We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Beautiful Beach, Ocean and People”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Ocean Coral & Turquesa
Ranked #13 of 25 Hotels in Puerto Morelos
Certificate of Excellence
GreenLeadersGold level
Carver, Minnesota
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Beautiful Beach, Ocean and People”
Reviewed February 16, 2013

We were pleased with our stay. The beach is beautiful (staff are constantly grooming), the ocean is a mesmorizing mix of blues. The people both guests and staff - wonderful! We stayed 2/8-2/15. Our check-in was smooth - front desk folks were great. Our room and deck - awesome - clean, big and great views!

Special call outs to the fabulous staff - Daily activities - many thanks to Monica, Nellie, Oli, Samantha, Isrial. Our waitress Veronica who made sure we had a cool drink as we hung out in the Cabanas next to the pool bar. And bar tender Gasper who amped things up at the pool bar.

We ate at the Steak and Seafood place - don't be afraid that the Rib Eye says Cajun. It is not spicy. Order medium rare. It was awesone and huge. Italian was wonderful (we ate outside and had meal cooked at table) . We also had Mexican. My fajitas were good. The Japanese joint, we went to twice. It was a big hit for all ages (over 14 that is as there is a minimum age on eating there). Fresh fruit was juicy and sweet - best Honey Dew melon ever.

Puerto Morelos is approximately an hour walk (or take taxi). The snorkeling is awesome! Seriously, you need to go. We had 7 people and were able to negotiate 20 bucks each for a 2 hr excursion which took us to 2 spots. We also enjoyed doing some shopping. Cheaper then resort and Playa.

Criticisms - the nasty spa/zen music which played 2 evenings from 8-10ish PM at the pool bar which is where the fiesta was scheduled to start at 10:30 with music and dancing. I could not go from "backrub" music to party so went to bed early on both nights and one was a Friday :-(

If you like tea. There is none in the room. Nab some tea bags from the Lobby Bar.

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank swessin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review, February 20, 2013
Dear swessin,
Thank you for choosing our resort for your last vacation, it is rewarding to read that you had a pleasant experience. Also, that you enjoyed our facilities and the attention provided by our staff. Regarding your observation about the lack of tea in the rooms, we like to inform that our guests can contact our Room Service or our Operator in case they need this type of requirement. Thank you for your observations about the variety of music played at the pool bar and for sharing your opinions about your stay with us. We look forward your next vacations at our resort.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

11,333 reviews from our community

Traveler rating
    5,961
    3,289
    1,308
    459
    316
See reviews for
4,163
3,790
154
51
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (2,543)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Any
English first
1 review
Reviewed February 16, 2013 via mobile

All the staff were excellent. They were friendly, courteous, attentive, and happy. The resort was beautiful. The food was fantastic. It was a vacation of a lifetime.
Lots of entertainment so you are never bored.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Forse524
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review, February 20, 2013
Dear Forse524,
We are thankful for taking your time to post your review. It is very gratifying to know that you had a an enjoyable experience at our resort and furthermore that you appreciated the variety in our offer. We hope to host you again in the near future.
Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
warren,pa
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed February 16, 2013

Just getting around to submitting this. Hotel was very clean, Victor kept our room very clean and helped us with anything we needed. He was EXCELLENT! When we arrived we were put on the 4th floor. Elevator NEVER worked. Ceramic tile around the resort was VERY slippery (take shoes with good tread). Food at the buffet was great (would make you custom omlets for breakfast), food at route 66 was great. We made reservations at the japanese restaurant to sit around where they cook the food in front of you- food was excellent (chicken and steak stir fry)- regular menu for anyone just making regular reservations (I dont eat fish). I would not have eaten anything on the menu. We went to the carribean grill twice. First time canjun steak was amazing, second time awful. Little cafe had food that was ok. Pools were good. 1 pool for people with kids had walk in entry, 2nd pool had volleyball set up, 2nd pool had lounge chairs in it and lots of places to sit in the pool. pool bar pool had the m ost people at it. there were lounge chairs in this pool also. quiet pool was clear to the right if standing on the beach. never went there. Denise and the staff had games and activities during the day around the pools - water aerobics, mixology class, games, etc. always something going on. BEach was the biggest disappointment - I wanted blue water and white sand so I could snorkel anytime i wanted. When we got to the beach I almost cried. it look like standing on the beach at virginia beach. no blue or clear water. we knew from the reviews there was a lot of seaweed. every morning they had to sweep the beach because the beach was covered. turns out the water is clear once you stick your head in it but there is so much seaweed growing on the bottom that the water looks brown. We signed up for a catamaran trip by the pool - it was the best day!!! Alex was the captain of the boat. we had 14 people and rented the small one to ourselves. Would never have gone on the bigger one - so many people on it not sure how any of them got any deck space. We cruised to Isle Maj. found my blue water there- snorkeling was amazing. Alex and his crew made sure we had a great day!!!! If you plan on going on any excursions through apple, go to the desk the day you get there!! We waited and did not realize they only go to certain places certain days. Since the day we wanted to go was not on option, we went through the company in the lobby. Make sure you are in the lobby 15 minutes before the departure time - they will not wait. we took the trip to ruins. We left at 8 we got on a small bus that toool us to a transfer station where we got on a big bus. ( they gave us a box breakfast) the bus trip was 2 1/2 hours long. to get there but the tour was good. stopped in a little town for a little while then at cenote. got back to the transfer station around 7 then had an hour bus ride from hell back to the hotel in the little bus. when we got back (friday) it was american night at the buffet and they had people come in with souveniers to sell. The bathrooms in the hotel rooms themselves are not family friendly. no where to change your clothes privately, toilet and shower just had heavy frosted glass for doors. tub had no walls around it except for 1 piece of heavy frosted glass seperating it fom the beds.
Activities in lobby included chololate bar, teequila tasting, poker night, movies on lounge chairs outside, dancing around pool bar, etc. different nights,, different activities. bed pillows hard as a rock. pushed queen beds together to make bigger beds because not enough kings rooms available.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank j s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review, February 20, 2013
Dear j s,
Thank you for taking the time to share with us your observations regarding your stay in our property. It was very pleasant to know that you enjoyed our services and facilities and that we were able to provide you a delightful stay. We lament that our beach was not as you expected, nevertheless we must inform that this condition was aggravated due to the bad weather presented during the month of October, when you visited us. As you had an excellent experience despite this issue, we would like to invite you to visit our resort in another season of the year, when the beach condition is better. We truly appreciate your kind comments and we hope that when returning to our vacation destination, you will give us the opportunity to welcome you again at our resort.
Bests,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Illinois
Level 4 Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed February 16, 2013 via mobile

With our fourth time back we were not disappointed. Some of our old servers were gone, but the new ones were great. Gabby, Enrique, Joaquin, Nedva all made for a great time. Had two of the best massages we ever hard. It also was made better because great friends were with us. Paul & Thea and Denny & Marlene.
The best gathering place for us was the Privilege Lounge and Fusion restaurant.
I want to say a big thank you to them for setting up a great surprise for my wife for our anniversary. Nedva did a great job.
I guess what I saying is do not hesitate to book this property. If you look hard enough you can find problems anywhere. You won't find them here.
Jim & Sue
Glasmen

Stayed February 2013
Helpful?
2 Thank glasmen2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review, February 20, 2013
Dear Jim & Sue Glasmen,
With reward we read your comments about your 4th visit to OCT and we learn that our staff went above and beyond in order to exceed your expectations and made all the arrangements for your anniversary and make a memorable experience for you. Thank you for your appreciation to our staff and for recommending our resort. We look forward your next visit.
Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Enfield, Connecticut
Level 5 Contributor
65 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed February 16, 2013

We stayed from 2/2/13 - 2/11/12(2 extra nights due to snowstorm in Northeast) We have stayed at the Ocean Coral 5X's in 3 yrs. They go above and beyond to make our stay pleasant. We travelled with 3 other couples this year. We were all given room upgrades and our rooms were near each other( I had requested prior to arrival). Joaquinn(guest services) came through for us and provided us with a behind the scenes tour. Frank(guest services) was our tour guide as we navigated through the kitchen, laundry area and offices. It was facinating to see the hotel operations. Every employee we passed smiled and said hello. We were also pleased to have a "chefs dinner" at my request(we had been invited last year too). Chef Alan(executive chef)kindlyextended an invitation to our group. The dinner is delicious and very enjoyable. I would like to mention a few employees that go above and beyond. Rossario and Veronica, are drink servers on the beach and in the lobby. They always welcome us back with a smile and their service is impeccable!! Gaspar at the pool bar is always entertaining the guest and prepares your drink before you even ask!! We had to extend our stay 2 nights due to a cancelled flight r/t snowstorm and the hotel accomendated us without issue. The cost was reasonable and we stayed in our rooms for 2 extra nights. The food is very good and plentiful. The grounds are beautiful and well maintained. We'll be back:)

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank flobo113
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review, February 20, 2013
Dear flobo113,
We are very proud to read your post about your 5th stay at our resort. It is rewarding to learn that you were able to enjoy of our Chef’s Table dinner and Behind the Scenes Tour, which gave you the opportunity to learn how our resort operates from the inside. We want to extend our gratitude for your loyalty and for your kind comments regarding the mentioned members of our staff. Rest assure that we will be pleased to welcome you one more time to this, your home.
Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saskatchewan
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 15, 2013

We stayed at this property from January 30th - February 6th. We have traveled to many all-inclusive resorts and this was by far the biggest dissapointment.

First of all, the grounds of the resort are beautiful and it is maintained very well. The resort is easy to navigate. Mikes coffee shop was a nice touch. The staff are EXCELLENT and provided great customer service. Other than those few things, unfortunately everything else was not so great.

The food was our biggest issue. If you are looking for a good and satisfying meal then you may not find it here. Neither of us are "picky"eaters nor do we indulge in gormet but what this resort served was slop. Most of the food was tasteless - I ended up sticking to pizza most of the time. The a La Cartes were even a dissapointment. We dined one night at the Italian restuarant and we ordered the Tortelinni dish (which was probably our best meal we had at the resort) only to find that exact same dish being served at the buffet the next night. I just don't think this is acceptable, especially when it is a 4+ resort. We ended up traveling to Playa del Carmen one night as we were starving for a decent meal - which we found there!

We also had issues with our room. We were in room 4105 and I had no issue with the location, although some might as when you walk out your door you are infront of a road. The shower had one temperature only - and it was scalding hot. Our T.V. volume cut in and out and the only way to rectify the problem was to get out of bed to turn the T.V. off and back on again. This was annoying when you wanted to wind down for the night before going to sleep. Our fridge was never stocked - we had to call room service almost daily to have them bring us more water, etc. I went to the front desk after about our 3rd night and explained to them our issues and they said they would have maintenance come down to take a look, which I'm positive they never did as nothing was rectified.

Our rep for SunQuest vacations was absolutely terrible. I didn't catch her name but she needs to improve on her customer service skills. She was almost never there. We were wanting to book excursions, yet she provided little to no information.

I woke up each morning around 7:00 to save our chairs by the pool. Twice someone had moved our towels that we put on our reserved chairs and moved it someplace else. I understand this is not the hotels problem at all. I suppose some travelers are inconsiderate and just plain rude.

Luckily, we got a great deal on this vacation or I would have been much more upset. I normally don't read to much into these reviews as I know a lot of people complain just for the sake of complaining but I feel our complaints were warranted. For those of you who have traveled to many all-inclusive resorts, trust me, you can find much better.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 0184sks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review, February 20, 2013
Dear 0184sks,
We want to extend our gratitude for choosing our resort for your last holidays. It is gratifying to learn that you appreciated the beauty of our grounds and the comfort of our facilities. Furthermore that you found our Mike’s coffee shop and the great service of our staff as the highlights of your trip. It is with a great regret that we read your comments regarding our food offer, we must remark that our gastronomical offer was elaborated taking in consideration the diversity of our guests, furthermore the level of satisfaction obtained concerning the quality and variety of our food services has always been high, according to the guests satisfaction questionnaires.. It is also important to remark that our buffet counts with a pasta station, where guests can order the pasta to their own taste. We lament that we were not informed about your food perception and that we did not have the opportunity to offer you a solution to this inconvenience in a timely manner. Regarding your remarks about the room issues, we must mention that each room is checked before the arrival of our guests by our supervisors in order to detect and address any failure. Nevertheless, the breakdowns are usually solved immediately after the guests reported them. We thank you for your valuable comments, be sure that we will be giving the matters the proper attention and that the corrective measures will be taken to avoid these situations from reoccurring. We hope that you will give us the opportunity to host you in the future.
Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whitby, Canada
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 14, 2013

We were at the Ocean Coral for 7 days from feb 3 - feb 12. We have gone to Mexico several times, and this is the only resort I will go back to. From the checkin where they upgraded us to a ocean front room for my husbands 40th birthday, the staff is so friendly and always have a smile for you. The food is good, our favorite was the Mexican restaurant, it was so nice that you didn't have to do reservations, and the only one you had to dress up for was the Italian. Probably the cleanest resort, we have been too, in all of our travels..

