We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Secrets Silversands Riviera Cancun
Nearby Hotels
$420
$253
Bookit.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
$329
$226
Bookit.com
View Deal
Certificate of Excellence
  • Free Parking
  • Breakfast included
Now Jade Riviera Cancun(Puerto Morelos)
$263
$178
Bookit.com
View Deal
Certificate of Excellence
  • Free Parking
  • Breakfast included
Hotel Marina El Cid Spa & Beach Resort(Puerto Morelos)
$317
$229
Bookit.com
View Deal
Certificate of Excellence
  • Free Parking
  • Breakfast included
$232
$204
Official Site
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
$487
$390
Agoda.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
$615
$455
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
$354
$208
Bookit.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
$597
$552
Bookit.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
$541
Cancelon
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Reviews (11,742)
Filter reviews
11,742 results
Traveler rating
8,315
2,431
667
212
117
Traveler type
Time of year
LanguageAll languages
More languages
8,315
2,431
667
212
117
Show reviews that mention
All reviewsratatouilleveranda barmain poolanna bananaentertainment staffsilver sandsel patiopreferred clubworld cafejuan joseroom servicebarracuda barseaside grillour honeymooninfinity poolother resortspartial ocean view
Filter
Updating list...
6,436 - 6,441 of 11,742 reviews
Reviewed June 15, 2014

After many years of researching, dreaming, and planning, we went to Secrets SS based on reviews and recommendations...we were not disappointed!

Check-in: Greeted with a glass of champagne, a cool cloth that smelled wonderful, and genuine smiles with the greeting "Hola" and welcome home. The process was fast, not pressured. The feeling was that they were glad to see you. The lobby was beautiful marbled floors. A porter took all of our luggage, gave us a tour of the resort, and introduced us to our room.

Room; We had a junior suite, ocean view. The room was beautiful, and the view was simply amazing. I would ask for building 4. We were in 4305. The bathroom was spacious, had a huge double shower, a separate "banos", and a two person Jacuzzi tub. There was a bottle of champagne on ice, and a "happy anniversary" banner on the door. On the balcony was a comfortable day bed, and inside the room there was a comfortable sofa arrangement.

Food: I am not sure what some whiners on here were talking about, but everything that we had was amazing. We tried every restaurant, except the Bordeaux. The first night we had room service. The food was delivered fast, hot and tasty. Next we tried Portifino, and were equally impressed. After a day in Playa Del Carmen the next day, we ate at Oceana and had outstanding seafood. Himitsu was our choice for dinner the next night. We opted for the regular dinner, instead of the grill. Again, everything was impressive. At the Mexican restaurant, the food was again delicious, but of special note, the Aztec souffle was out of this world. For our last night, we made reservations in the wine cellar. Felix and Enrique were our hosts. I let Enrique pick the wines, and also the meal. We ended up drinking three bottles of wine; a Pinot Grigio, a delicate French bottle of red, and a slightly sweeter red desert wine. The food was, again, outstanding. A full 5 courses featuring surf and turf as the entree. Note that the wine cellar dinner is extra, but worth it. Each day at breakfast we ate the buffet. There were so many choices that it never got old. I especially liked the fresh fruits, smoothie bar, and omelet bar.

Entertainment: We never really went to any shows, but it sounded like people were having a blast. We did enjoy the "drive in" movie that was shown nightly by the pool. Each day there was something going on. A fresh fish BBQ, wine tasting, tequila tasting, volleyball..whatever you wanted to do. We particularly enjoyed the two men at Aqua World. They happily took us for a catamaran ride, and taught us to kayak on the ocean. As far as the entertainment at night, we preferred to take in the moon coming up over the water in a comfortable chair.

Bars: The swim up bar was a blast, and Xavi made a mean drink. We switched to sipping Don Julio tequila on his suggestion. Interesting side note, they have top shelf liquor, all you have to do is ask. If you don't, you will receive call liquor. We enjoyed the drink of the day each day, and were never disappointed. Alex "from Ireland", according to him, was lots of fun at the barefoot bar.

Staff: As previously mentioned, they all acted like they were happy to see you. Everyone greeted you with a smile and a "Hola". There was nothing that you could ask for that they wouldn't rush to get you. The servers and hosts at the restaurants remembered our names, and greeted us like old friends. The housekeeping staff kept the room immaculate, and were so gracious. The groundskeepers worked tirelessly to keep everything beautiful. There was one guy who frankly, worked his tail off. He would hourly rake the beach to make it perfect. If you went for a walk up the beach, you could tell where SS stopped, and other resorts began. There was no comparison.

Spa: We booked a couples massage, and again, were not disappointed. The spa area was tranquil, the massage was professional, and the tranquil pool was relaxing.

Beach: Honestly, I never had any issue with the beach. I knew what I was getting coming in. If you want endless blue and no rocks, look elsewhere. If you want a beach that is beautiful, well maintained, and relaxing, then this is the one for you. I swam daily in it, never had any problems.

Room Tip: Ask for a room in building 4 for a beautiful ocean view.
  • Stayed: June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank wfrmedic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aldo D, Social Media Coordinator & E-Concierge at Secrets Silversands Riviera Cancun, responded to this reviewResponded June 17, 2014

Dear wfrmedic,

Thank you for taking the time to share such a detailed overview of your stay through this mean. Our guest’s feedback is truly appreciated in our constant commitment to improve our service levels.

We are glad to know that you’ve found the view that characterizes every suite of our resort as breathtaking. You experienced a swim-out suite which is fantastic.

We are also delighted to read that you’ve enjoyed the facilities and the food that we serve in almost all of our restaurants. Next time you come, let me know. You must try the Bordeaux restaurant, is delicious.

Again, thank you for sharing your experience and thank you also for your patronage of Secrets Silversands. Our team looks forward to having you back in a not too distant future.

Congratulations,

Aldo Delgado Betancourt
Social Media Coordinator & E-Concierge
Info.sesrc@secretsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 15, 2014

I've been privileged enought to have stayed in All Inclusive resorts in the Caribbean, Maldives and Egypt but have to say this is one of the best for all round service and food quality.

The resort is beautifully kept and has a very young modern adult vibe with chilled out Ibiza style lighting at night. The food exceeded my expectations for an all inclusive resort and there was plenty of choice and lots of food so never a moment to go hungry.

Our room was lovely and cleaned twice a day and we never heard any noise from any other room. As previously mentionned I think it is the staff and excellent customer service that makes this place. The staff could not have been any more genuinly friendly and we would absolutely return to this resort without hesitation!

  • Stayed: May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank B_A_Traveller04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aldo D, Social Media Coordinator & E-Concierge at Secrets Silversands Riviera Cancun, responded to this reviewResponded June 17, 2014

Dear B_A_Traveller04,

Thank you for your wonderful comment on TripAdvisor.

I was delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service.

We look forward to have the pleasure of having you back home in the near future.

Best regards,

Aldo Delgado Betancourt
Social Media Coordinator & E-Concierge
Info.sesrc@secretsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 15, 2014

Thank you Javier Estelrich, General Manager of Silversands, you have a beautiful resort staffed by friendly, hardworking people. We are Unlimited Vacation Club members, my wife and I love this resort and the staff!! We have just returned from our third visit to Secrets Silversands and have already booked our fourth.
It is not only the beautiful resort and its location, nor is it just the wonderful food, but above all it is the service and the people working here that keeps bringing us back to Silversands. The property is well cared for, management is constantly improving and enhancing the experience. The staff and service are major reasons that we keep coming back. Everyone makes you feel like longtime friends and they could not do enough to make us feel relaxed and on vacation.

It started when we first arrived and were warmly greeted by William, who made sure our bags were delivered and was available to help us throughout our stay. At the Preferred Club we were greeted by the Manager, Fahdir, who, as in the past, provided us with exceptional service (I hope that you enjoyed your cruise, Fahdir). Everywhere we went the service was exceptional. The food was excellent and the staff working in the restaurants are very professional. Bordeaux and El Patio are outstanding. Juan Jose, the Manager and Maitre 'd of Bordeaux, is the ultimate professional, who once again, went above and beyond to make our stay memorable. His staff are well trained, efficient and friendly. Daniel is the outstanding Manager of El Patio, the resorts showplace Mexican restaurant, and Monserrat (Monsie), is the hostess/assistant who warmly greeted us with a big smile whenever we met her. Thank you Daniel for your wonderful care and food, wine and tequila choices you made for us. Every morning when we went to the buffet for breakfast, Natalio was there to greet us with a big smile, a mimosa for my wife and fresh orange juice for me.

I would highly recommend this resort for anyone who wants to get away and relax and be treated like royalty. The beach is not the best along the Riviera Maya but the numerous pools make up for it. It is the service and the people who make this resort memorable.

Please remember to tip, everyone really works hard to make your vacation an enjoyable, memorable experience.

We'll be back in November!!

  • Stayed: May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aldo D, Social Media Coordinator & E-Concierge at Secrets Silversands Riviera Cancun, responded to this reviewResponded June 17, 2014

Dear David W,

We would like to thank you for taking the time to leave your kind words and observations following your recent stay with us at Secrets Silversands.

I was delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service.

We truly appreciate your kind comments of our resort and look forward to welcoming you back in a not too distant future.

Your Home away from Home,

Aldo Delgado Betancourt
Social Media Coordinator & E-Concierge
Info.sesrc@secretsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 15, 2014

Excellent service! Beautiful grounds! Great food! Our only complaint is that we booked the room with the honeymoon package. We didn't get it until the next day. :( but we did get it! This is our 3rd secrets resort and we look forward to many more!

Room Tip: Go ahead and get the ocean front! We regret we didn't get it!
  • Stayed: June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Kendra Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 15, 2014

You will go back again and again. Even if you experience an issue, they are on it ASAP because they value their guests and it shows! The resort is clean, staff is very, very accommodating. Rooms are comfortable. The air works fine. Lots of food choices. Plenty of time to relax. You'll love the spa. I'm a big critic and I want what I pay for. This is the best!

Room Tip: Any ocean view room is fantastic!
  • Stayed: October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Jane D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aldo D, Social Media Coordinator & E-Concierge at Secrets Silversands Riviera Cancun, responded to this reviewResponded June 17, 2014

Dear Jane D,

Thank you kindly for your comments towards our beautiful Secrets Silversands. It is pur pleasure to read you really like us and you are going to come back. Please do not hesitate to contact us prior your arrival.

Best wishes,

Aldo Delgado Betancourt
Social Media Coordinator & E-Concierge
Info.sesrc@secretsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews