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“Beautiful Resort”

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Ocean Coral & Turquesa
Ranked #13 of 25 Hotels in Puerto Morelos
Certificate of Excellence
GreenLeadersGold level
Kaysville, Utah, United States
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Beautiful Resort”
Reviewed May 4, 2013

We had a wonderful time at OCT. I had 3 children with me (12, 10, 7) and they all enjoyed the food and entertainment. The pools are spacious, not too cold and constant activities like water polo and water aerobics. If you want a more quiet atmosphere you can hang out at the family pool. The food was pretty good. The buffet always had hot items and plenty of fruits, cereals, juices, etc. I do wish there would have been one other option for breakfast besides the buffet for the guests that don't upgrade. Route 66 would be a fun place for diner type breakfast or even offer room service breakfast. We ate at every restaurant except the Hibachi and outdoor Italian. Our favorites were the indoor Italian and the La Petite Craperie. Villa Marina was great for lunch. My boys loved the room service for lunch or dinner (especially the club sandwich) My daughter tried the Daisy Club on 2 different days. I would have liked to see them do more crafts and activities there. It seemed like coloring pages from a coloring book and watching TV when indoors. The staff were very nice and my daughter did love it there, I was just expecting a little bit more in the aspect of activities for them to do. We went to two shows and I thought the Grease one was very cute. The dancing was excellent. They canceled the princess show while we were there due to not enough children to participate. We went on two tours booked with Olympus Tours. The Chitzen Itza was really neat and Isla Mujeres was amazing. The group that took us on the Isla Mujeres tour worked very hard to ensure my kids were safe while snorkeling. (The water and fish were amazing on this island) This location is far from downtown Cancun so if you want to go shopping or be near the city this is not the place for you. I found the area of Cancun to seem crowded and dirty so I loved being further away, although you'll find that the beach has more seaweed in the Puerto Morelos area and the water is not the same clear blue color as near the hotel zone of cancun. It was still VERY beautiful and this resort is much bigger than many of the resorts in Cancun which was nice. The seaweed was not bothersome at all, I've seen way more seaweed on California beach. Absolutely do not forget to request a room higher up in a quiet area and a dehumidifier. We always had enough bottled water with the staff replacing it in our refridgerater daily and Mike's coffee shop passes out bottled water. I hope to return soon. I would have liked to give it 4.5 out of 5 rating if possible.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank ColletteCR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review, May 6, 2013
Dear ColletteCR,
We are thankful for sharing your observations regarding your stay at OCT. It is good to learn that you appreciated the beauty of our grounds, the friendliness of our staff and the accommodating of our facilities, and also that you had a nice and enjoyable experience. We would like to inform you that our kids club counts with a complete schedule of different activities on a daily basis, which includes projects, movie time, and also outdoors activities. However, we would extend your observations to our Entertainment manager. We want to express our gratitude for taking your time to post your review and sharing your experience. We will be glad to host your family for your next vacation.
Bests,
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English first
Grand Rapids, Michigan
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 4, 2013

One of the best places we experienced in Mexico. Beautiful ocean. Nice upgrades for Apple travelers. Ocean Front room, wine and strawberries in room. No towel card, and a special dinner. Food good, drinks good. Migel at Route 66 was great !!!! Nice people. Good place all around.

Room Tip: Higher floors have a great view of Ocean.
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  • Stayed April 2013, traveled with friends
    • Value
    • Location
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Helpful?
3 Thank Brianh333444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review, May 6, 2013
Dear Brianh333444,
It is very gratifying to learn that you had a good time at OCT and further more that consider our resort as one of the best in our country. Thank you very much for your review, we hope we will host you again in the near future.
Best regards,
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Sugar Grove, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 3, 2013

This resort is absolutely amazing. The staff is so friendly, helpful and welcoming. The resort itself is right on the beach and the views are incredible. The food is amazing (there are so many options, that even the pickiest eater will be satisfied). The beach is perfect! There is a little seaweed, but that's a small price to pay for the beautiful beach. The coast is perfect for walking and enjoying the beautiful views. The rooms were extremely clean and room service came everyday to clean our room and change our sheets. There was also lots of entertainment, there is never a dull moment there! Truly this resort is paradise. This was our second trip to Ocean Coral & Turquesa...our favorite vacation spot. We will be back again soon!

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Emily G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review, May 6, 2013
Dear Emily G,
With reward we learn that you found your experience at our resort satisfactory and that your expectations were fulfilled by our offer, facilities and personnel. We extend our gratitude for taking your time to share your opinion. We hope to host your third visit to our resort very soon.
Warm regards
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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 3, 2013

Just arrived home tonight. Had a wonderful time and enjoyed the hotel and grounds.
Ask for a dehumidifier right off the bat. The rooms are lovely but damp. Ours was emptied twice a day. If you are looking for privacy in the bathroom this is not the place for you. There is no enclosed bathroom. It is wide open with the toilet and shower behind stall doors. It would be prudent for them to put up some louvered doors so you have a place to dress.
Both hibachi and italian restaurant were great. Buffet could use more choices.
Big shout out to Edgar from Jessica and Patricia. We met him out last night there at the buffet and he was a dream!! He checked on us continually and made our last night special. Wish we had met him earlier he would have been requested each night.
All in all it was a lovely stay and would recommend the hotel to others

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pcakes9865
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review, May 4, 2013
Dear Pcakes9865,
Thank you for taking the time to write your review about your experience at our resort. It is good to learn that you have a lovely stay with us, despite the fact that you found the design of our bathrooms strange, nevertheless let us inform you that we are working in improvements that will help to aid this situation. We restate our gratitude for your recommendations and for choosing our resort for your vacations. We look forward your next stay with us.
Bests,
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Lincoln, Nebraska
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 3, 2013

My wife, myself and our grown sons/wives just got back from 5 nights at Ocean Coral and Turquesa. The customer service from the staff was outstanding - always a bright smile from all. We spent time at the beach every day - yes the seaweed was there, but the beach was groomed and cleaned numerous times during the day. We ate dinner at the ala carte cafes and the buffets. All had plenty to choose from and we honestly cant understand some of the negative comments about the choices. Breakfast esp was very good. Only thing that bothered us was why the coffee shop wasn't open earlier in the day - esp since it is a place where wireless was available. We did not upgrade to privilege and felt we didn't miss anything. The only advantage we could see would be dinner reservations and we simply put our name in and waited with a drink in the huge comfortable lobby. Our rooms were clean and the dehumidifier took care of the humid air - but we were steps away from the ocean and it was warm - why would there not be a humidity issue? It was a wonderful experience - would recommend this resort to anyone - very good value for your dollar!

Room Tip: We spent very little time in our rooms, the garden view we had was quiet and had easy access to the...
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Terry K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review, May 4, 2013
Dear Terry K,
With reward we learn that you have chosen our resort for your last vacations. It is with a great pleasure to read your opinion about our resort, and to realize that your experience at our facilities and with our staff was totally satisfactory. We lament that you found our coffee shop schedule inconvenient, however you can also find self-service coffee at our lobby bar from 6:00 a.m. or at our buffet restaurant that opens from 6:30 a.m. for breakfast and beverages. We are glad to read your review and to realize that you had a wonderful experience. We want to extend our gratitude for sharing your experience and for recommending us. We look forward to host your next vacations.
Warm regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quincy, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 2, 2013

As soon as you arrive they great you with a cocktail, and smiling faces. They show you a map of the resort, then they take you on a 3 minute tour, to show you the restaurants and to take you to your room. The staff were all very pleasant, the bartenders very gracious! Our favorite was Florencio from the pool bar! Beach front was gorgeous, and very well kept. Smiling faces great you on the beach to ask if you would like more to drink.

