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“Another Great Vacation”

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Secrets Silversands Riviera Cancun
Ranked #3 of 25 Hotels in Puerto Morelos
Certificate of Excellence
GreenLeadersGold level
Ottawa
Level 2 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Another Great Vacation”
Reviewed August 17, 2014

This is a very late review as we were there at the end of June.....for our 4th visit. SSS had become one of our favourite vacationing spots for obvious reasons. The resort is beautiful, small in size, clean and very well maintained. The food is great with lots to choose from with the buffets during the day and all of the à la cartes at night. Not needing to make dinner reservations is a bonus! The people who work here are second to none....service is great, everyone is so nice and they will do whatever they can to make you happy.
A few individuals who are above and beyond: Isaiah (Joe Pesci), what an incredibly friendly & efficient bartender. Fabriola (spelling??), whose service around the infinity pool was excellent. Big Mario, at lunch in both Oceana & Seaside, we've been impressed by his excellent service ever since our first visit. Special thanks to Roger at check-in and Josh in the Preferred Club for getting us our room of choice.
Looking forward to our 5th visit on September 8th!!

Dianne & John
Ottawa, Canada

Stayed June 2014, traveled as a couple
Helpful?
1 Thank DeeJoOttawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aldo D, Social Media Coordinator & E-Concierge at Secrets Silversands Riviera Cancun, responded to this review, August 19, 2014
Dear JoOttawa,

We appreciate you have taken the time to share such an enthusiastic review about your recent visit to Secrets Silversands. We are overjoyed to read that you’ve enjoyed your stay.

Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences in our guests. We thank you on behalf of our team and Management.

We sincerely hope we can have the honor of being your host in not too distant future.

Best wishes,

Aldo Delgado Betancourt
Social Media Coordinator & E-Concierge
info.sesrc@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (3,181)
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English first
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 16, 2014 via mobile

We stayed here for our honeymoon, and it was an all-around amazing experience. All of the staff members are wonderful. The food is excellent (my fave was the breakfast at World Cafe!). We are planning a "second honeymoon" next month and will be coming back to Secrets Silversands. We can't wait!!

Stayed September 2013, traveled as a couple
Helpful?
1 Thank TMQuick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aldo D, Social Media Coordinator & E-Concierge at Secrets Silversands Riviera Cancun, responded to this review, August 18, 2014
Dear TMQuick,

Thank you for sharing your experience at Secret Silversands. We are glad that you enjoyed the Unlimited-luxury® concept of our beautiful Resort.

We truly hope to see you on a near future with us.

Best wishes,

Aldo Delgado Betancourt
Social Media Coordinator & E-Concierge
info.sesrc@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Olympia, Wa
Level 3 Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 16, 2014

Wow - this place is amazing!! From the beautiful landscape, to the 8 pools and white sandy beach, the rooms and friendly people - first class all the way! The rooms are spectacular with friendly staff who are willing to do whatever you need to accommodate you or make your trip that much better. There was always something to do, bingo, blackjack, snorkeling, evening shows every night! I was amazed at how many people were on hand to assist you at any time.

The staff in charge of entertainment was phenomenal and so friendly! We stayed at the resort for eight days so we got to get to know a couple of the staff on a personal level. Jonny and Luis provided many laughs and lots of fun during daytime activities. Angeles was our favorite poolside waitress. She came around the minute your drink started to look empty, always asking us if we needed anything. These small touches made the experience that more enjoyable.

Room Tip: I can't imagine any room being "bad"
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  • Stayed August 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank summertime09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aldo D, Social Media Coordinator & E-Concierge at Secrets Silversands Riviera Cancun, responded to this review, August 18, 2014
Dear summertime09,

Thank you for sharing your experience through this mean.

We would like to thank you for your feedback of our food and staff. Our strong is the Secrets Silversands excellent service. Angeles is a great example as you may know.

We truly hope you can give us the opportunity to host you again in the future so we can offer you the truly remarkable experience that you deserve.

Best wishes,

Aldo Delgado Betancourt
Social Media Coordinator & E-Concierge
info.sesrc@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denton, Texas, United States
1 review
Reviewed August 16, 2014

Just got back from my sisters wedding and it was beautiful. The staff are amazing! All of the Entertainment staff were top notch, Johnny, Luis, Jackie, Estephanie, Miguel, Moreno, thank you guys for making it such an incredibly fun time! Victor and Peter were the best waters during breakfast and lunch at the world cafe, and Willians has got to be the best Bell man!! I can't wait to come back and enjoy my time again and see all the wonderful staff.

Room Tip: Pay for the preferred upgrade... totally worth it
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  • Stayed August 2014, traveled with family
    • Value
    • Location
    • Service
Helpful?
Thank Daniel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aldo D, Social Media Coordinator & E-Concierge at Secrets Silversands Riviera Cancun, responded to this review, August 18, 2014
Dear Daniel H,

Thank you for taking the time to write and share your recent experience at Secrets Silversands.

We are glad to know that you’ve found our service professional. We will make sure to share your comments with all of the staff.

We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort.

Best wishes,

Aldo Delgado Betancourt
Social Media Coordinator & E-Concierge
info.sesrc@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ely, United Kingdom
Level 6 Contributor
562 reviews
129 hotel reviews
common_n_hotel_reviews_1bd8 195 helpful votes
Reviewed August 16, 2014 via mobile

Positives:

1. The rooms are bright and spacious. Good jacuzzi and showers.
2. Amazing spa
3. Food was consistently good, the Mexican and French were great.
4. Staff were very attentive moreso if you tipped.

