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“After 15 years of Resort Stays - This one was outstanding.”

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Ocean Coral & Turquesa
Ranked #13 of 25 Hotels in Puerto Morelos
Certificate of Excellence
GreenLeadersGold level
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“After 15 years of Resort Stays - This one was outstanding.”
Reviewed December 17, 2012

After staying at resorts for the last 15 years, my wife and I were very happy with the 12 days we stayed at OC&T, we visited the resort from December 1 thru the 12th. We did have a delay flying from St. Louis, but it was due to Frontier and nothing to do with the resort. The check-in process was a slow and could be improved, but a drink and a smile was welcome.
The resort was not crowded at all and we did not have to wait in line for any of the restaurants.
All staff was very friendly and the resort and rooms were spotless. The lady who did our rooms
Margarita did an outstanding job and learned our schedule to our appreciation. A butler by the name of Alejandro Camino did a wonderful job with some of the questions and needs that we had and went above and beyond normal service. The food was outstanding in the main restaurant and we enjoyed it so much we didn't feel the need to go to all the other restrauants except for the American and the Italian. The American was very slow, but the food was good. The Italian was fast and outstanding in both service and quality. Internet service if you do not do the privilege upgrade is very expensive $5 for 30min or $10 @ hour. Bring your own cat5 cable as it is not wireless in some of the rooms only in the lobby which is free. We were in building 18304 and it was ocean view and near the childrens area but we never heard any children as we were on the beach by 8:00 am.
We have stayed at many resorts, Iberostar, Barcelo Maya, Riu etc and we plan on staying next year at OC&T. We booked thru Apple Vacations and using the perferred perks option really saved us a lot of time with ticket counters, baggage and customs. The SPA as average and needs a manager to make sure things like jacuzzi temp is correct, aromatherapy areas are working and showers have dispensers with soap and conditioners. I only say this because the SPA prices I believe are too high for the value received, it just may be my perception based upon other resorts where I have used the SPA, however the Spa Staff was very friendly and attempted to resolve issues when they were brought to their attention. Don't let this small item color your decision to consider this resort.
Photos on my Facebook page:
https://www.facebook.com/media/set/?set=a.368247159938030.82920.100002582484281&type=3

  • Stayed December 2012, traveled as a couple
    • Value
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Helpful?
3 Thank RonH44257
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review, December 21, 2012
Dear RonH44257,
It is truly a pleasure for us to learn that you enjoyed your stay at our resort and that you appreciated the friendliness of our staff and the accommodating of our property. We want to thank you for your remarks about the SPA, which we assure you will be extended to the management. With reward we read that you had an amazing experience at OCT and that you are considering a second visit to our facilities, it will be an honor to host your next vacations. Thank you for sharing your experience.
Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Owatonna, Minnesota, United States
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 16, 2012

The show was spectacular, I loved it. Everyone at the resort was very friendly and helpful. I do have to say that I didn't care for having only one place for breakfast, but it was still good. The Italian restaurant was the best experience, very good place to eat.

  • Stayed December 2012, traveled with family
    • Value
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Helpful?
4 Thank Hope P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review, December 20, 2012
Dear Hope P,
It is with a great pleasure that we read your comments about your last vacations at our resort. It is good to learn that you enjoyed our shows and gastronomic offer. Thank you for choosing OCT for your vacations. We look forward your next visit.
Bests,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Merseyside
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed December 16, 2012

We stayed here for 2 weeks from the 29th Nov. Check in was a little slow considering there was only four different parties checking in with only 2 staff attending, we waited 30mins or so to be checked in and after a long flight that's the last thing you need, we were greeted with a welcoming drink which was a nice touch.
First impressions of the hotel was fantastic, very impressive lobby area, the grounds, the pools, the beach, everything looked lovely and spotlessly clean.
Our room was spacious,comfortable and very clean although it did smell a little musty but I think that's down to the humidity. We asked for a dehumidifier which arrived later that day which seemed to help.
The mini bar fridge was stocked with some water, soft drinks and a couple of beers but they were all warm as the fridge didn't work. Again we asked for a replacement which arrived next day but again, it failed. Didn't bother asking again.
These were only minor niggles I thought I'd mention to you.
Now the good stuff.
Hotel staff were fantastic, friendly, hard working and very polite, full credit to them.
Food was really good in the general buffet area, plenty of choice but sometimes only Luke warm. I don't know if this is the norm for all inclusive as everyone we have stayed in has been the same, maybe us Brits just like our food too hot, you won't get piping hot food here.
The restaurants are a nice touch, although you do have to book usually unless its quiet. If your a privileged guest then you have priority booking. Again the food was nice in most of them.
The activity/animation team were really good. During the day you could get involved in activities but they didn't hassle you. The night time shows in the theatre were probably the best we've seen over the years, so after working all day, the team then put on a great show most evening, big thumbs up to them, especially Hugo, Israel, Monica and Erica.
The all inclusive drinks were pretty good too, I'm a vodka drinker so to have absolute and Smirnoff was a real bonus instead of the usual local spirits although ask for it or they'll give you local.
The lobby bar was easy to get served whereas the pool bar was 3 and 4 deep most of the time in the evening with Americans and Canadians so getting served here especially with only 2-3 barmen on was not good, it was quicker to run back upto the lobby bar for a drink and bring it back down.
I don't usually tip on holiday unlike the American/Canadians but service in general was excellent and I had no problems tipping as they deserved it. Sometimes our comrades can be a bit loud but in general they were pleasant.
Overall we really enjoyed our stay in Mexico and this hotel. We would certainly come back one day but there are other hotels in the area to try also but you won't be disappointed.
Hope my honest review helps, especially you Brits.

