also like to thank you for the complements made to the staff in general. We hope you decide to come back again with us in the near future and improve your perception about our performance.
Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Farmington, New Mexico
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 19, 2013

Overall a good resort, close to the airport. Did some excursions and of course we relaxed. Rooms were ready when we checked in, dehumidifiers were brought in within 30 minutes to both of our suites after request. Room was extremely clean, maid service is excellence. I did accidentally leave valuable jewelery one time before heading out, got back to the room everything still there. Also had a water issue when we got a good rain storm but was taken care of. Staff was very attentive, does help to be able to speak Spanish but if you don't not a big deal just makes life around the resort little easier. We had a great vacation, drinks were good. Lobby bar was my favorite we received excellent service and drinks every time. Sensai favorite restaurant but only the hibachi is worth it, service in the regular part terrible, we ended up walking out. Italian restaurant great service! The buffet had a good selection, I rarely eat meat but found a great selection but a little hard to get beverages sometimes (short staffed). Loved the swim up bar just awkward to have a 5 year old sitting on a bar stool next to me when I'm having an alcoholic beverage. Mike was my favorite place to sit have coffee and sometimes for lunch. Loved the spa, my daughter and I had to get new pedicures, if not done correctly the sun and beach ruin the polish. Service was great. Guillermo in the gift shop helped us buy some beautiful pieces of jewelery and gave us some great tips.
Issues:
Not much of a nightlife and pools close fairly early. Also we went to get our "welcome gift" and thought we were getting a breakfast the next morning and would be shown around the resort not being taken for a time share pitch. Nothing was mentioned about that whatsoever or we would never have agreed. Not happy with that, I was considering, hubby was angry and left but when I was told that he wasted their time, I chose not to do it we even decided not to take the $120 credit offered. Oh well lesson learned.

Other than that our trip went smoothly had a lot of fun got plenty of sun. Wish our travel agent had told us about upgrading to privilege we would have definitely gone that route.

Room Tip: Make sure you take your own sunscreen and bug spray, very expensive in the gift shop.
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AngieR47029
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review, August 20, 2013
Dear AngieR47029,
We are truly thankful for choosing OCT for your vacations. With reward we read that you appreciated the attentiveness of our staff, our services, facilities and offer and that overall you had a fun and relaxing vacations at our resort, despite the fact that it was affected by the promotion of our Vacation Program. It is important to mention that this promotion is attended by our guests only if is their will, after having a previous meeting with their concierges. Your opinion is very important for us, we lament that your vacations were affected by this situation and rest assure that your comment will be extended to the Vacation Program Management in order to take the pertinent actions and prevent future inconveniences for the guests. Thank you for your kind comments and for taking your time to share them with the community. We hope to see you soon.
Warm regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Providence, Rhode Island
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 19, 2013

We traveled to Ocean Coral and Turquesa the last week of July and It was amazing. The hotel was very clean and accommodating. The rooms were very large and had plenty of food options during all hours of the day. The staff was what truly made the experience. First off, Rodrigo was unbelievable. He showed us the best time and always got us involved. He was amazing during water aerobics. He even helped us with what times to go get reservations and what excursions to do. He was great at not only keeping a smile on our faces, but was great at providing us with knowledge about the hotel and area. At night he would even go to eat with us and teach us about the mexican lifestyle. Apart from Rodrigo who we already miss, Monica was amazing! She always had the best bar games for the pool and was a lovely Mary Poppins in the Disney Show. We loved the Pool bartenders especially the night shift Juan. The food was good, but our favorite meal by far was breakfast. The omelet cook Catoy was unbelievable. If you want the best omelet of your life go to her at the breakfast buffet. Lastly thanks to Gustavo, Didier, Erica, Hugo,and Raul. Had the best time and can't wait to return.

Room Tip: Get a dehumidifier
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  • Stayed July 2013, traveled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 184alyssal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review, August 20, 2013
Dear alyssa l,
We truly appreciate your kind note regarding your recent stay at our resort. It is rewarding for us to learn that you were completely satisfied with everything that OCT has to offer, furthermore that you appreciated the work and friendliness of the members of our staff. Be sure that we will send your comments and gratitude to Juan and Coty from our F&B staff, Rodrigo, Mónica and the rest of our entertainment team, they will be glad to hear from you. Thank you for choosing our resort for your vacations. We hope to see you very soon.
Warm regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
71 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed August 19, 2013

We booked the OCT after reading a lot of the positive reviews. I cannot say we were disappointed but I would defiantly place it as a 4* and not the 5* that First Choice advertised
We found the hotel very clean and watched the gardeners and cleaners hard at work everyday to make the place look really smart. All of the four pools were immaculate and you could always get a sunbed somewhere. The guys also worked hard on the beach to keep the seaweed at bay although it didn't annoy you very much. Unlike a previous report our maid Magnolia (room10202) was excellent. I don't agree with people saying you have to upgrade to premium. Our room was fine and as for alcohol all the top brands are available normally. Smirnoff, Absolute, Gordon's etc. We ate in all the restaurants and never had long to wait. They were all very good in their own way but I did object to the $40 charge in the Caribbean if you wanted a large steak, definitely overpriced. The Mexican also charged $30. We have been on a cruise where the surcharge is cheaper!! We found the staff amazing Blanca, Juan and Enriko in the lobby bar, Florenzo at the pool bar who filled our drinks up without us asking, and no we didn't tip him every drink! And the lovely smiling face of Errka at the buffet in the morning showing us to our seats.

If you are English I would recommend that you only take dollars and not pesos as everything is priced in dollars and $1 notes are great for tipping.

I do think the hotel need to look at small things that they could improve on that would make it a much better hotel. I totally agree that there are not enough staff waiting on and the ones that are definitely are worked to hard. It is true that it is really difficult to get a hot drink in the morning. The waiters only carry coffee ( when you can get one) There is vodka, tomato juice, Buck's Fizz to help yourself too so why can't they leave hot water and tea bags out. I am sure people would really appreciate that and it would be less work for the staff. The other thing is if you are having a drink and you sit on the balcony outside the lobby why can't there be some background music. It really is boring. We didn't see much of the entertainment team we just wanted to listen to some music. Another thing I think the hotel should consider is an adult only pool. The 'quiet pool' as it is known was swarming with screaming kids even although there are three other pools with things for kids to do.
Overall we had a really good holiday and met some lovely people

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank geraldinehulston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review, August 20, 2013
Dear geraldinehulston,
We want to express our gratitude for taking the time to share your comments about your last vacations at OCT. With rewards we learn that you enjoyed your holidays while staying with us, and also that you appreciated the cleanliness of our facilities, our offer and the friendliness of our staff. On the other hand we lament that there were not able to exceed your expectations. We are truly thankful for the observations you have made about some aspects of our operation. We can assure you that they will be taken in consideration in order to improve our performance and reach the 100% satisfaction of our guests. We hope to have the opportunity to host you once again in the future and exceed your expectations.
Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Algonquin, Illinois
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed August 19, 2013

Let me stress I am not an employee of this hotel....

I was here in October 2012, and will be returning in about 6 weeks.

I simply can not believe the negative comments I have been reading. One year ago, I rated this hotel one of the best I have ever stayed at, and can't wait to return to see if anything has changed.

Sure....things can be slow, but this is Mexico, and you are on vacation. Relax and enjoy!

Sure the drinks may be watered down, but you know what........they are free.....get your lazy butt up and get another one.

Sure.....the meals may not be 5 star, but they are serving people with different taste from all around the world, and in my opinion they do a pretty good job at it.

Could the miserable people be the same ones I saw that never bother to tip? Loosen up people and enjoy the fact that you are on vacation. These people make very little per day, thus tips are greatly appreciated, and yes, may make them remember you and "move a little quicker".

In all.....people....don't be afraid to give this wonderful resort a try. I can't wait for my return visit in a few short weeks!

Mark (Chicago)

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank schleyrib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review, August 20, 2013
Dear schleyrib (MARK),
We are truly thankful for the kind note you share on this site. It is rewarding to learn that on your last visit to our resort back in October 2012 we were able to provide you with a satisfactory stay and that due to our performance, you will be returning to OCT within 6 weeks. We can assure you that we will be more than glad to host you one more time, and that your next experience will exceed your expectations. Please, do not hesitate to contact us should you need any further assistance regarding your upcoming stay. See you on September!
Warm regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ocean Coral & Turquesa

Property: Ocean Coral & Turquesa
Address: Carretera Cancun - Playa del Carmen, Lotes 1-5 | Manzana 5, Super Manzana 12, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Puerto Morelos
#8 Business Hotel in Puerto Morelos
#9 Romantic Hotel in Puerto Morelos
#13 Luxury Hotel in Puerto Morelos
#13 On the Beach Hotel in Puerto Morelos
#13 Spa Hotel in Puerto Morelos
#13 Top resorts Hotel in Puerto Morelos
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ocean Coral & Turquesa 4*
Number of rooms: 591
Official Description (provided by the hotel):
Located in the heart of the Mexican Caribbean, this enchanting all-inclusive resort offers an array of activities to engage your senses. This dazzling all-inclusive resort is located on prime beachfront property in the heart of the Mexican Caribbean, close to Cancun and neighboring Riviera Maya communities. With sweeping views of the Caribbean, a magnificent white-sand beach with crystalline waters, and surrounded with tropical foliage, Ocean Coral & Turquesa offers a wide range of activities for everyone, along with an assortment of services to ensure that you have an unforgettable Caribbean vacation. Enjoy a variety of gastronomic fare, round-the-clock entertainment, children's programs, and Mexican hospitality. Whether it's a romantic getaway for two, a family vacation, a self-indulging spa vacation, even a business retreat, we have it all, in one all-inclusive package. ... more   less 
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Also Known As:
Ocean Coral And Turquesa
Ocean Coral & Turquesa Hotel Puerto Morelos
Ocean Coral & Turquesa Riviera Maya, Mexico - Puerto Morelos

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