There was only a couple of negatives for us, the main one was it was very hard to get chairs at the beach or pools, unless you were up at 7:00 in the morning to get your own chairs reserved, this was mainly the people who would reserve chairs, be at the pool for a couple of hours and leave still leaving their towels, and not coming back. In the rooms there were no hooks to hang up wet towels or your wet bathing suits.

We found that there was something for everyone at this resort from the pool bar for the partiers to the main pool for families.

We did not have a problem with the timeshare people, we just didn't go to get our welcome gift, as speaking from experience we knew what this was about, and did not want the hassle.

We will definitely go back to this resort.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank 357Maureen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review, February 20, 2013
Dear 357Maureen,
With reward we learn that you found your experience at our resort satisfactory and that your expectations were meet by our facilities and offer. Furthermore that you found something for every taste. We truly lament that you had trouble finding lounge chairs at our pool area. Nevertheless, we like to inform that our resort does not encourage the reservations of lounges, on the contrary, the towels used for reserving pool chairs are retired by the members of our staff after 2 hours if any guest is using it. In addition, we count with signals at the entirety of the pools, that help to alleviate this inconveniences. Thank you for choosing our resort for your last vacations and for sharing your experience. We hope to see you soon.
Bests,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Puerto Morelos
4.3 mi away
Now Jade Riviera Cancun
Now Jade Riviera Cancun
#8 of 25 in Puerto Morelos
8,638 reviews
18.4 mi away
Ocean Riviera Paradise
Ocean Riviera Paradise
#77 of 209 in Playa del Carmen
1,820 reviews
7.6 mi away
Moon Palace Cancun
Moon Palace Cancun
#22 of 175 in Cancun
21,450 reviews
Show Prices
Show Prices
Show Prices
3.8 mi away
Hotel Marina El Cid Spa & Beach Resort
20.4 mi away
Paradisus by Melia Playa Del Carmen La Esmeralda
Paradisus by Melia Playa Del Car...
#31 of 209 in Playa del Carmen
7,099 reviews
0.9 mi away
Dreams Riviera Cancun Resort & Spa
Show Prices
Show Prices
Show Prices

Been to Ocean Coral & Turquesa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Ocean Coral & Turquesa

Property: Ocean Coral & Turquesa
Address: Carretera Cancun - Playa del Carmen, Lotes 1-5 | Manzana 5, Super Manzana 12, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Puerto Morelos
#8 Business Hotel in Puerto Morelos
#9 Romantic Hotel in Puerto Morelos
#13 Spa Hotel in Puerto Morelos
#13 Top resorts Hotel in Puerto Morelos
#13 Luxury Hotel in Puerto Morelos
#13 On the Beach Hotel in Puerto Morelos
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ocean Coral & Turquesa 4*
Number of rooms: 591
Official Description (provided by the hotel):
Located in the heart of the Mexican Caribbean, this enchanting all-inclusive resort offers an array of activities to engage your senses. This dazzling all-inclusive resort is located on prime beachfront property in the heart of the Mexican Caribbean, close to Cancun and neighboring Riviera Maya communities. With sweeping views of the Caribbean, a magnificent white-sand beach with crystalline waters, and surrounded with tropical foliage, Ocean Coral & Turquesa offers a wide range of activities for everyone, along with an assortment of services to ensure that you have an unforgettable Caribbean vacation. Enjoy a variety of gastronomic fare, round-the-clock entertainment, children's programs, and Mexican hospitality. Whether it's a romantic getaway for two, a family vacation, a self-indulging spa vacation, even a business retreat, we have it all, in one all-inclusive package. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with World Independent Hotel Promotion, Booking.com, BookIt.com, Travelocity, Hotels.com, Expedia, Cheap Tickets, getaroom.com, TripOnline SA, Cancelon, Hotwire, Evoline ltd and HotelQuickly so you can book your Ocean Coral & Turquesa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ocean Coral & Turquesa Hotel Puerto Morelos
Ocean Coral And Turquesa
Ocean Coral & Turquesa Riviera Maya, Mexico - Puerto Morelos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing