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“perfect vacation”

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Ocean Coral & Turquesa
Ranked #13 of 25 Hotels in Puerto Morelos
Certificate of Excellence
GreenLeadersGold level
Berlin, Germany
1 review
“perfect vacation”
Reviewed November 20, 2012

hello everybody,

my vacation was amazing!!!! so what can i say the hotel is very clean and the stuff is very obliging. the animation stuff was perfect, nice and humorously, i like that!!

i have only 1 point volleyball place at the beach was not clean enough.

thank you for the very very nice vacation!! :-)

  • Stayed October 2012, traveled with friends
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Helpful?
Thank singing-teapot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review, November 21, 2012
Dear singing-teapot,
It is very gratifying to know that you had an amazing vacation at OCT. We truly appreciate your comments, be sure that we will take note about your remark regarding the volleyball court. Thank you for sharing your opinion at this web site. We hope to see you soon.
Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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cologne
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 20, 2012

it was an awesome vacation and hotel.
we booked 3 weeks all inclusive.

first the cristism:
the beach is very nice, soft and white but it contains some plastic scrapes from the daily sand cleaning. it would be ok when somebody would collect this scrapes after the cleaning.
the second thing is there was some bushes next to the beach volleyball court. from time to time the ball was flying into this bushes and somebody had to get into for salvaging the ball.
but all this are just minor problems and didn't annoy that much.

the positives:

the otc hotel is very nice, clean and with a lot of service. the staff is well trained and try to fix all your problems and wishes in a heardbeat.
all drinks are included in the all inclusive offer. beer, sodas, long drinks and tequilla shots.
the enteitaining shows are very good in a 7 day cycle.
all 4 pools have a bar including one pool bar. the waiting time for beverages are ok considering 3 ppl are serving the whole poolbar. the bar was open from 10am.
the main pool had a juice bar as well with fresh made juices.

there was nothing we missed in our vacation time in this hotel and had a awesome time.

  • Stayed November 2012, traveled with friends
    • Value
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Helpful?
Thank pool_team_germany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review, November 21, 2012
Dear pool_team_germany,
It is with reward that we learn that your last vacations at our resort were awesome and that your enjoyed with the variety in our offer. We are grateful for taking your time to post your review and for your recommendations. We hope that you will return to our resort in a near future.
Bests,
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Urbana, Ohio
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 20, 2012

Stayed seven days in the last week of September 2012. We truly enjoyed our stay. We chose this hotel because of it's close proximity to the Cancun airport. We were not disappointed. Our room was located on the fourth floor of building 15. The balcony overlooked one of the pools and had a fantastic ocean view. The room was very clean. We had no issues with the bathroom not having a door. The toilet area does have a door for your privacy. We can understand this may be more of an issue with families. Most of our meals were in the main buffett. Dinner menu there was changed daily. We found the food to be very good. We also ate all breakfasts there. Most lunches were ate in an open air building close to the beach. Lunches there were more standard burgers, hot dogs, and pizza. The service from all the staff was excellant. Everyone was friendly and helpful. Evening entertainment was a bit lacking. We enjoy dance music and there was very little. This was not a big issue for us. They did put on some really nice local culture dance shows. Their costumes and dance routines were great. Would we return, probably not. Reason being there are so many resorts to choose from and we enjoy new places. Apple Vacations airport transfers were quick and on time. The resort is about twenty minutes by van. Thanks Ocean Coral & Turquesa for a fantastic week.

  • Stayed September 2012, traveled as a couple
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Helpful?
Thank JimHelenOhio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review, November 21, 2012
JimHelenOhio,
It is truly a pleasure for us to learn that you enjoyed your vacations at OCT. We are thankful for your kind comments regarding your stay in our property. It is pleasant to know that we were able to provide you with a great stay. We are thankful for writing your experience and for choosing our resort for celebrating your anniversary. We look forward your next visit in a near future.
Warm regards,
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Calgary
Level 6 Contributor
120 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed November 20, 2012

We just returned from our 7th visit to the OCT (Nov 6..13, 2012)

Every time we go there we find new and improved areas of the resort. We are always warmly greeted and we do try to arrive around check-in (i.e. around 3:00 pm) to minimize any wait until our room is ready - not always possible - and the resort does have some 500 rooms, so patience may need to be exercised at times. If we do have to wait the staff have a margarita or other refreshment readily available. We always pack a swimsuit etc - just in case.

The most wonderful part of the resort is the staff. They are ALL pleasant, and strive to make every visit better than the last. You can just see how they take pride in the their jobs - each and every one of them.

Of particular note are: Alejandro Frank, and Saskia in Privilege Customer Service; Gabriela Moreno in H10 Premium Guest Services, and Joaquin, Rode and Alejandro on the butler service. Special thanks to Alan Ramirez for a wonderful dinner to help make this anniversary extra special.

Over time, once becomes friends with many of the staff, who make you feel at home. Pointing out just a few of these special employees: Olga, our terrific room maid; Neftali and Gustavo (evening) and Javier and Raul (morning) in the Fusion lounge; Veronica - Fusion lounge reception, Enrique - our "man on the beach"; our great waiter - Enrique in the Italian restaurant, and another great waiter - Marcos in the Villa Marina; Laura - the wonderful evening cleaning lady; and last but most certainly not least,Leanna - the bar manager (thanks again for your special thoughtfulness).

The food and service continues to improve every year - theme menus change each day at the buffet; changes in the menu in the Fusion (Premium/Privilege dining area), and variety of fare at the lunch areas (Villa Marina etc) provide more than enough choices for all palates.

If any of you do get a chance to attend a Chef's Diner - hosted by Executive Chef - Alan Ramirez - please make sure you go, His creations are exquisite, and you will get an appreciation for what happens "behind the scenes".

The grounds, walkways, rooms etc are immaculate. Constant grooming of the vegetation, and maintenance of the buildings keep the resort in pristine comndition, so that it is the same for all guests, regardless of when they arrive.

I have read a number of very negative reviews, and I wonder "where were these people"?, as they certainly were not at the OCT that I know. I guess that you just can't please some people. Too bad for them.

We had friends attend the OCT a couple of weeks before us, who have been to numerous all-inlcusives in Mexico and the Caribbean over the years, and they told us that the OCT had absolutely the friendliest staff they had seen anywhere - no exceptions. I agree whole-heartedly. Congratulations to Pilar Gomez and her wonderful staff.

Room Tip: if you want tio be assured of a partial ocean view, try to get a 3rd floor room.
See more room tips
  • Stayed November 2012, traveled as a couple
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Helpful?
2 Thank TimberTom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review, November 21, 2012
Dear TimberTom,
We are very proud to read your thoughtful comments about your 7th stay at our resort. It is rewarding to learn that we have set a standard of quality and service for you and your family that we have been able to maintain through the years, and that is the reason why you return to OCT year after year. Be sure that your kind comments will be shared to all the mentioned members of our staff. We want to extend our gratitude for your loyalty and for posting review. Rest assure that we will be pleased to welcome you one more time to this, your home.
Warm regards,
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Mantua, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 18, 2012

We just got back from OTC, and we had a wonderful experience. The resort was beautiful , the staff was amazing and friendly. The food was good. When you travel to a foreign country, you have to expect things may taste different and not what you're used to. That being said, the food was good. You will definitely not starve. The beach was beautiful. The water was clear. Not every day ,but most of week. I did a lot of research before choosing OTC, and I'll admit was a little nervous. But, I was very happy with our choice. I would definitely return to Ocean Coral & Turquesa. And I would certaintly not hesitate to stay at any other H10 resort.

  • Stayed November 2012, traveled with family
    • Value
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Helpful?
3 Thank Amyxray88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review, November 22, 2012
Dear Amyxray88,
We would like to express our gratitude for your positive remarks, and sharing with us that you were satisfied with your stay at our resort. We extend our gratitude for taking your time to share your opinion and we will be glad to welcome you again in your next vacations.
Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingston, Ontario
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 18, 2012

We booked a 1 week All inclusive vacation thru itravel to Mexico. My daughter and her family were attending a friends destination wedding. We went to help out with the grandchildren. It turned out to be a Dream Vacation for us, the travel agent from itravel got us a fantastic deal at this 5 star Resort. I cannot say enough good things about this place, wonderful staff, Accomodations, food, and activities. This resort was great for couples, family, groups of friends and single people alike.
Our package vacation was thru Transat Holidays, this was the first time we have flown with this company and found them so helpful, catering to all our needs. I would definitely go back to this resort....

  • Stayed November 2012, traveled with family
    • Value
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    • Cleanliness
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Helpful?
Thank ekoqwn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review, November 22, 2012
Dear ekoqwn,
It is rewarding for us to read that you had a dream vacation with us and that we were able to provide an enjoyable experience for the entire family as we count with activities, gastronomic offer and facilities for every taste. Thank you for your kind comments. We look forward your next visit.
Warm regards,
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California
Level 3 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 18, 2012

We gave this resort a 3 - average because of the price we paid. If we had paid full price...our rating would be a 2 - poor.
We came here for a wedding and spent 7 days at the resort at a bargain price. Our first impression was it looked nice. Very grand lobby. We were greeted with a champagne beverage at check in, and immediately whisked off to sit with a Time Share sales person. Which was a huge turn off!
Accommodations - room was average, hard bed, and weird layout of bathroom. The bathroom offered little to no privacy. There is no door separating the bathroom from the bed area. Awkward!!!! The best thing about the room was it had great water pressure!!!
The Food - below average!! We tried all the different restaurants, and were disappointed by all of them! We are not being harsh...but if you want something fresh and healthy..good luck! Okay, forget healthy..if you want something fresh and good....this is not the the place to go to! Only one of the restaurants offers breakfast, and that was the buffet. Again, below average..very little fresh fruit...mostly canned fruit. The cold cut meats looked old and grey, they did make fresh omelettes, but nothing fancy. Food was a huge disappointment!
We felt stuck at the resort. Unless you want to spend $100 per day (round trip) to leave the resort. You are stuck. To visit Playa del Carmen or Puerto Morelos it cost $$$$, and they are only 10 -20 minutes away.
Service - don't come here for service! Everyone was very nice. However, there is really no service here...if you want something, you must get it yourself.
The hotel was clean and maintained. Pools were all very nice.
You are basically getting the cheapest food, drink and service!
This was our first 'All Inclusive' experience. A big turnoff!

  • Stayed November 2012, traveled with friends
    • Value
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Helpful?
2 Thank MissymeCalifornia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review, November 21, 2012
Dear MissymeCalifornia,
We are thankful for your comments about the cleanliness and maintenance of our facilities. On the other hand, we regret that you found your stay at our resort not satisfactory. In regard to your comment about the welcome with the sales person, allow us to inform our business is proprietary of a Vacational Club, which is promoted by our Concierges. During the meeting with the concierges, they make reference of a welcome breakfast and a tour to know our facilities during the following days after the guests’ arrival to the resort. We must remark that clients attend to this promotion only if is their will. We regret that you were not totally satisfied with your room and that you felt a lack of privacy in it. Nevertheless we must enlighten that this situation is beyond our control since this is the architectonical design of the rooms. In regard to your comment about the quality of our food offer, please allow us to inform that our gastronomical offer was elaborated taking in consideration the diversity of our guests, furthermore the level of satisfaction obtained concerning the quality and variety of our food services has always been high, according to the guests satisfaction questionnaires. However, we lament that it was not able to fulfill your expectations. Our hotel is a 5 star resort with standards, service and offer according to our category. We regret if your perception of our performance was different. We want to thank you for choosing our resort for your first all-inclusive experience and for posting your review.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ocean Coral & Turquesa

Property: Ocean Coral & Turquesa
Address: Carretera Cancun - Playa del Carmen, Lotes 1-5 | Manzana 5, Super Manzana 12, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Puerto Morelos
#7 Green Hotel in Puerto Morelos
#9 Romantic Hotel in Puerto Morelos
#13 Top resorts Hotel in Puerto Morelos
#13 Spa Hotel in Puerto Morelos
#13 On the Beach Hotel in Puerto Morelos
#13 Luxury Hotel in Puerto Morelos
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ocean Coral & Turquesa 4*
Number of rooms: 591
Official Description (provided by the hotel):
Located in the heart of the Mexican Caribbean, this enchanting all-inclusive resort offers an array of activities to engage your senses. This dazzling all-inclusive resort is located on prime beachfront property in the heart of the Mexican Caribbean, close to Cancun and neighboring Riviera Maya communities. With sweeping views of the Caribbean, a magnificent white-sand beach with crystalline waters, and surrounded with tropical foliage, Ocean Coral & Turquesa offers a wide range of activities for everyone, along with an assortment of services to ensure that you have an unforgettable Caribbean vacation. Enjoy a variety of gastronomic fare, round-the-clock entertainment, children's programs, and Mexican hospitality. Whether it's a romantic getaway for two, a family vacation, a self-indulging spa vacation, even a business retreat, we have it all, in one all-inclusive package. ... more   less 
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Also Known As:
Ocean Coral & Turquesa Hotel Puerto Morelos
Ocean Coral And Turquesa
Ocean Coral & Turquesa Riviera Maya, Mexico - Puerto Morelos

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