  • Stayed November 2012, traveled with friends
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Helpful?
6 Thank 261Wcf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review, December 20, 2012
Dear 261Wcf,
Thank you for choosing our resort for your vacation destination. It is rewarding to know that you found satisfactory our food and beverages offer, facilities and entertainment variety. Furthermore that you enjoyed your stay in Mexico at our resort. Thank you for sharing your comments. We hope to see you back soon.
Warm regards,
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oxford, uk
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 16, 2012

We stayed here between 25/11 and 9/12. This place is beautiful. The resort is big enough for you not to feel closed in but small enough not to get lost!

The food is brilliant. We mainly ate at the restaurants in the evening and used the buffet for breakfast and lunch a few times. The marina grill for lunch is brilliant which is where we mostly had lunch. At the breakfast buffet the selection is huge, you can choose from continental, hot savoury and sweet, as well as fresh fruit and bread and lots of other things. For lunch at the marina grill there was freshly cooked and BBQ meats, salad, burgers, hot dogs and ice cream. The selection of restaurants is brilliant, Mexican, American diner, Italian and Japanese. As well as Mikes coffee shop which serves fabulous coffee, cakes and sandwiches/bagels. Our favourite restaurant has to be Italian with the choice of sitting inside or outside, both serving different menus. All the food at the restaurants is freshly prepared and very tasty. We only ate twice in the buffet in the evening and we would say that the food was only lukewarm and maybe this could be looked at, this was probably the only issue we had with food.

The rooms are incredible. Very spacious with a HUGE king size bed and lovely balcony. We asked for a de-humidifier prior to arrival which was there in the room when we got there. This was full most days so I would recommend asking on arrival or emailing ahead for one. The air con worked really well and showers were really powerful :-). We were in room 16205 and had a partial sea view which we didn't pay extra for. Also it was my birthday whilst we were there and the staff had left me a birthday cake in the room which was a nice touch. The only thing we would say was a downside was that the fridge in the room could be stocked more, maybe more water or soft drinks.

The beach is gorgeous. White sand, turquoise sea. However, whilst we were there it was quite rough and so a lot of seaweed and coral was washed up. When it was calm the sea was really clear and amazing to swim in.

Whilst we were there the weather was fantastic. The first few days we had a few clouds and one 30 minute shower one day and then the weather was above 30 degrees everyday with no clouds!

The swimming pools are immaculate as are the grounds. The people who work at the hotel make this place very special. Juan, Veronica and Angeles who work around the pool were great and were always on hand to bring some nice cocktails. Also Angel at the pool bar was great fun. They all work so hard and make you feel very welcome.

All in all probably the nicest hotel I've ever stayed at and maybe one day I will go back....

Room Tip: We were in room 16205 and had a partial sea view which we didn't pay extra for
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank emmasmith729
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review, December 20, 2012
Dear emmasmith729,
We want to thank you for taking your time to share your opinion about our resort. Rewardingly we learn that you enjoyed our facilities, offer and friendliness of our staff, and also that you had an awesome time at OCT. We are grateful for your observations and remarks. We hope that you will return to our resort in a near future.
Kind regards,
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Menomonee Falls, Wisconsin
1 review
Reviewed December 16, 2012

A very nice resort... but spread out. If you are traveling with a group, and concerned about having rooms near each other, they may not be able to accommodated. we had a group of 7, two rooms were near each other, one was across the resort. Great shows from the entertainment staff, and the dance staff was great with the kids. Our 4.5 year old had an absolute blast with the Daisy Club. Beautiful pools. Beautiful beach with great soft sand. Food was ok, and you were not allowed to take food with you outside of the restaurants. Try the show at the Japanese restaurant. Most of the staff was extremely helpful and friendly. Tours offered were great. Lobby is beautiful, and the lounge areas were great. Even a visit from santa with a tree lighting as well as christmas carols from a fantastic local school group. It was a nice resort, but with all of the other resorts in the Riviera Maya area, we would probably choose to try a different resort next time just for variety.