Room Tip: Privilege rooms are all beautiful
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  • Stayed April 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Ryan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review, May 3, 2013
Dear Ryan C,
We are thankful for sharing your observations regarding your stay at OCT. It is pleasant to know that you had a nice experience at our facilities. We look forward your next vacations at OCT.
Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
55 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed May 1, 2013

I went to Ocean Coral & Turquesa with 2 college friends. I loved that it was an all-inclusive place as I didn't intend to go far from the beach or the bar. There were a few weddings there over the weekend, and a good mix of different age groups (not all geriatric, families, or 20-somethings). I liked that the kids' area was on one end of the resort, since I went to escape my kids. ;D The food was decent in the buffet restaurant (Villa Marina, I think), but I really enjoyed the food in both the Italian restaurants and the Japanese Hibachi restaurant. The wine was reasonably priced (as the only alcohol not included in the all-inclusive) and I discovered a new drink (new to me).... mojitos! Yum!

We booked a snorkel trip and one of my friends also booked a SCUBA dive through the same on-site group. This was affordable, enjoyable, and totally worth it.

We were able to get lots of bottled water to stay hydrated in between margarita,s mojitos, and gin & tonics.

I gave 4 starts instead of 5 because some things were a little confusing... like reserving a table at the outdoor Italian restaurant and the Japanese hibachi restaurant. We also had to request a 2nd dehumidifier for the room, and empty them both 2x a day, because the room was really musty when we first got there. The pull out sofa was not super comfortable, but they never are, so I had low expectations and can sleep anywhere. Other than that, it was fine.

Room Tip: "Ocean view" or "garden view" are better than no view at all. Ask for an extra...
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  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Klanicek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review, May 2, 2013
Dear Klanicek,
Thank you for taking the time to share with us your observations regarding your stay in our property. It was very pleasant to know that you enjoyed our services and facilities and appreciated the variety in our offer. Please allow us to inform that our restaurants function in a first come first serve basis, and we only count with reservations available for our Privilege guests. We are aware that the humidity of zone may be an affair, nevertheless we must enlighten that alleviating this condition is beyond our control as a consequence of our geographical location. Thank you for sharing with us that despite this issues, you had a satisfactory stay. We look forward your next stay with us.
Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ocean Coral & Turquesa

Property: Ocean Coral & Turquesa
Address: Carretera Cancun - Playa del Carmen, Lotes 1-5 | Manzana 5, Super Manzana 12, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Puerto Morelos
#8 Business Hotel in Puerto Morelos
#9 Romantic Hotel in Puerto Morelos
#13 Spa Hotel in Puerto Morelos
#13 Top resorts Hotel in Puerto Morelos
#13 Luxury Hotel in Puerto Morelos
#13 On the Beach Hotel in Puerto Morelos
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ocean Coral & Turquesa 4*
Number of rooms: 591
Official Description (provided by the hotel):
Located in the heart of the Mexican Caribbean, this enchanting all-inclusive resort offers an array of activities to engage your senses. This dazzling all-inclusive resort is located on prime beachfront property in the heart of the Mexican Caribbean, close to Cancun and neighboring Riviera Maya communities. With sweeping views of the Caribbean, a magnificent white-sand beach with crystalline waters, and surrounded with tropical foliage, Ocean Coral & Turquesa offers a wide range of activities for everyone, along with an assortment of services to ensure that you have an unforgettable Caribbean vacation. Enjoy a variety of gastronomic fare, round-the-clock entertainment, children's programs, and Mexican hospitality. Whether it's a romantic getaway for two, a family vacation, a self-indulging spa vacation, even a business retreat, we have it all, in one all-inclusive package. ... more   less 
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Also Known As:
Ocean Coral And Turquesa
Ocean Coral & Turquesa Hotel Puerto Morelos
Ocean Coral & Turquesa Riviera Maya, Mexico - Puerto Morelos

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