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“November get away from the snow”

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Ocean Coral & Turquesa
Ranked #15 of 28 Hotels in Puerto Morelos
Certificate of Excellence
GreenLeadersGold level
Reviewed November 22, 2012

Hotel was beatiful, cleaned, and the staff was friendly and helpful. The food was plentiful and delicious, esp for dinner. Drinks were good and bartenders and servers were friendly and did the best they could to keep up. They need to have more staff by the pool area because it was packed everyday from 10 to 5pm and it took a while to get drinks. It wasn't for the lack of hustle, just not enough people working to keep up. If you do go lay out on the beach, which was gorgeous, you would be lucky to get drinks because there would be only 2 people working the whole beach. They did the best they could. There were 3 weddings there when we stayed. Not good for the rest of the guests because some of them acted like they owned the place and were quite drunk at night and we know what that leads to. We like to have fun with the best of them, but it wasn't always a safe feeling at night at the pool bar during activities becaue there would be 30 plus super drunk guys hitting on anything that moves, married, other's girlfriends, ect. After the 1st fight that almost broke out we were done with the activities there. A little loud when they wee done at 2am too. That was really the only negative, sorry. Rooms were great and very clean and the wait staff at the restaraunts were great! Plent of english speaking staff at this place, which was nice. Been to some where there was hardly enough. Everyone was really friendly. I know tips were included, but bring some ones to tip the staff, they work so hard and a dollar here and there goes a long way.

Room Tip: Get the top level if you can, walls are paper thin and you don't have to hear people walking aro...
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  • Stayed: November 2012, traveled with friends
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Thank tombchillin01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this reviewResponded November 26, 2012

Dear tombchillin01,
We want to restate our gratitude for taking your time to share your opinion about your last vacations at our resort. It is really satisfactory to learn that you had a nice experience enjoying our gastronomical offer and the beauty and variety of our facilities. However, we lament that some aspects of your stay were not of your total satisfaction. We assure you that we will share your comments to our F&B management and that we will prioritize the beverages service at the beach area. We regret that the behavior and attitude of some of our guests made you feel uncomfortable. Please allow us to inform you that our resort counts with a very efficient security team that is in charge of ensuring the security within our facilities in case of a guest does not respect the norms of our resort. We truly appreciate your kind comments and we will be more than glad to welcome you in the future.
Best regards,

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6,265 - 6,271 of 11,947 reviews

Reviewed November 22, 2012

I cannot say enough about this resort to give it the full justice it deserves. Though it is only rated a 4 star it is much much better! If you cannot find enough to see, do, eat, drink and enjoy then you are not living life.

There is something on the go from 9 a.m. to past midnight every day. They go way out of their way to make your stay fun yet they are not pushy to the point that you get annoyed. The entertainment staff, Didre, Erika, Isreal, Hugo, Monica, just to name a few, work long hours and put their best foot forward. They not only entertain at the pool area throughout the day time but put on a show in the theater at night. They thrive on knowing that they have done their jobs well and that you enjoyed their hard efforts.

Veronica who is a server at the lobby bar as well as the pool bar is EXCELLENT!!!! She remembers exactly what you are drinking and truly takes a genuine interest in you as a person. I tried, but she wouldn't come home with me. Guess she didn't want to experience a Canadian winter.

Everyone is truly appreciative of any tips they receive and really, they work hard and do deserve them.

There is some wildlife that take up residence on the property.....iguanas as well as some racoons. At first we were a bit frightened of the racoons but they were just coming to get something to eat and bring back to their little ones. They enjoyed the food as much as everyone else! It was a real learning experience to watch these four legged furry guys. Even the iguanas came out into the restaurant in search of some fruit.

Mikes coffee shop is open daily with sweet buns in the morning, sandwiches in the afternoon and desserts in the evening. As well, Route 66 is next door which is open until 6 in the morning for the late night partiers that feel the urge for late night/early morning snacking. There are three different reservation restaurants open nightly as well as the buffet which offers a different theme nightly.

Weddings, weddings and weddings. This is a terrific destination spot for weddings. They offer the complete package including service, meals, dancing, d.j. and your own bar. We experienced seeing 12 weddings in the short time we were there!

So go, sit back and enjoy yourself and leave your worries at home. After all, you are on holidays and in extremely good hands.

We just arrived home yesterday and am ready to pack and go back!

Room Tip: Best rooms are definitely ocean view (4th floor) but really, go down to the ocean and get out of you...
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  • Stayed: November 2012, traveled as a couple
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2  Thank Annie1298
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 22, 2012

My time at Ocean Coral & Turquesa was the best vacation experience I have ever had! The rooms were beautiful and clean. The beach and pools were beautiful. There were many things to do outside of the resort that were very close and the staff was always so friendly and willing to help. Most importanty Gustavo Zugaro and all of the entertainment staff made my experience amazing. They are always interacting with the people and making them laugh. Monica Madrid was one of the entertainers I met. She was so easy to talk to and always happy. She did a great job at entertaining the guests. The nightly shows that they performed were amazing and just another thing that added to how amazing this entertainment staff was! I would recommend this resort to all of my friends and family and I hope to go back very soon!

  • Stayed: November 2012
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Thank daniweskamp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this reviewResponded November 30, 2012

Dear daniweskamp,
We are truly thankful for your comments regarding your stay in our property. It is pleasant to know that you had a delightful stay with us and also that you had an enjoyable time with the company of our entertainment staff, we will be more than glad to share your comments with them. We look forward your next vacations at OCT.
Best regards,

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Reviewed November 22, 2012

Let's just start by staying this was the second year in a row that my group of 6 couples went there at the insistance of some of the other couples. I would have chosen another resort further south on one of the many inlets where I could snorkle for free anytime I wanted. No snorkling off the beach at this resort unless you want to pay $35.00. Two bars in the whole resort and if you get stuck down in building 15-21 you are a mile away from pool bar and it is the kiddie section. Building 10 is the best since it overlooks the pool. They started charging excessive amounts for steaks at the steak house as well as for the wine. We had a 3.00 bottle of wine and it was $36 in the resutrant. We never could get into the Japanese steak house in the week that we were there.
All of the staff gives you smiles and assurance that whatever issue you are having it will get fixed and it never does.
Depending on what you want this resort does not compare to some of the other options in the area. I would say somewhere between poor and average at best.

Room Tip: Building 8,9,10 close to the pool.
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  • Stayed: November 2012, traveled with friends
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1  Thank georgeb55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this reviewResponded November 26, 2012

Dear georgeb55,
We are thankful for taking the time to post your review and for choosing our resort for your vacation. With displeasure we learn that your experience was not satisfactory. In regard to your comments, please allow us to inform that indeed, the snorkeling is not part of our all inclusive water sports (including kayak, catamaran and wind surf), nevertheless we count with a Dive It center that provides this activities with an extra charge. Regarding your comment about the bars, we like to inform that we count with 6 bars which are distributed within our facilities in order to cover the beverage demand of our guests. In regard to the extra charges at restaurants, we like to inform hat we have certain products in our restaurant offer that are not included in the All Inclusive Programs and have an extra charge, which are clearly identified in the menus, and is the customer’s decision to order them or not. We truly regret if you perceived a lack of customer service from our staff. We are interested to know your feedback about the issues that were not solved by our staff during your stay. We will appreciate if you could send us your comments to the following e-mail address: info.hpc@h10.es
Bests regards,

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Reviewed November 22, 2012

I went here with 10 other girls and had a blast!!! The place was CLEAN and everyone was so friendly! Joaquin was my favorite in guest services. He set up our invitation to dinner in the kitchen with Chef Allen! That was the highlight of the whole trip. chef also gave us a tour of the kitchens which were spotless! Thanks so much Chef Allen! Our housekeeper Maribel was excellent! The entertainment staff works hard & we loved them, especially Didi, Erika & Israel! Dinner @ the Italian restaurant was yummy & our chef Daniel & waiter Leo made us laugh the whole time we were there! Can't forget Marcello our waiter in Route 66 & for our kitchen dinner!! I have not one complaint...... The place and staff were THE BEST!!!!!!!!

Room Tip: We upgraded to ocean view. Highly recommend
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  • Stayed: November 2012, traveled with friends
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Thank pattyapal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this reviewResponded November 26, 2012

Dear pattyapal,
Thank you for choosing our resort for your last vacation and for sharing your opinions about your stay with us. It is rewarding to read that your experience with your friends at OCT was a blast. Also, that you were delighted with the exquisite creations of our Head Chef at the Chef’s Table dinner. It is good to learn that this special dinner and the attention and friendliness of our staff were the highlights of your trip. We look forward your next vacations at our resort.
Kind regards,

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Reviewed November 21, 2012

See the ocean, snorkel the coral reefs and enjoy the turquois waters is what this resort gives you and more.
Me and my wife spent the week of 10-17 Nov. 2012 at OCT. This resort is about 25 minutes from the airport.
Upon arrival we were quickly shown where to check-in and registration was quick and painless.
After the long flight & customs taking two hours it was nice to see when entering our room a bottle of wine and plate of chocolate covered strawberries on the table. The strawberries did not last very long.
We found out later Apple Vacations & the resort offered this to Apple clients. We say thanks to that. It was a nice start to our vacation.
It just got better from there.
All the staff are hard working & try very hard to please you.
The Food was good, with a taste for everyone.
Desserts are to die for. I do not eat alot of sweet treats but I made an exception at this resort and ate my fair share. Kudos to the bakery staff. Mikes cafe has some larger treats to choose from.
Rooms were spacious, clean and have some green technology going on.
Poosl had some nice touches unseen at other resorts we have been to.
Grounds were well kept also.
Our only knock was the Gift Shop. Lets just say some shady practices go on there.
Take the 1 hr. walk down the beach to Puerto Morales to do your shopping. and get a $25 1 hr massage to boot. Choose the tent farthest from the beach.
The beach was nice with no rocks to step on unlike some other resorts in the area.
Although we have not went to any resort twice, the Ocean Coral & Turquesa is worhty of a second visit.
Go & have fun. Don't sweat the small stuff.
Youre' on vacation!

Room Tip: Stay on the 3rd floor or higher to get good view of pool and ocean. We stayed in room 12307.
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  • Stayed: November 2012, traveled as a couple
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5  Thank bikerbuddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this reviewResponded November 22, 2012

Dear bikerbuddy,
We want to thank you for taking your time to post your review about our resort. With reward we learn that you found accommodating our service, offer, facilities and staff, and also to learn that your stay was totally satisfactory. It will be an honor to welcome you once again in a near future.
Bests,

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Reviewed November 21, 2012

After a lot of research we selected this All-inclusive. Great beach, good selection of restaurants with great food (Italian is the BEST) and the staff was always helpful. Room was a good size with a nice sitting area and balcony. Had a partial ocean-view room and had a wonderful view overlooking the main pool and the ocean.

  • Stayed: November 2012, traveled as a couple
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Thank Subisash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this reviewResponded November 22, 2012

Dear Subisash,
With reward we learn that you have chosen our resort for celebrating this special occasion. We are glad to read your review and to realize that you had a wonderful honeymoon. We want to extend our gratitude for posting your review and we look forward to host your 1st anniversary trip.
Warm regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ocean Coral & Turquesa

Address: Carretera Cancun - Playa del Carmen, Lotes 1-5 | Manzana 5, Super Manzana 12, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Green Hotel in Puerto Morelos
#8 Business Hotel in Puerto Morelos
#9 Romantic Hotel in Puerto Morelos
#15 Top resorts Hotel in Puerto Morelos
#15 Spa Hotel in Puerto Morelos
#15 On the Beach Hotel in Puerto Morelos
#15 Luxury Hotel in Puerto Morelos
Price Range: $197 - $526 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ocean Coral & Turquesa 4*
Number of rooms: 591
Official Description (provided by the hotel):
Located in the heart of the Mexican Caribbean, this enchanting all-inclusive resort offers an array of activities to engage your senses. This dazzling all-inclusive resort is located on prime beachfront property in the heart of the Mexican Caribbean, close to Cancun and neighboring Riviera Maya communities. With sweeping views of the Caribbean, a magnificent white-sand beach with crystalline waters, and surrounded with tropical foliage, Ocean Coral & Turquesa offers a wide range of activities for everyone, along with an assortment of services to ensure that you have an unforgettable Caribbean vacation. Enjoy a variety of gastronomic fare, round-the-clock entertainment, children's programs, and Mexican hospitality. Whether it's a romantic getaway for two, a family vacation, a self-indulging spa vacation, even a business retreat, we have it all, in one all-inclusive package. ... more   less 
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Also Known As:
Ocean Coral & Turquesa Hotel Puerto Morelos
Ocean Coral And Turquesa
Ocean Coral & Turquesa Riviera Maya, Mexico - Puerto Morelos

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