  • Stayed December 2012, traveled with family
    • Value
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Helpful?
Thank lschulze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review, December 20, 2012
Dear lschulze,
We appreciate your review regarding your experience at our resort. In regard to your remarks, please allow us to inform that, indeed, the assignment of the rooms is made upon availability, therefore we do not guarantee any specific location for the rooms. However, we always do our best in order to accommodate the groups rooms as close as possible. We are glad to learn that your son enjoyed at our Daisy Kids Club and that he had the opportunity to participate in the events that our entertainment staff prepared in occasion of the lighting of our Christmas Tree. Thank you for your post. We will be more than glad if you would give us the opportunity to welcome you on your next visit to the Riviera Maya.
Best regards,
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London, Canada
1 review
Reviewed December 15, 2012

My wife and I were there from Nov 28/2012 to Dec 5/2012 and the experience was unbelievable. My wife required a wheelchair for getting around as she can only walk very short distances,so the hotel offered us one for the duration of our stay.That gave us the opportunity to get around the grounds together,and totally enjoy our time together.
The staff in any and all departments were always there to help us out without question,and were the greatest of support. The room was outstanding,and very easy to get around with the wheelchair.
We would recommend this hotel to anyone and everyone who is looking for a place to relax and have a carefree holiday. The meals anywhere that you went on the grounds was just the greatest ,and all the staff were so helpful.

GET OFF YOUR BUTS AND PLAN YOUR NEXT HOLIDAY HERE

Room Tip: It doesn't matter where the room is ,as long as you have a view of the Caribbean,you will fall i...
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rumrunner43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review, December 20, 2012
Dear rumrunner43,
We are thankful for choosing OCT for your vacations on November. We really appreciate the time you took for sharing your comments regarding your experience and it is rewarding to learn that our resort exceeded your expectations and that we were able to provide you with all the necessary in order to accommodate your family’s needs. We are thankful for your recommendations and we look forward your next visit.
Warm regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cherry Hill
1 review
Reviewed December 14, 2012

A very nice resort with a LARGE Lobby and lobby bar !. All rooms faced the ocean but the lower rooms looked out at beatiful trees and foliage. The staff were gracious , helpful and always with a "HELLO"! We were a group of 7 and had an enjoyable time. The Concierge, JOAQUIN, was the greatest; from opening our wine bottles (compliments of the resort) to showing us around AND setting us up for the "Chef's Dinner". There we met Chef ALAN RAMIREZ who clothed us in chefs' jackets and top hats! He then gave us a tour of the kitchen before we sat down to a fabulous meal prepared by Him and his Chefs! We had to give back the jackets but we kept the high hats. GABREILLE,also a concierge, took pictures of our happytime, which she said she will e-mail us a set of the pictures, which we are waiting for to see us in our chefs' hats!

The resort was beautiful, the pools were large and nicely kept, the ocean was the ocean but the beach was nice. The food was great, in fact,in the Italian Resturant they celebrated my birthday with a cake with one candle on it. The waiters then sang Happy Bithday to me.

I have to also mention BETSY who kept our room in tip- top shape and kept us guessing each night as to what kind of animal, made from towels, that she would leave us on the bed to greet us.

Besides all that, our week,Nov. 11th to Nov. 17th was a balmy middle 80's, sunny and comfortable. Great living!!

Just a note: Mexican beef is not the most tender of meats.

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joseph R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review, December 18, 2012
Dear Joseph R,
We are grateful for taking the time to share with us your observations regarding your stay in our property. It was very pleasant to know that you enjoyed our services and facilities and also that you appreciated the arrangements made by our restaurant staff for your birthday. It is good to learn that you had the opportunity to assist to our Chef’s Table dinner and enjoyed the attention and friendliness of our staff. Thank you for posting your review. We will be glad to host your next vacations in a near future.
Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ocean Coral & Turquesa

Property: Ocean Coral & Turquesa
Address: Carretera Cancun - Playa del Carmen, Lotes 1-5 | Manzana 5, Super Manzana 12, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Puerto Morelos
#8 Business Hotel in Puerto Morelos
#9 Romantic Hotel in Puerto Morelos
#13 On the Beach Hotel in Puerto Morelos
#13 Top resorts Hotel in Puerto Morelos
#13 Spa Hotel in Puerto Morelos
#13 Luxury Hotel in Puerto Morelos
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ocean Coral & Turquesa 4*
Number of rooms: 591
Official Description (provided by the hotel):
Located in the heart of the Mexican Caribbean, this enchanting all-inclusive resort offers an array of activities to engage your senses. This dazzling all-inclusive resort is located on prime beachfront property in the heart of the Mexican Caribbean, close to Cancun and neighboring Riviera Maya communities. With sweeping views of the Caribbean, a magnificent white-sand beach with crystalline waters, and surrounded with tropical foliage, Ocean Coral & Turquesa offers a wide range of activities for everyone, along with an assortment of services to ensure that you have an unforgettable Caribbean vacation. Enjoy a variety of gastronomic fare, round-the-clock entertainment, children's programs, and Mexican hospitality. Whether it's a romantic getaway for two, a family vacation, a self-indulging spa vacation, even a business retreat, we have it all, in one all-inclusive package. ... more   less 
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Also Known As:
Ocean Coral And Turquesa
Ocean Coral & Turquesa Hotel Puerto Morelos
Ocean Coral & Turquesa Riviera Maya, Mexico - Puerto Morelos

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