Negatives:

1. Our room despite being lovely was a bit worn in places, mould on the balcony cushions for example.
2. They use a tokens for money off in spa etc. The staff spend time talking you through how to use these when you arrive, it seems like a tactic to spend more money in the spa etc, or to buy wine at dinner. You can also tour other Secrets hotels? Strange set up.
3. Americans! Now this isn't the hotels fault, but the noise, shouting etc was annoying. Even in quiet spots certain people took an iPhone with a speaker so you had to listen to people's own tastes in music while you relaxed.
4. The entertainment by the staff early in the evening was a bit tacky, a bit Benny hill ( they used the music), one game was a woman had to wiggle on a mans lap until the balloon burst. Now I'm no prude but in a 5 star resort this was surprising.
5. The main pool music was very loud if eating in restaurant above.
6. It's nearly £100 to go into Cancun by taxi.
7. The main bar at night was crammed with people, some who were topless and we even saw someone flash certain parts of their anatomy.
8. I emailed the hotel two months before going and asked for spa booking, champagne on arrival in the room, spa wasn't booked and there was no champers.

Overall, a good hotel which really caters for Americans who fly in for long weekends. Would I go again, no, I have stayed elsewhere in Riveria Maya in non adults only hotels which were better and quieter! The staff made this hotel.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Superally2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aldo D, Social Media Coordinator & E-Concierge at Secrets Silversands Riviera Cancun, responded to this review, August 20, 2014
Dear Superally2007,

Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allow us to improve our service levels and product.

We are an adult’s only resort and we have many guests for around the world we apologize if you did not like the guests staying at our resort and also we regret you felt that way towards our entertainment.

We would love to have the opportunity to host you again in the near future to offer you a remarkable stay.

Best wishes,

Aldo Delgado Betancourt
Social Media Coordinator & E-Concierge
info.sesrc@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 16, 2014 via mobile

Wow is your first thought as you arrive at this stunning hotel, as your welcomed home with a glass of champaign. Taken to your spacious beautiful room which is spotless with a fully stocked minni bar humongous bathroom and large wardrobe, living area and lovely balcony. The restaurants are very high standard with lovely choices on menu very close to any top London restaurants with very friendly charming waiters. The bars are very well stocked with all top brand choices and again very good staff and waiters who work extremely hard to serve you from 10am till 12pm whether your at your swim up pool, main pool, beach or one of many bars. The entertainment staff are amazing they don't stop all day and get to know all the guests, the pool games are great fun and the shows at night are TOP class. The front of house staff are fantastic from management to bell boys, after my husband wax taken seriously Ill and found by our cleaner they jumped into action getting first aid and hotel doctor who then got ambulance and he was taken to hospital, all the satff went above and beyond to help me as I wasn't allowed to stay at hospital, they took me to the hospital on a daily basic when transport was available and always asked how my husband was doing and on his return made sure hd was very comfortable.
All in all a wonderful hotel which we will defiantly return too xxxxx

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Choggle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed August 16, 2014 via mobile

I loved this hotel. The all inclusive package is good. The food is really good. Loved the french restaurant in particular. There was a nice choice bars. Service can be a little slow at the main bar.
Rooms are a great size, I would recommend a ocean view room. We had a pool view which also had views of the mangroves. These mangroves attract a lot of mosquitos. I would definitely come back and am planning my next trip around other destinations with a secrets hotel

Stayed March 2014, traveled with friends
Helpful?
Thank Carly C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aldo D, Social Media Coordinator & E-Concierge at Secrets Silversands Riviera Cancun, responded to this review, August 18, 2014
Dear Carly C,

Thank you for your trust and for posting such a great comment on TripAdvisor. We are proud to provide excellent experiences.

We will be waiting in you home away from home.

Best wishes,

Aldo Delgado Betancourt
Social Media Coordinator & E-Concierge
info.sesrc@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Secrets Silversands Riviera Cancun

Property: Secrets Silversands Riviera Cancun
Address: Bahia de Petempich SM 12, Mz 31, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Puerto Morelos
#1 Family Hotel in Puerto Morelos
#3 Luxury Hotel in Puerto Morelos
#3 On the Beach Hotel in Puerto Morelos
#3 Top resorts Hotel in Puerto Morelos
#3 Spa Hotel in Puerto Morelos
#5 Green Hotel in Puerto Morelos
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Secrets Silversands Riviera Cancun 4.5*
Number of rooms: 441
Official Description (provided by the hotel):
Secrets Silversands Riviera Cancun is a chic, ultra modern all-suite adult-only unlimited-luxury resort featuring 433 suites, over 43,000 sq ft of pool areas and expansive manicured gardens, exceptional dining options, several bars ranging from elegant to swim-up. World class spa, a fitness center and two Jacuzzis ensure that guests are pampered and indulged. We are nestled on the coast of the Yucatan Peninsula, 15 miles south of Cancun and only twenty minutes from the Cancun International Airport. ... more   less 
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Also Known As:
Secrets Silversands Riviera Cancun Hotel Puerto Morelos
Secrets Silversands Riviera Cancun Riviera Maya, Mexico - Puerto Morelos

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